584 Technical Positions jobs in Grand Prairie

Description :

• This role supports the Mobile Video Solutions team within the In-Car Dash, Body Camera, and Evidence Management Software Division.
• The team provides technical support to public safety customers, including law enforcement agencies.
• The Technical Support Specialist II will provide tier II technical support for proprietary software and hardware systems, including in-car dash cams, body-worn cameras, and evidence management platforms.
• Interact directly with law enforcement personnel and internal teams to resolve complex technical issues via phone, email, and remote access tools.
• Provide remote technical support for proprietary software and hardware systems
• Troubleshoot issues related to networking, connectivity, and system configuration
• Install, configure, and test systems remotely
• Maintain detailed documentation in ServiceNow ticketing system
• Train customers on system usage and best practices
• Escalate critical issues appropriately and follow department procedures
• Participate in on-call rotation and monitor team chat for peer support
• Deliver courteous and knowledgeable tech support via phone/email
• Accurately log and document all customer interactions and resolutions
• Adhere to department processes and performance metrics
• Work Schedule: Monday-Friday, 8-hour shifts between 7:00 AM - 6:00 PM

• High School Diploma or equivalent
• 3+ years of technical troubleshooting or customer service experience
• 2+ years of networking experience (TCP/IP, VPN, VLANs, DHCP)
• Strong knowledge of Windows OS and networking protocols
• Experience with ServiceNow, Google Suite, Bomgar
• This is a metrics-driven role requiring strong troubleshooting skills, excellent customer service, and the ability to work independently.

• Certifications: CompTIA A+, CCNA, MCSE, Linux+
• Linux OS
• PowerShell scripting
• Virtualization (Hyper-V, VMware)
• HTTPS, SSL/TLS protocols
• Cellular network configuration, POE, NetCloud
• Public safety tech support (body/dash cams, evidence software)

Description

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• This Technical Support Specialist II would be supporting our MSI Mobile Video team providing tech support to In car Dash and Body Camera and Evidence Management Software Division.
• This position provides excellent customer service to new and existing customers and internal customers by independently troubleshooting, installing, repairing and supporting customers on software and hardware equipment.The Representative will be interacting with police and is responsible for diagnosing and resolving customer issues through phone, web, email, and direct customer interaction.
• They are also responsible for maintaining critical relationships developed by other departments throughout the problem/resolution cycle.
• The technician will be taking incoming calls from the support queue related to complex issues. Once the identification of the underlying problem is established, the specialist can begin sorting through the possible solutions available. Your objective is to ensure every client is happy with our services and to ensure that all aspects of installation, service and support are completed properly, timely, and with detailed documentation in the ticketing systems. This is a metrics based support position that interacts with our customers via phone and/or E-mail.

• With remote access to customer systems, Install or troubleshoot the company's proprietary Software, identify the problematic root cause on hardware equipment such as In car Dash and Body Camera and Evidence Management Software.
• Provide courteous and knowledgeable troubleshooting support over the phone and via email.
• Ensure timely and accurate set up of all systems.
• Phone Support during regular business hours and on-call availability during off hours.
• Monitor Chat sessions to assist other team members.
• Test systems to ensure they are working correctly.
• May be required to adjust systems, including software or hardware, to make equipment functional depending upon the environment.
• Follow the department process, procedure, and metrics for a technical support II technician
• Maintain a log of customers issues, interactions, and troubleshooting steps in the department ticketing system
• Train customers on use of systems including software, hardware and installation.
• Multi-task and have excellent time management skills
• Understand the severity of an issue and escalate issues efficiently and appropriately.
• Demonstrated strong work ethic

• High School Diploma or equivalent and 2+ years of Technical Troubleshooting experience and/or 2+ years of customer service experience
• 2+ years of Networking Experience Preferred
• 2+ years of customer service experience Preferred
• Must be able to pass on onsite Technical Asessment

