What Jobs are available for Hotel Management in Oklahoma City?
Showing 19 Hotel Management jobs in Oklahoma City
Remote Guest Services Specialist
73101 Oklahoma City, Oklahoma
$48000 Annually
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Posted 1 day ago
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Job Description
Our client is actively seeking a dedicated and customer-focused Remote Guest Services Specialist to manage client interactions and ensure exceptional service delivery. This fully remote position is ideal for individuals who thrive in independent work environments and possess outstanding communication and problem-solving skills. You will be the primary point of contact for guests, handling inquiries, resolving issues, and providing information across various communication channels, including phone, email, and chat. Your role will involve managing reservations, addressing feedback, and coordinating with internal teams to ensure seamless guest experiences. We are looking for someone who can maintain a high level of professionalism and empathy in every interaction, contributing to guest satisfaction and loyalty. This role requires a proactive approach to identifying and addressing potential guest concerns before they escalate. You will also be responsible for documenting guest interactions and feedback accurately within our CRM system, providing valuable insights for service improvement. The successful candidate will be comfortable working with digital tools and platforms, demonstrating strong technical aptitude. A passion for the hospitality industry and a commitment to exceeding guest expectations are paramount. This is a fantastic opportunity to contribute to a leading organization in the travel and tourism sector without the need to commute to an office. You will have the autonomy to manage your workflow effectively, making this a truly flexible and rewarding career choice. We believe in empowering our remote team members with the resources and support they need to excel.
Key Responsibilities:
Key Responsibilities:
- Respond promptly and professionally to guest inquiries via phone, email, and chat.
- Manage reservations, bookings, and cancellations with accuracy and efficiency.
- Resolve guest complaints and issues in a timely and satisfactory manner.
- Provide information about services, amenities, and local attractions.
- Document all guest interactions and feedback in the CRM system.
- Collaborate with operational teams to ensure guest satisfaction.
- Identify opportunities to enhance the guest experience and provide feedback to management.
- Maintain a comprehensive knowledge of company policies and service offerings.
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0
Hotel Operations Manager
73101 Oklahoma City, Oklahoma
$65000 Annually
WhatJobs Direct
Posted 1 day ago
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Job Description
Our client is a premier hospitality group renowned for its exceptional guest experiences and vibrant properties. We are seeking a dynamic and experienced Hotel Operations Manager to oversee the day-to-day operations of one of our flagship establishments in **Oklahoma City, Oklahoma**. This role is central to ensuring smooth and efficient hotel management, contributing to guest satisfaction and profitability.
Responsibilities:
Responsibilities:
- Oversee daily operations across all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance.
- Develop and implement operational strategies to enhance guest satisfaction, service quality, and profitability.
- Manage departmental budgets, controlling costs and identifying opportunities for revenue enhancement.
- Ensure compliance with all hotel policies, procedures, and brand standards.
- Recruit, train, motivate, and manage a high-performing team of department heads and staff.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Address and resolve guest complaints and service issues promptly and effectively.
- Maintain high standards of cleanliness, safety, and security throughout the hotel.
- Collaborate with the General Manager and other senior leaders on strategic planning and business development.
- Monitor industry trends and competitor activities to identify areas for improvement and innovation.
- Ensure efficient scheduling of staff to meet operational needs while controlling labor costs.
- Manage relationships with key vendors and suppliers.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel operations management, with at least 2 years in a departmental leadership role.
- Proven track record of successfully managing multiple hotel departments.
- Strong understanding of hotel operations, including Front Office, Housekeeping, F&B, and Sales.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to manage budgets, control costs, and drive revenue growth.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Strong problem-solving and decision-making abilities.
- Ability to work under pressure and handle demanding situations with professionalism.
- Flexibility to work varied shifts, including evenings, weekends, and holidays as needed.
- Passion for delivering exceptional guest service and creating memorable experiences.
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1
Hotel Operations Manager
73102 Oklahoma City, Oklahoma
$70000 Annually
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Posted 1 day ago
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Job Description
Our client, a highly-rated boutique hotel in Oklahoma City, Oklahoma, US , is looking for an experienced and dynamic Hotel Operations Manager to oversee the daily operations of the establishment. This role is critical in ensuring exceptional guest experiences, maximizing profitability, and maintaining the highest standards of service excellence. You will manage and coordinate the activities of various departments, including front desk, housekeeping, food and beverage, and maintenance. The ideal candidate possesses strong leadership skills, a comprehensive understanding of hotel operations, and a passion for hospitality. This is an on-site position, requiring your presence at the hotel to effectively manage operations and staff. Key Responsibilities:
- Oversee and manage daily hotel operations, ensuring smooth and efficient service delivery across all departments.
