What Jobs are available for Restaurant Managers in Orlando?

• Oversee day-to-day operations of the hospitality establishment.
• Manage and lead a diverse team of hospitality professionals.
• Ensure the highest standards of guest service and satisfaction.
• Develop and implement operational policies and procedures.
• Manage departmental budgets and control costs effectively.
• Conduct regular performance reviews and provide ongoing training.
• Address and resolve guest complaints and issues promptly.
• Monitor operational efficiency and identify areas for improvement.
• Ensure compliance with health, safety, and sanitation regulations.
• Collaborate with other departments to ensure cohesive operations.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in hospitality operations management.
• Proven track record of successful operational leadership in a hotel or resort environment.
• Strong understanding of various hospitality departments (front office, F&B, housekeeping).
• Excellent leadership, communication, and interpersonal skills.
• Experience with budgeting, P&L management, and cost control.
• Proficiency with property management systems (PMS) and other hospitality software.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong problem-solving and decision-making abilities.

• Develop and implement operational strategies to enhance guest satisfaction, service quality, and operational efficiency across multiple theme park venues.
• Manage all aspects of daily operations, including staffing, scheduling, inventory management, and budget control.
• Lead, train, and motivate a diverse team of operational staff, fostering a culture of excellence and continuous improvement.
• Ensure adherence to stringent safety, health, and hygiene standards, maintaining a secure and enjoyable environment for guests and staff.
• Collaborate with marketing and entertainment teams to develop and execute compelling guest-facing initiatives and promotions.
• Analyze performance metrics and financial reports to identify trends, opportunities, and areas for improvement.
• Manage vendor relationships and negotiate contracts for supplies, services, and equipment.
• Act as a key point of contact for guest feedback and issue resolution, ensuring prompt and satisfactory outcomes.
• Contribute to the strategic planning and development of new attractions and operational enhancements.
• This position is fully remote, offering flexibility for candidates to manage operations from a home-based office, while requiring travel to various **Orlando, Florida, US** based theme park locations as needed for oversight and strategic initiatives.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 8 years of progressive experience in hospitality operations management, with a significant focus on large-scale entertainment venues or theme parks.
• Proven track record of successfully managing large teams and complex operational budgets.
• Expertise in guest service standards, operational best practices, and performance management.
• Strong leadership, problem-solving, and decision-making abilities.
• Excellent communication, interpersonal, and stakeholder management skills.
• Ability to travel regularly to operational sites within the **Orlando, Florida, US** region.

• Oversee all operational aspects of event planning and execution, from conception to post-event analysis.
• Develop detailed event plans, including timelines, budgets, staffing, and resource allocation.
• Coordinate with vendors, suppliers, and internal departments (e.g., catering, security, AV) to ensure seamless service delivery.
• Manage on-site event logistics, including setup, registration, crowd management, and teardown.
• Ensure adherence to all health, safety, and security regulations, as well as venue policies.
• Develop and manage event budgets, tracking expenses and ensuring profitability.
• Recruit, train, and supervise event staff and volunteers.
• Liaise with clients to understand their event objectives and ensure their satisfaction.
• Troubleshoot and resolve any issues that arise during event execution.
• Conduct post-event evaluations, gather feedback, and prepare comprehensive reports.
• Stay abreast of industry trends and best practices in event management and hospitality.
• Build and maintain strong relationships with key stakeholders, including clients, vendors, and venue management.

• Bachelor's degree in Hospitality Management, Event Management, Tourism, Business Administration, or a related field.
• Minimum of 5 years of experience in event operations management, preferably within the hospitality or tourism industry.
• Proven experience in managing large-scale events and complex logistics.
• Strong understanding of budgeting, vendor negotiation, and contract management.
• Excellent organizational, time management, and multitasking skills.
• Exceptional leadership, communication, and interpersonal abilities.
• Proficiency in event management software and Microsoft Office Suite.
• Ability to remain calm and effective under pressure.
• Flexibility to work irregular hours, including evenings, weekends, and holidays as required by event schedules.
• Knowledge of local Orlando event venues and resources is a plus.

