60 Service Management jobs in District Heights
IT Service Management Specialist
Posted 11 days ago
Job Viewed
Job Description
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
* * *
**The Opportunity:**
The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are driving an exciting technological transformation of their IT services by leading the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure.
CACI is looking for an innovative, and motivated **IT Service Management Specialist** to bring their knowledge and creativity to support the mission objectives and needs of the customer, the Defense Intelligence Agency. The position is contingent upon award of the DIA SITE III CIO Information Services (CIS) contract.
**Respo** **nsibilities:**
+ Responsible for team compliance with enterprise vision and governance policies/procedures/regulations, schedules, service delivery quality, and stakeholder engagement plans/actions
+ Ensures high-quality delivery through collaborative customer and team processes, reviews, and demonstrations
+ Fosters open communication and collaboration to all levels of team structure; measures effectiveness using detailed performance metrics where practical
+ Champions IT/IM service delivery standards and values across the enterprise
+ Develops and maintains lifecycle project management plan for replacing and updating hardware and performs quality assurance management functions
+ Oversees quantifiable Continual Service Improvement (CSI) efforts
+ Provides guidance and support for improved IT management and control
**Qualifications:**
_Required:_
+ Must hold a current Top Secret clearance and be SCI eligible
+ An AS/AA and 10+ years of experience, BS/BA and 8+ years of experience, MS/MA and 6+ years of experience, or PhD and 4+ years of experience
+ DoD 8140 certification applicable to role. IAT II, Security + (Minimum required)
+ Excellent communication, teamwork, leadership and conflict management, and critical thinking skills
+ Demonstrated ability to thrive in a dynamic environment while fostering collaboration among team members of various technical disciplines
+ ITIL 4 Foundation Certification
_Desired:_
+ Degree in in Management, Business, Finance, Economics, Science, Technology, Engineering, or Mathematics
+ Familiarity with IC ITE services and classified environments
-
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$75,200-$158,100
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._
Senior IT Service Management Analyst
Posted 18 days ago
Job Viewed
Job Description
Senior IT Service Management Analyst
Onsite: Arlington, VA
IPTA is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.
Our Team:
We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for:
- Smart people with a passion for technology
- Ability to solve challenging technical business problems
- Self-directed professionals
- Hunger to continually learn and grow
Responsibilities:
- Design new or update existing services with specific service levels and Critical Success Factors (CSFs) defined at project conception and agreed to by NGB NCR NEC and project stakeholders
- As needed develop and maintain Operational Level Agreements (OLAs), identifying
- roles, responsibilities, and resources required
- Draft new or update measurements, metrics, and KPIs with an emphasis on availability,
- reliability, and performance for services in coordination with service owners and CSI
- Report and monitor SLAs, SLOs, metrics, and KPIs in the MPSR
- In conjunction with CSI, proactively audit service and process owners for compliance
- with SLAs and SLOs
- Coordinate SLM with CSI activities
Requirements:
- Bachelor's degree in a related field
- Ten (10) years of prior experience in a similar role
- Strong communication and organizational skills
- IAT or IAM Level I certification
- Active Security Clearance
IPTA is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity.
Our employees have diverse backgrounds, skills, and ideas that collectively contribute to a rich working environment and greater opportunity for innovation.
#clearance
IT Service Management Analyst (SME)
Posted 18 days ago
Job Viewed
Job Description
IT Service Management Analyst (SME)
Onsite: Arlington, VA
IPTA is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.
Our Team:
We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for:
- Smart people with a passion for technology
- Ability to solve challenging technical business problems
- Self-directed professionals
- Hunger to continually learn and grow
Responsibilities:
- Design new or update existing services with specific service levels and Critical Success Factors (CSFs) defined at project conception and agreed to by NGB NCR NEC and project stakeholders
- As needed develop and maintain Operational Level Agreements (OLAs), identifying
- roles, responsibilities, and resources required
- Draft new or update measurements, metrics, and KPIs with an emphasis on availability,
- reliability, and performance for services in coordination with service owners and CSI
- Report and monitor SLAs, SLOs, metrics, and KPIs in the MPSR
- In conjunction with CSI, proactively audit service and process owners for compliance
- with SLAs and SLOs
- Coordinate SLM with CSI activities
Requirements:
- Bachelor's degree in a related field
- Fifteen (15) years of prior experience in a similar role
- Strong communication and organizational skills
- IAT or IAM Level I certification
- Active Security Clearance
IPTA is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity.
