58 Onsite End User IT Support jobs in Houston

Get AI-powered advice on this job and more exclusive features. Onsite Desktop/End User Project Tech and MFG floor support - Houston, TX Immediate project engagement for an Onsite End User Computing Engineer to support project activities and End Users. Onsite Monday-Friday 8am-5pm Start date ASAP -ongoing assignment 5+ years of experience We are looking for a strong resource who has experience working with and supporting the following. Desktops and Laptops: Displays, Keyboards and Mouses; Printers and Scanners; Networking Devices O365 Mobile Devices (Smartphones and Tablets); Meeting Rooms equipment Strong HW troubleshooting and repair Ticketing systems Remote hands IMAC and deployments Asset tracking and warranty management Additional Information All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers. F2OnSite supports and adheres to all state laws regarding background checks. This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours. Seniority level Seniority level Associate Employment type Employment type Contract Job function Job function Information Technology Referrals increase your chances of interviewing at F2Onsite by 2x Get notified about new Information Technology Support Specialist jobs in Houston, TX . Entry - Level IT Desktop Support Technician (On-Site) Mid Level IT Service Desk Specialist: Vocera Advance Support IT Technician (Operations Technology Professional) Computer Operations - Sr Computer Operator Human Resources Information System Specialist Oracle Cloud Technical Lead - Hybrid in Houston, TX JDE Technical Data conversion Lead - Onsite We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

The Tier 1 Help Desk IT Specialist will be responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues for a public sector client. This position will primarily operate within the ServiceNow platform to log, track, and resolve IT support tickets. The Tier 1 Help Desk IT Specialist will serve as the first point of contact for employees seeking technical assistance and will escalate issues as needed to Tier 2 support personnel.

This is a remote position.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS146, T2, Band 5

Job-Specific Essential Duties and Responsibilities:

- Professional Communication: Tier 1 staff are expected to maintain professionalism in all forms of communication with customers, Tier members, and associated contacts.

- Understanding of Help Desk Process: Ensure a complete understanding of the client's Help Desk process, including ticket assignment, categorization, proper escalation, and resolution.

- Issue Reporting: Bring any issues concerning employees to the attention of the Help Desk Team Lead, who will then notify the Help Desk Manager.

- Clear Communication: All written and verbal communication to all parties must be clear, concise, appropriate, and understandable.

- Systems Health Check: Conduct a systems health check every business day at 7 am and report findings to designated email recipients, primarily the operations team.

- Utilization of FAQs and Knowledge Base: Utilize provided FAQs and knowledge base to promptly address or route tickets, with the goal of resolving as many tickets on first contact as possible.

- Phone Answering Protocol: Use a provided script for answering phones for every incoming call to the Help Desk.

- Ticket Handling: Be prepared to handle tickets via email, phone, or other channels as they come into the Help Desk. Retrieve tickets at designated intervals throughout the business day.

- Understanding of Ticket Management System: Possess a complete understanding of the OTS Ticket management system used by the client's Help Desk.

- Information Gathering and Transfer: Obtain and provide all necessary information for tickets to be worked properly. Contact the client's employees who submitted tickets to obtain missing information prior to transferring tickets.

- Documentation: Include all information submitted by ticket submitters, including screenshots and attachments, when transferring ticket information to other parties. Document all communication regarding a ticket in the ticket management system in a timely manner.

- Security Access Requests: Ensure hard copy security access request documents have correct signatures before transferring to the next level for processing.

- Timely Communication: Communicate with all parties efficiently and timely to obtain necessary information.

- Ticket Transfer Coordination: Coordinate the transfer of tickets between Help Desk tiers/groups, including external Help Desks, to mitigate confusion/disagreements between parties.

- Aging Ticket Management: Ensure aging tickets (tickets over 5 days old) are actively addressed by daily follow-ups with assigned personnel.

- Acknowledgment of Requests: Acknowledge, with return communication, receipt and completion of requests for action from all parties.

