What Jobs are available for Support Specialist in Jacksonville?
Showing 70 Support Specialist jobs in Jacksonville
Customer Support Specialist
32202 Jacksonville, Florida
$40000 Annually
WhatJobs Direct
Posted 1 day ago
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Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their team in Jacksonville, Florida, US . This role is central to maintaining high levels of customer satisfaction by providing timely and effective assistance. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services through various channels, including phone, email, and live chat. Responsibilities include actively listening to customer concerns, troubleshooting problems, and escalating complex issues to the appropriate departments when necessary. You will maintain accurate records of customer interactions and transactions, ensuring all cases are documented thoroughly in the CRM system. A key aspect of this role is to de-escalate tense situations and find solutions that satisfy customer needs while adhering to company policies. You will also be involved in educating customers on product features and best practices, contributing to proactive customer support. The ideal candidate will possess exceptional communication and interpersonal skills, with a patient and empathetic approach to customer service. Previous experience in a customer support or helpdesk role is required. Proficiency with CRM software and ticketing systems is a must. Strong problem-solving abilities and the capacity to work efficiently under pressure are essential. A high school diploma or equivalent is required; an Associate's or Bachelor's degree is a plus. You should be comfortable working in a fast-paced environment and be a team player. This position offers a competitive salary, benefits package, and opportunities for professional development within a growing company. Join our client's Jacksonville team and make a difference in our customers' experience.
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0
Technical Support Specialist
32202 Jacksonville, Florida
$55000 Annually
WhatJobs Direct
Posted 4 days ago
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Job Description
Our client is actively seeking a dedicated and customer-focused Technical Support Specialist to join their fully remote helpdesk team. In this role, you will be the first point of contact for customers seeking technical assistance with our client's diverse range of products and services. Your primary responsibility will be to provide timely, accurate, and empathetic support to resolve customer issues efficiently. This includes troubleshooting hardware and software problems, guiding users through step-by-step solutions, documenting support interactions, and escalating complex issues to higher-level technical teams when necessary. The ideal candidate will possess excellent communication and active listening skills, with a patient and professional demeanor. A strong understanding of common operating systems (Windows, macOS), networking fundamentals, and general IT troubleshooting techniques is essential. Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is highly desirable. You should be adept at explaining technical concepts in clear, easy-to-understand language for non-technical users. As this is a fully remote position, you must be a self-starter, highly organized, and able to manage your time effectively in a home-based work environment. Reliable internet connectivity and a dedicated workspace are required. You will need to collaborate effectively with team members and other departments through virtual communication channels. We are looking for individuals who are passionate about providing exceptional customer service and possess a genuine desire to help others solve their technical challenges. This is a great opportunity to build your career in technical support within a supportive and flexible remote setting. Our client values excellent problem-solving skills and a commitment to customer satisfaction. If you thrive on helping people and possess strong technical aptitude, we encourage you to apply.
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1
Senior Customer Support Specialist
32202 Jacksonville, Florida
$48000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client, a leader in digital services, is seeking a highly motivated and experienced Senior Customer Support Specialist to join their thriving remote team. This role is critical in ensuring exceptional client satisfaction and maintaining the high standards of service our organization is known for. You will be the primary point of contact for a diverse range of customer inquiries, providing comprehensive support across multiple channels including email, live chat, and phone.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues efficiently and empathetically through various communication channels.
- Troubleshoot technical problems, guide users through step-by-step solutions, and escalate complex issues to appropriate departments.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Develop and maintain a deep understanding of our product suite and services to provide expert advice and support.
- Identify trends in customer issues and provide feedback to product development and engineering teams to drive improvements.
- Contribute to the creation and maintenance of knowledge base articles and support documentation.
- Train and mentor junior support staff, fostering a collaborative and high-performing team environment.
- Participate in quality assurance reviews of support interactions to ensure consistent service delivery.
- Proactively engage with customers to gather feedback and identify opportunities for service enhancement.
- Stay updated on industry best practices in customer service and support technologies.
- Proven experience as a Customer Support Specialist or in a similar client-facing role, with at least 3 years in a senior capacity.
- Excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely.
- Strong problem-solving and analytical skills, with a knack for diagnosing and resolving technical issues.
- Proficiency in using CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
- Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced remote environment.
- Demonstrated experience in handling difficult customer situations with professionalism and de-escalation techniques.
- A patient, customer-centric attitude and a passion for helping others.
- Experience with remote collaboration tools (e.g., Slack, Zoom, Microsoft Teams).
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- Previous experience in a remote-first organization is highly advantageous.
