16 Local Government Offices jobs in Hanover Township
Public Sector Campaign Manager
Posted 25 days ago
Job Viewed
Job Description
Get to know Okta Okta is The World's Identity Company. We free everyone to safely use any technology-anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We're building a world where Identity belongs to you. Position Description: Okta is looking for a Public Sector Campaign Manager to act as a quarterback across the marketing team, driving pipeline-producing integrated campaigns specifically for key buyers and influencers within the Public Sector segment. We are a fast-moving company, so our future Public Sector Campaign Manager needs to be quick on their feet and able to manage multiple critical projects without missing a beat, ensuring campaigns are delivered on time and within budget. This is a unique opportunity for a proven demand generation professional who wants to join a company of passionate employees designing and delivering awesome products to thousands of happy Public Sector customers. Job Duties and Responsibilities: Develop and deliver breakthrough ideas and innovative, integrated campaigns to reach key public sector personas throughout the buyer's journey, including both cross-sell and upsell opportunities within our current Public Sector customers. Turn Public Sector expansion goals and objectives into scalable, actionable integrated marketing plans that deliver measurable results. Quarterback across the entire marketing team (digital, field, product marketing, web, marketing ops, enablement, PR, online, email, database, etc.) to ensure high-quality and timely campaign development and execution tailored for the Public Sector. Manage and own the Public Sector campaign pipeline for effectiveness and results. Collaborate with Partner Marketing to ensure Public Sector campaigns can be leveraged by ISV and/or Channel partners relevant to the government and education markets. Collaborate with field marketing to ensure that Public Sector sales is ready to catch campaigns as they launch, providing necessary enablement and resources. Communicate effectively and often to ensure all stakeholders, including Public Sector sales and leadership, are aligned on campaign objectives and progress. Coordinate campaign implementation schedules to ensure Public Sector campaigns are loaded on time and appropriate contact management strategies for government and education audiences are in place. Research new vendor and program opportunities that generate leads at target CPLs, with a focus on Public Sector-specific channels and events. Implement testing methodologies (A/B) to continually improve overall Public Sector initiatives, optimizing for engagement and conversion within government agencies and educational institutions. Analyze Public Sector campaign results and optimize to increase engagement, lead quality, conversion rates, program performance, and the effectiveness of marketing spend within this unique segment. Minimum REQUIRED Knowledge, Skills, and Abilities: Ideal candidates have 5+ years of experience in B2G (Business-to-Government) demand generation. Marketing experience in a role managing ROI-driven, multi-channel marketing campaigns targeted at Public Sector customers, as well as a strong background working closely with cross-functional teams. Strong understanding of demand generation and a track record of owning Public Sector customer campaigns and driving success. Knowledge of database marketing initiatives and practices specific to Public Sector data and compliance. Track record for delivering under tight deadlines in a fast-paced environment. Highly self-motivated, ability to work independently and as part of a team. Ability to thrive in a dynamic, fast-paced environment where you may have to wear multiple hats. Ability to work well in a fast-paced environment while managing multiple initiatives, particularly those with unique Public Sector requirements. Proven communication, organizational, and time management skills. Excellent writing and presentation skills, with the ability to tailor messaging for Public Sector audiences. Proficiency in Excel, PowerPoint, Salesforce. Marketo and Tableau a plus. College degree or equivalent experience. Okta is an Equal Opportunity Employer. #LI-Hybrid Below is the annual On Target Compensation (OTE) range for candidates located in California, Colorado, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: . The annual OTE range for this position for candidates located in California, Colorado, New York, and Washington is between: $128,000 — $92,000 USD Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: The annual OTE (On Target Earning) range for this position for candidates located in Canada is between: 114,000 — $1 2,000 CAD What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at #J-18808-Ljbffr
Senior Product Marketing Manager - Public Sector
Posted 1 day ago
Job Viewed
Job Description
Posting Type
Hybrid
Job Overview
As the Senior Product Marketing Manager for the Public Sector, you will be part of the team developing our go-to-market strategies for one of our fastest growing customer segments that spans government and quasi-governmental entities in the United States and globally. You will be responsible for developing messaging and positioning, as well as working with a cross-functional team to execute on marketing strategies.Job Description and Requirements
Job Responsibilities
Messaging and positioning
Develop impactful persona and segment-based messaging, value propositions, and supporting collateral that describe the unique benefits of the offering for your segment.