Our employees have diverse backgrounds, skills, and ideas that collectively contribute to a rich working environment and greater opportunity for innovation.
#clearance
Senior IT Service Management Analyst
Posted 1 day ago
Job Viewed
Job Description
Senior IT Service Management Analyst Onsite: Arlington, VA IPTA is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods. Our Team: We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for: Smart people with a passion for technology Ability to solve challenging technical business problems Self-directed professionals Hunger to continually learn and grow Responsibilities: Design new or update existing services with specific service levels and Critical Success Factors (CSFs) defined at project conception and agreed to by NGB NCR NEC and project stakeholders As needed develop and maintain Operational Level Agreements (OLAs), identifying roles, responsibilities, and resources required Draft new or update measurements, metrics, and KPIs with an emphasis on availability, reliability, and performance for services in coordination with service owners and CSI Report and monitor SLAs, SLOs, metrics, and KPIs in the MPSR In conjunction with CSI, proactively audit service and process owners for compliance with SLAs and SLOs Coordinate SLM with CSI activities Requirements: Bachelor's degree in a related field Ten (10) years of prior experience in a similar role Strong communication and organizational skills IAT or IAM Level I certification Active Security Clearance IPTA is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity. Our employees have diverse backgrounds, skills, and ideas that collectively contribute to a rich working environment and greater opportunity for innovation. #J-18808-Ljbffr
IT Service Management Analyst (SME)
Posted 1 day ago
Job Viewed
Job Description
IT Service Management Analyst (SME) Onsite: Arlington, VA IPTA is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods. Our Team: We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for: Smart people with a passion for technology Ability to solve challenging technical business problems Self-directed professionals Hunger to continually learn and grow Responsibilities: Design new or update existing services with specific service levels and Critical Success Factors (CSFs) defined at project conception and agreed to by NGB NCR NEC and project stakeholders As needed develop and maintain Operational Level Agreements (OLAs), identifying roles, responsibilities, and resources required Draft new or update measurements, metrics, and KPIs with an emphasis on availability, reliability, and performance for services in coordination with service owners and CSI Report and monitor SLAs, SLOs, metrics, and KPIs in the MPSR In conjunction with CSI, proactively audit service and process owners for compliance with SLAs and SLOs Coordinate SLM with CSI activities Requirements: Bachelor's degree in a related field Fifteen (15) years of prior experience in a similar role Strong communication and organizational skills IAT or IAM Level I certification Active Security Clearance IPTA is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity. Our employees have diverse backgrounds, skills, and ideas that collectively contribute to a rich working environment and greater opportunity for innovation. #J-18808-Ljbffr
Service Management Lead (On Site)
Posted 1 day ago
Job Viewed
Job Description
Service Management Lead (On Site)
Belong. Connect. Grow. with KBR!
Around here, we define the future.
We are a company of innovators, thinkers, creators, explorers, volunteers, and dreamers. But we all share one goal: to improve the world responsibly and safely.
THIS POSITION IS CONTINGENT UPON CONTRACT AWARD
POSITION IS ONSITE - MUST BE WITHIN COMMUTING DISTANCE TO UNITED STATES COAST GUARD FACILITY IN ALEXANDRIA, VIRGINA
KBR is seeking candidates for the following primary responsibilities:
+ Provide IT infrastructure O&M sustainment. Stabilize, secure and modernize the USCG's IT infrastructure, improve integration of all USCG C5I systems, and create a collaborative team to enable a shared risk.
+ Stabilize and secure USCG's information technology infrastructure to fulfill mission outcomes.
+ Ensure the existing IT infrastructure is maintained and operates effectively allowing continuous access to business applications, information, and services.
+ Improve governance of IT assets, configuration, and change management to ensure a stable and efficient environment.
+ Support the USCG transition to a mature IT Managed Services environment, including migration to an appropriate mix of government and commercial cloud computing solutions.
