257 Service Sector jobs in Mantua Township

Apply now: Tier 1 Desktop Analyst, location is Onsite in Jenkintown, PA. The start date is ideally 2/17 or sooner for this 2-3 month contract position.

Job Title: Tier 1 Desktop Analyst
Location-Type: Onsite - Jenkintown, PA
Start Date Is: Ideally 2/17 or sooner
Duration: 2-3 months (Contract)
Compensation Range: $22-$26/hr

Job Description:
Provide Tier 1 desktop support to end users, handling troubleshooting, account management, and hardware fixes in an onsite environment.

Day-to-Day Responsibilities:

• Provide first-line technical support for desktops, monitors, and printers.
• Manage and resolve tickets within Spiceworks ticketing system.
• Administer Google Workspace accounts for email and user management.
• Perform Active Directory tasks, including account creation and lockouts.
• Troubleshoot end-user issues and provide break-fix support.
• Work with Azure for cloud-based operations.

Requirements:

• Must-Haves:
  
  • 2-5 years of experience as a Tier 1 Desktop Analyst.
  • Ability to work independently without requiring extensive supervision.
  • Experience with Spiceworks or willingness to learn.
  • Proficiency in Google Workspace for account administration.
  • Familiarity with Azure cloud environment.
  • Strong knowledge of Active Directory, including user account management.
  • Hands-on experience with end-user support and troubleshooting hardware issues.
• Nice-to-Haves:
  
  • Experience in higher education or non-profit organizations.

Apply now: Tier 1 Desktop Analyst, location is Onsite in Jenkintown, PA. The start date is ideally 2/17 or sooner for this 2-3 month contract position.

Job Title: Tier 1 Desktop Analyst
Location-Type: Onsite - Jenkintown, PA
Start Date Is: Ideally 2/17 or sooner
Duration: 2-3 months (Contract)
Compensation Range: $22-$26/hr

Job Description:
Provide Tier 1 desktop support to end users, handling troubleshooting, account management, and hardware fixes in an onsite environment.

Day-to-Day Responsibilities:

• Provide first-line technical support for desktops, monitors, and printers.
• Manage and resolve tickets within Spiceworks ticketing system.
• Administer Google Workspace accounts for email and user management.
• Perform Active Directory tasks, including account creation and lockouts.
• Troubleshoot end-user issues and provide break-fix support.
• Work with Azure for cloud-based operations.

Requirements:

• Must-Haves:
  
  • 2-5 years of experience as a Tier 1 Desktop Analyst.
  • Ability to work independently without requiring extensive supervision.
  • Experience with Spiceworks or willingness to learn.
  • Proficiency in Google Workspace for account administration.
  • Familiarity with Azure cloud environment.
  • Strong knowledge of Active Directory, including user account management.
  • Hands-on experience with end-user support and troubleshooting hardware issues.
• Nice-to-Haves:
  
  • Experience in higher education or non-profit organizations.

Help Desk Specialist

Arete Technologies, Inc. offers a set of innovative consulting and outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients. We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemes and unconventional channels to provide one-stop solutions for all your workforce needs. Our team is an exquisite amalgamation of vast experiences of over 30 years in the IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on a 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both consultants and clients. We are pre-eminent service providers in the field of staff augmentation, IT consultancy, software development, web development, providing unexcelled services and focusing on both the employers and employees.

Job Description

MUST HAVE:

• Previous IT Service Desk experience including:
• Experience investigating and supporting end user technology including hardware, printers, phones, and software
• Active Directory experience including password reset and basic user and security administration
• Experience with laptop reimaging
• Proficient in Microsoft Office applications including MS Outlook
• Excellent communication and strong customer service skills

Additional Information

Best Regards, Amrit Lal

Apply now: Tier 1 Desktop Analyst, location is Onsite in Jenkintown, PA. The start date is ideally 2/17 or sooner for this 2-3 month contract position.

Job Title: Tier 1 Desktop Analyst
Location-Type: Onsite - Jenkintown, PA
Start Date Is: Ideally 2/17 or sooner
Duration: 2-3 months (Contract)
Compensation Range: $22-$26/hr

Job Description:
Provide Tier 1 desktop support to end users, handling troubleshooting, account management, and hardware fixes in an onsite environment.