Lead customer interviews and messaging verification sessions.
Go-to-market planning and execution
Effectively represent Relativity at industry conferences and lead sessions at Relativity Fest and other owned conferences
Partner with demand generation to develop strategies to promote key messages and contribute to demand generation and influence goals
Develop event strategies and support and manage key conferences and events including speaker selection, content reviewers, messaging support, and related event staff management.
Content Development
Champion the buyer's journey and map digital content and assets to appropriate stages for a great user experience and campaign optimization.
Develop content such as customer presentations, sales enablement materials, case studies, sales plays, videos, eBooks, infographics, and blog posts.
Market Research
Work hand in hand with our sales leaders and front-line sales and success reps to understand how our messaging and content is resonating in the field, including attending and participating in sales meetings
Understand and share industry, competitor, and customer behavior trends.
Minimum Qualifications
7-10 years of B2B software or services product marketing, product management, or similar experience
2-3 years of work experience in or with legal departments in the public sector
Strong written and verbal communication skills.
Demonstrated leadership, problem solving and decision-making skills.
Demonstrated ability to lead cross-functional teams.
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$130,000 and $196,000The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Principal, Technical Success Manager - Public Sector
Posted 2 days ago
Job Viewed
Job Description
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
Principal, Technical Success Manager - Public Sector
Why We Have This Role
The XM Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for resourceful individuals to join our team who aren't afraid to dive into the details and understand the tools our customers use, and working with them to realize long term value. We have impressive members on this team, and are always looking for more amazing talent!
How You'll Find Success
Technical Success Managers are Qualtrics experts who work with our clients and customers to realize the potential of the Qualtrics product. In this role, you will work with clients to understand the customers programs and objectives, and leverage your technical expertise to build programs that drive adoption and value for the customer. Technical Success Managers work in a post-sales capacity that directly contributes to the long-term success of our customers' programs, and deepen relationships with the clients they support. As a Technical Success Manager, you should both be a tech-savvy professional and someone who excels at nurturing relationships to deliver exceptional client service. You'll be responsible for both leading indicators on adoption/maturity
How You'll Grow
-
Enhance your software platform knowledge and technical troubleshooting skills
-
Build your creative problem-solving and critical-thinking skills to deliver actionable, scalable recommendations that improve the end to end customer experience for customers
-
Develop critical customer relationship and communication skills to develop impactful, trusted relationships
Things You'll Do
-
Drive Customer Adoption and Optimize Programs
-
Build, configure, and execute services that align to client objectives, strategic goals, maximizing client value
-
Leverage customer usage data to deliver actionable insights & recommendations
-
Develop a deep understanding of Qualtrics' service offerings to meet client needs, guiding them through use cases to drive program maturity.
-
Establish and maintain multi-level stakeholder relationships to ensure customer health and support.
-
Serve as a platform expert, advising clients on high-value usage and translating customer goals into tailored recommendations.
-
Act as a point of escalation for complex issues, championing customer needs internally and mobilizing resources for maximum impact.
-
Drive adoption of key platform features through demos and proof of concepts, leveraging best practices for implementation.
