298 Operations Managers jobs in Grand Prairie

Aon is looking for a Business Operations Manager in Dallas!

Are you looking to serve as a trusted strategic advisor? Can you handle critical initiatives and optimize operational efficiency? If you said yes, then apply for the Business Operations Manager role in Dallas!

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

The Business Operations Manager will support the South Region Leader, Regional Sales Leader and Market Leaders as a trusted strategic advisor and operational leader, working closely with the team to drive business performance, align cross-functional teams, and ensure the effective management of the region. This individual will lead critical initiatives, optimize operational efficiency, and foster alignment between strategic goals and day-to-day execution across the organization.

• Collaborate with leadership team and leverage best practices to help the region and market leaders achieve goals
• Manage and optimize the operations within the region for effective and compliant delivery for our clients and shareholders. Current examples include:
• Assist in the roll-out of corporate initiatives such as Delivering Aon United (DAU) , Aon's 3x3 Plan, etc
• Drive / Monitor compliance initiatives by assisting with the follow up on the following initiatives:
• Limits of LIability (LOL)/Insights To Action (ITA)/ Errors & Omissions (E&O)
• Licensing
• Time tracking
• Working capital (collecting cash)
• Data and Analytics Charge (DAC)
• National Agreed Commissions (NAC) exceptions
• Utilization of broking levers (e.g., NAC, Structured Portfolio Solutions (SPS), London, etc.)
• Confirm jeopardy and pipeline entries are current and complete
• Ensure that AE leaders are driving portfolio reviews in each market
• Set up after loss discovery meetings to learn from past experiences and improve for the future
• Identify weaknesses in offices and work with the appropriate leader to coordinate training needed to remediate
• Integrate yourself in the markets serving as an additional resource for the South Region Leader
Skills and experience that will lead to success
• Strong expertise in account management, along with sales operations experience
• Excellent analytical and problem-solving skills, and the ability to identify process gaps and recommend effective solutions.
• Proven track record of driving process improvement initiatives and achieving measurable results.
• Organizational and communication skills.
• Strong project management and change management skills, with the ability to lead cross-functional teams.
• Excellent communication, presentation, and interpersonal skills.

Education: Bachelors degree or equivalent years of industry experience.

Pay Transparency Laws:

The salary range for this position is $80,000 to $00,000 annually. The actual salary will vary based on applicants education, experience, skills, and abilities, as well as internal equity and alignment with market data.

This position is eligible to participate in one of Aons annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aons discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

#li-hybrid 2563192

Aon is looking for a Business Operations Manager in Dallas!

Are you looking to serve as a trusted strategic advisor? Can you handle critical initiatives and optimize operational efficiency? If you said yes, then apply for the Business Operations Manager role in Dallas!

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

How this opportunity is different

The Business Operations Manager will support the South Region Leader, Regional Sales Leader and Market Leaders as a trusted strategic advisor and operational leader, working closely with the team to drive business performance, align cross-functional teams, and ensure the effective management of the region. This individual will lead critical initiatives, optimize operational efficiency, and foster alignment between strategic goals and day-to-day execution across the organization.

What the day will look like
• Collaborate with leadership team and leverage best practices to help the region and market leaders achieve goals
• Manage and optimize the operations within the region for effective and compliant delivery for our clients and shareholders. Current examples include:
• Assist in the roll-out of corporate initiatives such as Delivering Aon United (DAU) , Aon's 3x3 Plan, etc
• Drive / Monitor compliance initiatives by assisting with the follow up on the following initiatives:
• Limits of LIability (LOL)/Insights To Action (ITA)/ Errors & Omissions (E&O)
• Licensing
• Time tracking
• Working capital (collecting cash)
• Data and Analytics Charge (DAC)
• National Agreed Commissions (NAC) exceptions
• Utilization of broking levers (e.g., NAC, Structured Portfolio Solutions (SPS), London, etc.)
• Confirm jeopardy and pipeline entries are current and complete
• Ensure that AE leaders are driving portfolio reviews in each market
• Set up after loss discovery meetings to learn from past experiences and improve for the future
• Identify weaknesses in offices and work with the appropriate leader to coordinate training needed to remediate
• Integrate yourself in the markets serving as an additional resource for the South Region Leader
Skills and experience that will lead to success
• Strong expertise in account management, along with sales operations experience
• Excellent analytical and problem-solving skills, and the ability to identify process gaps and recommend effective solutions.
• Proven track record of driving process improvement initiatives and achieving measurable results.
• Organizational and communication skills.
• Strong project management and change management skills, with the ability to lead cross-functional teams.
• Excellent communication, presentation, and interpersonal skills.

