What Jobs are available for Hotel Managers in Kansas City?
Showing 18 Hotel Managers jobs in Kansas City
Guest Services Manager
64101 Kansas City, Missouri
$75000 Annually
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Posted 3 days ago
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Job Description
Our client is looking for a dedicated Guest Services Manager to oversee and enhance the guest experience at their esteemed hospitality establishments. This role involves leading a team of service professionals to ensure every guest receives exceptional attention and care. You will be responsible for implementing and maintaining high service standards, handling guest inquiries and resolving issues promptly, and developing strategies to improve overall guest satisfaction. The ideal candidate will have a strong background in hospitality management, with proven leadership skills and a passion for service excellence. You will manage staff training, performance, and scheduling, ensuring adequate coverage and a motivated team. Collaboration with other departments, such as F&B and Housekeeping, is crucial for seamless operations. You will also analyze guest feedback and operational data to identify areas for improvement and implement effective solutions. This position requires excellent communication, problem-solving, and interpersonal skills. A degree in Hospitality Management or a related field, along with several years of relevant experience, is preferred. This role offers a dynamic work environment where you can make a tangible difference in guest satisfaction. You will be expected to contribute to strategic planning and budget management for the guest services department. The ability to foster a positive and efficient work culture is paramount.
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0
Guest Services Manager
64106 Kansas City, Missouri
$55000 Annually
WhatJobs Direct
Posted today
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Job Description
Our client is seeking an experienced and charismatic Guest Services Manager to oversee guest relations and service operations at a premier hospitality establishment in Kansas City, Missouri, US . This role is pivotal in ensuring an exceptional guest experience, from check-in to check-out and beyond. You will lead a team of front desk agents, concierges, and bell staff, setting high standards for service excellence and operational efficiency. The Guest Services Manager will be responsible for handling guest inquiries and complaints, implementing service standards, and managing daily front office operations to ensure smooth and professional service delivery.
Key Responsibilities:
The ideal candidate will have a strong background in hospitality management, with at least 3-5 years of experience in a supervisory or management role within a hotel or resort environment. Exceptional leadership, communication, and interpersonal skills are essential. You should possess a deep understanding of hotel operations, revenue management principles, and customer service best practices. The ability to remain calm and professional under pressure, coupled with excellent problem-solving abilities, is critical. A passion for delivering memorable guest experiences and a commitment to excellence are required. Proficiency in hotel management software is necessary. This is a hands-on management role requiring your presence on-site to lead the team and ensure the highest standards of service delivery.
Key Responsibilities:
- Supervising and motivating the front desk, concierge, and bell staff teams to deliver outstanding guest service.
- Ensuring efficient check-in and check-out processes, managing room allocations and guest requests.
- Handling guest feedback, resolving issues promptly and effectively, and turning potentially negative experiences into positive ones.
- Developing and implementing service training programs for the guest services team.
- Monitoring guest satisfaction scores and implementing strategies to improve them.
- Collaborating with other departments, such as housekeeping, F&B, and maintenance, to ensure seamless guest experiences.
- Managing the front office budget and controlling operational costs.
- Maintaining high standards of appearance and professionalism within the guest services department.
- Utilizing the property management system (PMS) and other relevant software efficiently.
- Ensuring all company policies and procedures related to guest services are followed.
- Conducting regular staff meetings and performance reviews.
The ideal candidate will have a strong background in hospitality management, with at least 3-5 years of experience in a supervisory or management role within a hotel or resort environment. Exceptional leadership, communication, and interpersonal skills are essential. You should possess a deep understanding of hotel operations, revenue management principles, and customer service best practices. The ability to remain calm and professional under pressure, coupled with excellent problem-solving abilities, is critical. A passion for delivering memorable guest experiences and a commitment to excellence are required. Proficiency in hotel management software is necessary. This is a hands-on management role requiring your presence on-site to lead the team and ensure the highest standards of service delivery.
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1
Hotel Operations Manager
64101 Kansas City, Missouri
$75000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Hotel Operations Manager to oversee the daily operations of their esteemed establishment in Kansas City, Missouri, US . This is a critical on-site role focused on ensuring exceptional guest experiences, efficient departmental management, and profitability. The ideal candidate will have a comprehensive understanding of all hotel departments, including front office, housekeeping, food and beverage, and maintenance. You will lead a diverse team, driving high standards of service and operational excellence. Key responsibilities include:
- Managing the day-to-day operations of all hotel departments, ensuring smooth and efficient service delivery.
