5,162 Satisfaction jobs in the United States
Guest Satisfaction Lead
Posted today
Job Viewed
Job Description
Join our dynamic team at Cabo Bob's as a Guest Satisfaction Lead, where you'll play a pivotal role in ensuring every guest leaves with unforgettable memories. Working closely with the General Manager, you'll lead by example, fostering a positive and supportive environment for both guests and team members. We're committed to your growth and development, offering the potential for promotion. Your responsibilities will include overseeing food preparation to guarantee freshness and accuracy, while ensuring our guests' satisfaction remains paramount. Join us in creating exceptional experiences, where every detail matters, and every guest leaves with a smile.
Benefits- Sundays off
- Bonus program
- Flexible scheduling
- Potential for promotions
- Free food
- Free uniform
- Shoes every 6 months
- Access to group health insurance
- Paid time off (full-time employees)
- Organize and strategize for business operations
- Proactively identify opportunities for enhancing workflow and productivity
- Conduct interviews and evaluate candidates for employment suitability
- Integrate and lead by example with our values of BBM (BE FRIENDLY, BE HELPFUL, MAKE IT GREAT)
- Maintain accurate records and complete essential tasks such as temperature logs, cleaning evaluations, and restocking checklists
- Provide constructive feedback and coaching to team members to support their professional growth
- Collaborate with store managers in weekly meetings to discuss business performance, staffing needs, and service improvements
- Ensure the accurate execution of catering orders and online orders
- Adhere to a flexible work schedule, including day, night, and mid shifts, as required by business needs
- Foster positive relationships with staff, guests, and management
- Enforce policies consistently to maintain a safe work environment
- Current Food Handler certificates
- Clean driving record
- Strong communication skills (English required, bilingual a plus)
- Strong interpersonal skills
- Ability to stand for extended periods during shifts
- Capability to lift and carry items weighing a minimum of 50 lbs
- Ability to reach, bend, squat, and lift while on the shift
- Proficiency in multitasking, efficiently managing various responsibilities simultaneously
Cabo Bob's is not just any burrito restaurant. We see ourselves as a family, the kind of family that loves to have our friends over. We want our friends to come in relax, forget about the days stress and have a great meal. We work really hard to make this happen, but we have a lot of fun making this happen as well.
In a family you look out for each other, you help each other out, and you push each other to succeed. That's the reason our goal here is to keep you around and move you up. So, if our family sounds like something you would like to be a part of, apply today.
Guest Satisfaction Lead
Posted today
Job Viewed
Job Description
Join our dynamic team at Cabo Bob's as a Guest Satisfaction Lead, where you'll play a pivotal role in ensuring every guest leaves with unforgettable memories. Working closely with the General Manager and as a part of the management team, you'll lead by example, fostering a positive and supportive environment for both guests and team members. We're committed to your growth and development, offering the potential for promotion. Your responsibilities will include overseeing food preparation to guarantee freshness and accuracy while ensuring our guests' satisfaction remains paramount. Join us in creating exceptional experiences, where every detail matters, and every guest leaves with a smile.
Benefits:
- Sundays off
- Flexible scheduling
- Potential for promotions
- Free food
- Free uniform
- Shoes every 6 months
- Access to group health insurance
- Paid time off (full-time employees)
Responsibilities:
- Organize and strategize for business operations
- Proactively identify opportunities for enhancing workflow and productivity
- Integrate and lead by example with our values of BBM (BE FRIENDLY, BE HELPFUL, MAKE IT GREAT)
- Maintain accurate records and complete essential tasks such as temperature logs, cleaning evaluations, and restocking checklists
- Provide constructive feedback and coaching to team members to support their professional growth
- Collaborate with store managers in weekly meetings to discuss business performance, staffing needs, and service improvements
- Ensure the accurate execution of catering orders and online orders
- Adhere to a flexible work schedule, including day, night, and mid shifts, as required by business needs
- Foster positive relationships with staff, guests, and management
- Enforce policies consistently to maintain a safe work environment
- The Guest Satisfaction Lead is an entry-level position on the management team
Qualifications:
- Current Food Handler certificates
- Clean driving record
- Strong communication skills
- Strong interpersonal skills
- Ability to stand for extended periods during shifts
- Capability to lift and carry items weighing a minimum of 50 lbs
- Ability to reach, bend, squat, and lift while on the shift
- Proficiency in multitasking
Compensation: $16.00 - $20.00 per hour
Cabo Bob's is not just any burrito restaurant. We see ourselves as a family, the kind of family that loves to have our friends over. We want our friends to come in relax, forget about the days stress and have a great meal. We work really hard to make this happen, but we have a lot of fun making this happen as well.