Education: Bachelors degree or equivalent years of industry experience.

Pay Transparency Laws:

The salary range for this position is 80,000 to 100,000 annually. The actual salary will vary based on applicants education, experience, skills, and abilities, as well as internal equity and alignment with market data.

This position is eligible to participate in one of Aons annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aons discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

#li-hybrid

Aon is looking for a Business Operations Manager in our South Region!

Are you looking to serve as a trusted strategic advisor? Can you handle critical initiatives and optimize operational efficiency? If you said yes, then apply for the Business Operations Manager role.

This role will be hybrid based out of our Atlanta, Charlotte, Dallas, Houston, or Miami office.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

The Business Operations Manager will support the South Region Leader, Regional Sales Leader and Market Leaders as a trusted strategic advisor and operational leader, working closely with the team to drive business performance, align cross-functional teams, and ensure the effective management of the region. This individual will lead critical initiatives, optimize operational efficiency, and foster alignment between strategic goals and day-to-day execution across the organization.

• Collaborate with leadership team and leverage best practices to help the region and market leaders achieve goals
• Manage and optimize the operations within the region for effective and compliant delivery for our clients and shareholders. Current examples include:
• Assist in the roll-out of corporate initiatives such as Delivering Aon United (DAU), Aon's 3x3 Plan, etc
  
• Drive / Monitor compliance initiatives by assisting with the follow up on the following initiatives:
• Limits of LIability (LOL)/Insights To Action (ITA)/ Errors & Omissions (E&O)
• Licensing
• Time tracking
• Working capital (collecting cash)
• Data and Analytics Charge (DAC)
• National Agreed Commissions (NAC) exceptions
• Utilization of broking levers (e.g., NAC, Structured Portfolio Solutions (SPS), London, etc.)

• Confirm jeopardy and pipeline entries are current and complete
• Ensure that AE leaders are driving portfolio reviews in each market
• Set up after loss discovery meetings to learn from past experiences and improve for the future
• Identify weaknesses in offices and work with the appropriate leader to coordinate training needed to remediate
• Integrate yourself in the markets serving as an additional resource for the South Region Leader

• Strong expertise in account management, along with sales operations experience
• Excellent analytical and problem-solving skills, and the ability to identify process gaps and recommend effective solutions.
• Proven track record of driving process improvement initiatives and achieving measurable results.
• Organizational and communication skills.
• Strong project management and change management skills, with the ability to lead cross-functional teams.
• Excellent communication, presentation, and interpersonal skills.

Education: Bachelor's degree or equivalent years of industry experience.

The salary range for this position is $80,000 to $100,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data.

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

• Analyze existing business processes and workflows across departments, identifying bottlenecks, inefficiencies, and areas for improvement.
• Design, develop, and implement optimized operational strategies, procedures, and systems to enhance productivity and scalability.
• Lead cross-functional projects aimed at improving operational effectiveness, reducing costs, and enhancing customer experience.
• Develop and monitor key performance indicators (KPIs) and operational metrics, providing regular reports and insights to senior management.
• Identify and implement technology solutions and automation opportunities to streamline operations.
• Manage vendor relationships and service level agreements (SLAs) for operational tools and services.
• Ensure operational compliance with internal policies, industry regulations, and legal requirements.
• Foster a culture of continuous improvement, innovation, and operational excellence within the organization.
• Support strategic planning initiatives by providing data-driven insights and operational feasibility assessments.
• Train and empower teams on new processes and tools, ensuring smooth adoption and adherence.
• Develop and manage operational budgets, ensuring efficient resource allocation.