- Defect and Resolution Approach Communication: Contact client's employees if another Tier identifies issues as defects, change requests, or other resolution approaches using provided scripted email resolution.

- Survey Response Review: Conduct a daily review of incoming ticket survey responses and follow up with client's employees needing further assistance. Report findings to the Help Desk Lead, who will report consolidated findings to the Help Desk Manager.

- Resolution Response Review: Conduct a daily review of all resolution responses from all Tiers to ensure quality assurance. Report findings to the Help Desk Lead, who will report consolidated findings to the Help Desk Manager.

- PII Recognition and Notification: Recognize and properly address Personally Identifiable Information (PII), following set protocols, and notify the Help Desk Lead, who will notify the Help Desk Manager.

- Out-of-Office Ticket Addressing: Address all tickets, including those assigned to other Tier 1 members who are out of the office, without delay.

- Urgent Ticket Handling: Recognize and address certain tickets as urgent, including but not limited to employee out-of-cycle pay requests, employee separation requests, OIG audit requests, and financial document processing issues.

Job-Specific Minimum Requirements:

- Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

- 1+ years of work experience required.

- Proven experience in a technical support role, preferably in a Help Desk or Service Desk environment.

- Proficiency in using the ServiceNow platform for IT service management and ticketing.

- Strong knowledge of computer hardware, software applications, operating systems, and network protocols.

- Excellent troubleshooting and problem-solving skills with the ability to resolve technical issues efficiently.

- Effective communication skills with the ability to convey technical information clearly to nontechnical users.

- Customer-focused approach with a commitment to delivering high-quality IT support services.

- IT certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus.

- Working Conditions:

- This position may require occasional evening or weekend work to support system upgrades or resolve critical issues.

-Contingent upon Individual's ability to obtain security clearance and approval of badging.

#techjobs #clearance

Minimum Requirements

TCS146, T2, Band 5

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

45,000.00

Maximum Salary

$

60,000.00

▶︎ Job Details:
• Job Title: Associate Help Desk Specialist
• Client: Banking Industry
• Working Location: Houston, TX
• Working style: On-site
• Employment Type: Part-time
• Salary: $30-40/h

 
▶︎ Position Overview:  
There will be 3 shifts you will be working. (Schedule will be fixed 2weeks advance- 4weeks before holiday season)
1st shift:  6AM-3PM
2nd shift: 4PM-12AM
3rd shift: 12AM-8AM
2-3 days/week for 1st shift
*Up to 30 days/year for 2nd & 3rd shift
Occasional shift change is expected.
Requested for travelling to Washington DC, Boston, or Atlanta (1-2 times a month)

▶︎ What will you do:

include, but are not limited to support/management/installation of the following:

• Applications: Experience with common Enterprise Software (Microsoft Office Suite, VMWare, Adobe Products, Various Browsers, Antivirus, Patching Laptops, etc.)
• Hardware: Experience troubleshooting and replacing PCs, VMWare and HP thin Clients, and components
• Mobile Devices: Familiarity working with Android or iOS operating systems to assist users with Enterprise applications such as Email, remote access, etc.
• Operations Monitoring: Comfortable following documented procedures, escalating appropriately as necessary; Able to document needed changes and updates in procedures, and raise needed changes as appropriate; Able to appropriately escalate issues for resolution
• Ability to multitask several ongoing issues. This involves the ability to assess priority and make appropriate decisions quickly and effectively.
• Excellent written and verbal communication skills in English
• Visibility: Requires that onsite issues be addressed in person, in a professional, personable and efficient manner
• Scheduling Flexibility: This role needs occasional weekend work
• Prioritize service requests and assign support tickets as appropriate
• Support, coach, and train end-users as well as IT colleagues
• Other duties as assigned by management
• Linking pin to specialists at 2nd level support, operations, suppliers, etc.
• Create and update work instructions processes, guidelines & knowledge base articles
• Install and deliver IT hardware, repair equipment, and maintain inventory of spares