- Lead, motivate, and manage a team of department heads and staff, fostering a positive and guest-centric work culture.
- Develop and implement operational policies and procedures to enhance service quality and guest satisfaction.
- Monitor departmental performance, set goals, and implement strategies for improvement.
- Manage budgets, control costs, and optimize revenue generation for all operational areas.
- Ensure compliance with all health, safety, and sanitation regulations.
- Handle guest complaints and resolve issues promptly and professionally to ensure guest satisfaction.
- Collaborate with the General Manager and other stakeholders on strategic planning and initiatives.
- Conduct regular staff training and development programs to enhance service skills and operational knowledge.
- Maintain inventory levels and oversee procurement processes for operational supplies.
- Inspect guest rooms and public areas to ensure they meet the highest standards of cleanliness and presentation.
- Prepare operational reports and analyze performance metrics.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel management, with at least 2 years in an Operations Manager or Assistant General Manager role.
- Proven track record of successfully managing multiple hotel departments.
- Strong leadership, team-building, and problem-solving skills.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency in hotel management software and systems (e.g., PMS, POS).
- Sound financial acumen and experience with budgeting and cost control.
- Knowledge of relevant health, safety, and licensing regulations.
- Ability to work flexible hours, including nights, weekends, and holidays as required.
- A passion for providing exceptional guest experiences and a commitment to service excellence.
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2
Hotel Operations Manager
73102 Oklahoma City, Oklahoma
$90000 Annually
WhatJobs Direct
Posted 1 day ago
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Job Description
Our client, a leading hospitality group, is seeking a dynamic and experienced Hotel Operations Manager to lead their team. This is a fully remote position, allowing you to manage operations and contribute to strategic planning from anywhere in the US. The ideal candidate will have a comprehensive understanding of hotel management, including front office operations, food and beverage, housekeeping, and guest services. You will be responsible for developing and implementing operational strategies to enhance guest satisfaction, drive revenue, and optimize efficiency. Your duties will include managing departmental budgets, overseeing staff training and development, and ensuring compliance with all industry standards and regulations. Strong leadership, problem-solving, and decision-making skills are essential. Experience with hotel management software (PMS) and a proven ability to analyze performance metrics are required. We are looking for a highly motivated and results-oriented individual who can effectively lead and inspire a remote team. The ability to maintain high standards of service and operational excellence in a virtual environment is crucial. This is an exciting opportunity to shape the guest experience and contribute to the success of a growing hospitality brand. You will have the chance to implement innovative solutions and drive continuous improvement across all operational areas. We are committed to fostering a culture of exceptional service and operational innovation, and this role is key to achieving those goals. If you are a seasoned hospitality professional passionate about delivering outstanding guest experiences and thrive in a remote work setting, we encourage you to apply. Your leadership will be instrumental in guiding our operational initiatives. This role supports properties in the Oklahoma City, Oklahoma, US region, with all responsibilities managed remotely.
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3
Hotel Operations Manager
73102 Oklahoma City, Oklahoma
$80000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a seasoned and dynamic Hotel Operations Manager to oversee daily operations in Oklahoma City, Oklahoma, US . This pivotal role demands a leader with a comprehensive understanding of the hospitality industry, exceptional guest service skills, and a proven ability to manage diverse teams and optimize operational efficiency. You will be responsible for ensuring the highest standards of service across all hotel departments, including front desk, housekeeping, food and beverage, and maintenance. Key duties involve developing and implementing operational policies, managing budgets, controlling costs, and driving revenue growth. The ideal candidate will have strong leadership, communication, and problem-solving skills, with a talent for motivating staff and fostering a positive work environment. This position involves a hybrid work schedule, balancing essential on-site management with opportunities for remote strategic planning and administrative tasks. You will play a crucial role in enhancing the guest experience, ensuring operational excellence, and contributing to the overall success of the hotel.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee and coordinate daily operations of all hotel departments.
- Ensure exceptional guest service standards are met and exceeded.
- Manage departmental budgets, control expenses, and optimize profitability.
- Develop and implement operational policies and procedures.
- Lead, train, and motivate hotel staff to achieve performance goals.
- Monitor inventory, manage vendor relationships, and ensure efficient supply chain.
- Address and resolve guest complaints and operational issues promptly.
- Collaborate with the sales and marketing teams to drive business and occupancy rates.
- Ensure compliance with health, safety, and sanitation regulations.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel operations management.
- Proven track record in improving guest satisfaction and operational efficiency.
- Strong understanding of hotel financial statements and budgeting.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work effectively under pressure and in a fast-paced environment.
- Proficiency in hotel management software (PMS).
- Flexibility to work various shifts, including weekends and holidays, as needed.