• Strong working knowledge of Routers, switches, VLANs, VPN, DHCP, TCP/IP.
• Strong working knowledge of various WIFI technologies and practices.
• Knowledge of Virtualization platforms; Hyper-V and VMWare a plus.
• Strong working knowledge of internet protocols and certificates (HTTPS, SSL/TLS, etc.).
• Experience with writing PowerShell Scripts.
• One or more of the following certification preferred, CompTia A+, MCP, MCSE CNA, CCNA, Linux Certifications.
• Service Now
• Bomgar
• Windows
• Work experience in a public safety environment desired

• Technical Support

• Recruiter
• Email
• Phone
• Himanshu Singh

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Reporting to a Technical Support Team Lead or Manager, Technical Support Specialist ensures critical customer issues are resolved or escalated in the most effective and efficient manner. Success in this role is defined by a strong customer first mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies. If you love to challenge yourself, enjoy getting to the bottom of issues and want to be part of a fast paced challenging environment, this opportunity is for YOU!

About the Position

What will you get to do

• Learn and maintain a strong understanding of MSI Video products, including Video Management System, Cameras, Servers, and Networks.

• Research, collaborate and troubleshoot MSI products over the phone and digital mediums.

• Think outside of the box and come up with creative solutions.

• Lead with empathy, take complete ownership and show urgency when resolving technical issues.

• Concisely document software, hardware, and network information in a case management system.

• Provide an exceptional customer experience while taking incoming calls, emails, chats, and escalations.

• Prioritize between tasks including inbound calls, existing case management, live chats, and email requests.

• Continuously learn new skills, technologies & products, keeping up with MSI's pace of innovation.

Responsibilities may also include

• Occasional weekend on-call rotation (Saturday / Sunday).

• Flexible working hours and shifts.

Essential Skills

• Strong problem solving, organizational and analytical skills with demonstrated ability to resolve customer issues in the shortest time with the highest quality.

• Well developed interpersonal communication (written and oral) skills with the ability to document and explain complex technical problems and solutions to customers of all skill levels.

• Ability to keep grace under pressure, multitask and prioritize based on business needs, provide timely updates and manage customer expectations and handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders

• A self-starter who can work independently as well as collaborate effectively with team members with minimal supervision. Agile, resourceful learner with strong attention to detail.

• Demonstrates a continuous learning mindset to absorb the technical details of an ever-evolving product line.

• Critical problem solving mindset with the ability to collect relevant data and reviewing basic logs to identify potential root causes.

• Ability to replicate problems in a lab environment.

Technical Proficiencies

• IP networking: routers, firewalls, wireless technologies, RTP, TCP/IP, UDP, IGMP and Multicasting

• Installing, configuring, and troubleshooting various operating systems, software, and hardware.

• A familiarity with the Onvif profile or other video streaming services is considered an asset.

Target Base Salary Range for this role is $44,500 - $71,200

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1

• 0-2 years of relevant experience in an IT environment with a Bachelor's Degree in Computer Science, Engineering, or a relevant software/computer related field OR 4-5 years of relevant experience

• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.

OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves 2,000 communities across the United States. OpenGov is built exclusively for the unique asset management, permitting and licensing, procurement and contract management, tax and revenue, budgeting and planning, and financial management needs of the public sector. The OpenGov platform empowers organizations to operate more efficiently, adapt to change, and strengthen public trust.

Learn more or request a demo at opengov.com

OPENGOV & Customer Support

Providing special opportunities for
• Career Launches
• Fresh Starts
• Dream Chasers

"Success is not just about the destination, but the person you become along the way."

YES, at OpenGov we are aspirational. We believe in our continuous future and longevity to powering more effective and accountable government. We embrace the discomfort of growth, create opportunity in the market, and believe our individualistic potential as well as our customer's potential is limitless. We have accomplished feats never thought possible and our successes have been born from our big and growing aspirations.