+ Create a collaborative public/private partnership that will enable industry and USCG to share risk and achieve shared goals.
Oversees program reporting and deliverables to make sure they meet requirements and are delivered on time with high quality. Develops and leads the execution of the Quality Assurance Plan (QAP).
Qualifications: BS Degree in a related field plus 7 years of related experience.
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR Benefits?
KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development?
Click here to learn more: Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
IT Service Management (ITSM) Specialist
Posted 11 days ago
Job Viewed
Job Description
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
* * *
**The Opportunity:**
The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are driving an exciting technological transformation of their IT services by leading the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure.
CACI is looking for an experienced, innovative, and motivated **IT Service Management (ITSM)** **Specialist** to support the mission objectives and needs of the customer, the Defense Intelligence Agency. The position is contingent upon award of the DIA SITE III CIO Information Services (CIS) contract.
?Responsibilities:
+ Ensure team compliance with enterprise vision, governance policies, procedures, regulations, schedules, and stakeholder engagement plans.
+ Oversee high-quality service delivery through collaborative customer and team processes, performance reviews, and demonstrations.
+ Promote open communication and collaboration across all team levels, utilizing detailed performance metrics to measure effectiveness.
+ Champion IT/IM service delivery standards and values across the enterprise.
+ Develop and maintainlifecycle project management plans for replacing and updating hardware.
+ Perform quality assurance management functions to maintain operational excellence.
+ Lead quantifiable CSI efforts, continuously improving IT service delivery and infrastructure.
+ Provide guidance and strategic support for optimizing IT management and control.
Qualifications:
_Required:_ ?
+ Must hold a currentTop Secret clearance and be SCI eligible
+ A BS/BA(degree in Management, Business, Finance, Economics, Science, Technology, Engineering, or Mathematics)and 8+ years of experience, MS/MA and 6+ years of experience, or PhD and 4+ years of experience, AS/AA and 10+ years of experience
+ Current DoD 8140 - IAT II Certification (e.g. CompTIA Security+)
_Desired:_ ?
+ Familiarity with IC ITE services and classified environments
+ Experience with ServiceNow or other ITSM systems
+ 8 years of experience in IT service delivery, governance, and compliance.
+ ITIL 4 Foundation Certification
-
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$86,600 - $181,800
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._
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Public Service Management Consulting Manager
Posted 11 days ago
Job Viewed
Job Description
Strategy & Consulting: We work with C-suite executives, leaders and boards of the world's leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360° stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Our deep industry and functional expertise is supported by proprietary assets and solutions that help organizations transform faster and become more resilient. Underpinned by technology, data, analytics, AI, change management, talent and sustainability capabilities, our Strategy & Consulting services help architect and accelerate all aspects of an organization's total enterprise reinvention.
The Work:Management Consulting professionals design and implement process and change interventions that integrate strategy, technology and people to enable process improvements that create value for clients.People in our Public Service group serve an array of clients across state and local government, non-profit, and educational industries.The Public Service Manager is experienced delivering programmatic, operational, and organization design, transformation and service delivery in performance and outcome improvements. The manager will also design and implement business changes that drive industry-specific, function and digital operating model transformation, focusing on task relating to people and process.
Ability to travel 75%+. For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.
Here's What You Need:- Bachelor's degree or equivalent to 12 years of working experience.- A minimum of 5 years of high value consulting experience- A minimum of 5 years of public service experience
- A minimum of 5 years of government finance and budgeting experience
Bonus Points If:- You have experience bringing innovative ideas to projects
- A minimum of 5 years of experience leading workstreams and meeting deadlines
- A minimum of 5 years of experience working with c-level client executives- A minimum of 5 years of large-scale delivery experience with minimal help
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. ( Location Annual Salary Range
California $94,400 to $93,800
Colorado 94,400 to 253,800
District of Columbia 100,500 to 270,300
Illinois 87,400 to 253,800
Minnesota 94,400 to 253,800
Maryland 94,400 to 253,800
New York/New Jersey 87,400 to 293,800
Washington 100,500 to 270,300
#LI-NA
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here ( Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement ( .