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4
Hotel Operations Director
73101 Oklahoma City, Oklahoma
$90000 Annually
WhatJobs Direct
Posted 1 day ago
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Job Description
Our client is searching for a seasoned and strategic Hotel Operations Director to lead and optimize all operational facets of a prominent hospitality establishment in **Oklahoma City, Oklahoma, US**. This senior leadership role demands a comprehensive understanding of hotel management, from front desk operations and housekeeping to food and beverage, and event services. The successful candidate will be responsible for ensuring exceptional guest satisfaction, driving revenue growth, managing operational costs effectively, and leading a diverse team to uphold the highest standards of service and efficiency. This is a critical on-site position requiring full dedication to the hotel's success.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee the daily operations of all hotel departments, ensuring seamless service delivery.
- Develop and implement operational policies and procedures to enhance efficiency and guest experience.
- Manage departmental budgets, control costs, and identify opportunities for revenue maximization.
- Lead, mentor, and motivate a team of department heads and staff, fostering a culture of excellence and teamwork.
- Ensure compliance with all health, safety, and sanitation regulations, as well as brand standards.
- Monitor guest feedback and implement strategies to address concerns and improve satisfaction scores.
- Collaborate with the General Manager and other stakeholders to set strategic goals and objectives.
- Manage vendor relationships and negotiate contracts for supplies and services.
- Oversee inventory management and procurement processes for all operational departments.
- Conduct regular performance reviews and provide ongoing training and development opportunities for staff.
Qualifications:
- Minimum of 7 years of progressive experience in hotel operations management, with at least 3 years in a Director-level role.
- Proven track record of successfully managing multiple hotel departments.
- Strong understanding of P&L statements, budgeting, and financial management.
- Exceptional leadership, communication, and problem-solving skills.
- In-depth knowledge of hotel operations software and systems.
- Ability to work effectively under pressure and make sound decisions in a fast-paced environment.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Strong commitment to delivering outstanding guest service.
- Flexibility to work varied shifts, including weekends and holidays.
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5
Director of Hotel Operations
73102 Oklahoma City, Oklahoma
$95000 Annually
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Posted today
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Job Description
Our client, a prestigious hospitality group, is seeking a seasoned and dynamic Director of Hotel Operations to oversee the strategic management and daily operations of their flagship hotel in Oklahoma City, Oklahoma . This is a key leadership position responsible for ensuring exceptional guest experiences, driving operational efficiency, and achieving financial targets. The ideal candidate will possess a proven track record in hotel management, a deep understanding of all hotel departments, and a passion for delivering outstanding service. Key Responsibilities include:
- Direct and manage all hotel operations, including Front Office, Housekeeping, Food & Beverage, Sales & Marketing, and Maintenance, to achieve optimal performance and guest satisfaction.
- Develop and implement strategic plans to maximize revenue, control costs, and enhance profitability.
- Ensure consistent delivery of high-quality guest services and adherence to brand standards.
- Oversee the recruitment, training, motivation, and development of hotel staff.
- Manage the hotel's budget, financial forecasting, and P&L responsibilities.
- Implement and monitor operational policies and procedures to ensure efficiency and compliance.
- Conduct regular inspections of hotel facilities to ensure cleanliness, safety, and maintenance standards are met.
- Build strong relationships with guests, suppliers, and the local community.
- Analyze market trends and competitor activities to identify opportunities for growth and improvement.
- Prepare and present regular operational and financial reports to senior management.
- Ensure compliance with all health, safety, and legal regulations.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree or equivalent experience is a plus.
- Minimum of 7-10 years of progressive experience in hotel operations management, with at least 3-5 years in a Director-level or equivalent role.
- Demonstrated success in managing P&L, controlling costs, and driving revenue growth in a hotel environment.
- Comprehensive knowledge of hotel operations, including front desk systems, revenue management, F&B operations, and housekeeping standards.
- Exceptional leadership, communication, and interpersonal skills.
- Strong understanding of budgeting, financial reporting, and operational metrics.
- Ability to motivate and lead a diverse team to achieve departmental and overall hotel goals.
- Excellent problem-solving and decision-making abilities.
- Proficiency in property management systems (PMS) and other relevant hotel technology.
- Commitment to providing outstanding guest service and fostering a positive work environment.