In a family you look out for each other, you help each other out, and you push each other to succeed. That's the reason our goal here is to keep you around and move you up. So, if our family sounds like something you would like to be a part of, apply today.
Guest Satisfaction Lead
Posted 1 day ago
Job Viewed
Job Description
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Employee discounts
- Free uniforms
- Training & development
BENEFITS:
- Sundays off
- Flexible scheduling
- Potential for promotions (we want you to stick around)
- Free food
- Free uniform
- Shoes every 6 months
- Access to group health insurance
- Organize and strategize for business operations
- Proactively identify opportunities for enhancing workflow and productivity
- Conduct interviews and evaluate candidates for employment suitability
- Integrate and lead by example with our values of BBM (B e friendly, B e helpful, M ake it great)
- Maintain accurate records and complete essential tasks such as temperature logs, cleaning evaluations, and restocking checklists
- Provide constructive feedback and coaching to team members to support their professional growth
- Collaborate with store managers in weekly meetings to discuss business performance, staffing needs, and service improvements
- Ensure the accurate execution of catering orders and online orders
- Adhere to a flexible work schedule, including day, night, and mid shifts, as required by business needs
- Foster positive relationships with staff, guests, and management
- Enforce policies consistently to maintain a safe work environment
- Current Food Handler certificates
- Clean driving record
- Strong communication skills (English required, bilingual a plus)
- Strong interpersonal skills
- Ability to stand for extended periods during shifts
- Capability to lift and carry items weighing a minimum of 50 lbs
- Ability to reach, bend, squat, and lift while on the shift
- Proficiency in multitasking, efficiently managing various responsibilities simultaneously
Compensation: $18.00 - $20.00 per hour
Cabo Bob's is not just any burrito restaurant. We see ourselves as a family, the kind of family that loves to have our friends over. We want our friends to come in relax, forget about the days stress and have a great meal. We work really hard to make this happen, but we have a lot of fun making this happen as well.
In a family you look out for each other, you help each other out, and you push each other to succeed. That's the reason our goal here is to keep you around and move you up. So, if our family sounds like something you would like to be a part of, apply today.
Medicare Customer Satisfaction Advocate
Posted 1 day ago
Job Viewed
Job Description
Summary Description:
Under the general direction of the Supervisor, performs a variety of functions including responding to all member inquires through incoming phone calls, faxes, email and written correspondence, providing accurate responses in a timely manner. Accountable for providing a positive member experience by consistently showing professionalism, empathy and respect in their interactions with both internal and external customers. In accordance with established policies and procedures, performs a variety of administrative and member support tasks. Responsible for contributing to meeting and/or exceeding the service level goals and compliance in accordance with corporate performance guidelines and standards set forth by the Medicare Division and the Centers for Medicare and Medicaid Services. Accountable for meeting individual performance goals established by management.
Essential Resource Responsibilities / Accountabilities:
Level I
- Participates in the training needed to learn regulations, legacy systems, procedures, develop skills and initiate actions to accurately fulfill all requirements of the job
- Responsible for maintaining accurate and up-to-date knowledge of all Medicare Advantage regulations and possess the ability to communicate to members in a clear and concise manner to ensure understanding of the products
- Including but not limited to competitive plans, health care financing, CMS, and trends and concepts that impact managed health care
- Demonstrates a thorough understanding of the Grievance & Appeal process and timeframes
- Demonstrates a complete and thorough understanding of all subscriber agreements, amendments, marketing materials, and program
- Researches, interprets and responds to inquiries from internal and external customers, business partners and special groups concerning our products, services and policies in accordance with CMS, NCQA and legislative requirements
- Continues to develop necessary skills to expertly, accurately and efficiently resolve customer inquiries in an organized manner, resulting in acceptable accuracy and production levels, and retention of subscriber contracts
- Deals effectively with upset customers in an empathetic and professional manner and takes responsibility for conflict resolution
- Responds to customers in a professional, efficient manner to encourage public acceptance of corporate products, services, and policies
- Identifies patterns generated by external and internal action effecting customer satisfaction
- Identifies and follows through on potential issues affecting the insurance industry
***
Project based role for open enrollment:
e*The main requirements are a sales experience and familiarity with Medicare, with a preference for candidates who already have the required licenses.
