259 Support Staff jobs in Waddell

Customer Support Engineer

85003 Phoenix, Arizona KLA

Posted 5 days ago

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Job Description

Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

The Customer Support Engineer will be supporting KLA products at TSMC based out of Phoenix Arizona. The candidates selected will be required to spend approximately six months on job training in Taiwan, and will support a Compressed Work Week (CWW) schedule of 10 hours per day over four (4) days, Sunday - Wednesday.

Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites and trade shows. Represents the company to the customer and assumes accountability for customer satisfaction with service. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. May provide assistance to Installation Engineers in resolving problems.

Responsibilities:

Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment enhances customer production. Repairs and updates equipment at customer facility.
Repairs of system level problems (which have multiple causes and for which no standard procedures exist) are based on CSE's technical knowledge, education, training and certification
CSE's may access and determine the problems existing in customers' processes such as chemical leaks or contamination, and as a result may recommend shutdown of customer fab due to unsafe conditions.
Prepares fields service reports on customer support activity and provides documentation to other supporting functions supporting functions on re-occurring problems.
Assists in the preparation of quotes for customers based on labor, travel expenses incurred and parts needed. CSE's use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc.
Assists other field service engineers as appropriate.
Travels by car or commercial transportation to customer facility.
Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.
Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects.

Minimum Qualifications

Bachelor's Level Degree or work experience of 2+ years

Base Pay Range: $28.23 - $44.81 Per Hour

Primary Location: USA-AZ-Phoenix-KLA

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at or at +1- to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
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Customer Support Engineer

85003 Phoenix, Arizona Orion Talent

Posted 5 days ago

Job Viewed

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Job Description

Description
Position Details :
Title: Customer Support Engineer
Location: Phoenix, AZ
Shift: 8am-5pm
Compensation: $28-32/hr
Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K with match)
Travel: Local Travel/mileage reimbursement

Job Responsibilities:
• Install, repair, and maintain America Probing Systems and related peripherals.
• Perform the installation of electrical, mechanical and communication interfaces between probers, manipulators, testers and network systems.
• Perform PM on company Probing Systems.
• Perform basic prober repairs and communicate with the customer regarding status of installs/PM and repairs.
• Communicate with customers regarding the current and future applications requirements and coordinate this information with the application engineering department.
• Understand and communicate information relating to customer device trends and test strategies.
• Complete detailed Field Service Reports (FSRs) and submit to management in a timely manner.
• Document issues that cannot be resolved immediately at the customer site by using appropriate format (i.e., New Enhancement Requests (NERs), Bug Reports).
• Demonstrated project management skills, including the ability to initiate projects, coordinate resources, document and communicate status and goals, and direct a project to completion.
• Ability to develop and maintain project tracking tools (Gantt charts, Issue tracking, etc.) for multiple project and customers simultaneously.
• Learn how customer uses system in device development and manufacturing test to identify future enhancement opportunities.
• Support Sales and Marketing teams by providing technical expertise, coordinating and performing product demos, and being present at trade shows for customer engagement purposes.
• Ability to develop clear, concise technical documents for new products, procedures, and discoveries to help guide other engineers and customers.
• Travel as required to perform these duties and to obtain training.
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Customer Support Concierge

85003 Phoenix, Arizona Serenity Healthcare, LLC

Posted today

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Job Description

TMS Support Concierge No Healthcare Experience Required

We're top-tier concierge medicine obsessed with giving our patients the best care in the game. We're looking for a TMS (Transcranial Magnetic Stimulation) Technician to join our crew and help our patients crush their mental health goals. The only experience needed is excellent customer service and we'll train you on the rest.

What's the Job?

You'll work 1:1 with patients, running our high-tech TMS machine to deliver next-level therapy. You will collaborate with the patient's provider to own positive outcomes for the patient. Your job is to make patients feel supported and hopeful during their sessions while keeping things pro. It's all about driving real results and better patient outcomes.

What You'll Do:
  • Operate the TMS machine like a boss, following clinical protocols.
  • Chat with patients, keep their spirits up.
  • Stay sharp and professional in our upscale office.
  • Learn how to engage them in activities that heal their brain.
  • Team up with our squad to make sure patients are thriving.
What You Need:
  • 2+ years in a legit customer service environment. (Full time experience is required)
  • Mad interpersonal skillswarm, calm, and always professional.
  • Gotta stay steady and focused, even on tough days.
  • 100% committed to patient privacy and keeping things confidential.
  • No political activism or anything that could mess with our neutral patient vibe.
  • Ready to ace a background check and bring strong references.
Who We Want:

People who are all about helping patients win at mental health with a polished, pro attitude that fits our high-end practice. You're here to make a difference, not drama.

Who We Don't Want:

No shade, but if you've got unprofessional experience, personal struggles that could affect patient care, or you're not in it for the long haul, this isn't your spot. As a team we put patients first!

Why You'll Love It:
  • Come embrace the vibes of a cutting-edge office with a tight-knit team.
  • Grow your skills in a place that's all about excellence.
  • Help patients see real progress with game-changing treatment.

How to Slide In: Drop your resume and a quick note about why you're a fit along with it, or email Only the real ones will get a callback.

We're all about fairness: everyone gets a fair shot, no matter your race, gender, religion, disability, veteran status, or anything else protected by law.

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Customer Support Engineer

85003 Phoenix, Arizona DaVita

Posted 1 day ago

Job Viewed

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Job Description

Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Job Description/Preferred Qualifications The Customer Support Engineer will be supporting KLA products at TSMC based out of Phoenix Arizona. The candidates selected will be required to spend approximately six months on job training in Taiwan, and will support a Compressed Work Week (CWW) schedule of 10 hours per day over four (4) days, Sunday - Wednesday. Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites and trade shows. Represents the company to the customer and assumes accountability for customer satisfaction with service. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. May provide assistance to Installation Engineers in resolving problems. Responsibilities: Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment enhances customer production. Repairs and updates equipment at customer facility. Repairs of system level problems (which have multiple causes and for which no standard procedures exist) are based on CSE's technical knowledge, education, training and certification CSE's may access and determine the problems existing in customers' processes such as chemical leaks or contamination, and as a result may recommend shutdown of customer fab due to unsafe conditions. Prepares fields service reports on customer support activity and provides documentation to other supporting functions supporting functions on re-occurring problems. Assists in the preparation of quotes for customers based on labor, travel expenses incurred and parts needed. CSE's use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc. Assists other field service engineers as appropriate. Travels by car or commercial transportation to customer facility. Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems. Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects. Minimum Qualifications Bachelor's Level Degree or work experience of 2+ years Base Pay Range: $28.23 - $44.81 Per HourPrimary Location: USA-AZ-Phoenix-KLAKLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process. KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at or at +1- to request accommodation. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA . Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information. #J-18808-Ljbffr

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