• Communicate with different departments and liaise between end-users and IT colleagues
• Recognize incidents patterns and drive root cause analysis and corrective action completion to help eliminate disruption of services
• Provide phone and hands-on support to Client employees
• Troubleshooting and identifying network & server related problems for hands-off 

▶︎ Required Qualifications & Skills:

• Education: Information Technology (Associate) degree or equivalent job experience
• Experience At least 3-5 years experience with PC and Application Support;
• Strong knowledge of Microsoft Windows; Use of Active Directory Users and Computers.
• Experience working in a Virtualized environment; preferably VMWare
• Strong PC hardware troubleshooting skills
• Strong problem troubleshooting skills. Able to research, diagnose, and resolve complex issues
• Strong organizational skills
• Familiarity with Android and iOS Operating systems for Mobile devices
• Detail orientation – needed to complete long or detailed tasks
• Scripting Ability Helpful
• Helpful: Cisco Telephony (Call Manager, Voicemail, etc.)
• Ability to multitask several ongoing issues. This involves the ability to assess priority and make appropriate decisions quickly and effectively.
• Excellent written and verbal communication skills
• Ability to demonstrate processes, and tasks to end-users
• Must work well in a high-pressure environment and keep cool under stress
• Willing to travel within the US (a few times a year)

• Applications: Experience with common Enterprise Software (Microsoft Office Suite, VMWare, Adobe Products, Various Browsers, Antivirus, Patching Laptops, etc.)
• Hardware: Experience troubleshooting and replacing PCs, VMWare and HP thin Clients, and components
• Mobile Devices: Familiarity working with Android or iOS operating systems to assist users with Enterprise applications such as Email, remote access, etc.
• Operations Monitoring: Comfortable following documented procedures, escalating appropriately as necessary; Able to document needed changes and updates in procedures, and raise needed changes as appropriate; Able to appropriately escalate issues for resolution
• Ability to multitask several ongoing issues. This involves the ability to assess priority and make appropriate decisions quickly and effectively.
• Excellent written and verbal communication skills in English
• Visibility: Requires that onsite issues be addressed in person, in a professional, personable and efficient manner
• Scheduling Flexibility: This role needs occasional weekend work
• Prioritize service requests and assign support tickets as appropriate
• Support, coach, and train end-users as well as IT colleagues
• Other duties as assigned by management
• Linking pin to specialists at 2nd level support, operations, suppliers, etc.
• Create and update work instructions processes, guidelines & knowledge base articles
• Install and deliver IT hardware, repair equipment, and maintain inventory of spares

• Communicate with different departments and liaise between end-users and IT colleagues
• Recognize incidents patterns and drive root cause analysis and corrective action completion to help eliminate disruption of services
• Provide phone and hands-on support to Client employees
• Troubleshooting and identifying network & server related problems for hands-off

• Education: Information Technology (Associate) degree or equivalent job experience
• Experience At least 3-5 years experience with PC and Application Support;
• Strong knowledge of Microsoft Windows; Use of Active Directory Users and Computers.
• Experience working in a Virtualized environment; preferably VMWare
• Strong PC hardware troubleshooting skills
• Strong problem troubleshooting skills. Able to research, diagnose, and resolve complex issues
• Strong organizational skills
• Familiarity with Android and iOS Operating systems for Mobile devices
• Detail orientation - needed to complete long or detailed tasks
• Scripting Ability Helpful
• Helpful: Cisco Telephony (Call Manager, Voicemail, etc.)
• Ability to multitask several ongoing issues. This involves the ability to assess priority and make appropriate decisions quickly and effectively.
• Excellent written and verbal communication skills
• Ability to demonstrate processes, and tasks to end-users
• Must work well in a high-pressure environment and keep cool under stress
• Willing to travel within the US (a few times a year)

• Monitor the status of installed units regularly, ensuring optimal performance.

