2 Pharmacy Operations jobs in Marmet
Director, Specialty Pharmacy Operations
25325 Charleston, West Virginia
Otsuka America Pharmaceutical Inc.
Posted 8 days ago
Job Viewed
Job Description
This position will be responsible for the Specialty Pharmacy operations for OAPI
The position will report to the Executive Director, Channel Strategy and Patient Affordability
We are seeking a highly skilled and motivated Director of Specialty Pharmacy Operations to lead and oversee the operations for the launch of a new specialty pharmacy product. This role will be pivotal in building, optimizing, and managing all aspects of specialty pharmacy operations, while ensuring alignment with the product's brand strategy. The Director will collaborate closely with cross-functional teams, including Brand Marketing, Sales, Patient Access, Medical Affairs, and Regulatory, to integrate pharmacy operations seamlessly into the broader product launch strategy.
**Key Responsibilities:**
**Strategic Planning & Leadership:**
+ Manage the development and execution of operational strategies for the launch of a new specialty pharmacy product, ensuring alignment with overall business objectives and product goals.
+ Develop a comprehensive pharmacy operations strategy, including processes for dispensing, patient support programs, reimbursement, and logistics, to ensure a successful product launch.
+ Act as the primary point of contact for all specialty pharmacy operations during the launch phase, providing guidance to internal and external stakeholders.
**Collaboration with Brand Marketing & Cross-Functional Teams:**
+ Partner closely with Brand Marketing to align marketing initiatives with specialty pharmacy operations, ensuring that the pharmacy component supports and enhances the overall product positioning and launch plans.
+ Collaborate with marketing and patient access teams to drive customer-centric programs and initiatives, such as educational materials, patient support, and engagement strategies.
+ Work with sales, medical affairs, and market access teams to ensure smooth integration of pharmacy operations into product launch activities.
**Operational Management & Oversight:**
+ Oversee the day-to-day operations of the specialty pharmacy network, ensuring compliance with regulations, industry standards, and best practices.
+ Implement effective workflows for order processing, patient enrollment, and drug distribution to ensure high-quality, efficient service delivery.
+ Identify and mitigate operational risks that may impact launch timelines or product performance.
**Performance Metrics & Reporting:**
+ Develop key performance indicators (KPIs) to assess the effectiveness and efficiency of specialty pharmacy operations, tracking launch success, patient outcomes, and service delivery metrics.
+ Prepare regular performance reports and provide insights to senior leadership on progress toward operational and business goals.
**Team Development & Management:**
+ Lead, mentor, and develop a team, ensuring they are equipped to support the product launch and long-term business objectives.
+ Foster a culture of continuous improvement, customer-centricity, and operational excellence within the team.
**Qualifications/ Required**
Knowledge/ Experience, Skills and Educational Qualifications:
**Required/Preferred:**
+ Pharmacy Degree preferred
**Qualifications:**
**Education:**
+ Bachelor's or Doctor of Pharmacy (PharmD) degree required. MBA or related advanced degree preferred.
**Experience:**
+ 5-7 years of experience in specialty pharmacy operations, preferably having launched a product and managing direct reports.
+ Proven experience in managing cross-functional teams, including brand marketing, product management, and patient services.
+ Deep knowledge of specialty pharmacy processes, reimbursement structures, and compliance requirements.
**Skills & Competencies:**
+ Strong strategic thinking and problem-solving skills.
+ Excellent interpersonal and communication skills, with the ability to collaborate with diverse teams and stakeholders.
+ Demonstrated ability to manage complex projects, prioritize tasks, and meet deadlines.
+ Knowledge of the pharmaceutical industry, healthcare regulations, and patient-centric programs.
+ Proven track record of driving operational improvements and delivering results.
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $183,335.00 - Maximum $274,160.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws.
**Company benefits** : Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request ( ) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: . If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
The position will report to the Executive Director, Channel Strategy and Patient Affordability
We are seeking a highly skilled and motivated Director of Specialty Pharmacy Operations to lead and oversee the operations for the launch of a new specialty pharmacy product. This role will be pivotal in building, optimizing, and managing all aspects of specialty pharmacy operations, while ensuring alignment with the product's brand strategy. The Director will collaborate closely with cross-functional teams, including Brand Marketing, Sales, Patient Access, Medical Affairs, and Regulatory, to integrate pharmacy operations seamlessly into the broader product launch strategy.
**Key Responsibilities:**
**Strategic Planning & Leadership:**
+ Manage the development and execution of operational strategies for the launch of a new specialty pharmacy product, ensuring alignment with overall business objectives and product goals.
+ Develop a comprehensive pharmacy operations strategy, including processes for dispensing, patient support programs, reimbursement, and logistics, to ensure a successful product launch.
+ Act as the primary point of contact for all specialty pharmacy operations during the launch phase, providing guidance to internal and external stakeholders.
**Collaboration with Brand Marketing & Cross-Functional Teams:**
+ Partner closely with Brand Marketing to align marketing initiatives with specialty pharmacy operations, ensuring that the pharmacy component supports and enhances the overall product positioning and launch plans.
