Client Service Representative

98127 Seattle, Washington Laboratory Service Inc

Posted 2 days ago

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Job Description

LabCorp is seeking a Customer Service Support Representative to join our team. This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer-centric team in an innovative company.

Pay Range: $21.10 to $32.27 per hour plus 2nd shift differential

All job offers will be based on a candidates skills and prior relevant experience and the terms of the collective bargaining agreement between Dynacare Northwest, Inc. and United Food and Commercial Workers Union, Local 21.

Work Schedule: Monday to Friday, 12:00pm - 8:30pm, additional hours when needed

Work Location: 550 17th Ave. Seattle, WA 98122 (Hybrid)

Benefits: Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), accrue up to 18 days of Annual Leave per year (includes 8 holidays) and Sick Leave (0.0333 hours of sick leave for each hour of work) capped at 64 hours per year, Tuition Reimbursement, and the Employee Stock Purchase Plan.

Job Responsibilities:

  • Act as a liaison between LabCorp, the customer base, and patients
  • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
  • Speak with customers in a courteous, friendly, and professional manner using protocol procedures
  • Inquire, clarify, and confirm customer requirements and understanding of the solution
  • Provide additional customer education and information as needed
  • Qualify and establish inbound new customers requesting LabCorp's products and services
  • Work in multiple databases to research complex issues and questions
  • Notify clients of test results in a timely and accurate manner
  • Review test forms for accuracy and report any discrepancies
  • Participate in activities designed to improve customer satisfaction and business performance
  • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Job Requirements:

  • High School Diploma or GED equivalent required
  • Associate's or Bachelor's degree highly desired
  • Previous experience in a customer service role
  • Experience working in a contact center/call center environment is preferred
  • Prior healthcare industry experience, such as a physician's office or a hospital, is a plus
  • Knowledge of Microsoft Office suite is required
  • Experience with Salesforce.com and/or Laboratory Information Systems is preferred
  • Strong verbal and written communication skills and excellent ability to listen and respond
  • Must be courteous with strong customer service orientation
  • Excellent multitasking abilities required
  • Strong flexibility and the ability to manage and adapt to changing priorities quickly
  • Bilingual in English and Spanish highly desirable

If you're looking for a career that offers opportunities for growth, continual development, professional challenge, and the chance to make a real difference, apply today!

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

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Client Service Representative

98127 Seattle, Washington VCA Animal Hospitals

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Compensation $22-$26 DOEESSENTIAL FUNCTIONS: - Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms - Scheduling and confirming appointments - Placing outbound calls for foll Client Service, Representative, Service, Animal Care, Retail, Client

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Client Service Representative

98194 Seattle, Washington VCA Animal Hospitals

Posted 7 days ago

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Job Description

Compensation $22-$26 DOE
ESSENTIAL FUNCTIONS:
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
- Managing medical records, charts, reports and correspondence
QUALIFICATIONS:
- At least one year of proven past experience helping customers
- High School Diploma/GED or equivalent
- Excellent listening and communication skills
- Compassion for pets and people-as well as awareness and understanding of others' reactions
- Proven decision-making skills to choose the most appropriate course of action
- The ability to integrate new information into problem-solving
- Proficiency in Microsoft Office
- Willingness to work non-traditional hours, including nights, weekends and holidays
- The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
BENEFITS:
We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!
**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
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Veterinary Client Service Representative

98291 Snohomish, Washington Pilchuck Veterinary Hospital

Posted 2 days ago

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Description Position at Pilchuck Veterinary Hospital Pilchuck Veterinary Hospital - Client Service RepresentativeSnohomish, WAFull-timeDaytime/weekend availabilitySchedule: Sunday - Wednesday 11:00am-10:00pmWhy work at Pilchuck Veterinary Hospital?At Pilchuck Veterinary Hospital, we promote an emotionally intelligent work environment and a positive work/life balance. We offer primary care and 24/7 emergency services for dogs and cats. Our integrative medicine department provides rehabilitation services, as well as acupuncture and chiropractic for small animals. We are proud to be AAHA certified. Founded with a pioneering veterinary spirit, Pilchuck Veterinary Hospital has been serving Snohomish and the Puget Sound region since 1963. With a dedicated support staff, we provide 24-hour emergency and critical care for small animals, offering extensive resources to the veterinary community of the Pacific Northwest. Ideal candidate: possesses superior customer service skillsveterinary experience preferredhas strong communication skillsis self-motivatedworks well on a teamhas scheduling flexibilityis a quick learnerhas 1-2 years of customer service experience in a veterinary setting.Job Skills / Requirements: Experience as a receptionist required. Organization and tremendous attention to detail is a must. Must be able to multi-task and manage time effectively. Excellent communication and listening skills. Has professional and pleasant phone etiquette. Computer skills required.Accurate accounting skills are a must. Strong problem-solving abilities (judgment, logic, creativity, conflict resolution). Required licenses:•Must be able to obtain and maintain a Veterinary Medication Clerk's license, overseen by the WA state Department of Health. We invest heavily in our employees' long-term growth and happiness. We offer a wonderful benefits package for full-time employees including: Health, vision, dental insurance401k matchPTO Paid Parental leavePurr-ental leavePet care discounts Life insuranceSo much more! Salary Range: Compensation negotiable based on credentials and experience with an hourly pay rate starting at $19.50 - $23.50/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.For more about our practice:

