Sales & Service Agent - Universal Service Center
Posted 1 day ago
Job Viewed
Job Description
Join our dynamic Member Services Team! As a Sales & Service Agent, you are responsible for delivering quality service on a range of operations and products. You are the face of Metro, representing the Credit Union in a positive manner while processing transactions accurately and efficiently. You will be trained and have references/resources to meet service levels and operational metrics to comply with established policies and procedures. You will identify cross-selling opportunities, recommending appropriate products and services to enhance the overall experience of our members.
Essential Job Functions :
- Respond to member inquiries through various channels (telephone, chat, e-banking)
- Account transactions: transfers; open and close accounts; account changes; correct errors.
- Respond to ATM and Debit card inquiries and servicing requests (limits, hot carding, etc.).
- Assist members with Home-Banking inquiries and servicing issues.
- Resolve service problems and complaints by determining root cause, selecting and explaining best solution, and following up to ensure resolution
- Balances transactions processed throughout the day on a daily basis and ensure within balancing guidelines.
- Maintain member confidence and protect bank operations by properly authenticating members and keeping member information confidential.
- Answer loan related questions, including escrow balance inquiries, titles, loan statuses, payoff quotes, and payment history.
- Contribute to sales and referral programs including department sales goals. Identify cross-sale opportunities where appropriate when answering inquiries; recommend products and services to enhance overall relationship between members and Metro; and inform members of new services and product promotions. Make effective referrals to retail partners (i.e., mortgage lending, commercial lending, Metro Insurance Advisors, investment program).
- Train on additional secondary skills and assist in other departments as required by the Universal Service program. For example, process loans, conduct collections outreach, and more. Participate in and strive to achieve assigned program goals. Maintain a thorough knowledge of all credit union products by attending all training and informational meetings and incorporate the knowledge and skills into daily responsibilities.
- Education and Experience
- High school diploma or equivalent required.
- Customer/member service experience with a sales focus strongly preferred.
- Skills/Knowledge/Certifications
- Strong communication skills - verbal and written. Ability to effectively present information over the telephone and email to members and other employees
- Superb attention to detail; ability to work with percentages and decimals with accuracy
- Working knowledge of loan documentation and consumer loan regulations preferred
- Experience and ability with computers, software - we will train on our specific software
- Work Schedule: The Service Center supports our retail branch hours and as such is open Monday-Wednesday, 8am - 5pm; Thursday and Friday, 8am - 6pm; and Saturdays 8am - 1pm. Scheduling for proper staff coverage does require all Sales & Service Agents to work some of those expanded hours on a regular basis (until 6pm Thursdays and Fridays and occasional Saturday shifts).
- On-site/Hybrid: Due to the extensive training requirements of the role, all new Member Service Center employees are required to onboard for a minimum of 180 days on-site in Chelsea. The SSA role is eligible for hybrid arrangement after the initial onboarding period.
- Comprehensive Benefits
- Health, Dental, and Vision coverage for employees working minimum of 20 hours/week; Metro provides assistance toward premiums and copays and provides 100% coverage on prescription copays.
- All staff eligible for annual bonus and annual (vesting) retention bonus
- 3 weeks paid vacation per year; 11 paid holidays
- 401(k) with matching plan and Safe Harbor Plan - Metro contributes 3% regardless of your contribution
- Wellness Incentives; Employee Assistance Program; Flexible Spending Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D); access to no-interest loans; $150/Quarter reimbursements for wellness and lifestyle expenses
- Discounts on Pet Insurance
- Strong growth opportunities - attain your long-term career goals at Metro
- Individual Development Plans
- Position-related or job-related tuition assistance (1 year eligibility)
- Superb in-house training programs
- Growing, dynamic environment with a strong culture and exceptional team of co-workers
This is an exciting time to join our organization - Apply Today to learn more!
Metro's Hybrid Work Policy requires three in-person days for all employees whose primary office location is 200 Revere Beach Parkway. All employees will be required to report to work at 200 RBP every Tuesday and Wednesday. With approval from their manager, employees may choose the third day that works best for their own individual needs and schedules.