-
Collaboration & Cross-Functional Partnerships
-
Collaborate with Sales and Services teams to develop meaningful client relationships, aligned to the overall client account strategy
-
Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers
-
Team effectively with internal and external partners to ensure execution of client account strategy and delivery of target customer outcomes
What We're Looking For On Your Resume
-
Bachelor's degree from a competitive university
-
5+ years experience working in a technical, consulting, or client-facing role
-
Ability to thrive in a fast paced environment, managing multiple projects simultaneously across various customers
-
Experience working with customers in all phases of their adoption journey
-
Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
-
Comfort in working both autonomously and collaboratively
-
Ability to articulate technical concepts to a non-technical audience
-
Detail-oriented with an ability to prioritize and meet deadlines
-
Familiarity with software and front-end development
-
Excellent verbal and written communication skills
-
Strong problem-solving skills
-
For roles working with Federal customers
-
Required: Ability to obtain and maintain a Public Trust determination and/or Secret Clearance
-
Preferred: Active Public Trust or Secret clearance
-
To be eligible for a Public Trust determination and/or Secret clearance, individuals must pass an evaluation process that confirms their physical and mental health (drug-free), absence of any criminal background, and loyalty to the U.S. government.
What You Should Know About This Team
-
Supportive environment with opportunities to work both autonomously and collaboratively
-
Fun, inviting, and inclusive work environment
-
This team is made up of passionate, kind, and smart people who exemplify what it means to be a team
Our Team's Favorite Perks and Benefits
-
Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
-
Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
-
30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
-
On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
?Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act ( ,Equal Opportunity Employment ( ,Employee Polygraph Protection Act (
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit
Illinois Annual Pay Transparency Range
$24,500- 227,000 USD
Senior Product Marketing Manager - Public Sector
Posted 10 days ago
Job Viewed
Job Description
Posting Type Hybrid Job Overview As the Senior Product Marketing Manager for the Public Sector, you will be part of the team developing our go-to-market strategies for one of our fastest growing customer segments that spans government and quasi-governmental entities in the United States and globally. You will be responsible for developing messaging and positioning, as well as working with a cross-functional team to execute on marketing strategies. Job Description and Requirements Job Responsibilities M essaging and positioning Develop impactful persona and segment-based messaging, value propositions, and supporting collateral that describe the unique benefits of the offering for your segment. Lead customer interviews and messaging verification sessions. Go-to-market planning and execution Effectively represent Relativity at industry conferences and lead sessions at Relativity Fest and other owned conferences Partner with demand generation to develop strategies to promote key messages and contribute to demand generation and influence goals Develop event strategies and support and manage key conferences and events including speaker selection , content reviewers, messaging support, and related event staff management. Content Development Champion the buyer's journey and map digital content and assets to appropriate stages for a great user experience and campaign optimization. Develop content such as customer presentations, sales enablement materials, case studies, sales plays, videos, eBooks, infographics, and blog posts. Market Research Work hand in hand with our sales leaders and front-line sales and success reps to understand how our messaging and content is resonating in the field, including attending and participating in sales meetings Understand and share industry, competitor, and customer behavior trends. Minimum Qualifications 7-10 years of B2B software or services product marketing, product management, or similar experience 2-3 years of work experience in or with legal departments in the public sector Strong written and verbal communication skills . Demonstrated leadership, problem solving and decision-making skills. Demonstrated ability to lead cross-functional teams. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $130,000 and $196,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. #J-18808-Ljbffr
Principal, Technical Success Manager - Public Sector
Posted 1 day ago
Job Viewed
Job Description
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
**Principal, Technical Success Manager - Public Sector**
**Why We Have This Role**
The XM Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for resourceful individuals to join our team who aren't afraid to dive into the details and understand the tools our customers use, and working with them to realize long term value. We have impressive members on this team, and are always looking for more amazing talent!
**How You'll Find Success**
Technical Success Managers are Qualtrics experts who work with our clients and customers to realize the potential of the Qualtrics product. In this role, you will work with clients to understand the customers programs and objectives, and leverage your technical expertise to build programs that drive adoption and value for the customer. Technical Success Managers work in a post-sales capacity that directly contributes to the long-term success of our customers' programs, and deepen relationships with the clients they support. As a Technical Success Manager, you should both be a tech-savvy professional and someone who excels at nurturing relationships to deliver exceptional client service. You'll be responsible for both leading indicators on adoption/maturity
**How You'll Grow**
+ Enhance your software platform knowledge and technical troubleshooting skills
+ Build your creative problem-solving and critical-thinking skills to deliver actionable, scalable recommendations that improve the end to end customer experience for customers
+ Develop critical customer relationship and communication skills to develop impactful, trusted relationships
**Things You'll Do**
+ Drive Customer Adoption and Optimize Programs
+ Build, configure, and execute services that align to client objectives, strategic goals, maximizing client value
+ Leverage customer usage data to deliver actionable insights & recommendations
+ Develop a deep understanding of Qualtrics' service offerings to meet client needs, guiding them through use cases to drive program maturity.