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related quantitative field. MBA or relevant certifications (e.g., PMP, Lean Six Sigma) preferred.
• Minimum of 6-8 years of progressive experience in business operations, consulting, or a similar strategic operational role, preferably within a fast-paced tech or fintech environment.
• Proven track record of designing and implementing successful operational improvements and scalable processes.
• Strong analytical and problem-solving skills, with expertise in data analysis and business intelligence tools.
• Excellent leadership, project management, and cross-functional collaboration skills.
• Exceptional verbal and written communication skills, with the ability to influence stakeholders at all levels.
• Proficiency with CRM (e.g., Salesforce), ERP, and project management software.
• Ability to thrive in a dynamic, rapidly evolving startup environment.
• Strategic thinker with a hands-on approach to execution.

You'll be the key point of contact for customer communication, scheduling, validation, financial tracking, and subcontractor coordination. With safety at the core of our work, you'll also help ensure compliance and performance excellence in a unionized workforce environment.

HPC-Industrial a Clean Harbors company, is the premier industrial cleaning and environmental services company in North America supporting the upstream, downstream, and utility sectors. HPC-Industrial offers an exceptional three-pronged safety system, innovative career development platform, committed customer service, deep industry expertise, and advanced technology and automation. We are committed to safety, people, growth, service, and performance. We provide the safest, most efficient operational experience for our customers and the most comprehensive training and career development for our employees.

Why work for HPC-Industrial?

• Health and Safety is our #1 priority, and we live it 3-6-5!
• Competitive wages
• Comprehensive health benefits coverage after 30 days of full-time employment
• Group 401K with company matching component
• Generous paid time off, company paid training and tuition reimbursement
• Positive and safe work environments
• Opportunities for growth and development for all the stages of your career

Manage a portfolio of 5-6 small business clients in a hybrid model. You'll act as a financial firefighter and strategic coach, driving urgent change, real results, and lasting impact where it matters most.Cogent Analytics is seeking leaders ready to rescue and grow clients financially and organizationally. This is a hands-on, client-facing role for high-performance individuals who want to lead from the front, drive client performance, and improve client liquidity for small business owners across the US.You'll start by mastering Cogent methodology and client approach, then quickly move to support our clients in driving financial improvement by executing proper operational and sales methods. As an Innovative Project Director, you'll act as a trusted advisor by rolling up your sleeves to drive change with our clients, by working in collaboration with your internal team (PATs, Accounting, Marketing, Recruiting, and BD PD). You will drive urgency with our clients to help drive behavior and organizational change, and will improve clients' business through monitoring KPIs and finances. Travel ExpectationsThis is a hybrid consulting model that requires approximately 3 days of domestic travel per week. You will work remotely with clients on non-travel days.QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Key Responsibilities:Deliver quantifiable and sustainable value for clients, impacting income statements, balance sheets, cash flow, and overall quality of life.Lead the development, implementation, training, and evaluation of business solutions that address specific client challenges.Identify, oversee, and clearly communicate the scope of work, timelines, and deliverables in coordination with the assigned Assistant Director or Senior Project Director.Manage the full client relationship, from opportunity origination through project completion and review.Ensure administrative duties, including invoicing and reporting, are completed accurately and on time.Essential Qualifications:Minimum 10 years of consulting or equivalent experience (such as business