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Customer Service Representative

98074 Sammamish, Washington VCA Animal Hospitals

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Job Description

We are seeking a motivated and personable Veterinary Customer Service Representative to join our front desk team.
As the first point of contact for our clients, you will play a key role in ensuring an exceptional experience from start to finish. This position is ideal for someone who loves animals, enjoys working with people, and thrives in a fast-paced environment.
**Key Responsibilities**
+ Greet clients and patients with warmth and professionalism
+ Answer multi-line phone systems, respond to inquiries, and schedule appointments
+ Provide accurate information about services, pricing, and policies
+ Maintain accurate client records and update patient files
+ Process payments and manage billing inquiries
+ Assist with prescription refill requests and communication with veterinary staff
+ Ensure cleanliness and organization of the reception area
+ Support a team-oriented environment with open communication
**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
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Customer Service Representative

98194 Seattle, Washington UnitedHealth Group

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Job Description

_This position is Remote in Seattle, WA. If you are located within commutable distance to the office at 904 7th Ave Seattle, WA 98104, you will have the flexibility to work remotely* as you take on some tough challenges._
**Optum** is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data?and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits?and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization?on a global scale. Join us to start **Caring. Connecting. Growing together.**
This position is full time Monday - Friday. Employees are required to work an 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime.
We offer 2 weeks of training virtually. The hours of the training will be aligned with your schedule.
**Primary Responsibilities:**
+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School Diploma / GED OR equivalent work experience
+ Must be 18 years of age OR older
+ 1+ years of Customer Service experience
+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
+ Skilled in problem solving to quickly assess current state and formulate recommendations
+ Ability to work Monday - Friday, 8:00 am - 5:00 pm.
+ Ability to attend on site as needed during the first month of employment
**Preferred Qualifications:**
+ 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ Health Care Experience
**Telecommuting Requirements:**
+ Reside within 30 miles distance from 904 7th Ave Seattle, WA 98104
+ Ability to keep all company sensitive documents secure (if applicable)
+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
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Customer Service Representative

98093 Federal Way, Washington Virginia Mason Franciscan Health

Posted 1 day ago

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Job Description

**Responsibilities**
Virginia Mason is seeking a Customer Services Representative in our ambulatory clinic.
The Customer Services Representative facilitates and coordinates the daily activities of the section to ensure that each patient feels respected, welcome and comfortable. As a Customer Services Representative you will assist providers in administering health care through telephone answering, appointment scheduling, rooming patients, managing and communicating daily schedules, ensuring revenue capture is complete/timely, and communicating test results and patient concerns in an efficient and timely manner. Our Customer Service Representatives contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System, a model that has transformed health care by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad.
Join us, and find out how many ways Virginia Mason offers customer service professionals the chance to focus on what really matters - our patients.
If you are ready to start a career with an established team in an organization that understands the importance of your life's calling, it's time to connect with us!
_"We deliver inspired people to do meaningful work."_
**Qualifications**
Required:
· 6 months customer service or medical setting experience or Associates degree.
· Professional demeanor with a positive, upbeat attitude
· Excellent organizational and interpersonal communications.
· Detail oriented with ability to multi-task. Capable to work independently with minimal supervision.
· Ability to effectively present information an respond to questions from administrative and clinical staff, groups of managers, patients and physiciansPreferred:· Knowledge of medical terminology
Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes a comprehensive compensation and benefits package, and the opportunity to live in one of the most livable cities in the nation, you will find that an opportunity with Team Medicine is one worth taking.
We are an equal opportunity/affirmative action employer.
**Overview**
Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers.
At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.
While you're busy impacting the healthcare industry, we'll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!
**Pay Range**
$21.09 - $30.99 /hour
We are an equal opportunity/affirmative action employer.
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Customer Service Representative