+ Establish and maintain multi-level stakeholder relationships to ensure customer health and support.
+ Serve as a platform expert, advising clients on high-value usage and translating customer goals into tailored recommendations.
+ Act as a point of escalation for complex issues, championing customer needs internally and mobilizing resources for maximum impact.
+ Drive adoption of key platform features through demos and proof of concepts, leveraging best practices for implementation.
+ Collaboration & Cross-Functional Partnerships
+ Collaborate with Sales and Services teams to develop meaningful client relationships, aligned to the overall client account strategy
+ Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers
+ Team effectively with internal and external partners to ensure execution of client account strategy and delivery of target customer outcomes
**What We're Looking For On Your Resume**
+ Bachelor's degree from a competitive university
+ 5+ years experience working in a technical, consulting, or client-facing role
+ Ability to thrive in a fast paced environment, managing multiple projects simultaneously across various customers
+ Experience working with customers in all phases of their adoption journey
+ Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
+ Comfort in working both autonomously and collaboratively
+ Ability to articulate technical concepts to a non-technical audience
+ Detail-oriented with an ability to prioritize and meet deadlines
+ Familiarity with software and front-end development
+ Excellent verbal and written communication skills
+ Strong problem-solving skills
+ _For roles working with Federal customers_
+ Required: Ability to obtain and maintain a Public Trust determination and/or Secret Clearance
+ Preferred: Active Public Trust or Secret clearance
+ To be eligible for a Public Trust determination and/or Secret clearance, individuals must pass an evaluation process that confirms their physical and mental health (drug-free), absence of any criminal background, and loyalty to the U.S. government.
**What You Should Know About This Team**
+ Supportive environment with opportunities to work both autonomously and collaboratively
+ Fun, inviting, and inclusive work environment
+ This team is made up of passionate, kind, and smart people who exemplify what it means to be a team
**Our Team's Favorite Perks and Benefits**
+ Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
+ Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
+ 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
+ On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices
**The Qualtrics Hybrid Work Model:** Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
?Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act ( ,Equal Opportunity Employment ( ,Employee Polygraph Protection Act ( is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
_For full-time positions,_ this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Annual Pay Transparency Range
$24,500- 227,000 USD
Senior Customer Success Manager - Public Sector
Posted 3 days ago
Job Viewed
Job Description
Posting Type
Remote/Hybrid
Job Overview
The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relationships with our customers.The Senior Customer Success Manager develops trusted-advisor relationships to drive success with our largest, most complex accounts. This specific role will work with our Public Sector accounts. You will consult with each account to identify ROI opportunities and utilization blockers, building annual success plans to capture and satisfy these objectives. You will coordinate with teams across the business to achieve these goals and create cross-organizational clarity on progress, outcomes, and challenges while advocating for shared value. Goals might include introducing and implementing new features, expanding to new geographies or use cases, ensuring resolution of technical issues, increasing efficiency with new workflows, orchestrating meaningful multi-threaded engagement between the customer and Relativity.
The Senior Customer Success Manager will also develop best practices and new playbooks based on customer trends, while serving as a mentor, in action and by example, to your colleagues. You will analyze data and work with your manager to identify opportunities for new processes that will accelerate success for the team.
Job Description and Requirements
Your Role in Action
Create Shared Value
Understand the return on investment (ROI) your accounts expect to receive from their RelativityOne subscription and, in collaboration with the assigned Account Executive, build Success Plans to ensure this ROI is achieved.