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2
Senior Customer Support Specialist
32250 Jacksonville, Florida
$45000 Annually
WhatJobs Direct
Posted 3 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Jacksonville, Florida, US . This role plays a critical part in ensuring customer satisfaction by providing exceptional technical assistance and product guidance. The ideal candidate will possess a deep understanding of customer service principles and a knack for problem-solving.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve complex technical issues, escalating when necessary to senior technical teams.
- Provide comprehensive product support and training to customers.
- Develop and maintain a deep understanding of our client's product suite and services.
- Create and update knowledge base articles and customer-facing documentation.
- Identify trends in customer issues and provide feedback to the product development team for improvement.
- Conduct user acceptance testing for new features and updates.
- Build and maintain strong relationships with customers, fostering loyalty and retention.
- Adhere to all company policies and procedures, including data privacy regulations.
- Contribute to a positive and collaborative team environment.
- Proven experience in a customer support or helpdesk role, with at least 3 years in a senior capacity.
- Excellent communication, interpersonal, and active listening skills.
- Strong analytical and problem-solving abilities with a keen attention to detail.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts clearly to both technical and non-technical users.
- Experience with SaaS products is highly desirable.
- Associate's or Bachelor's degree in a related field or equivalent work experience.
- Ability to work effectively both independently and as part of a team in a hybrid work environment.
- A passion for customer success and exceeding expectations.
- Must be available to work flexible hours as needed.
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3
Lead Customer Support Specialist
32201 Jacksonville, Florida
$55000 Annually
WhatJobs Direct
Posted 1 day ago
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Job Description
Our client is seeking an experienced and dedicated Lead Customer Support Specialist to manage and enhance customer service operations at their Jacksonville, Florida, US location. This pivotal role involves overseeing a team of customer support representatives, ensuring the delivery of exceptional service and efficient issue resolution. You will be responsible for developing and implementing customer service policies and procedures, training new team members, and monitoring team performance to achieve key service metrics. Key duties include handling escalated customer complaints, resolving complex technical or service issues, and providing guidance and support to the customer service team. The Lead Specialist will also analyze customer feedback and service data to identify areas for improvement and implement proactive solutions.
This position requires a deep understanding of customer relationship management principles and best practices. You will collaborate with other departments, such as Sales and Product Development, to ensure a seamless customer experience and communicate customer needs effectively. The role involves creating and maintaining support documentation, knowledge bases, and FAQs to empower both customers and support agents. You will also be responsible for performance management of the team, conducting regular one-on-one meetings, and fostering a positive and productive work environment.
The ideal candidate will have a Bachelor's degree or equivalent experience in a related field. A minimum of 4 years of experience in customer service, with at least 2 years in a supervisory or lead role, is required. Proven ability to lead and motivate a team, strong problem-solving skills, and excellent communication and interpersonal abilities are essential. Proficiency with CRM software (e.g., Salesforce, Zendesk) and customer support tools is necessary. Experience in developing training materials and conducting effective training sessions is also important. The ability to handle stressful situations calmly and professionally, and a passion for delivering outstanding customer service are critical. This on-site role offers the opportunity to be a key player in shaping the customer experience for a growing company.
This position requires a deep understanding of customer relationship management principles and best practices. You will collaborate with other departments, such as Sales and Product Development, to ensure a seamless customer experience and communicate customer needs effectively. The role involves creating and maintaining support documentation, knowledge bases, and FAQs to empower both customers and support agents. You will also be responsible for performance management of the team, conducting regular one-on-one meetings, and fostering a positive and productive work environment.
The ideal candidate will have a Bachelor's degree or equivalent experience in a related field. A minimum of 4 years of experience in customer service, with at least 2 years in a supervisory or lead role, is required. Proven ability to lead and motivate a team, strong problem-solving skills, and excellent communication and interpersonal abilities are essential. Proficiency with CRM software (e.g., Salesforce, Zendesk) and customer support tools is necessary. Experience in developing training materials and conducting effective training sessions is also important. The ability to handle stressful situations calmly and professionally, and a passion for delivering outstanding customer service are critical. This on-site role offers the opportunity to be a key player in shaping the customer experience for a growing company.
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4
Remote Customer Support Specialist
32201 Jacksonville, Florida
$45000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Remote Customer Support Specialist to provide exceptional service to their valued customers. This fully remote role requires individuals who are passionate about helping others and possess excellent communication skills. You will be the primary point of contact for customer inquiries, addressing issues via phone, email, and chat. Responsibilities include troubleshooting product or service problems, guiding customers through solutions, processing orders and returns, and escalating complex issues to the appropriate departments. A successful candidate will be adept at de-escalating challenging situations, maintaining a positive and professional demeanor, and meticulously documenting all customer interactions. We are looking for someone who is self-motivated, organized, and thrives in an independent work environment. You must have a reliable internet connection and a quiet workspace to ensure high-quality customer interactions. Training will be provided, but a strong understanding of customer service principles is essential. This is a fantastic opportunity for individuals seeking a stable career with growth potential in a supportive, remote-first company culture. You will be instrumental in shaping the customer experience and contributing to the overall success of the company.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide detailed product and service information, troubleshooting, and solutions.