Day-to-Day Responsibilities:

• Provide first-line technical support for desktops, monitors, and printers.
• Manage and resolve tickets within Spiceworks ticketing system.
• Administer Google Workspace accounts for email and user management.
• Perform Active Directory tasks, including account creation and lockouts.
• Troubleshoot end-user issues and provide break-fix support.
• Work with Azure for cloud-based operations.

Requirements:

• Must-Haves:
  
  • 2-5 years of experience as a Tier 1 Desktop Analyst.
  • Ability to work independently without requiring extensive supervision.
  • Experience with Spiceworks or willingness to learn.
  • Proficiency in Google Workspace for account administration.
  • Familiarity with Azure cloud environment.
  • Strong knowledge of Active Directory, including user account management.
  • Hands-on experience with end-user support and troubleshooting hardware issues.
• Nice-to-Haves:
  
  • Experience in higher education or non-profit organizations.

We are hiring two Help Desk Analysts-one in Philadelphia and one in King of Prussia -to join our IT Support Services team. This role encompasses both Tier One and Tier Two responsibilities, offering a growth path for candidates with varying levels of experience. You will provide technical support for Windows-based hardware and software, Mobile Devices, Entra ID (Azure AD), password resets, and general IT troubleshooting. This is an on-site opportunity that will see the successful candidate on-site daily in either Center City or King of Prussia.

Key Responsibilities:

• Serve as the first point of contact for end-user technical support via phone, email, or ticketing system.
  
• Provide basic troubleshooting for Windows OS, mobile devices, Microsoft 365, and standard desktop applications.
  
• Assist with Entra ID (Azure AD) password resets and account lockouts.
  
• Resolve common hardware issues (e.g., monitors, printers, peripherals).
  
• Log and track support requests in the ticketing system.
  
• Escalate unresolved issues to Tier Two with detailed documentation.
  
• Contribute to internal knowledge base and support documentation.

Qualifications:

• 1+ year of experience in IT support or customer service.
  
• Basic knowledge of Windows OS and Microsoft 365.
  
• Familiarity with Entra ID (Azure AD), including user group administration and password management.
  
• Experience with remote support tools and ITSM/ticketing systems.
  
• Strong communication and problem-solving skills.
  
• Ability to multitask in a fast-paced environment.

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals) preferred.

Benefits:

• Competitive salary based on experience and tier level
  
• Health, dental, and vision insurance
  
• 401(k) with company match
  
• Paid time off and holidays
  
• Professional development and certification support

Description
We are offering an exciting opportunity for a Help Desk Manager in South, New Jersey. As a Help Desk Manager, you will be responsible for overseeing our service desk team and ensuring our IT support processes are efficient and effective. You will collaborate with different departments to enhance service efficiency and lead a team of technicians to provide top-tier service delivery.
Responsibilities
- Oversee a team of service desk technicians, providing mentorship and direction
- Efficiently manage the flow of tickets and ensure issues are resolved in a timely manner
- Refine and develop IT support processes for optimal service delivery
- Collaborate with other departments to enhance the efficiency of IT services
- Track performance metrics and instigate continuous improvement initiatives
- Utilize ITSM and active directory in managing and troubleshooting IT issues
- Engage in the deployment and configuration of various technologies including Cisco, Citrix, Cloud, and Dell Technologies
- Provide deskside support and manage computer hardware issues.
Requirements - Comprehensive understanding and practical experience with Cisco Technologies
- Proficiency in Citrix Technologies
- Familiarity with Cloud Technologies, including implementation and troubleshooting
- Experience with Dell Technologies
- Knowledge of IT Service Management (ITSM)
- Ability to manage and troubleshoot Active Directory
- Strong skills in Computer Hardware, including maintenance and repair
- Proficiency in Configuration Management
- Experience in managing and facilitating IT Deployments
- Expertise in Deskside Support, including resolving end-user issues Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Description
Position Summary
Join a dynamic IT support team at a client-focused managed services provider where relationships matter more than transactions. As a Level II Help Desk Technician, you'll be the go-to expert for resolving technical issues, supporting end users, and ensuring smooth day-to-day operations across various client environments. This role blends remote troubleshooting with occasional on-site visits, offering a mix of technical challenge and customer interaction.
Key Responsibilities
+ Deliver Tier 1 and 2 Support: Diagnose and resolve issues involving desktops, laptops, printers, and networked devices-both remotely and in person.
+ Maintain Accurate Records: Log incidents, escalate when necessary, and ensure clear documentation of all support activities.
+ Client Communication: Provide friendly, professional support via phone, email, and face-to-face interactions.
+ Network Troubleshooting: Address problems related to Active Directory, DNS, DHCP, and basic routing/switching.
+ Participate in On-Call Rotation: Be available for after-hours support as part of a rotating schedule.
Requirements
Top Qualifications
+ Experience & Education: 3+ years in IT support or a degree in Information Systems (or related field).
+ Technical Proficiency: Strong knowledge of Windows OS, Active Directory, Office 365, and basic networking.
+ Communication Skills: Ability to explain technical concepts to non-technical users with clarity and patience.
+ Organization & Multitasking: Capable of managing multiple tickets and tasks with attention to detail.
+ Mobility & Physical Readiness: Must have reliable transportation and be able to lift and install hardware.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Description & Requirements