*The role involves assisting walk-in customers, reviewing plan changes, and helping them find appropriate Medicare coverage. No outbound sales calls.
*Performance will be measured based on application processing accuracy, not sales targets.
*The candidates will be responsible for triaging customers, reviewing product changes from 2025 to 2026, and providing a good customer experience.
*Team will be assisting existing customers who have been disrupted by plan changes, helping them find a new plan that covers the services and pharmaceuticals they need.
Minimum Resource Qualifications:
Level I
- Post-secondary education with the equivalent of 2-4 years formal education/training and/or public business experience
- A Bachelor's degree is preferred
- Effective and diplomatic communication skills including oral, written and listening- Organizational, reasoning and problem solving skills
- Strong keyboarding and PC Skills required
- Knowledge of coverage and lines of business products, services and policies
- Medical terminology is desirable
Skills
Customer service
Help desk
Support
Customer support
Medicare
Medicare insurance
Additional Skills & Qualifications
NYS Life, Accident & Health License required in order to sell products directly to consumers.
Medicare Direct Pay Product sales experience preferred.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $18.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Rochester,NY.
Application Deadline
This position is anticipated to close on Jul 23, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Medicare Customer Satisfaction Advocate
Posted 4 days ago
Job Viewed
Job Description
Description
Summary Description: Under the general direction of the Supervisor, performs a variety of functions including responding to all member inquires through incoming phone calls, faxes, email and written correspondence, providing accurate responses in a timely manner. Accountable for providing a positive member experience by consistently showing professionalism, empathy and respect in their interactions with both internal and external customers. In accordance with established policies and procedures, performs a variety of administrative and member support tasks. Responsible for contributing to meeting and/or exceeding the service level goals and compliance in accordance with corporate performance guidelines and standards set forth by the Medicare Division and the Centers for Medicare and Medicaid Services. Accountable for meeting individual performance goals established by management. Essential Resource Responsibilities / Accountabilities: Level I - Participates in the training needed to learn regulations, legacy systems, procedures, develop skills and initiate actions to accurately fulfill all requirements of the job - Responsible for maintaining accurate and up-to-date knowledge of all Medicare Advantage regulations and possess the ability to communicate to members in a clear and concise manner to ensure understanding of the products - Including but not limited to competitive plans, health care financing, CMS, and trends and concepts that impact managed health care - Demonstrates a thorough understanding of the Grievance & Appeal process and timeframes - Demonstrates a complete and thorough understanding of all subscriber agreements, amendments, marketing materials, and program - Researches, interprets and responds to inquiries from internal and external customers, business partners and special groups concerning our products, services and policies in accordance with CMS, NCQA and legislative requirements - Continues to develop necessary skills to expertly, accurately and efficiently resolve customer inquiries in an organized manner, resulting in acceptable accuracy and production levels, and retention of subscriber contracts - Deals effectively with upset customers in an empathetic and professional manner and takes responsibility for conflict resolution - Responds to customers in a professional, efficient manner to encourage public acceptance of corporate products, services, and policies - Identifies patterns generated by external and internal action effecting customer satisfaction - Identifies and follows through on potential issues affecting the insurance industry *** Project based role for open enrollment The main requirements are a sales background and familiarity with Medicare, with a preference for candidates who already have the required licenses. The role involves assisting walk-in customers, reviewing plan changes, and helping them find appropriate Medicare coverage. No outbound sales calls. Performance will be measured based on application processing accuracy, not sales targets. The candidates will be responsible for triaging customers, reviewing product changes from 2025 to 2026, and providing a good customer experience. team will be assisting existing customers who have been disrupted by plan changes, helping them find a new plan that covers the services and pharmaceuticals they need. Minimum Resource Qualifications: Level I - Post-secondary education with the equivalent of 2-4 years formal education/training and/or public business experience - A Bachelor’s degree is preferred - Effective and diplomatic communication skills including oral, written and listening- Organizational, reasoning and problem solving skills - Strong keyboarding and PC Skills required - Knowledge of coverage and lines of business products, services and policies - Medical terminology is desirable
Skills
Customer service, Help desk, Support, Customer support, medicare, medicare insurance
Top Skills Details
Customer service,Help desk,Support,Customer support
Additional Skills & Qualifications
NYS Life, Accident & Health License required in order to sell products directly to consumers. Medicare Direct Pay Product sales experience preferred. 7 of these positions will be onsite in Rochester. 1 will be onsite in Binghamton/Johnson City.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $18.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Rochester,NY.
