Help Desk Specialist - College of Medicine
33481 Sebastian, Florida
Florida Atlantic University
Posted today
Job Viewed
Job Description
Apply now to join FAU on its race to excellence.
For more information on everything FAU has to offer, please visit
Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.
Position Summary:
Florida Atlantic University is seeking a Help Desk Specialist - Boca Raton, FL.
The Schmidt College of Medicine is one of the newest and rapidly rising medical schools in the United States, nationally recognized by U.S. News and World Report for its mission to care for diverse patient populations. With an emphasis on teamwork and collaboration, the college is dedicated to addressing the needs of its community.
Summary of Responsibilities:
The Help Desk Specialist serves as a staff member for the College of Medicine IT department.
FAU Benefits and Perks
If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:
For details on FAU's amazing offers visit us at
Explore Living in Palm Beach County:
The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here:
Minimum Qualifications:
This recruitment has been reopened; all previous applicants are still under consideration and need not reapply. This position may close without prior notice.
Bachelor's degree from an accredited institution in an appropriate area of specialization and one year of appropriate experience; or associates degree from an accredited institution in an appropriate area of specialization and three years of appropriate experience; or high school diploma and five years of appropriate experience required.
Excellent customer service and written and verbal communication skills are required.
Valid driver's license required.
Preferred Qualifications/Skills:
Solid technical writing skills.
Experience with supporting mobile devices such as iPhone and /or Android phones.
Experience with installing, supporting, and troubleshooting Windows.
Experience with installing, supporting, and troubleshooting Mac operating systems and Microsoft Office365 suite.
Experience with Active Directory, SCCM, Intune, JAMF.
Salary:
35,000 - 50,000 per year.
College or Department:
COM: IT - Systems and Support (Brian A. Brown (Z00024017))
Location:
Boca Raton
Work Days and Hours:
Monday - Friday, 8 a.m. - 5 p.m., including some evenings and weekends as needed.
Application Deadline:
2025-07-17
Special Instructions to Applicant:
APPLICATION DOCUMENTS REQUIRED:
Resume
OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.
REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at or send an email at To contact Human Resources, please call . For communication assistance call 7-1-1.
For more information on everything FAU has to offer, please visit
Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.
Position Summary:
Florida Atlantic University is seeking a Help Desk Specialist - Boca Raton, FL.
The Schmidt College of Medicine is one of the newest and rapidly rising medical schools in the United States, nationally recognized by U.S. News and World Report for its mission to care for diverse patient populations. With an emphasis on teamwork and collaboration, the college is dedicated to addressing the needs of its community.
Summary of Responsibilities:
The Help Desk Specialist serves as a staff member for the College of Medicine IT department.
- Provides first and second-tier support to the FAU College of Medicine computer user community with all supported technology. Technology includes wireless configuration of student, staff, and faculty devices, account management support, Office365 support, password resets, assigning users to network shares, creating and managing SharePoint sites, developing and maintaining documentation, designing, testing, and installing operating systems and application software on desktop systems.
- Receives incoming requests and problems from the Assistant Director of COM System and Support and researches to resolve or expedite the resolution of computer problems.
- Provides hands-on support for all technology and AV used in COM Classrooms and meeting spaces.
- Troubleshoot software, network, and hardware (PC/MAC/Printers/Mobile Devices) related issues.
- Tests new procedures and technology and works with the Assistant Director of COM System and Support to make certain all installation, debugging, and troubleshooting procedures used by the COM IT team are efficiently designed and capable of being executed by COM IT or end users.
- Responsible for handling incoming requests via phone, chat, tickets, and walk-ins.
- Recommends technology solutions to departments as required by his/her supervisor.
- Maintains/enhances technical expertise level by keeping current with industry standards and technical trends and advances skill set by taking personal initiative.
- Performs other job-related duties as assigned.
FAU Benefits and Perks
If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:
- Excellent benefit packages including Medical (PPO/HMO $50 per month single & $80 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
- State retirement options including tax-deferred annuities and Roth 403(b) plans.
- State employees Public Service Loan Forgiveness (PSLF) program.
- Sick Leave Pool Program.
- Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President's discretion).
- Paid Community Engagement Volunteer Service Day
- Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).
For details on FAU's amazing offers visit us at
Explore Living in Palm Beach County:
The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here:
Minimum Qualifications:
This recruitment has been reopened; all previous applicants are still under consideration and need not reapply. This position may close without prior notice.
Bachelor's degree from an accredited institution in an appropriate area of specialization and one year of appropriate experience; or associates degree from an accredited institution in an appropriate area of specialization and three years of appropriate experience; or high school diploma and five years of appropriate experience required.