The Tier 1 Help Desk IT Specialist will be responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues for a public sector client. This position will primarily operate within the ServiceNow platform to log, track, and resolve IT support tickets. The Tier 1 Help Desk IT Specialist will serve as the first point of contact for employees seeking technical assistance and will escalate issues as needed to Tier 2 support personnel.

This is a remote position.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS146, T2, Band 5

Job-Specific Essential Duties and Responsibilities:

- Professional Communication: Tier 1 staff are expected to maintain professionalism in all forms of communication with customers, Tier members, and associated contacts.

- Understanding of Help Desk Process: Ensure a complete understanding of the client's Help Desk process, including ticket assignment, categorization, proper escalation, and resolution.

- Issue Reporting: Bring any issues concerning employees to the attention of the Help Desk Team Lead, who will then notify the Help Desk Manager.

- Clear Communication: All written and verbal communication to all parties must be clear, concise, appropriate, and understandable.

- Systems Health Check: Conduct a systems health check every business day at 7 am and report findings to designated email recipients, primarily the operations team.

- Utilization of FAQs and Knowledge Base: Utilize provided FAQs and knowledge base to promptly address or route tickets, with the goal of resolving as many tickets on first contact as possible.

- Phone Answering Protocol: Use a provided script for answering phones for every incoming call to the Help Desk.

- Ticket Handling: Be prepared to handle tickets via email, phone, or other channels as they come into the Help Desk. Retrieve tickets at designated intervals throughout the business day.

- Understanding of Ticket Management System: Possess a complete understanding of the OTS Ticket management system used by the client's Help Desk.

- Information Gathering and Transfer: Obtain and provide all necessary information for tickets to be worked properly. Contact the client's employees who submitted tickets to obtain missing information prior to transferring tickets.

- Documentation: Include all information submitted by ticket submitters, including screenshots and attachments, when transferring ticket information to other parties. Document all communication regarding a ticket in the ticket management system in a timely manner.

- Security Access Requests: Ensure hard copy security access request documents have correct signatures before transferring to the next level for processing.

- Timely Communication: Communicate with all parties efficiently and timely to obtain necessary information.

- Ticket Transfer Coordination: Coordinate the transfer of tickets between Help Desk tiers/groups, including external Help Desks, to mitigate confusion/disagreements between parties.

- Aging Ticket Management: Ensure aging tickets (tickets over 5 days old) are actively addressed by daily follow-ups with assigned personnel.

- Acknowledgment of Requests: Acknowledge, with return communication, receipt and completion of requests for action from all parties.

- Defect and Resolution Approach Communication: Contact client's employees if another Tier identifies issues as defects, change requests, or other resolution approaches using provided scripted email resolution.

- Survey Response Review: Conduct a daily review of incoming ticket survey responses and follow up with client's employees needing further assistance. Report findings to the Help Desk Lead, who will report consolidated findings to the Help Desk Manager.

- Resolution Response Review: Conduct a daily review of all resolution responses from all Tiers to ensure quality assurance. Report findings to the Help Desk Lead, who will report consolidated findings to the Help Desk Manager.

- PII Recognition and Notification: Recognize and properly address Personally Identifiable Information (PII), following set protocols, and notify the Help Desk Lead, who will notify the Help Desk Manager.

- Out-of-Office Ticket Addressing: Address all tickets, including those assigned to other Tier 1 members who are out of the office, without delay.

- Urgent Ticket Handling: Recognize and address certain tickets as urgent, including but not limited to employee out-of-cycle pay requests, employee separation requests, OIG audit requests, and financial document processing issues.