ownership, executive leadership, or multi-unit management), with a proven track record of delivering measurable results and driving operational and financial improvement.Demonstrated experience managing projects and client relationships with strategic, financial, and operational accountability.Strong financial literacy, including the ability to analyze and improve performance across P&L, balance sheet, and cash flow.Ability to travel Sunday through Friday to client sites across the U.S.Authorized to work in the United States.Advanced computer proficiency, including Microsoft Office, financial software, dashboards, CRMs, and project management tools.Valid driver's license and current auto insurance.Preferred: Experience managing budgets of $10M+ and/or previous business ownership.Skills & Competencies Required:Project Management and Client Engagement: The ability to utilize internal Project Management tools while integrating proper strategy with client managementProblem Solving - Quickly identifies root causes; offers practical and effective solutions; uses reason even when dealing with emotional topicsChange Management - Communicates changes effectively and builds broad consensus; monitors transition and evaluates resultsTeam Leadership - Proven experience leading teams and multi-departmental management; exhibits confidence in self and others; inspires trust and motivates others to perform well; embraces feedbackCoaching & Development: Skilled at identifying skill gaps, running role plays, coaching role plays, and driving urgency; displays willingness to make decisions; supports and explains reasoning for decisions. Metrics Accountability: Obsessed with dashboards, reports, and KPIs, leveraging them to manage up, down, and across. Financial Acumen: Ability to evaluate the health of the business through the balance sheet and company performance through P&L.Improve Client Liquidity: Develop a proper Debt Reduction Strategy and improve the overall profitability of the business.People-Oriented - Possess a high EQ and readily able to connect and build relationships with clients, their staff, and Cogent team members.Peer Collaboration: Works well with other Project Directors, Performance Analysts, Project Administrator, ProServ (Abacus, Marketing, Business Development, Recruiting).Conflict Management - Empathetic and able to see all perspectives; graciously communicates differing points of view to build understanding; finds agreeable, forward-looking, and policy-aligned solutions to resolve conflicts others would see as irreconcilable.Cultural Expectations: Given the unique nature of the company and our strong focus on integrity and values, these cultural components of how we operate will be expected:Cogent Analytics strives always to put our clients first, choosing to do what is in their best interest even if that choice may not be the easy or popular path.Cogent Analytics maintains the highest professional standards and pledges to operate with integrity and honesty in all that we endeavor to do.We believe in a collaborative environment between the administrative staff, Leadership (AD and MD), and Project Directors.We understand and embrace the "Obligation to Challenge", realizing that the status quo can be improved upon based on our unique and diverse capabilities and insights.We embrace diversity, realizing the benefit of working together and sharing individual exceptional insights with the group. Through these insights discovered in the pursuit of solving problems, we will improve results both for our clients and ourselves$30,000 - 165,000 a yearAll new Project Directors begin on a 1099 contractor basis for a minimum of 90 days. This serves as a mutual evaluation period. Upon successful completion, you will have the opportunity for review to transition into a full-time W-2 employee role with comprehensive benefits. Compensation is based on billable client work, with significant earning potential tied directly to performance and project engagement.Why Join Cogent Analytics?Cogent Analytics is a mission-driven consulting firm dedicated to supporting the growth of privately held businesses. Our consultants are strategic leaders who work side-by-side with owners to deliver real transformation. If you're passionate about making a difference and thrive in high-accountability environments, we want to hear from you.#zr