• Review and address any system alerts promptly to maintain operational stability.
• Respond to customer inquiries across multiple channels, providing clear and timely assistance.
• Utilize provided resources and knowledge to troubleshoot and resolve issues efficiently.
• Diagnose complex issues through systematic fault-finding techniques.
• Collaborate closely with developers and third-level support teams to identify and implement solutions.
• Document new solutions and updates comprehensively in the knowledge base.
• Maintain proactive communication with customers, keeping them informed of progress and updates regarding their issues.

• We own every challenge: we enjoy complexity and thrive under uncertainty.
• We strive for better: we seize any opportunity for growth and challenge the status quo. We are constantly learning and improving.
• We imagine new frontiers: we think beyond 'doable' and 'reasonable.' We design a sustainable and healthy future together.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Proven experience in resolving technical issues across hardware, software, and network environments, with a strong focus on customer satisfaction.
• Strong analytical and troubleshooting skills, with a proactive problem-solving approach.
• Comfortable working independently with significant autonomy.
• Able to take full ownership of customer issues and inquiries, seeing each case through to resolution and ensuring clear, effective communication.
• Familiarity with Agile methodologies and Confluence.

• A genuine passion for technology, with an interest in AI and/or MRI technology being a plus.
• Strong understanding of IT infrastructure, hardware, software, and network systems.
• Familiarity with help desk software, remote support tools, and ticketing systems (e.g., Zendesk, Jira, or ServiceNow).
• Knowledge of troubleshooting techniques and best practices for resolving technical issues.
• Strong ability to communicate effectively across various levels, especially when explaining technical solutions to non-technical customers.
• And just as important: a personable and approachable demeanor, bringing a positive attitude to every interaction.

• International Environment: Join a team with 30+ nationalities across 5 continents, all driven by a shared purpose: shedding light on the world's toughest challenges.
• Well-being Benefits:
  
  • Medical Insurance: We cover 75% of your premium for quality healthcare, plus 50% coverage for your dependents.
  • Dental and Vision Insurance: We cover 50% of your premium, including coverage for your dependents.
  • 401(k) Plan: A retirement savings plan to help you secure your financial future.
  • Wellness Program: Enjoy access to premium fitness providers through our partnership with ADP.
• Work-Life Integration:
  
  • Flexible Hours & Occasional Remote Work: Benefit from flexible working hours, with the majority of your time spent collaborating in our office and the option for home office.
  • Generous PTO Package: 25 days of paid time off, plus (8) federal holidays.
  • Family/Parental Leave: 12 weeks of paid leave for bonding with a newborn, adoption, or caring for a family member.
  • Bereavement Leave: Compassionate leave for coping with the loss of a loved one.
  • Make a Difference: Join a dynamic, fast-growing team at the forefront breakthrough technology. In our scale-up environment, you'll have the autonomy to lead projects and make a real impact. We foster a culture of learning and growth , providing a platform for you to explore, innovate, and shape your vision for the future. At Orbem, we're committed to helping you discover your strengths, while valuing what we can learn from you as well.

Reports directly to the PTS Services Line Manager and is responsible for the successful management of automation operations and supervision of automation employees.
Essential duties include the following:

• Champions the company's H.S.E.&T program in all aspects of work performed to provide quality service in a safe and efficient manner.
• Oversees daily activities of automation technical support personnel.
• Ensures compliance with all company policies and procedures.
• Ensures employees perform jobs safely and efficiently.
• Provides guidance and direction to subordinates.
• Sets and monitors performance standards.
• Serves as primary technical resource for all automation projects.
• Provides technical analysis of NDT equipment and systems.
• Manages and/or assists on research and development projects.
• Defines work scopes, budgets, and timeline, develops and reviews technical plans, directs resources of project implementation, and works closely with operations during commissioning and start-up of new NDT equipment.
• Adheres to budgets and deadlines.
• Verifies PLC coding is consistent with PTS standards, is safe and reliable.
• Ensure technicians are properly trained.
• Ensures automation and NDT technical issues are resolved in a timely manner.
• Ensures creation and preservation of technical documents.
• Defines Automation team work instructions, specifications, best practices, and standards.
• Communicates process improvement ideas to management.
• Performs any and all job duties as assigned by supervisory personnel including general labor, as necessary.
• This position is required to perform safety sensitive functions as defined in the CES Drug and Alcohol Plan.