+ Collaborate with marketing and patient access teams to drive customer-centric programs and initiatives, such as educational materials, patient support, and engagement strategies.
+ Work with sales, medical affairs, and market access teams to ensure smooth integration of pharmacy operations into product launch activities.
**Operational Management & Oversight:**
+ Oversee the day-to-day operations of the specialty pharmacy network, ensuring compliance with regulations, industry standards, and best practices.
+ Implement effective workflows for order processing, patient enrollment, and drug distribution to ensure high-quality, efficient service delivery.
+ Identify and mitigate operational risks that may impact launch timelines or product performance.
**Performance Metrics & Reporting:**
+ Develop key performance indicators (KPIs) to assess the effectiveness and efficiency of specialty pharmacy operations, tracking launch success, patient outcomes, and service delivery metrics.
+ Prepare regular performance reports and provide insights to senior leadership on progress toward operational and business goals.
**Team Development & Management:**
+ Lead, mentor, and develop a team, ensuring they are equipped to support the product launch and long-term business objectives.
+ Foster a culture of continuous improvement, customer-centricity, and operational excellence within the team.
**Qualifications/ Required**
Knowledge/ Experience, Skills and Educational Qualifications:
**Required/Preferred:**
+ Pharmacy Degree preferred
**Qualifications:**
**Education:**
+ Bachelor's or Doctor of Pharmacy (PharmD) degree required. MBA or related advanced degree preferred.
**Experience:**
+ 5-7 years of experience in specialty pharmacy operations, preferably having launched a product and managing direct reports.
+ Proven experience in managing cross-functional teams, including brand marketing, product management, and patient services.
+ Deep knowledge of specialty pharmacy processes, reimbursement structures, and compliance requirements.
**Skills & Competencies:**
+ Strong strategic thinking and problem-solving skills.
+ Excellent interpersonal and communication skills, with the ability to collaborate with diverse teams and stakeholders.
+ Demonstrated ability to manage complex projects, prioritize tasks, and meet deadlines.
+ Knowledge of the pharmaceutical industry, healthcare regulations, and patient-centric programs.
+ Proven track record of driving operational improvements and delivering results.
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $183,335.00 - Maximum $274,160.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws.
**Company benefits** : Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request ( ) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: . If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
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0
Senior Manager, Specialty Pharmacy Operations
25325 Charleston, West Virginia
Otsuka America Pharmaceutical Inc.
Posted 9 days ago
Job Viewed
Job Description
This position will be responsible for the Specialty Pharmacy operations for OAPI
The position will report to Director, Specialty Pharmacy Operations
We are seeking a detail-oriented and proactive Senior Manager of Pharmacy Operations to support the operational execution of our new specialty pharmacy product launch. This role will be primarily focused on managing the day-to-day activities with specialty pharmacy partners, ensuring smooth operations, and addressing any operational issues that arise. The Senior Manager will also collaborate closely with Account Managers, Field Reimbursement Managers, and other internal stakeholders to resolve complex issues, improve processes, and ensure a seamless patient and provider experience.
**Key Responsibilities:**
**Specialty Pharmacy Partner Management:**
+ Oversee and manage day-to-day activities with specialty pharmacy partners, ensuring timely and accurate order fulfillment, inventory management, and patient support services.
+ Serve as the primary point of contact for operational issues, including addressing questions, investigating discrepancies, and driving resolution with pharmacy partners.
+ Monitor and maintain operational performance standards with pharmacy partners, ensuring alignment with agreed-upon service levels, KPIs, and regulatory requirements.
+ Investigate and resolve any challenges related to prescription processing, distribution, patient access, or reimbursement.
+ Create and manage various trade/SP amendments and communications
+ Leverage trade customer contracts, by analyzing and monitoring data to maintain optimal inventory levels.
+ Responsible for creating and updating business rules with each specialty pharmacy
+ Contribute to development of product and channel specific contract strategies
**Collaboration with Internal Stakeholders:**
+ Lead and manage all touchpoints with internal and external parties
+ Work cross-functionally with Market Access on product access issues and Medical team on resource development and pull-through.
+ Develop relationships and work closely with the Patient Experience Liaisons and/or Field Reimbursement Managers to help resolve Patient/Provider access issues.
+ Provide regular updates regarding pharmacy partner performance, patient access issues, and any operational challenges.
+ Collaborate with the team to continuously improve patient services and operational processes, including reviewing and optimizing workflows to enhance the overall customer experience.
**Issue Investigation & Resolution:**
+ Take ownership of investigating operational issues and work with internal and external teams to identify root causes and implement corrective actions.
+ Address challenges related to patient enrollment, medication distribution, insurance verification, or other issues impacting pharmacy operations.
+ Escalate critical issues as needed and ensure effective communication with all relevant parties to resolve problems quickly and efficiently.
**Reporting & Data Analysis:**
+ Collect and analyze operational data related to specialty pharmacy performance, patient access, and service delivery.
+ Identify appropriate metrics and tracking to ensure the right execution and success; analyze procedure volume, trends and growth for the specialty channel.
+ Create, conduct and lead business reviews with each of the SPs.