Identify and record "Verified Outcomes" (wins) when ROI is confirmed by the account.
Plan and deliver Business Reviews to align with account and Relativity leadership on achieved and targeted ROI.
Represent the customer's voice back to Relativity, proactively utilizing "feedback loop" processes to foster a company-wide culture of customer success
Regularly analyze customer usage and account health to reduce any renewal risk or product churn while identifying potential up-selling opportunities
Innovate New Success Motions
Pilot new repeatable playbooks and best practices before they are rolled out to the broader CSM organization
Propose and create new repeatable playbooks to address newly identified ROI opportunities and utilization blockers
Orchestrate Across Departments
Project manage complex plans, such as onboarding new products or enabling account success with non-standard use cases.
Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi-threaded engagements
Your Skills
3 years of customer-facing support in the software industry
3 years of litigation support experience (Relativity Administrator experience preferred)
Expertise managing key accounts in a customer-facing role
Experience in the software technology sector
Proven success independently managing complex projects
Excellent business writing and presentation skills
Enjoy working as part of a team in a collaborative environment
Enthusiasm to continuously innovate in service of our customers and be a change agent within the business.
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$82,000 and $124,000The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Senior Analyst, Technical Success Manager - Public Sector
Posted 1 day ago
Job Viewed
Job Description
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
**Principal, Technical Success Manager - Public Sector**
**Why We Have This Role**
The XM Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for resourceful individuals to join our team who aren't afraid to dive into the details and understand the tools our customers use, and working with them to realize long term value. We have impressive members on this team, and are always looking for more amazing talent!
**How You'll Find Success**
Technical Success Managers are Qualtrics experts who work with our clients and customers to realize the potential of the Qualtrics product. In this role, you will work with clients to understand the customers programs and objectives, and leverage your technical expertise to build programs that drive adoption and value for the customer. Technical Success Managers work in a post-sales capacity that directly contributes to the long-term success of our customers' programs, and deepen relationships with the clients they support. As a Technical Success Manager, you should both be a tech-savvy professional and someone who excels at nurturing relationships to deliver exceptional client service. You'll be responsible for both leading indicators on adoption/maturity
**How You'll Grow**
+ Enhance your software platform knowledge and technical troubleshooting skills
+ Build your creative problem-solving and critical-thinking skills to deliver actionable, scalable recommendations that improve the end to end customer experience for customers
+ Develop critical customer relationship and communication skills to develop impactful, trusted relationships
**Things You'll Do**
+ Drive Customer Adoption and Optimize Programs
+ Build, configure, and execute services that align to client objectives, strategic goals, maximizing client value
+ Leverage customer usage data to deliver actionable insights & recommendations
+ Develop a deep understanding of Qualtrics' service offerings to meet client needs, guiding them through use cases to drive program maturity.
+ Establish and maintain multi-level stakeholder relationships to ensure customer health and support.
+ Serve as a platform expert, advising clients on high-value usage and translating customer goals into tailored recommendations.
+ Act as a point of escalation for complex issues, championing customer needs internally and mobilizing resources for maximum impact.
+ Drive adoption of key platform features through demos and proof of concepts, leveraging best practices for implementation.
+ Collaboration & Cross-Functional Partnerships
+ Collaborate with Sales and Services teams to develop meaningful client relationships, aligned to the overall client account strategy
+ Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers
+ Team effectively with internal and external partners to ensure execution of client account strategy and delivery of target customer outcomes
**What We're Looking For On Your Resume**
+ Bachelor's degree from a competitive university
+ 5+ years experience working in a technical, consulting, or client-facing role
+ Ability to thrive in a fast paced environment, managing multiple projects simultaneously across various customers
+ Experience working with customers in all phases of their adoption journey
+ Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
+ Comfort in working both autonomously and collaboratively
+ Ability to articulate technical concepts to a non-technical audience
+ Detail-oriented with an ability to prioritize and meet deadlines
+ Familiarity with software and front-end development
+ Excellent verbal and written communication skills
+ Strong problem-solving skills
+ _For roles working with Federal customers_
+ Required: Ability to obtain and maintain a Public Trust determination and/or Secret Clearance
+ Preferred: Active Public Trust or Secret clearance
+ To be eligible for a Public Trust determination and/or Secret clearance, individuals must pass an evaluation process that confirms their physical and mental health (drug-free), absence of any criminal background, and loyalty to the U.S. government.