Application Deadline
This position is anticipated to close on Jul 25, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global ServicesWe’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Medicare Customer Satisfaction Advocate
Posted 7 days ago
Job Viewed
Job Description
Summary Description: Under the general direction of the Supervisor, performs a variety of functions including responding to all member inquires through incoming phone calls, faxes, email and written correspondence, providing accurate responses in a timely manner. Accountable for providing a positive member experience by consistently showing professionalism, empathy and respect in their interactions with both internal and external customers. In accordance with established policies and procedures, performs a variety of administrative and member support tasks. Responsible for contributing to meeting and/or exceeding the service level goals and compliance in accordance with corporate performance guidelines and standards set forth by the Medicare Division and the Centers for Medicare and Medicaid Services. Accountable for meeting individual performance goals established by management. Essential Resource Responsibilities / Accountabilities: Level I - Participates in the training needed to learn regulations, legacy systems, procedures, develop skills and initiate actions to accurately fulfill all requirements of the job - Responsible for maintaining accurate and up-to-date knowledge of all Medicare Advantage regulations and possess the ability to communicate to members in a clear and concise manner to ensure understanding of the products - Including but not limited to competitive plans, health care financing, CMS, and trends and concepts that impact managed health care - Demonstrates a thorough understanding of the Grievance & Appeal process and timeframes - Demonstrates a complete and thorough understanding of all subscriber agreements, amendments, marketing materials, and program - Researches, interprets and responds to inquiries from internal and external customers, business partners and special groups concerning our products, services and policies in accordance with CMS, NCQA and legislative requirements - Continues to develop necessary skills to expertly, accurately and efficiently resolve customer inquiries in an organized manner, resulting in acceptable accuracy and production levels, and retention of subscriber contracts - Deals effectively with upset customers in an empathetic and professional manner and takes responsibility for conflict resolution - Responds to customers in a professional, efficient manner to encourage public acceptance of corporate products, services, and policies - Identifies patterns generated by external and internal action effecting customer satisfaction - Identifies and follows through on potential issues affecting the insurance industry *** Project based role for open enrollment The main requirements are a sales background and familiarity with Medicare, with a preference for candidates who already have the required licenses. The role involves assisting walk-in customers, reviewing plan changes, and helping them find appropriate Medicare coverage. No outbound sales calls. Performance will be measured based on application processing accuracy, not sales targets. The candidates will be responsible for triaging customers, reviewing product changes from 2025 to 2026, and providing a good customer experience. team will be assisting existing customers who have been disrupted by plan changes, helping them find a new plan that covers the services and pharmaceuticals they need. Minimum Resource Qualifications: Level I - Post-secondary education with the equivalent of 2-4 years formal education/training and/or public business experience - A Bachelor's degree is preferred - Effective and diplomatic communication skills including oral, written and listening- Organizational, reasoning and problem solving skills - Strong keyboarding and PC Skills required - Knowledge of coverage and lines of business products, services and policies - Medical terminology is desirable
Skills
Customer service, Help desk, Support, Customer support, medicare, medicare insurance
Top Skills Details
Customer service,Help desk,Support,Customer support
Additional Skills & Qualifications
NYS Life, Accident & Health License required in order to sell products directly to consumers. Medicare Direct Pay Product sales experience preferred. 7 of these positions will be onsite in Rochester. 1 will be onsite in Binghamton/Johnson City.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $18.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Rochester,NY.