Manage a portfolio of 5–6 small business clients in a hybrid model. You’ll act as a financial firefighter and strategic coach, driving urgent change, real results, and lasting impact where it matters most. Cogent Analytics is seeking leaders ready to rescue and grow clients financially and organizationally. This is a hands-on, client-facing role for high-performance individuals who want to lead from the front, drive client performance, and improve client liquidity for small business owners across the US. You’ll start by mastering Cogent methodology and client approach, then quickly move to support our clients in driving financial improvement by executing proper operational and sales methods. As an Innovative Project Director, you'll act as a trusted advisor by rolling up your sleeves to drive change with our clients, by working in collaboration with your internal team (PATs, Accounting, Marketing, Recruiting, and BD PD). You will drive urgency with our clients to help drive behavior and organizational change, and will improve clients' business through monitoring KPIs and finances. Travel Expectations This is a hybrid consulting model that requires approximately 3 days of domestic travel per week. You will work remotely with clients on non-travel days. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Key Responsibilities: Deliver quantifiable and sustainable value for clients, impacting income statements, balance sheets, cash flow, and overall quality of life Lead the development, implementation, training, and evaluation of business solutions that address specific client challenges Identify, oversee, and clearly communicate the scope of work, timelines, and deliverables in coordination with the assigned Assistant Director or Senior Project Director Manage the full client relationship, from opportunity origination through project completion and review Ensure administrative duties, including invoicing and reporting, are completed accurately and on time Essential Qualifications: Minimum 10 years of consulting or equivalent experience (such as business ownership, executive leadership, or multi-unit management), with a proven track record of delivering measurable results and driving operational and financial improvement Demonstrated experience managing projects and client relationships with strategic, financial, and operational accountability Strong financial literacy, including the ability to analyze and improve performance across P&L, balance sheet, and cash flow Ability to travel Sunday through Friday to client sites across the U.S Authorized to work in the United States Advanced computer proficiency, including Microsoft Office, financial software, dashboards, CRMs, and project management tools Valid driver’s license and current auto insurance Preferred: Experience managing budgets of $10M+ and/or previous business ownership Skills & Competencies Required: Project Management and Client Engagement: The ability to utilize internal Project Management tools while integrating proper strategy with client management Problem Solving – Quickly identifies root causes; offers practical and effective solutions; uses reason even when dealing with emotional topics Change Management – Communicates changes effectively and builds broad consensus; monitors transition and evaluates results Team Leadership – Proven experience leading teams and multi-departmental management; exhibits confidence in self and others; inspires trust and motivates others to perform well; embraces feedback Coaching & Development: Skilled at identifying skill gaps, running role plays, coaching role plays, and driving urgency; displays willingness to make decisions; supports and explains reasoning for decisions. Metrics Accountability: Obsessed with dashboards, reports, and KPIs, leveraging them to manage up, down, and across. Financial Acumen: Ability to evaluate the health of the business through the balance sheet and company performance through P&L Improve Client Liquidity: Develop a proper Debt Reduction Strategy and improve the overall profitability of the business People-Oriented – Possess a high EQ and readily able to connect and build relationships with clients, their staff, and Cogent team members Peer Collaboration: Works well with other Project Directors, Performance Analysts, Project Administrator, ProServ (Abacus, Marketing, Business Development, Recruiting) Conflict Management – Empathetic and able to see all perspectives; graciously communicates differing points of view to build understanding; finds agreeable, forward-looking, and policy-aligned solutions to resolve conflicts others would see as irreconcilable Cultural Expectations: Given the unique nature of the company and our strong focus on integrity and values, these cultural components of how we operate will be expected: Cogent Analytics strives always to put our clients first, choosing to do what is in their best interest even if that choice may not be the easy or popular path Cogent Analytics maintains the highest professional standards and pledges to operate with integrity and honesty in all that we endeavor to do We believe in a collaborative environment between the administrative staff, Leadership (AD and MD), and Project Directors We understand and embrace the “Obligation to Challenge”, realizing that the status quo can be improved upon based on our unique and diverse capabilities and insights We embrace diversity, realizing the benefit of working together and sharing individual exceptional insights with the group. Through these insights discovered in the pursuit of solving problems, we will improve results both for our clients and ourselves Why Join Cogent Analytics? Cogent Analytics is a mission-driven consulting firm dedicated to supporting the growth of privately held businesses. Our consultants are strategic leaders who work side-by-side with owners to deliver real transformation. If you're passionate about making a difference and thrive in high-accountability environments, we want to hear from you. #zr All new Project Directors begin on a 1099 contractor basis for a minimum of 90 days . This serves as a mutual evaluation period. Upon successful completion, you will have the opportunity for review to transition into a full-time W-2 employee role with comprehensive benefits. Compensation is based on billable client work, with significant earning potential tied directly to performance and project engagement. #J-18808-Ljbffr