- Process orders, returns, and exchanges accurately.
- Identify and escalate customer issues to appropriate teams for resolution.
- Document all customer interactions and feedback in the CRM system.
- Maintain a high level of customer satisfaction through effective problem-solving.
- Contribute to a knowledge base of common issues and resolutions.
- Adhere to company policies and procedures.
- High school diploma or equivalent; some college coursework is a plus.
- Proven customer support or customer service experience.
- Excellent verbal and written communication skills.
- Strong active listening and empathy skills.
- Proficiency in using CRM software and help desk tools.
- Ability to multitask and manage time effectively in a remote setting.
- A dedicated home office setup with reliable high-speed internet.
- Ability to work independently and collaboratively within a remote team.
- Patience and a customer-centric approach to problem-solving.
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5
Senior Customer Support Specialist
32201 Jacksonville, Florida
$55000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. This is an excellent opportunity for a dedicated professional to make a significant impact on customer satisfaction and retention.
Responsibilities:
Qualifications:
Responsibilities:
- Provide exceptional, empathetic, and efficient customer support across multiple channels, including email, phone, and live chat.
- Act as a primary point of contact for escalated customer issues, troubleshooting complex problems and delivering timely resolutions.
- Develop and maintain a deep understanding of our client's products and services to accurately assist customers.
- Collaborate with cross-functional teams, such as product development and sales, to relay customer feedback and identify areas for improvement.
- Create and update customer support documentation, including FAQs, knowledge base articles, and troubleshooting guides.
- Train and mentor junior support staff, sharing best practices and ensuring consistent service quality.
- Monitor support queues and performance metrics, identifying trends and recommending proactive solutions.
- Contribute to the continuous improvement of customer service processes and workflows.
- Adhere to company policies and procedures while ensuring customer data privacy and security.
- Champion the customer experience, striving to exceed expectations with every interaction.
Qualifications:
- Proven experience (3+ years) in a customer service or helpdesk role, with at least 1 year in a senior or lead capacity.
- Exceptional communication, interpersonal, and active listening skills.
- Strong problem-solving and analytical abilities, with a knack for de-escalating challenging situations.
- Proficiency in using CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote environment.
- A patient, customer-centric attitude and a passion for delivering outstanding service.
- Experience in a SaaS or technology-focused company is a plus.
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- Must have a reliable internet connection and a dedicated home office space conducive to a professional remote work environment.
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6
Senior Customer Support Specialist
32202 Jacksonville, Florida
$55000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly growing technology company, is looking for an experienced Senior Customer Support Specialist to enhance their customer service operations in Jacksonville, Florida, US . This role involves providing exceptional technical support and problem resolution for a diverse client base. The position offers a hybrid work arrangement, allowing for a blend of in-office collaboration and remote work flexibility, ensuring both team synergy and individual focus.
Responsibilities:
Responsibilities:
- Provide high-level technical support and troubleshooting for complex customer issues via phone, email, and chat.
- Analyze customer inquiries, identify root causes, and implement effective solutions in a timely manner.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development) with detailed documentation.
- Develop and maintain comprehensive knowledge base articles, FAQs, and support documentation.
- Train and mentor junior customer support representatives, providing guidance and feedback.
- Identify trends in customer issues and provide feedback to product and engineering teams for service and product improvements.
- Manage customer escalations and ensure customer satisfaction throughout the resolution process.
- Contribute to the development and implementation of customer support policies and procedures.
- Monitor support queues and ensure adherence to service level agreements (SLAs).
- Proactively identify opportunities to improve the customer experience and support processes.
- Participate in cross-functional meetings to represent the customer support perspective.
- Document customer interactions and resolutions accurately in the CRM system.
- Stay up-to-date with product updates, new features, and industry best practices.
- Assist with the onboarding of new support team members.
- Collaborate with quality assurance teams to ensure consistent service delivery.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in a customer support or technical support role, with at least 1 year in a senior or lead capacity.
- Strong technical aptitude and troubleshooting skills, with experience supporting software applications or hardware.
- Excellent communication, active listening, and interpersonal skills.
- Proven ability to manage multiple priorities and work effectively under pressure.
- Experience with CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
- Familiarity with knowledge base management tools.
- Ability to explain technical concepts clearly to non-technical users.
- Experience in training or mentoring team members.