**What You Should Know About This Team**
+ Supportive environment with opportunities to work both autonomously and collaboratively
+ Fun, inviting, and inclusive work environment
+ This team is made up of passionate, kind, and smart people who exemplify what it means to be a team
**Our Team's Favorite Perks and Benefits**
+ Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
+ Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
+ 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
+ On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices
**The Qualtrics Hybrid Work Model:** Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
?Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act ( ,Equal Opportunity Employment ( ,Employee Polygraph Protection Act ( is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
_For full-time positions,_ this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Annual Pay Transparency Range
$8,500- 186,500 USD
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Payments- Public Sector Receivables -Product Delivery Associate
Posted 1 day ago
Job Viewed
Job Description
As a Senior Product Delivery Associate in Public Sector Receivables, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.
**Job responsibilities**
+ Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
+ Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements
+ Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
+ Forecasts monthly, quarterly and annual volume and revenue and provides reporting on monthly actuals, both internally, and as contractually obligated, to clients
+ Analyzes expense impacts of client-driven change requests and implement pricing adjustments to maintain or improve profitability
+ Proficient in all manual billing processes for Federal Government clients
+ Provides comprehensive support for RFPs, pricing strategy/modeling, and business proposals
+ Communicates with clients regarding product defects and resolution planning
**Required qualifications, capabilities, and skills**
+ This role supports US Federal government contracts that require, U.S. citizenship or lawful permanent status
+ 3+ years of experience or equivalent expertise in product management or a relevant domain area
+ Demonstrated performance in either product management or relevant domain area
+ Experience executing operational management and change readiness activities
+ Experience in product deployment processes
+ Demonstrated strength in analytical and excel skills
+ Excellent communication and diplomacy skills to work cross-organizationally, influence others, drive results/change, and implement projects/processes
**Preferred qualifications, capabilities, and skills**
+ Developed knowledge of the product development life cycle
+ Experience with Agile delivery framework
**A Government Security Clearance may be required for this position. This includes, but is not limited to:**
+ Fingerprints
+ Credit Check
+ Employment History
+ Tax Filing History (possibly)
+ References (possibly)
+ Proof of U.S. Legal Permanent Residence
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
**Base Pay/Salary**
Jersey City,NJ $91,200.00 - $32,000.00 / year; Chicago,IL 79,800.00 - 112,000.00 / year
Payments- Public Sector Receivables- Product Delivery Executive Director
Posted 1 day ago
Job Viewed
Job Description
As a Product Delivery Executive Director in Public Sector Receivables, you foster enhancements and optimize the way products are delivered to customers. As a leader on the team, you leverage your skillset to transform product delivery and create new ways for teams to continuously deliver value to their customers.
**Job responsibilities**
+ Directs principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination
+ Owns the change management framework across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
+ Maintains a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
+ Coaches and mentors the product delivery team on best practices through collaborative discussions on resource management, dependency management, and deployment techniques to improve efficiencies
+ Takes responsibility for annual, quarterly and monthly revenue forecasting. Review and certify monthly billing activity to ensure accuracy and complete revenue capture.
+ Identifies volume, price and revenue trends and provide recommended actions to respond to changes in volume and revenue. Analyze expense impacts of client-driven change requests and implement pricing adjustments to maintain or improve profitability.
+ Aligns closely with our customers. Their priorities change quickly and developing effective business relationships is essential to JPMorgan being able to react nimbly to our client's ever changing needs.
+ Collaborates with technology and operations teams to integrate new tools, platforms, or systems that enhance delivery efficiency and effectiveness.