18 hours ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. Our customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so. Our newest CSS organization - Security, Compliance, Identity and Management (SCIM) - was created to further enable our commitment to our company’s collective Security and Cybersecurity strategy and our ability to handle these critical customer needs from start to finish In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Product/Process Improvement Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly. Identifies potential defects and escalates to more senior engineers to resolve. Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement. Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team. Readiness Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics. Response and Resolution Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research. Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues. Performs in-depth product troubleshooting and remediation when needed. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. Other Embody our Culture and Values Qualifications Required/minimum qualifications Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience. Other requirements: Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Additional Or Preferred Qualifications Microsoft Technology Certifications 3+ years of experience working with Microsoft Defender for Office or Office 365. 3+ years of experience providing technical Customer Support in an Enterprise level environment. 3+ years of experience troubleshooting. Knowledge of Messaging/Mail flow technologies. Knowledge of SPAM, Bulk Email, Phishing, and Quarantine technologies. Strong background in Windows based operating systems and applications. Technical Support Engineering IC3 - The typical base pay range for this role across the U.S. is USD $68,300 - $37,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 93,200 - 151,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: Microsoft will accept applications for the role until July 19, 2025. #CES #CSS #SCIM Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Microsoft by 2x Get notified about new Technical Support Engineer jobs in Hawaii, United States . Global System Support Engineer - Regional Site Lead Wastewater Technical Support Engineer (SR-24) Halawa, HI 104,000.00- 166,000.00 1 day ago IT Customer Service & Tech Support , Jr. Joint Base Pearl Harbor-Hickam, HI 25.00- 30.00 1 week ago Hawaii, United States 90,000.00- 145,000.00 7 months ago Hawaii, United States 4,221.00- 4,221.00 3 months ago Systems Engineer (Integration) Level II (Job ID:3893) Joint Base Pearl Harbor-Hickam, HI 87,896.00- 149,163.00 1 week ago Hawaii, United States 153,000.00- 184,000.00 1 week ago Pearl City, HI 105,100.00- 231,100.00 2 months ago Honolulu, HI 72,491.00- 99,675.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Job Description The Opportunity Are you passionate about solving real-world challenges and supporting critical infrastructure? Join Hitachi Energy as a Customer Support Engineer and become a key player in supporting our advanced Network Manager SCADA/EMS/GMS/DMS systems. Based in Houston, Texas, you’ll work with a global team that thrives on collaboration, innovation, and customer success. This is your chance to make a meaningful impact in the energy sector while growing your technical expertise in a supportive and inclusive environment. At Hitachi Energy, we believe in empowering our people. You’ll be part of a diverse, forward-thinking team that values your ideas and supports your professional journey. If you're ready to take on exciting challenges and help shape the future of energy, we want to hear from you! How You’ll Make an Impact Provide first-line technical support to customers using Network Manager Troubleshoot and resolve support tickets and service requests Deliver service packs and software corrections Identify and report product defects Collaborate with customers to understand and solve their issues Share your expertise to support team members Maintain high standards of safety, integrity, and accountability Contribute to a positive, team-oriented work culture Your Background Bachelor’s or Master’s degree in Software, Computer, or Power Engineering (or equivalent experience) Experience with SCADA/EMS systems is essential Familiarity with Hitachi Energy’s Network Manager is a strong plus Understanding of Linux/Windows servers and networking equipment is advantageous Strong problem-solving and communication skills Ability to work effectively in a global, remote-support environment #J-18808-Ljbffr