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 ( , send us an email ( or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
Ticket Management-Service Delivery Coordinator
Posted today
Job Viewed
Job Description
ACET is seeking a Ticket Management-Service Delivery Coordinator to join our dynamic team at our Annapolis Junction, MD., location. Immediate long-term Swing Shift position (Monday-Friday 2 pm-10 pm) Candidate MUST complete training during the first Ticket, Management, Delivery, Coordinator, Training, Customer Service
Sr. IT Service Management Analyst - Disaster Recovery Remote
Posted 11 days ago
Job Viewed
Job Description
**Job Posting Title**
Sr. IT Service Management Analyst - Disaster Recovery Remote
**Job Description**
**As a Sr. IT** **Service Management Analyst you** **will support the enterprise IT Disaster Recovery process with the goal of ensuring that the Enterprise Critical IT services and work processes can be resumed within agreed upon service and resumption levels with limited to no disruption of key critical business processes. You would also be** **responsible for leading design and implementation activities related to Disaster Recovery, processes and recovery solutions. You** **will assess and manage annual DR testing exercises (Annual and tabletop) to ensure efficient recovery of IT systems ensuring predetermined RPO and RTO timelines are met.**
**This position is responsible for process & technology improvements: gathering of requirements, designing, building and deploying processes and procedures within the enterprise environment. This position is also responsible for defining, developing and implementing disaster recovery service metrics for internal and external customers.**
.
**Responsibilities**
+ Serves as the point of contact and Subject Matter Expert for IT Disaster Recovery to provide best practices, guidance and recommendations for remediation of identified DR risks. Support development of DR capabilities for new products and services in data-center environments as well as in public cloud and DRaaS solutions
+ Compliance - Work with IT team to respond to client RFP's, RFI's, requests.
+ Perform day to day program administration as well as conducting annual testing of the DRaaS environment. Able to work with key stakeholders to create and maintain DRaaS runbooks and coordination of the annual DRaaS test and/or other DR tests.
+ Analyzes current processes to propose areas for improvement to quality and efficiency; leads execution of prioritized enhancements. Works directly with stakeholders across the organization to gather requirements for new and improved processes and services.
+ Works with stakeholders to establish, monitor and report on the adherence to process & procedures for IT services
+ Conducts process training to process users and other stakeholders; provides guidance to the Service Delivery Analyst on service management initiatives and deliverables
+ Participates in strategy development, service review meetings, and various project/initiatives with the business, clients and IT
+ Executes and coordinates daily/routine procedures, including data management, reporting, workflow processing, communication of workflow status, and coordinating activities across multiple teams
+ Other duties as assigned
**Education & Experience**
+ Bachelor's degree in business, computer science or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required
+ 5 years of relevant IT experience
+ Must be eligible to work in the United States without need for work visa or residency sponsorship
**Additional Qualifications**
+ Ability to deliver results while working with remote, virtual, and cross-functional teams
+ Proven ability to be organized and prioritize multiple, complex tasks and successfully shift priorities in response to urgent requests
+ Ability to periodically work outside of regular business hours to support Disaster Recovery testing and other related activities
+ Demonstrated effective written, verbal and presentation communication skills; ability to think creatively
+ Demonstrated effectiveness at conflict management and consensus building on organizational changes and implementations
+ Experience with productivity software: Microsoft SharePoint, Teams, PowerPoint, Excel, Visio
**Preferred Qualifications**
+ ITIL Practitioner Certification or equivalent and advanced degree
+ PBM or healthcare industry experience
+ Engineering, Infrastructure/Cloud experience
+ Data analysis reporting
+ Extensive SharePoint site administration skills
**Physical Demands**
+ Ability to travel up to 10% of time
+ Constantly required to sit, use hands to handle or feel, talk and hear
+ Frequently required to reach with hands and arms
+ Occasionally required to lift and/or move up to 10 pounds
+ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
Potential pay for this position ranges from $81,000.00 - $138,000.00 based on experience and skills.
To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page ( and click on the "Benefits at a glance" button for more detail.
_Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law? ?_
_We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law._
_Prime Therapeutics LLC is a Tobacco-Free Workplace employer._
Positions will be posted for a minimum of five consecutive workdays.
Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.
If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.
Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law? ?
We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
Prime Therapeutics LLC is a Tobacco-Free Workplace employer.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1. or email