109 Service Assistant jobs in Richmond

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Client Services Representative

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Youll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Our location in Richmond, VA currently has an opportunity for a Client Service Representative . The Client Services Team plays a critical role in shaping Abbott Rapid Diagnostics image with its customers, vendors, and business partners. Abbott RDX imparts the importance of that role, by selecting Client Services Representatives who are committed to knowledgeable, responsive, helpful, and courteous interactions with every caller. A Client Services Representative handles inbound customer service, and supply order calls, as well as responds to customer emails.

What Youll Work On

• Demonstrate drive to provide outstanding customer service with clear verbal and written communications

• Answer phones, research questions, and document all customer interactions

• Flexibility to operate in several systems or platforms and balance tasks throughout the workday

• Ability to multitask in handling customers on various reporting platforms

• Fostering a customer service culture that strives for 100% customer satisfaction

• Strong computer skills on various computer systems

• Positive and helpful attitude

• Punctuality and attendance

• Initiative and attention to detail

• Flexible work schedule (shifts run from 8 am EST through 8 pm EST)

Required Qualifications

• A high school diploma or GED

• Strong verbal and written communication skills

• Problem-solving skills

• Self-disciplined and self-sufficient

Preferred Qualifications

• +3 years of Customer Service experience

• A four-year degree from an accredited college or university is strongly preferred

• Call center experience strongly preferred

• Worked in a metrics-driven environment

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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The base pay for this position is $16.75 $33.45 per hour. In specific locations, the pay range may vary from the range posted.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Client Services Representative

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

• Demonstrate drive to provide outstanding customer service with clear verbal and written communications
• Answer phones, research questions, and document all customer interactions
• Flexibility to operate in several systems or platforms and balance tasks throughout the workday
• Ability to multitask in handling customers on various reporting platforms
• Fostering a customer service culture that strives for 100% customer satisfaction
• Strong computer skills on various computer systems
• Positive and helpful attitude
• Punctuality and attendance
• Initiative and attention to detail
• Flexible work schedule (shifts run from 8 am EST through 8 pm EST)

• A high school diploma or GED
• Strong verbal and written communication skills
• Problem-solving skills
• Self-disciplined and self-sufficient

• +3 years of Customer Service experience
• A four-year degree from an accredited college or university is strongly preferred
• Call center experience strongly preferred
• Worked in a metrics-driven environment

• Executes licensing activities including, but is not limited to printing, copying, scanning documents, drafting applications, coordinating the workflow of applications from inception to issuance, communicating with state and federal agencies.
• Communicates with state boards of pharmacies as needed.
• Ensures that state applications are filed properly, including timeliness and quality.
• Provides support for clients through regular interaction via email and phone.
• Provides weekly reporting to clients on licensing status.

• Bachelor's degree required.
• Two+ years related work experience required.
• Experience within the life science or pharmaceutical industry strongly preferred.
• Experience with pharmacy license application preferred.
• Proficient with PC applications such as Microsoft Suite.
• Ability to communicate effectively (written and oral) with different members of the team.
• Demonstrated problem solving, analytical, and strong customer service skills.