About Metro Credit Union : Established in 1926, Metro has grown to be the largest state-chartered Credit Union in Massachusetts with 18 branches, 220,000 Members and $3.4B in assets. Our focus has always been helping local people, businesses and non-profit organizations reach their goals. Our perspective is unique because it is local and hyper-focused on the specific needs of our local communities. We are a high performing, financially sound, not-for-profit, financial cooperative, owned by and operated for our Members. Our commitment is to provide quality banking solutions that support the economic vitality of the individuals and businesses within the markets we serve. This commitment strengthens local communities, creating a positive impact on people's lives.
Residential Real Estate Agent
Posted 7 days ago
Job Viewed
Job Description
Job Description Are you ready to turn your passion for residential real estate into a thriving career? Our team is searching for motivated individuals who are eager to help clients achieve their homeownership dreams. As a Residential Real Estate Agent, you'll be the driving force behind every transaction, offering expert guidance and personalized service. From analyzing neighborhood trends to crafting compelling home listings, your attention to detail and commitment to excellence will set you apart in the residential market.You'll thrive in a fast-paced environment where no two days are the same. One moment you might be helping a family find their forever home, and the next, you could be assisting a couple in selling their cherished property. With our team, you'll have the flexibility to manage your schedule, the resources to grow your business, and the opportunity to earn unlimited income based on your performance. If you're a self-starter with a passion for residential real estate and a desire to make a difference, this is the perfect role for you. Job Responsibilities Build and maintain a network of clients and industry contacts.Advise clients on property preparation, staging, and improvements.Manage all required documentation, ensuring accuracy and legal compliance.Provide ongoing client support and follow-up to build lasting relationships.Stay updated on real estate laws, regulations, and market conditions.Utilize real estate software and CRM tools to manage leads and transactions. About Jack Conway We're the largest independently-owned real estate company in our region. And we've got the extensive training program to match. With actual, hands-on training. Alongside some of the best people in the business. If you want to be the real deal at real estate, this is the place to be.We believe a supportive company culture is the mark of a truly successful real estate company. Our real estate professionals become their best when they are given ample opportunities to grow. We provide the education, support, systems, and structure to help them reach their fullest potential. We also believe there is nothing more critical than creating strong, personal connections in our workplace, in our communities, and with our clients. Our Equal Opportunity Promise We are committed to fair hiring practices and operate as an equal opportunity employer. We do not discriminate on the basis of race, sexual orientation, age, marital status, religion, or nation of origin. We pride ourselves as being exceptional leaders and members of our community and we're committed to treating all our potential employees with the same level of care and respect.
Real Estate Associate Agent (1099) - Massachusetts (Boston)
Posted 5 days ago
Job Viewed
Job Description
Are you a new real estate agent looking to grow your skills, or an experienced agent wanting more flexibility? Our Associate Agent role lets you work with customers on your schedule and make money in real estate without closing a transaction.
Apply today and you could be earning money in less than 14 days!
The Role
- Show homes, host open houses, attend inspections
- Set your own hours and control your workload
- Get plenty of customers, especially on weekends
- No sales pressure, contracts, or closings
- Work remotely out in the field – no office visits required
- Free, optional educational services to grow your skills
Pay
As an independent contractor, you'll earn a flat-rate payment per field event.
Qualifications
- Real estate license in the state where you'll work
- Smartphone, laptop, and GPS, or the willingness to get them
- Willingness to join the local MLS and Realtor Association
- Reliable mode of transportation
Need a license?Learn how to get one .
Application process
Submit a quick application, and we'll invite you to a video screen if you meet our minimum qualifications. A recruiter will reach out with the next steps if we have an opening in your area. If we don't, we'll keep your info and reach out when new contract opportunities become available.
About Redfin
Our mission is to redefine real estate in the consumer's favor. As a full-service brokerage and #1 nationwide brokerage site in the US, we combine our own technology and real estate agents to make buying or selling a home faster, easier, and more efficient. We believe real estate can be better—for customers, for agents, for everyone.
To ensure the health and safety of our workforce, customers and third parties, Redfin conducts background screening for this role. All screening is conducted consistent with applicable law, and Redfin encourages applications from, and fully considers, qualified applicants with criminal record histories.
Redfin accepts applications on an ongoing basis.
#J-18808-LjbffrBe The First To Know
About the latest Re max Jobs in Boston !