• Manage and oversee all aspects of the catering operation, ensuring profitability and client satisfaction.
• Consult with clients to understand their event requirements, preferences, and budget.
• Develop customized menus and proposals, showcasing culinary creativity and attention to dietary needs.
• Coordinate with the culinary team to ensure high-quality food preparation and presentation.
• Supervise and manage catering staff, including servers, bartenders, and kitchen assistants.
• Ensure timely and efficient setup and breakdown of catering services at event venues.
• Manage inventory of food, beverages, and supplies, and oversee ordering and cost control.
• Build and maintain strong relationships with vendors, venues, and other industry professionals.
• Ensure adherence to all health, safety, and sanitation regulations.
• Troubleshoot and resolve any issues or challenges that arise during events.
• Conduct post-event follow-up with clients and gather feedback for continuous improvement.
• Develop and implement training programs for catering staff.

• Proven experience as a Catering Manager or in a similar leadership role within the hospitality industry.
• Strong culinary knowledge and experience in menu planning and development.
• Excellent understanding of food and beverage operations, cost control, and inventory management.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to manage multiple events simultaneously and work under pressure.
• Proficiency in Microsoft Office Suite and experience with catering management software is a plus.
• Strong customer service orientation and problem-solving abilities.
• Flexible availability, including evenings, weekends, and holidays as required by event schedules.
• Food handler's permit and responsible alcohol service certification required.
• A passion for food and creating memorable dining experiences.

The Sheraton Orlando Lake Buena Vista Resort is part of a complex of four Marriott Properties in the Lake Buena Vista area. The Sheraton is located in the center of the magic, right between Walt Disney World and Universal Studios. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Manage catering accounts to achieve guest satisfaction and drive revenue growth. Responsible for soliciting new catering sales accounts, maintaining relationships with existing clients, and ensuring all revenue goals for food, beverage, and room rental are met or exceeded.

Essential Duties and Responsibilities

• Prospect and solicit new and existing accounts to achieve or exceed revenue goals through telephone, email, outside sales calls, site inspections, and written communication.
• Understand and utilize monthly forecasting, annual budget processes, pace management, and productivity metrics to achieve financial targets.
• Apply yield management techniques and analyze historical data to maximize revenue and profitability.
• Evaluate catering business opportunities to ensure alignment with client expectations and hotel profitability.
• Conduct market research on competitors' products, services, and pricing to inform strategic business plans.
• Sell all aspects of the hotel, including room rental, A/V, and other revenue-generating services, to maximize account value.
• Build and maintain long-term client relationships, ensuring repeat business.
• Actively participate in industry organizations and community/civic activities to maintain awareness and create booking opportunities.
• Utilize effective sales techniques, including closing and negotiating skills, for a variety of market segments.
• Conduct hotel site inspections and client presentations with professionalism and confidence.
• Participate in trade shows, sales blitzes, and networking events to generate leads.
• Collaborate with culinary and banquet teams to design creative menus, event setups, and specialty functions, ensuring seamless execution.
• Oversee the execution of all catering events sold, coordinating with banquet staff and vendors to ensure client satisfaction.
• Manage A/V equipment as a profit center when applicable.
• Maintain accurate records in sales and event management systems (e.g., Delphi) and ensure proper documentation for all events.
• Monitor market trends, competitor activity, and key client accounts to identify growth opportunities.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Prior hospitality experience with specific experience in catering sales is essential.
• Minimum 1+ year in catering sales required.
• Experience at a similar size and quality hotel preferred.
• Proficient in Microsoft Word, Excel, and hotel sales system.
• Strong sales and revenue management skills, with the ability to train and motivate peers.
• Knowledge of hotel features, benefits, and competitive landscape.
• Understanding of hotel operations, including marketing plans, personnel and labor relations, budget forecasting, and quality assurance.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Ability to work effectively under time constraints and adapt communication style to different audiences.
• Strong organizational, problem-solving, and client service skills.

Compensation

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? Yes

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.