Application Deadline
This position is anticipated to close on Jul 25, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Medicare Customer Satisfaction Advocate

Posted 8 days ago
Job Viewed
Job Description
**IF yes, please see this opportunity!**
**Kelly® is seeking a Medicare Customer Satisfaction Advocate to work at a top insurance client in the Binghamton, NY/ Johnson City, NY area. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.**
**Salary/Pay Rate/Compensation:** $21/hour
**Location** : Binghamton, NY and Johnson City, NY area
**Hours:** M-F 8:00 am to 4:30pm
+ First two weeks will be online training either remote or in office then will be on site at the location
+ Be willing and able to start around 8/4 - 6 month project
**What's a typical day as a Medicare Customer Service Representative? You'll be:**
+ Under the general direction of the Supervisor, performs a variety of functions including assisting walk-ins with their question regarding the upcoming Medicare 2026 changes and direct pay line of product questions.
+ Performing various administrative and member support tasks in line with established policies and procedures.
+ Maintaining current knowledge of Medicare Advantage regulations and corporate policies.
+ Skillfully resolving customer inquiries to ensure customer satisfaction and retention.
+ Accountable for providing a positive member experience by consistently showing professionalism, empathy and respect in their interactions with both internal and external customers. In accordance with established policies and procedures, performs a variety of administrative and member support tasks.
+ Utilizing your understanding of the Grievance & Appeal process and other relevant terms.
**Essential Qualifications:**
+ NYS Life, Accident & Health License required to sell products directly to consumers.
+ Medicare Direct Pay Product sales experience preferred.
+ Post-secondary education with the equivalent of 2-4 years formal education/training and/or public business experience.
+ Effective communication skills, both oral and written, along with strong organizational skills.
+ Proficient in keyboarding and PC skills. Familiarity with medical terminology is desirable.
**What happens next:**
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network.
That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work.
Apply to be a Medicare Customer Satisfaction Advocate today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
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Medicare Customer Satisfaction Advocate

Posted 8 days ago
Job Viewed
Job Description
**IF yes, please see this opportunity!**
**Kelly® is seeking a Medicare Customer Satisfaction Advocate to work at a top insurance client in the Greece/ Rochester, NY area. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.**
**Salary/Pay Rate/Compensation:** **$21/hour**
**Location** **: Greece, NY Rochester, NY area**
**Hours:** **M-F 8:00 am to 4:30 pm**
On site after 2 weeks of online training then will be on location for this 6 month project
**Job Summary:**
Under the general direction of the Supervisor, performs a variety of functions including responding to all member inquires through incoming phone calls, faxes, email and written correspondence, providing accurate responses in a timely manner. Accountable for providing a positive member experience by consistently showing professionalism, empathy and respect in their interactions with both internal and external customers. In accordance with established policies and procedures, performs a variety of administrative and member support tasks. Responsible for contributing to meeting and/or exceeding the service level goals and compliance in accordance with corporate performance guidelines and standards set forth by the Medicare Division and the Centers for Medicare and Medicaid Services. Accountable for meeting individual performance goals established by management.
**What's a typical day as a Medicare Customer Service Representative? You'll be:**
+ Responding to member inquiries through phone, fax, email, and written correspondence professionally and efficiently.
+ Performing various administrative and member support tasks in line with established policies and procedures.
+ Maintaining current knowledge of Medicare Advantage regulations and corporate policies.
+ Skillfully resolving customer inquiries to ensure customer satisfaction and retention.
+ Utilizing your understanding of the Grievance & Appeal process and other relevant terms.
**Essential Qualifications:**
+ NYS Life, Accident & Health License required to sell products directly to consumers.
+ Medicare Direct Pay Product sales experience preferred.
+ Post-secondary education with the equivalent of 2-4 years formal education/training and/or public business experience.
+ Effective communication skills, both oral and written, along with strong organizational skills.
+ Proficient in keyboarding and PC skills. Familiarity with medical terminology is desirable.
**What happens next:**
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network.
That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work.