- Overseeing staff performance, providing training, coaching, and motivation to ensure high standards.
- Developing and implementing operational strategies to enhance guest satisfaction and loyalty.
- Managing departmental budgets, controlling costs, and maximizing revenue.
- Ensuring compliance with all hotel policies, procedures, and safety regulations.
- Resolving guest complaints and ensuring prompt and effective service recovery.
- Collaborating with sales and marketing teams to drive occupancy and revenue.
- Conducting regular inspections of hotel facilities to maintain standards of cleanliness and appearance.
- Recruiting, hiring, and training departmental staff.
- Implementing and maintaining effective inventory management and cost control measures.
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2
Remote Hotel Operations Manager
64106 Kansas City, Missouri
$85000 Annually
WhatJobs Direct
Posted 2 days ago
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Job Description
Our client, a distinguished hospitality group, is seeking an experienced and dedicated Remote Hotel Operations Manager to oversee and optimize the operational efficiency of their properties. This fully remote role allows you to manage and improve hotel operations from your chosen location, focusing on enhancing guest satisfaction and maximizing profitability. You will be responsible for developing and implementing operational strategies, setting performance standards, and ensuring compliance with company policies and brand standards. Key duties include analyzing operational data, identifying areas for improvement in service delivery, cost control, and staff management. You will work closely with on-site hotel management teams, providing guidance, support, and training remotely. The ideal candidate will have a deep understanding of hotel operations, including front desk, housekeeping, F&B, and maintenance departments. Proven experience in managing budgets, P&L statements, and implementing effective operational procedures is essential. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required, coupled with a minimum of 7 years of progressive experience in hotel management, with at least 3 years in an operational leadership role. Excellent leadership, communication, problem-solving, and decision-making skills are paramount. The ability to motivate and manage teams remotely, foster a positive work environment, and drive performance through effective remote supervision is critical. Familiarity with hotel management software and systems is a must. This is a unique opportunity to make a significant impact on hotel performance without being physically present at a single location. Join a forward-thinking hospitality company that values innovation and employee empowerment.
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3
Senior Hotel Operations Manager
64108 Kansas City, Missouri
$85000 Annually
WhatJobs Direct
Posted today
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Job Description
Our client is seeking an experienced and visionary Senior Hotel Operations Manager to lead our hotel's operational excellence in a fully remote capacity. This critical role will oversee all day-to-day operations, ensuring exceptional guest experiences, efficient staff management, and financial success. The ideal candidate will possess a deep understanding of hospitality management, a passion for service excellence, and a proven ability to lead and motivate diverse teams. You will be responsible for managing front desk operations, housekeeping, food and beverage services, and maintenance, while upholding the highest standards of quality and guest satisfaction.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Direct and oversee all hotel operational departments, including front desk, housekeeping, F&B, and maintenance, to ensure seamless service delivery.
- Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
- Manage departmental budgets, control costs, and drive revenue growth initiatives.
- Recruit, train, mentor, and manage hotel staff, fostering a positive and productive work environment.
- Ensure compliance with all health, safety, and sanitation regulations.
- Monitor guest feedback and implement strategies to address concerns and improve service.
- Collaborate with sales and marketing teams to develop strategies for increasing occupancy and revenue.
- Conduct regular operational audits and implement corrective actions as needed.
- Oversee inventory management and procurement for operational supplies.
- Act as a brand ambassador, representing the hotel's values and commitment to excellence.
- Develop and maintain strong relationships with vendors and local community partners.
- Drive innovation in guest services and operational processes.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel operations management, with a strong track record of success.
- Proven leadership and team management skills, with the ability to inspire and motivate staff.
- In-depth knowledge of hotel operations, including front office, housekeeping, F&B, and revenue management.
- Strong financial acumen and experience managing budgets and P&Ls.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in property management systems (PMS) and other hospitality software.
- Ability to work autonomously and make sound decisions in a remote setting.
- A passion for delivering outstanding guest experiences.
- Flexibility to adapt to changing operational demands.
- Experience with hotel rebranding or new hotel openings is a plus.