Job-Specific Minimum Requirements:

- Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

- 1+ years of work experience required.

- Proven experience in a technical support role, preferably in a Help Desk or Service Desk environment.

- Proficiency in using the ServiceNow platform for IT service management and ticketing.

- Strong knowledge of computer hardware, software applications, operating systems, and network protocols.

- Excellent troubleshooting and problem-solving skills with the ability to resolve technical issues efficiently.

- Effective communication skills with the ability to convey technical information clearly to nontechnical users.

- Customer-focused approach with a commitment to delivering high-quality IT support services.

- IT certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus.

- Working Conditions:

- This position may require occasional evening or weekend work to support system upgrades or resolve critical issues.

-Contingent upon Individual's ability to obtain security clearance and approval of badging.

#techjobs #clearance

Minimum Requirements

TCS146, T2, Band 5

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

45,000.00

Maximum Salary

$

60,000.00

SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!
This role provides technical and troubleshooting assistance related to computer hardware and software, mobile devices, printers, and desktops. Working in a corporate environment, these professionals must be great communicators and translate their technical knowledge into actionable direction. This position is responsible for handling all issue that are escalated. This position will also assist in the implementation of companywide projects as needed.
Essential Job Functions:
+ Escalate problems to higher level tier groups as required or to supervisor.
+ Using service desk software to record, track and document the problem solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
+ Apply company approved diagnostic utilities to aid in troubleshooting
+ Access FAQ resources on the Internet/Intranet to aid in problem resolution
+ Perform trouble resolution fixes remotely or in person, including installing and upgrading software, installing hardware, and configuring systems and applications
+ Perform preventative maintenance, including checking and cleaning of end user devices, and non-end user IT equip
+ Test fixes to ensure problem has been adequately resolved
+ Perform post-resolution follow ups with end user and team members as required
+ Alert management to emerging trends in incidents
+ Assist in software releases and roll-outs according to Change Management best practices
+ Adhere to site audit responsibility policies and procedures
+ Monitor service desk system for incoming requests and resolve or escalate accordingly
+ Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; desktops, laptops, printers, and other peripheral device issues
+ Responds to queries either in person, via email or over the phone; guide end users/ clients through problem-solving process, follow up with users to ensure issue has been resolved.
+ Responsibly handle confidential data
+ Continuously improve upon technical skills sets within assigned areas of expertise
+ Assist in training of tier I support staff and in their day to day operations as needed
+ Assist in various projects assignment by management
+ Participate in company and department provided training
+ Other activities as may be assigned by your manager
Qualifications/ Requirements:
+ High School Diploma or G.E.D or equivalent combination of education and experience
+ Intermediate-level support staff with 2-4 years of relevant experience
+ Knowledge of advanced computer hardware, including desktops, laptops, smartphones, and end user facing network configurations
+ Experience with Microsoft Client Operating Systems
+ Extensive application support experience with Microsoft Office suites and Office365 Applications
+ Working knowledge of software and hardware diagnostic tools
+ Exceptional written and oral communication skills and customer service mentality
+ Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
+ Strong documentation skills and a willingness to assist with documentation
+ Proficient in basic network fundamentals
+ Self-Starter with ability to work as part of a team and individually as required by specific project needs
+ Excellent time management skills and the ability to prioritize
+ Possess the traits of having patience, being thorough and innovative
+ Flexibility to work as needed according to business needs. This may include nights, weekends, and overtime work
+ Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components
+ The ideal candidate should be dependable with an excellent attendance record, work well in a "Team Environment", be cooperative and respectful
+ Ability to work independently with minimal supervision
+ Ability to conduct research into a wide range of computing issues is required
+ Ability to absorb and retain information quickly
+ Ability to present ideas in user-friendly, business-friendly, and technical language
+ Highly self-motivated and directed
+ Keen attention to detail
+ Ability to effectively prioritize and execute tasks in a high-pressure environment
+ The employee may be required to report to a different local office as a normal, contemplated, and mandated incident of their employment
+ Must be able to physically to handle and set up technology equipment. Can require lifting to 50lbs.
#LI-AS1 #LI-Onsite
Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
The annual full time base salary range for this role is
$52,000.00 - $70,000.00
Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.
Pay Transparency Nondiscrimination Provision ( is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Know Your Rights, Workplace Discrimination is Illegal (