Apply to be a Medicare Customer Satisfaction Advocate today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
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Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Medicare Customer Satisfaction Advocate
Posted 8 days ago
Job Viewed
Job Description
Summary Description:
Under the general direction of the Supervisor, performs a variety of functions including responding to all member inquires through incoming phone calls, faxes, email and written correspondence, providing accurate responses in a timely manner. Accountable for providing a positive member experience by consistently showing professionalism, empathy and respect in their interactions with both internal and external customers. In accordance with established policies and procedures, performs a variety of administrative and member support tasks. Responsible for contributing to meeting and/or exceeding the service level goals and compliance in accordance with corporate performance guidelines and standards set forth by the Medicare Division and the Centers for Medicare and Medicaid Services. Accountable for meeting individual performance goals established by management.
Essential Resource Responsibilities / Accountabilities:
Level I
- Participates in the training needed to learn regulations, legacy systems, procedures, develop skills and initiate actions to accurately fulfill all requirements of the job
- Responsible for maintaining accurate and up-to-date knowledge of all Medicare Advantage regulations and possess the ability to communicate to members in a clear and concise manner to ensure understanding of the products
- Including but not limited to competitive plans, health care financing, CMS, and trends and concepts that impact managed health care
- Demonstrates a thorough understanding of the Grievance & Appeal process and timeframes
- Demonstrates a complete and thorough understanding of all subscriber agreements, amendments, marketing materials, and program
- Researches, interprets and responds to inquiries from internal and external customers, business partners and special groups concerning our products, services and policies in accordance with CMS, NCQA and legislative requirements
- Continues to develop necessary skills to expertly, accurately and efficiently resolve customer inquiries in an organized manner, resulting in acceptable accuracy and production levels, and retention of subscriber contracts
- Deals effectively with upset customers in an empathetic and professional manner and takes responsibility for conflict resolution
- Responds to customers in a professional, efficient manner to encourage public acceptance of corporate products, services, and policies
- Identifies patterns generated by external and internal action effecting customer satisfaction
- Identifies and follows through on potential issues affecting the insurance industry
***
Project based role for open enrollment:
e*The main requirements are a sales experience and familiarity with Medicare, with a preference for candidates who already have the required licenses.
*The role involves assisting walk-in customers, reviewing plan changes, and helping them find appropriate Medicare coverage. No outbound sales calls.
*Performance will be measured based on application processing accuracy, not sales targets.
*The candidates will be responsible for triaging customers, reviewing product changes from 2025 to 2026, and providing a good customer experience.
*Team will be assisting existing customers who have been disrupted by plan changes, helping them find a new plan that covers the services and pharmaceuticals they need.
Minimum Resource Qualifications:
Level I
- Post-secondary education with the equivalent of 2-4 years formal education/training and/or public business experience
- A Bachelor's degree is preferred
- Effective and diplomatic communication skills including oral, written and listening- Organizational, reasoning and problem solving skills
- Strong keyboarding and PC Skills required
- Knowledge of coverage and lines of business products, services and policies
- Medical terminology is desirable
Skills
Customer service
Help desk
Support
Customer support
Medicare
Medicare insurance
Additional Skills & Qualifications
NYS Life, Accident & Health License required in order to sell products directly to consumers.
Medicare Direct Pay Product sales experience preferred.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $18.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Rochester,NY.
Application Deadline
This position is anticipated to close on Jul 19, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Customer Satisfaction Analyst II
Posted today
Job Viewed
Job Description
Experience & Customer Service Division
Department of Position: Specialty Services Dept.
Work from:
Erie Home Office Salary Range:
$61,892.00-$98,865.00*
salary range is for thislevel and may vary based on actual level of role hired for
*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.Position may be eligible for an annual bonus payment.
At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.
Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:
- Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
- Low contributions to medical and prescription premiums. We currently pay up to 97% of employees' monthly premium costs.
- Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
- 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
- Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
- Career development. Including a tuition reimbursement program for higher education and industry designations.
Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.
Position Summary
Under moderate supervision, responsible for leveraging a wide range of analytical tools to uncover and communicate opportunities to improve the customer's experience with products, platforms and services. Monitors various customer feedback platforms and language services. Analyzes trends and responds to inquiries as appropriate. Utilizes change management to introduce and integrate customer satisfaction and languages services into business operations. Uses customer feedback data to drive more impactful insights and recommendations.