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4
Remote Hotel Operations Manager
64108 Kansas City, Missouri
$90000 Annually
WhatJobs Direct
Posted today
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Job Description
Our client is a renowned hospitality group seeking a strategic and experienced Hotel Operations Manager to oversee and optimize the performance of their properties. This is a fully remote role, ideal for a leader passionate about guest experience and operational excellence, who thrives in a flexible work environment. You will be responsible for developing and implementing operational strategies that enhance guest satisfaction, drive revenue, and control costs across multiple hotel locations. Key duties include managing front desk operations, housekeeping, food and beverage services, and ensuring adherence to brand standards and service quality. This position requires strong financial acumen to manage budgets, analyze performance metrics, and implement cost-saving measures without compromising service quality. You will also be tasked with leading and developing on-site management teams, fostering a culture of exceptional service and employee engagement. The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a minimum of 5 years of progressive experience in hotel operations management. A proven ability to analyze operational data, identify trends, and implement effective solutions is crucial. Exceptional leadership, communication, and problem-solving skills are essential for effectively managing diverse teams and stakeholders remotely. This is a remote-first position, requiring a high degree of self-discipline, organization, and the ability to effectively communicate and collaborate across different platforms and time zones. If you are a results-oriented leader dedicated to delivering outstanding hospitality experiences, this is an excellent opportunity to advance your career.
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5
Senior Hotel Operations Manager
64108 Kansas City, Missouri
$75000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client, a renowned hospitality group, is seeking a highly experienced and dynamic Senior Hotel Operations Manager to oversee and enhance the operational efficiency and guest satisfaction of their flagship property located in the vibrant heart of Kansas City, Missouri, US . This pivotal role requires a strategic leader with a proven track record in managing diverse hotel departments, including front desk, housekeeping, food and beverage, and event services. The ideal candidate will be responsible for developing and implementing operational strategies, optimizing resource allocation, and ensuring compliance with all industry standards and regulations. You will lead a team of department heads, fostering a culture of excellence, innovation, and continuous improvement. Key responsibilities include P&L management, budget forecasting and control, staff training and development, and maintaining high standards of service quality. Furthermore, you will engage with guests to resolve complex issues, gather feedback, and drive initiatives to elevate the overall guest experience. This role involves a hybrid work model, requiring regular presence on-site for operational oversight and team engagement, with flexibility for remote strategic planning and administrative tasks. A strong understanding of hotel management software and systems is essential, as is the ability to adapt to evolving industry trends. We are looking for an individual with exceptional leadership, communication, and problem-solving skills, who is passionate about creating memorable experiences for every guest. If you are a results-oriented professional ready to make a significant impact in a fast-paced environment, we encourage you to apply.
Responsibilities:
Responsibilities:
- Direct and manage all hotel operations, including front office, housekeeping, food and beverage, and maintenance.
- Develop and implement operational policies and procedures to ensure maximum efficiency and guest satisfaction.
- Oversee budgeting, financial performance, and revenue management strategies.
- Lead, train, and mentor department managers and staff to foster a high-performance culture.
- Ensure the highest standards of service quality, safety, and security across the property.
- Manage guest relations, address complaints, and implement service recovery strategies.
- Collaborate with marketing and sales teams to drive business and enhance brand reputation.
- Monitor industry trends and best practices to implement innovative solutions.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Maintain inventory and manage procurement of supplies and services.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5-7 years of progressive experience in hotel management, with at least 3 years in a senior leadership role.
- Proven experience in P&L management, budgeting, and financial analysis.
- Exceptional leadership, team-building, and interpersonal skills.
- Strong understanding of hotel operations, systems, and guest service principles.
- Excellent communication, presentation, and problem-solving abilities.
- Ability to work effectively in a hybrid environment, balancing on-site and remote responsibilities.
- Flexibility to work varied shifts, including weekends and holidays, as operational needs dictate.
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6
Executive Hotel Operations Manager
66101 Kansas City, Missouri
$75000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client, a prestigious hospitality group, is seeking a highly motivated and experienced Executive Hotel Operations Manager to oversee the daily operations of their flagship property located in the vibrant heart of Kansas City, Missouri, US . This role is pivotal in ensuring exceptional guest experiences and maximizing operational efficiency across all departments, including front desk, housekeeping, food and beverage, and maintenance. The ideal candidate will possess a strong understanding of hospitality management principles, financial acumen, and exceptional leadership skills.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and implement strategic operational plans to align with the company's vision and financial goals.
- Manage departmental budgets, controlling costs while maintaining high standards of service and quality.