- Proficiency in Microsoft Office Suite.
- Ability to work effectively in a hybrid environment, balancing remote and in-office responsibilities.
- Demonstrated commitment to providing exceptional customer service.
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7
Remote Customer Support Specialist
32201 Jacksonville, Florida
$45000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Join Our client's fully remote team as a dedicated Customer Support Specialist. This role is pivotal in ensuring our users receive exceptional service and technical assistance from the comfort of their homes. You will be the first point of contact for customers, handling inquiries via phone, email, and chat with professionalism and efficiency. Your primary responsibility will be to troubleshoot technical issues, guide users through product functionalities, and resolve customer concerns in a timely and effective manner. This position requires a high degree of empathy, patience, and problem-solving skills to address a diverse range of customer needs. You will be instrumental in maintaining customer satisfaction and loyalty by providing clear, concise, and helpful solutions. The ideal candidate is a self-starter, highly organized, and thrives in an independent work environment. Excellent written and verbal communication skills are paramount, as is the ability to convey technical information to non-technical users. You will actively contribute to our knowledge base by documenting common issues and solutions. Training will be provided on our proprietary systems and products, but a solid foundation in customer service principles is essential. We are looking for individuals who are passionate about helping others and are eager to grow within a supportive, remote-first culture. This role is ideal for someone who is tech-savvy, enjoys interacting with people, and can manage their time effectively to meet support targets and service level agreements. A dedicated home office space with a reliable internet connection is required.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Provide technical support and troubleshooting for our products and services.
- Guide customers through product features and functionalities.
- Resolve customer complaints and escalate complex issues to appropriate departments when necessary.
- Document customer interactions, issues, and resolutions accurately in our CRM system.
- Contribute to the development and maintenance of our customer-facing knowledge base.
- Identify trends in customer issues and provide feedback to product and engineering teams.
- Maintain a high level of customer satisfaction and achieve key performance indicators (KPIs).
- Adhere to company policies and procedures for customer support.
- Collaborate with team members to share best practices and improve support processes.
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Proven experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and troubleshooting abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a remote environment.
- Patience, empathy, and a customer-centric approach.
- Reliable high-speed internet connection and a dedicated home office setup.
- Comfortable working independently with minimal supervision.
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8
Remote Customer Support Specialist
32201 Jacksonville, Florida
$45000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking dedicated and customer-focused Remote Customer Support Specialists to join our expanding virtual support team. This is a fully remote position, allowing you to provide exceptional service and technical assistance from the convenience of your home office. You will be the primary point of contact for our valued customers, addressing inquiries, resolving issues, and ensuring a positive experience across all interactions. We are committed to delivering outstanding support, and our specialists are the cornerstone of that commitment.
Key responsibilities include:
Ideal candidates will possess excellent communication skills, both written and verbal, with the ability to empathize and build rapport with customers. Previous experience in a customer service or technical support role is highly preferred. Familiarity with CRM software and helpdesk ticketing systems is a plus. Strong problem-solving skills and the ability to think critically under pressure are essential. A reliable high-speed internet connection and a dedicated, quiet workspace are mandatory for this remote role. You must be self-motivated, organized, and able to manage your time effectively. Proficiency in multitasking and switching between different communication channels is required. We are looking for individuals who are passionate about helping others and committed to delivering exceptional service. Join our remote team and make a real difference in our customers' lives.
Key responsibilities include:
- Responding promptly and professionally to customer inquiries via phone, email, and live chat.
- Troubleshooting and resolving a wide range of customer issues related to our products/services.
- Providing clear, concise, and accurate information and solutions to customers.
- Documenting all customer interactions and resolutions in our CRM system.
- Escalating complex issues to appropriate departments when necessary and following up to ensure resolution.
- Gathering customer feedback and reporting trends or recurring issues to management.
- Adhering to company policies, procedures, and service level agreements (SLAs).
- Maintaining a high level of product/service knowledge to effectively assist customers.
- Contributing to team goals and fostering a positive team environment.
- Proactively identifying opportunities to improve the customer experience.
Ideal candidates will possess excellent communication skills, both written and verbal, with the ability to empathize and build rapport with customers. Previous experience in a customer service or technical support role is highly preferred. Familiarity with CRM software and helpdesk ticketing systems is a plus. Strong problem-solving skills and the ability to think critically under pressure are essential. A reliable high-speed internet connection and a dedicated, quiet workspace are mandatory for this remote role. You must be self-motivated, organized, and able to manage your time effectively. Proficiency in multitasking and switching between different communication channels is required. We are looking for individuals who are passionate about helping others and committed to delivering exceptional service. Join our remote team and make a real difference in our customers' lives.
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