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6
Director of Hotel Operations
73101 Oklahoma City, Oklahoma
$120000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking a seasoned and dynamic Director of Hotel Operations to oversee all aspects of their flagship property in Oklahoma City, Oklahoma . This executive-level position is responsible for ensuring the highest standards of guest satisfaction, operational efficiency, and financial performance. The Director will manage all hotel departments, including front desk, housekeeping, food and beverage, maintenance, and event services, fostering a culture of excellence and continuous improvement. Key responsibilities include developing and implementing strategic plans to optimize revenue, control costs, and enhance the guest experience. You will be responsible for staff recruitment, training, and development, ensuring a highly motivated and skilled team. Budget management, financial forecasting, and reporting are critical components of this role. The ideal candidate will possess extensive experience in hospitality management, a strong understanding of hotel operations, and a proven ability to lead large teams. Excellent leadership, communication, problem-solving, and decision-making skills are essential. This role requires a hands-on approach, with a significant presence on-site at the hotel in Oklahoma City, Oklahoma , to oversee daily operations, interact with guests, and support staff. A deep commitment to maintaining brand standards and delivering exceptional customer service is paramount. Experience in developing and executing marketing and sales strategies to drive occupancy and revenue is highly desirable. This is a challenging but rewarding opportunity for a dedicated hospitality professional to lead a prominent hotel and contribute to its success in a growing market.
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7
Senior Hotel Operations Manager
73101 Oklahoma City, Oklahoma
$85000 Annually
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Posted 1 day ago
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Job Description
Our client, a premier hospitality group, is seeking an experienced and dynamic Senior Hotel Operations Manager to oversee the day-to-day management of a flagship property in **Oklahoma City, Oklahoma, US**. This pivotal role involves leading and motivating a diverse team of hospitality professionals, ensuring exceptional guest experiences, and driving operational efficiency and profitability. The ideal candidate will possess a deep understanding of all hotel departments, including front office, housekeeping, food and beverage, and maintenance. Responsibilities will include developing and implementing strategic operational plans, managing budgets, optimizing resource allocation, and ensuring compliance with all health, safety, and brand standards. You will be instrumental in maintaining the high standards of service our client is known for, fostering a positive work environment, and identifying opportunities for service improvement and revenue generation. This is a fantastic opportunity to make a significant impact in a fast-paced and rewarding industry. The successful applicant will have a proven track record in hotel management, strong leadership capabilities, and excellent problem-solving skills. A passion for guest satisfaction and a commitment to excellence are paramount. You will also be responsible for staff training and development, performance reviews, and ensuring seamless interdepartmental communication. The role requires a hands-on approach, with the ability to step in and support various departments as needed. We are looking for someone who can uphold the integrity of our brand while adapting to evolving market demands. A degree in Hospitality Management or a related field is preferred, coupled with at least 5-7 years of progressive experience in hotel operations. Familiarity with property management systems (PMS) and hotel management software is essential. The ability to analyze financial reports and implement cost-control measures effectively will be a key performance indicator. This position offers a competitive salary, comprehensive benefits, and opportunities for professional growth within a respected organization. If you are a strategic thinker with a commitment to delivering outstanding service, we encourage you to apply.
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8
Remote Hotel Operations Manager
73101 Oklahoma City, Oklahoma
$65000 Annually
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Posted 1 day ago
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Job Description
Our client, a forward-thinking hospitality group, is seeking a dedicated and experienced Remote Hotel Operations Manager to oversee their virtual operations and guest experience initiatives. This fully remote position is an exciting opportunity to leverage your expertise in hospitality management from the comfort of your own home. You will be responsible for ensuring seamless guest services, managing online reputation, and implementing operational efficiencies across various properties, all while working remotely from anywhere in the US.
Responsibilities:
Responsibilities:
- Manage and optimize online booking platforms and reservation systems.
- Oversee digital guest communication channels, including email, chat, and social media.
- Develop and implement strategies to enhance online guest reviews and ratings.
- Coordinate with on-site staff (remotely) to ensure smooth operations and guest satisfaction.
- Monitor operational performance metrics and identify areas for improvement.
- Develop and refine standard operating procedures for remote service delivery.
- Manage online reputation and respond to guest feedback and inquiries promptly.
- Train and support remote and on-site teams on operational best practices.
- Identify and implement innovative technology solutions to improve guest experience.
- Analyze booking trends and revenue management opportunities.
- Ensure compliance with all relevant hospitality regulations and company policies.
- Collaborate with marketing and sales teams to drive bookings and enhance brand presence.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 5+ years of experience in hotel management or operations, with a proven understanding of guest services and online reputation management.
- Demonstrated ability to manage operations effectively in a remote or distributed team environment.
- Proficiency with property management systems (PMS), booking engines, and customer relationship management (CRM) software.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong analytical skills with the ability to interpret data and make informed decisions.
- Self-motivated, organized, and able to manage time effectively in a remote setting.
- Familiarity with digital marketing and social media management in the hospitality context.
- Ability to work independently and collaborate effectively with virtual teams.
- A passion for delivering exceptional guest experiences.
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