- Oversee staffing levels, training, and performance management for all operational teams.
- Ensure compliance with all health, safety, and sanitation regulations.
- Foster a positive and engaging work environment that encourages teamwork and professional development.
- Act as a liaison between guests and staff to resolve issues and ensure guest satisfaction.
- Monitor industry trends and best practices to identify opportunities for improvement.
- Conduct regular property inspections to ensure the highest standards of cleanliness, maintenance, and presentation.
- Collaborate with other department heads to ensure seamless service delivery.
- Prepare monthly operational reports for senior management.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel operations management, preferably in a luxury or upscale environment.
- Proven track record of success in managing budgets, improving operational efficiency, and enhancing guest satisfaction.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Proficiency in property management systems (PMS) and other relevant software.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- A passion for service excellence and a commitment to creating memorable experiences for guests.
- Demonstrated ability to lead and motivate a diverse team.
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7
Director of Hotel Operations
64105 Kansas City, Missouri
$110000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
This is a fully remote leadership role for a Director of Hotel Operations. Our client, a prominent player in the hospitality sector, is seeking a visionary and results-oriented leader to oversee and optimize hotel operations across their portfolio. You will be responsible for developing and implementing operational strategies that enhance guest satisfaction, drive revenue growth, and ensure efficient resource management. This position requires a comprehensive understanding of all aspects of hotel management, including front office, housekeeping, food and beverage, sales and marketing, and financial operations. Key responsibilities include setting operational standards, developing and managing budgets, implementing performance metrics, and ensuring compliance with health, safety, and brand standards. You will work closely with General Managers and on-site teams, providing guidance, support, and strategic direction. This role demands strong analytical skills, excellent problem-solving abilities, and a proven track record of leading diverse teams to achieve exceptional results. The ideal candidate will have a Bachelor's degree in Hospitality Management or a related field, with a minimum of 10 years of progressive experience in hotel operations, including significant leadership experience. Exceptional communication, negotiation, and interpersonal skills are paramount for success in this remote-first environment. You should be adept at driving operational excellence and fostering a culture of exceptional service delivery. If you are a seasoned hospitality leader passionate about shaping the future of hotel operations and thrive in a remote, collaborative setting, we invite you to apply and make a significant impact.
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8
Director of Hotel Operations
64108 Kansas City, Missouri
$120000 Annually
WhatJobs Direct
Posted today
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Job Description
Our client, a prestigious hospitality group, is seeking a seasoned and dynamic Director of Hotel Operations to oversee a flagship property in **Kansas City, Missouri, US**. This executive leadership role is responsible for ensuring the highest standards of guest satisfaction, operational efficiency, and profitability across all hotel departments. The ideal candidate will possess extensive experience in luxury hotel management, a keen understanding of financial performance metrics, and exceptional leadership capabilities. You will lead and inspire a diverse team, driving service excellence and fostering a positive work culture. Responsibilities include strategic planning, budget management, staff development, and ensuring compliance with all brand standards and regulatory requirements.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide strategic leadership and operational oversight for all hotel departments, including Rooms Division, Food & Beverage, Sales & Marketing, and Human Resources.
- Develop and implement operational strategies to maximize revenue, control costs, and enhance profitability.
- Ensure exceptional guest service standards are consistently met and exceeded across all touchpoints.
- Manage the annual operating budget, forecasting, and financial reporting for the hotel.
- Recruit, train, motivate, and develop a high-performing team of department managers and staff.
- Oversee the implementation of quality assurance programs and ensure adherence to brand standards.
- Maintain and improve the physical asset of the hotel through effective maintenance and capital expenditure planning.
- Cultivate strong relationships with guests, local community stakeholders, and vendors.
- Ensure compliance with all local, state, and federal regulations, including health and safety standards.
- Monitor industry trends and competitor activities to identify opportunities for growth and improvement.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 10 years of progressive experience in hotel management, with at least 5 years in a senior leadership role (e.g., General Manager, Director of Operations).
- Proven track record of success in driving revenue growth and operational efficiency in a luxury or upscale hotel environment.
- In-depth knowledge of hotel operations, financial management, sales and marketing, and human resources.
- Exceptional leadership, communication, interpersonal, and problem-solving skills.
- Proficiency with hotel management software and reporting tools.
- Strong understanding of revenue management principles and strategies.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Passion for delivering outstanding guest experiences and building a strong team culture.
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