Excellent customer service and written and verbal communication skills are required.
Valid driver's license required.
Preferred Qualifications/Skills:
Solid technical writing skills.
Experience with supporting mobile devices such as iPhone and /or Android phones.
Experience with installing, supporting, and troubleshooting Windows.
Experience with installing, supporting, and troubleshooting Mac operating systems and Microsoft Office365 suite.
Experience with Active Directory, SCCM, Intune, JAMF.
Salary:
35,000 - 50,000 per year.
College or Department:
COM: IT - Systems and Support (Brian A. Brown (Z00024017))
Location:
Boca Raton
Work Days and Hours:
Monday - Friday, 8 a.m. - 5 p.m., including some evenings and weekends as needed.
Application Deadline:
2025-07-17
Special Instructions to Applicant:
APPLICATION DOCUMENTS REQUIRED:
Resume
OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.
REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at or send an email at To contact Human Resources, please call . For communication assistance call 7-1-1.
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0
Junior System Admin With Help Desk Leadership Experience
33481 Sebastian, Florida
Windward Risk Managers
Posted 6 days ago
Job Viewed
Job Description
Job Details
Job Location
Corporate Office - Boca Raton, FL
Position Type
Full Time
Description
** This position will report daily to our corporate Headquarters in Boca Raton, Florida. **
Position Summary
We are seeking an accomplished IT Help Desk Supervisor to provide strategic leadership for our technical support team while collaborating extensively with our Systems, Network, and Database departments. This position offers an exceptional opportunity for an experienced IT professional to advance their career through cross-functional expertise development in a dynamic enterprise environment.
The ideal candidate will demonstrate both technical proficiency and management excellence, overseeing daily help desk operations while building effective partnerships across specialized IT disciplines. In this role, you will drive operational excellence through process optimization, team development, and the delivery of exceptional technical support services that enable business success.
Key Responsibilities
Technical Leadership & Operational Excellence
Strategic Help Desk Management:
Required Education and Experience:
Job Location
Corporate Office - Boca Raton, FL
Position Type
Full Time
Description
** This position will report daily to our corporate Headquarters in Boca Raton, Florida. **
Position Summary
We are seeking an accomplished IT Help Desk Supervisor to provide strategic leadership for our technical support team while collaborating extensively with our Systems, Network, and Database departments. This position offers an exceptional opportunity for an experienced IT professional to advance their career through cross-functional expertise development in a dynamic enterprise environment.
The ideal candidate will demonstrate both technical proficiency and management excellence, overseeing daily help desk operations while building effective partnerships across specialized IT disciplines. In this role, you will drive operational excellence through process optimization, team development, and the delivery of exceptional technical support services that enable business success.
Key Responsibilities
Technical Leadership & Operational Excellence
Strategic Help Desk Management:
- Direct all technical support functions including request prioritization, resource allocation, and escalation management.
- Deliver comprehensive support for both on-site and remote employees across all technology platforms while analyzing performance metrics to optimize service delivery and demonstrate quantifiable business impact.
- Act as the last point of escalation for Help Desk incidents, offering advanced technical guidance and resolution.
- Provide both technical leadership and management oversight to the Help Desk team, ensuring efficient and effective service delivery.
- Establish and maintain best-practice policies, procedures, and knowledge management systems.
- Provide hands-on technical leadership and management oversight to the Help Desk team, delivering efficient service while fostering team growth through training, performance coaching, and career development. Collaborate cross-functionally to manage user lifecycles and ensure smooth technology deployments.
- Lead Help Desk initiatives including hardware/software implementations and cross-functional projects with disciplined planning and execution.
- Monitor service level metrics, develop targeted improvement strategies, and deliver executive reporting that drives continuous enhancement of support services and operational efficiency.
- Partner closely with Systems, Network, and Database teams to implement integrated solutions that advance enterprise technology capabilities.
- Coordinate technical requirements, escalation protocols, and service transitions to ensure seamless support across technology domains.
Required Education and Experience:
- Bachelor's degree in information technology, Computer Science, or a related field preferred. Equivalent experience and certifications will be considered.
- 3-5 years of leadership experience in a help desk or technical support environment, preferably in the insurance or financial services sector.
- Strong familiarity with ticketing systems (e.g., ServiceNow, Jira) and remote support tools.
- Solid understanding of Windows OS, Office 365, Active Directory, and basic networking protocols. Experience with security and compliance tools is a plus.
- Proven ability to develop and motivate a high-performing support team.
- Excellent interpersonal skills, with the ability to communicate complex technical information clearly to non-technical staff.
- Demonstrated track record of analyzing service desk data, identifying trends, and implementing solutions that improve organizational efficiency.
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