+ Manages proactively all applicable open risk items and ensure compliance across product set. Support all compliance and risk related initiatives as necessary including auditing of documentation, risk analysis, and other product due diligence initiatives.
+ Provides comprehensive support for RFPs, pricing strategy/modeling, and business proposal cases.
**Required qualifications, capabilities, and skills**
+ This role supports US Federal government contracts that require, U.S. citizenship or lawful permanent status
+ 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
+ Extensive experience leading operational management and change readiness
+ Experience in enterprise-wide release and deployment processes and strategies
+ Advanced knowledge of the product development life cycle, technical design, and data analytics
+ Demonstrated communication and diplomacy skills to work cross-organizationally to influence others, drive results/change and implement projects/processes
+ Ability to translate product vision into phased design requirements and execute market launch.
+ Strong project management skills with a well-organized, structured approach and ability to achieve tight timelines on complex deliverables. Ability to translate product vision into phased design requirements and execute market launch.
+ Demonstrated leadership experience with multiple cross functional teams including Product, Technology Operations/Service, Sales and across management levels on simultaneous projects.
**Preferred qualifications, capabilities, and skills**
+ Recognized thought leader within a related field
+ Prior experience with public Sector clients
**A Government Security Clearance may be required for this position. This includes, but is not limited to:**
+ Fingerprints
+ Credit Check
+ Employment History
+ Tax Filing History (possibly)
+ References (possibly)
+ Proof of U.S. Legal Permanent Residence
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
**Base Pay/Salary**
Jersey City,NJ $166,250.00 - $60,000.00 / year; Chicago,IL 147,250.00 - 235,000.00 / year
Compensation Senior Manager with Public Sector Consulting Experience
Posted 1 day ago
Job Viewed
Job Description
Recruiting for this role will end on August 29th, 2025.
Work you'll do
+ Lead total cash compensation studies for a variety of public sector clients
+ Lead the development of base pay and incentive compensation programs
+ Lead M&A integration projects focusing on program and job harmonization
+ Model financial impact of compensation plans in support of compensation plan analysis and design
+ Lead compensation function process definition and organization structure design projects
+ Collaborate with clients to conduct performance metrics studies
+ Prepare client reports including exhibits and summaries
+ Lead significant portions of large client projects and workstreams; manage mid-sized to large projects with minimal direction; effectively leverage project management techniques, (i.e. leading status update meetings and managing project financials)
+ Participate in broader rewards projects including performance management, employee benefits, retirement, healthcare, performance optimization, cash/non-cash reward and recognition
+ Participate in marketing initiatives including developing compensation methodologies and approaches, writing and supporting proposals, and conducting surveys
+ Research and prepare speeches for internal and external presentation
+ Contribute to intellectual eminence and the development of firm viewpoints on a variety of total rewards topics
+ Leverage expert knowledge of and extensive experience in classification, FLSA determinations, developing and/or implementing job evaluation programs,
+ Support development and writing of job descriptions, job analysis and job evaluation methodology
+ Ensure sound and fair application of evaluation methodology; explain and defend the results during internal and external review
+ Manage, mentor, and train junior staff; ensure that deliverables meet expectations for quality and timeliness and manage project workload
+ Lead full lifecycle business development activities
+ Other duties, as requested
The team
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Insights, Innovation, & Operate offering provides key aspects of our clients' businesses with technology, data, and deep technical and human capabilities. Innovates and delivers creative, industry-centric solutions that streamline work and accelerate speed-to-value.
Qualifications
Required:
+ Bachelor's degree in business administration, human resources, or another related field
+ Ten years of professional experience in job evaluation/architecture, compensation analysis/design, and/or total rewards
+ Five years of management consulting experience in a leadership role
+ Experience designing compensation and job architecture programs for government clients
+ Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
+ Ability to travel 25%, on average, based on the work you do and the clients/sectors you serve
Preferred:
+ Advanced degree in a related field
+ Relevant certifications, such as CCP, PHR, and others
+ Experience writing proposals and leading business development activities
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $158,900 to $292,900.
Information for applicants with a need for accommodation: qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.