• Deliver quantifiable and sustainable value for clients, impacting income statements, balance sheets, cash flow, and overall quality of life.
• Lead the development, implementation, training, and evaluation of business solutions that address specific client challenges.
• Identify, oversee, and clearly communicate the scope of work , timelines, and deliverables in coordination with the assigned Assistant Director or Senior Project Director.
• Manage the full client relationship , from opportunity origination through project completion and review.
• Ensure administrative duties, including invoicing and reporting, are completed accurately and on time.

• Minimum 10 years of consulting or equivalent experience (such as business ownership, executive leadership, or multi-unit management), with a proven track record of delivering measurable results and driving operational and financial improvement.
• Demonstrated experience managing projects and client relationships with strategic, financial, and operational accountability .
• Strong financial literacy, including the ability to analyze and improve performance across P&L, balance sheet, and cash flow.
• Ability to travel Sunday through Friday to client sites across the U.S.
• Authorized to work in the United States.
• Advanced computer proficiency, including Microsoft Office, financial software, dashboards, CRMs, and project management tools.
• Valid driver's license and current auto insurance.
• Preferred : Experience managing budgets of $10M+ and/or previous business ownership.

• Project Management and Client Engagement: The ability to utilize internal Project Management tools while integrating proper strategy with client management
• Problem Solving - Quickly identifies root causes; offers practical and effective solutions; uses reason even when dealing with emotional topics
• Change Management - Communicates changes effectively and builds broad consensus; monitors transition and evaluates results
• Team Leadership - Proven experience leading teams and multi-departmental management; exhibits confidence in self and others; inspires trust and motivates others to perform well; embraces feedback
• Coaching & Development: Skilled at identifying skill gaps, running role plays, coaching role plays, and driving urgency; displays willingness to make decisions; supports and explains reasoning for decisions.
• Metrics Accountability: Obsessed with dashboards, reports, and KPIs, leveraging them to manage up, down, and across.
• Financial Acumen: Ability to evaluate the health of the business through the balance sheet and company performance through P&L.
• Improve Client Liquidity: Develop a proper Debt Reduction Strategy and improve the overall profitability of the business.
• People-Oriented - Possess a high EQ and readily able to connect and build relationships with clients, their staff, and Cogent team members.
• Peer Collaboration: Works well with other Project Directors, Performance Analysts, Project Administrator, ProServ (Abacus, Marketing, Business Development, Recruiting).
• Conflict Management - Empathetic and able to see all perspectives; graciously communicates differing points of view to build understanding; finds agreeable, forward-looking, and policy-aligned solutions to resolve conflicts others would see as irreconcilable.

• Cogent Analytics strives always to put our clients first, choosing to do what is in their best interest even if that choice may not be the easy or popular path.
• Cogent Analytics maintains the highest professional standards and pledges to operate with integrity and honesty in all that we endeavor to do.
• We believe in a collaborative environment between the administrative staff, Leadership (AD and MD), and Project Directors.
• We understand and embrace the "Obligation to Challenge", realizing that the status quo can be improved upon based on our unique and diverse capabilities and insights.
• We embrace diversity, realizing the benefit of working together and sharing individual exceptional insights with the group. Through these insights discovered in the pursuit of solving problems, we will improve results both for our clients and ourselves.

$55,000 $0,000 depending on experience, systems knowledge, and ownership

City Dallas

State/Province Texas

75206

Business Operations Specialist

Location: Dallas, TX (In-person) Compensation: 55,000 70,000 depending on experience, systems knowledge, and ownership

Company Purpose: Enhancing lives by providing superior experiences. We believe in providing exceptional service to our clients, caregivers, and team every time.

Who Were Looking For

We are seeking a detail-oriented, systems-driven Business Operations Specialist to own and improve our internal operations. This role is ideal for someone who thrives in a fast-paced, mission-driven environment, values structure, and wants to grow professionally in operations.

Youll work directly with the owner and leadership team to ensure accuracy, efficiency, and execution across our tools, systems, and back-office processes.

Key Responsibilities

Payroll, Invoicing & Compliance

Prepare weekly payroll: PTO, mileage, schedule verification

Export and audit data from our systems

Assist with bi-weekly invoicing and VA billing cycles

Monitor and track license, insurance, and certification compliance

Systems & Reporting

Manage CRM updates, referral pipeline, and user roles

Maintain and troubleshoot business systems (phone, CRM, email, job boards)

Run weekly metrics, dashboard and scorecards for each department

Keep the Accountability Chart and org structure up to date

Execution & Administrative Support

Create and manage checklists, SOPs, and onboarding documents

Assist with onboarding/offboarding team members (tech setup, training packets)

Manage miscellaneous projects (referral source analysis, caregiver survey reports, ID card ordering, etc.)

Help draft or send client/caregiver communication when needed

Core Values (and What They Mean to Us)

Compassionate You are self-less and are able to help and serve others.

Communicate You share and receive critical information clearly, concisely and professionally ensuring the right actions are understood.

Collaborate You proactively problem solve with others to deliver superior experiences.

Consistent You always follow and execute the process.

Gratitude You are grateful to be here and have the mindset of "get to" versus "have to".

Ideal Candidate Profile

25 years experience in operations, admin, or business support

Strong working knowledge of tools like Microsoft Office (especially Excel), CRMs, and communication platforms

Excellent attention to detail and follow-through

Self-starter with a drive to improve processes and reduce inefficiencies

Strong organizational, documentation, and execution skills

Comfortable navigating multiple systems and adapting as needed

Wants to grow with the company over time

What This Role Is Not

You wont manage people initially but your impact will be felt company-wide

You wont just follow a checklist youll be asked to create and refine them