+ Provide regular reports on operational performance, issue resolution, and process improvements to the Director of Pharmacy Operations.
+ Analyze pharmacy reporting in creating patient, provider, physician, pharmacy and payer data to help improve processes
+ Monitor specialty pharmacy data (ie; Time to First Fill, Conversion Rate, Gap days and Adherence)
**Continuous Improvement:**
+ Participate in regular process improvement initiatives aimed at optimizing pharmacy operations and enhancing the patient experience.
+ Provide input into the development and refinement of training materials, operational procedures, and best practices for working with specialty pharmacy partners.
**Qualifications/ Required**
Knowledge/ Experience, Skills and Educational Qualifications:
**Required/Preferred:**
Pharmacy Degree preferred
**Qualifications:**
+ Bachelors degree from an accredited four-year college or university.
+ At least 3 - 5 years direct experience with pharmaceutical industry with an emphasis on specialty pharmacy experience and patient services.
+ Experience evaluating data sources for insights, specifically specialty pharmacy and patient services data.
+ Strong communication skills, including the ability to communicate the data management subject matter to a non-technical/unfamiliar internal customer.
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $131,153.00 - Maximum $187,550.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws.
**Company benefits** : Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request ( ) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: . If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
The position will report to Director, Specialty Pharmacy Operations
We are seeking a detail-oriented and proactive Senior Manager of Pharmacy Operations to support the operational execution of our new specialty pharmacy product launch. This role will be primarily focused on managing the day-to-day activities with specialty pharmacy partners, ensuring smooth operations, and addressing any operational issues that arise. The Senior Manager will also collaborate closely with Account Managers, Field Reimbursement Managers, and other internal stakeholders to resolve complex issues, improve processes, and ensure a seamless patient and provider experience.
**Key Responsibilities:**
**Specialty Pharmacy Partner Management:**
+ Oversee and manage day-to-day activities with specialty pharmacy partners, ensuring timely and accurate order fulfillment, inventory management, and patient support services.
+ Serve as the primary point of contact for operational issues, including addressing questions, investigating discrepancies, and driving resolution with pharmacy partners.
+ Monitor and maintain operational performance standards with pharmacy partners, ensuring alignment with agreed-upon service levels, KPIs, and regulatory requirements.
+ Investigate and resolve any challenges related to prescription processing, distribution, patient access, or reimbursement.
+ Create and manage various trade/SP amendments and communications
+ Leverage trade customer contracts, by analyzing and monitoring data to maintain optimal inventory levels.
+ Responsible for creating and updating business rules with each specialty pharmacy
+ Contribute to development of product and channel specific contract strategies
**Collaboration with Internal Stakeholders:**
+ Lead and manage all touchpoints with internal and external parties
+ Work cross-functionally with Market Access on product access issues and Medical team on resource development and pull-through.
+ Develop relationships and work closely with the Patient Experience Liaisons and/or Field Reimbursement Managers to help resolve Patient/Provider access issues.
+ Provide regular updates regarding pharmacy partner performance, patient access issues, and any operational challenges.
+ Collaborate with the team to continuously improve patient services and operational processes, including reviewing and optimizing workflows to enhance the overall customer experience.
**Issue Investigation & Resolution:**
+ Take ownership of investigating operational issues and work with internal and external teams to identify root causes and implement corrective actions.
+ Address challenges related to patient enrollment, medication distribution, insurance verification, or other issues impacting pharmacy operations.
+ Escalate critical issues as needed and ensure effective communication with all relevant parties to resolve problems quickly and efficiently.
**Reporting & Data Analysis:**
+ Collect and analyze operational data related to specialty pharmacy performance, patient access, and service delivery.
+ Identify appropriate metrics and tracking to ensure the right execution and success; analyze procedure volume, trends and growth for the specialty channel.
+ Create, conduct and lead business reviews with each of the SPs.
+ Provide regular reports on operational performance, issue resolution, and process improvements to the Director of Pharmacy Operations.
+ Analyze pharmacy reporting in creating patient, provider, physician, pharmacy and payer data to help improve processes
+ Monitor specialty pharmacy data (ie; Time to First Fill, Conversion Rate, Gap days and Adherence)
**Continuous Improvement:**
+ Participate in regular process improvement initiatives aimed at optimizing pharmacy operations and enhancing the patient experience.
+ Provide input into the development and refinement of training materials, operational procedures, and best practices for working with specialty pharmacy partners.
**Qualifications/ Required**
Knowledge/ Experience, Skills and Educational Qualifications:
**Required/Preferred:**
Pharmacy Degree preferred
**Qualifications:**
+ Bachelors degree from an accredited four-year college or university.
+ At least 3 - 5 years direct experience with pharmaceutical industry with an emphasis on specialty pharmacy experience and patient services.
+ Experience evaluating data sources for insights, specifically specialty pharmacy and patient services data.
+ Strong communication skills, including the ability to communicate the data management subject matter to a non-technical/unfamiliar internal customer.
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $131,153.00 - Maximum $187,550.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws.
**Company benefits** : Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request ( ) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: . If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
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