98093 Federal Way, Washington Virginia Mason Franciscan Health

Posted 1 day ago

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Job Description

**Responsibilities**
Virginia Mason is seeking a Customer Services Representative in our ambulatory clinic.
The Customer Services Representative facilitates and coordinates the daily activities of the section to ensure that each patient feels respected, welcome and comfortable. As a Customer Services Representative you will assist providers in administering health care through telephone answering, appointment scheduling, rooming patients, managing and communicating daily schedules, ensuring revenue capture is complete/timely, and communicating test results and patient concerns in an efficient and timely manner. Our Customer Service Representatives contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System, a model that has transformed health care by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad.
Join us, and find out how many ways Virginia Mason offers customer service professionals the chance to focus on what really matters - our patients.
If you are ready to start a career with an established team in an organization that understands the importance of your life's calling, it's time to connect with us!
_"We deliver inspired people to do meaningful work."_
**Qualifications**
Required:
· 6 months customer service or medical setting experience or Associates degree.
· Professional demeanor with a positive, upbeat attitude
· Excellent organizational and interpersonal communications.
· Detail oriented with ability to multi-task. Capable to work independently with minimal supervision.
· Ability to effectively present information an respond to questions from administrative and clinical staff, groups of managers, patients and physiciansPreferred:· Knowledge of medical terminology
Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes a comprehensive compensation and benefits package, and the opportunity to live in one of the most livable cities in the nation, you will find that an opportunity with Team Medicine is one worth taking.
We are an equal opportunity/affirmative action employer.
**Overview**
Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.
Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person - body, mind, and spirit - in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.
Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.
We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.
**Pay Range**
$21.09 - $30.99 /hour
We are an equal opportunity/affirmative action employer.
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Customer Service Representative

98073 Snoqualmie, Washington Heidelberg Materials US, Inc.

Posted 1 day ago

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**About Us**
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.
**What You'll Be Doing**
+ Respond to inbound customer calls, emails, and chat inquiries in a professional and timely manner.
+ Resolve customer issues by identifying problems, researching solutions, and implementing effective responses.
+ Document interactions and update customer accounts in our system with accurate details.
+ Collaborate with other team members to ensure a seamless customer experience.
+ Maintain up-to-date knowledge of company policies, products, and services.
**What Are We Looking For**
+ Customer service experience: Minimum 1-2 years in fast-paced roles such as heavy call centers.
+ Excellent communication skills: Clear, professional verbal and written skills to connect with customers effectively.
+ Problem-solving abilities: Ability to think on your feet, handle multiple inquiries, and resolve issues efficiently. Comfortable navigating technology and learning new tools quickly.
+ Empathy: A customer-first attitude with a genuine desire to help others.
+ Team spirit: Ability to work collaboratively with colleagues to meet goals and improve processes.
**Work Environment**
Our Customer Service Representatives work in a dynamic and supportive environment. You will be part of a collaborative team that values open communication and continuous improvement. The role involves working in an office setting with standard office equipment and technology. Flexibility in working hours may be required to accommodate different time zones and customer needs.
**What We Offer**
+ Competitive base salary
+ 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.
+ Highly competitive benefits programs, including:
+ Medical, Dental, and Vision along with Prescription Drug Benefits.
+ Health Savings Account (HSA), Health Reimbursement Account (HRA), and Flexible Spending Account (FSA).
+ AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance.
+ Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave, and 10 Paid Holidays.
Equal Opportunity Employer - Minority / Female / Veteran / Disabl
**Req ID** JR10008749
**Minimum Pay Rate:** 54,900.00
**Maximum Pay Rate:** 67,706.67
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Customer Service Representative

98073 Snoqualmie, Washington Crash Champions

Posted 9 days ago

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Job Description

**Champions Do More**
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
**Responsibilities**
+ Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
+ Clean workspace, this is the first point of contact our customers have with our facility.
+ Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
+ Provide clerical and administrative support to the General Managers and Service Advisors.
+ Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
+ Perform other related duties as assigned
**Qualifications**
+ Interpersonal and customer service skills.
+ Analytical and problem-solving skills.
+ Multitasking and organizational skills.
+ Ability to answer a high volume of calls and/or emails daily.
+ Attentiveness and patience
**Benefits**
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
+ Medical Insurance
+ Dental Insurance
+ Vision Insurance
+ Group Life Insurance
+ Disability Insurance
+ 401k Retirement Plan with match
+ Referral Bonus ("Cash From Crash")
+ 5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Submit a Referral
**Posted Min Pay Rate** USD $16.66/Hr.
**Posted Max Pay Rate** USD $5.00/Hr.
**ID** _2025-14573_
**Category** _Customer Service_
**Position Type** _Regular Full-Time_
**Location : Postal Code** _98052_
**_Location : Address_** _18138 Redmond Way_
**Remote** _No_
**Posted Min Pay Rate** _USD 16.66/Hr._
**Posted Max Pay Rate** _USD 25.00/Hr._
**Prioritization** _Tier 2 - Staffing Needs_
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