Dominion Payroll is hiring a Client Services Specialist I in Richmond, VA!If you're looking for an exciting career with one of the fastest growing, independent payroll companies in the country, with a team of motivated colleagues and proven leaders providing unlimited learning potential, then Dominion Payroll is where you want to be. We pride ourselves on being a successful alternative to large, publicly-owned payroll companies. At Dominion Payroll, we bring unique solutions to the marketplace and strive to delight our customers every day. We are engaged in our communities and contribute to local non-profits. Join us today to learn why we're quickly becoming the premier choice in customized payroll and HR solutions.Reasons you should join Dominion Payroll:Rock solid industry leader for HCM and payroll and original partner in the iSolved NetworkAn Inc. 5000 honoree for 12 consecutive years for being one of the fastest growing companies in the countryRenowned for 99% customer retention with industry leading Net Promoter ScoreProprietary, web-based technology that provides competitive advantagesLocally owned and operatedPhenomenal opportunities for advancementHere's what you'll do day-to-day:Retrieves payroll information from clients, by phone, email and other means, prepares reports for client's review, and processes requests in a timely and accurate manner.Researches, analyzes, and resolves payroll-related problems or questions directly with clients.Maintains payroll operation by following policies and procedures; reporting needed changes.Protects payroll operation by keeping information confidentialContributes to team effort by accomplishing goals and related results to meet daily and weekly deadlinesMeet and maintain established ticket metrics with supervision, exposure, and experience with client phone calls.Establish and build healthy working relationships with clients, vendors, and peers.Updating all client employee information, deductions, earnings, salary, direct deposits, etc. as requested by client.Required to be phone back up for the tier 2 team when needed.Understand garnishments and able to explain our procedures.Review & resolve any escalations, also inform manager of any escalated issues.Must provide excellent customer service and be able to work well with clients and internal staff.Guides clients in employee lock outs and client user set ups.Update all client bank accounts at client requestResearch billing inquiries.Perform additional duties as required, including special projects and audits.Provide training and support for services such as ESS, PTO, and time keeping via ZendeskParticipate in weekly Learning & Development trainings, iSolved release meetings, products solutions, and all applicable company trainingsAccruals and absences regarding set up and troubleshootingSetting up workflows for clients and testing them to ensure they work.Utilizing the organizational table and miscellaneous fields and updating and setting up.Here's what we're looking for:Must be highly proficient and fully functional in all Microsoft Office applications and be able to effectively utilize available office management technology.Ability to work independently, be self-motivated, detail-oriented, and organized.Excellent verbal and written skillsA positive and upbeat attitude.Exceptional organizational skills and multi-tasking abilities along with attention to detail and a high degree of accuracyPreferred knowledge of applicable federal and state wage tax laws and compliance regulations surrounding payrollPreferred customer service experienceMust have the ability to take initiative and manage multiple detailed tasks in a fast-paced, highly complex, and deadline-oriented service environment.Must be flexible and able to work overtime when necessary.Able to deal with difficult, sensitive, and confidential issues.Professional, articulate, and able to use good independent judgment and discretion.Understanding, embrace, and embody DP Core Values. These core values, clearly define the DP culture, and they must be reflected in everything we do and every interaction we have. Our core values are the framework from which we make all our decisions.Community: We are stronger together than apart. Connection to our communities helps us better connect with ourselves and have a positive impact on both. Knowing and caring for each other helps to deepen trust and partnership which brings clarity and purpose to our work.GSD: Get Shit Done! Start right now and don't stop. WE are never done.Rise Above: Expectations, disagreements, ego, challenges - push yourself to become the best version of you.Passion: Bring passion to every day by creating meaningful impact in your work, for our clients, relationships, and our communities.Create Culture: Culture enhances our quality of daily life and increases opportunities for learning, understanding, and growth.DP NO SE Vera: Never get stuck. We find a way to make a way.Excellence: Don't let good be the enemy of great. Every single thing that you do matters!Company Perks:Robust 401k match program Significant paid time off plus company paid holidays16 hours of community volunteer paid time off Quarterly community-focused opportunities Friday lunch Close at 4pm on Fridays Wellness and employee assistance programsDominion Payroll is proud to be an equal opportunity employer and encourages veterans and those self-identified as diverse to apply. We are committed to providing an inclusive and welcoming environment for all members of our community. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. All employment decisions are based on qualifications, merit, and business needs.

Job Category: Community Assistant Manager

Requisition Number: CLIEN006761

Full-Time

Location: Richmond, VA 23294, USA

Client Services Manager

Pay: $24 - $26

How do you define success? Our fast-paced company culture mixes challenge and excitement to create an environment of professionalism and engagement seldom seen or experienced!

Do you want to prove yourself, show what you can do? We invest in our associates, challenge them, give them the tools to succeed, and allow them to control their own future. We strive to promote from within, so if you want to move up quickly, you can!

Are you a high achiever, someone craving a workplace that challenges your talents and recognizes your efforts? Are you ready to join a family of professionals who encourage and motivate you to become your very best. EOE.

Your Role as a Client Services Manager:

Your practical and compassionate nature is critical to effectively balance between leasing apartments, managing resident retention, marketing the community, and handling administrative and financial responsibilities for your community.

As a client services manager, you are required to assume greater responsibilities upon absorbing and applying knowledge of all aspects of property management. Maturity and good judgment is a necessityyou serve as the individual responsible for the community in the absence of the Property Manager.

If you're a role model to peers, someone who advocates on behalf of your team to enhance individual performance while providing excellent service to internal and external customers, we want to speak with you! Proactive, organized professionals with a team-player mindset and a passion to exceed expectations thrive in this role.

Qualifications:

• Hold or be working to attain the professional designation of Certified Apartment Manager or Accredited Property Manager.
• High school degree or equivalent; college education preferred.
• At least one year practical experience as either a Leasing Consultant, or Assistant Community Manager.

Capable of carrying out a given task with all details necessary to get the task done well.

Consistently introduces new ideas and demonstrates original thinking.

Works well as a member of a group.

Inspired to perform well by the completion of tasks.

Inspired to perform well by the ability to contribute to the success of a project or the organization.

Inspired to perform well by the chance to take on more responsibility.

Property Management

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.