There are multiple openings for this role
The successful candidate will:
- primarily focus on customer feedback across ERIE
- be highly organized in a fast-paced environment
- contribute creativity and communicate across the enterprise
- participate in a collaborate and innovative environment
Duties and Responsibilities
- Voice of the Customer
- Designs customer feedback surveys and/or receives customer feedback to obtain customer satisfaction data from a number of sources, such as; surveys, directed questionnaires, customer usage data, social media, unsolicited feedback, and focus groups, to identify and analyze business issues and opportunities for customer satisfaction and language services.
- Applies analysis, customer feedback, and web design techniques to develop and improve websites for customers.
- Organizes and analyzes customer satisfaction data to identify trends, statistics, and issues to be analyzed for stakeholders to create and monitor resolution plans to increase customer satisfaction, KPIs, and other strategic/business decisions increase customer satisfaction, KPIs, and other strategic/business decisions.
- Researches and uses competitive comparisons and metrics to increase customer satisfaction, KPIs, and other strategic/business decisions.
- Monitors and evaluates multiple sources of voice of the customer (VOC), social media and language services, including but not limited to; customer surveys, frontline staff input, product reviews, feedback on the website and social media content to identify and assess gaps in the customer experience.
- Acts independently or engages appropriate SME to resolve customer concerns, as quickly and accurately as possible, to improve the customer experience.
- Use customer satisfaction and language services data to recognize business areas for meeting ERIE's Above All Service Model goals.
- Reporting/Continuous Improvement
- Continuously drives reporting improvement and efficiency by simplifying and automating where possible, eliminating redundancy across the organization, refining metrics, and building new reports to recommend actionable solutions to support decision-making, in support of continuous improvement of customer experience and language services.
- Reports on key metrics. Distributes reports to business stakeholders on a regular basis.
- Proactively delivers the most real-time, actionable customer insights possible, leveraging all tools and resources available to provide actionable solutions, participates in problem resolution and monitors and tracks improvement plans.
- Collaborates with key internal partners to identify and understand customers' underlying needs to recommend business solutions that address root causes of customer pain points. And areas of satisfaction to retain.
- Uses established departmental processes for cultivating, analyzing and acting on customer feedback to drive an exceptional customer experience and effectively respond to customer needs.
- Participates in communicating results to stakeholders and management of all levels.
- Assists stakeholders in the creation of content and formatting to or display of business presence on internal and external ERIE websites.
- Language Services
- Assists in the administration of language services including vendor management, troubleshooting, resolving issues, and documenting for external and internal purposes.
- Identifies and recommends vender service levels and capability shortcomings and issues.
- Monitors language translation services, respond to complex customer inquiries.
- Provides complex user support for resources access and user problems.
- Partners with Diversity and Inclusion department to align priorities andto identify and mitigate risks.
Duties and Responsibilities (cont'd if applicable)
The firstfive duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performedin order forthe job to be accomplished.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.
Capabilities
- Values Diversity
- Nimble Learning
- Self-Development
- Collaborates
- Customer Focus
- Cultivates Innovation
- Optimizes Work Processes (IC)
- Instills Tr ust
- Ensures Accountability
- Decision Quality
Qualifications
Minimum Educational and Experience Requirements
- Bachelor's degree in business, analytics or information scienceandtwoyearsofexperienceincontinuousimprovement, customer experience, or equivalent required;or
- Associate's degree in business, analytics or informationscience andfouryearsof experience in continuous improvement,customerexperience,orequivalentrequired; or
- High School Diploma and six years of experience in continuous improvement, customer experience, or equivalent required
Additional Experience
- Working knowledge of Claims operations, contact center operations, general insurance, business or financial services industry, customer service and reporting preferred.
- Experience with strategic planning, project management, customer experience and roadmaps preferred.
- Proficiency with electronic business databases, internet technologies, word processing, excel and presentation software required. Periodic travel required.
Physical Requirements
- Climbing/accessing heights; Rarely
- Driving; Occasional (<20>
- Lifting/Moving 0-20 lbs; Occasional (<20>
- Lifting/Moving 20-50 lbs; Rarely
- Ability to move over 50 lbs using lifting aide equipment; Rarely
- Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
- Pushing/Pulling/moving objects, equipment with wheels; Rarely
Nearest Major Market: Erie