OpenGov is the game-changing, cloud-based software company on a mission to revolutionize antiquated and disjointed government operations. The work we do is meaningful and makes an impact on the communities we live in! We're not your average company. We are setting the new benchmark for customer value and delight and are a vibrant and dynamic team of trailblazers, dedicated to empowering the public sector with cutting-edge solutions. Our modern approach transforms the way governments work, making them more efficient, transparent, and engaging for individuals like you.

As part of our Customer Support team, you won't just be achieving targets and helping customers - you'll be part of a team that's shattering records, acting as a trusted advisor, and empowering our customers to make change. In the past year, we've achieved record-breaking numbers, consistently exceeding our performance goals across the board. By joining us, you'll be part of a company that isn't just succeeding - it's thriving. Be at the forefront of our one-of-a-kind mission.
• Are you ready to take action and make a "buzz"? Maybe this is your calling
• Are you interested in purpose-driven ventures that drive real change on a big scale? Maybe this is your stage.
• Do you value perspective, authenticity, a fun team, and receptive and approachable coaches? Maybe this is just your joyful road to financial happiness and lifelong learning.
• Are you interested in becoming the best version of yourself and achieving that potential you may have never seen possible? Find it here.
• Do you want to utilize your tech-savvy abilities, feel valued for your understanding of it and how it works, and help people all at the same time? We do too.

We have all the tools and insights to enable your success, including a best-in-class Center of Excellence that is set up to launch careers.

Come join us and help "raise the bar"!

Job Summary:

The OpenGov Support Center utilizes a POD system to provide software support to our customers. Each POD is a specialized team of Subject Matter Experts (SME) for an OpenGov product. Each product contains a number of modules all requiring extensive knowledge as well as how to apply workflow concepts for multiple customer use cases including specific terminology for that field.

The Technical Support Specialist provides our customers omni-channel support via Phone, Chat, Web, and Email. New case management is distributed to the team members in each POD utilizing Skill Based Routing. The Technical Support Specialist independently manages their case backlog by assessing, analyzing, and providing technical expertise towards resolution while delivering high customer satisfaction. This position also requires providing technical guidance up to including impromptu software training.

Responsibilities:

• Provide customer technical support via omnichannel interactions in order to achieve key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels.
• Utilize service management system (Salesforce Service Cloud) for case management by providing adequate log notes, timely case updates, and work towards First Contact Resolution (FCR) for incoming inquiries to Support.
• Independently assess and prioritize incoming cases, applying technical judgment to determine appropriate resolutions or escalations.
• Triage customer reported incidents for severity, urgency and content to ensure consistency and quality.
• Perform research across various tools to determine if the incident is a known issue or defect.
• Troubleshoot a wide range of technologies and replicate incidents versus the expected results and document steps to reproduce.
• Provide technical guidance and software training to customers and internal teams, influencing best practices and support strategies.
• Contribute to the existing knowledge base to support customer self-service and training.
• Participate in scheduled training sessions to learn internal and proprietary technologies.

• Bachelor's degree or equivalent experience preferred.
• Strong interpersonal, written and verbal communication skills required.
• Strong technical aptitude to problem solve and understand complicated problem statements required.
• Proficiency with documenting cases by triaging, responding, troubleshooting and resolving required.
• Excellent organizational, time-management, and prioritization skills required.
• Ability to collaborate and thrive within a team environment required.
• Ability to learn new technologies and concepts quickly required.
• Ability to handle multiple competing priorities required.
• Must be able to work specific shifts to provide support during business hours required.
• Participate in rotating on-call after business hours support required.
• Experience working with government (state or local) customers or agencies preferred.

• Comprehensive healthcare options for individuals and families.
• Flexible vacation policy and paid company holidays
• 401(k) with company match (USA only)
• Paid parental leave, wellness stipends, and HSA contributions
• Professional development and growth opportunities
• A collaborative office environment with weekly catered lunches

Technical Support Specialist Type: 6-Month Contract-to-Hire Location: Irving, TX Work Setting: Onsite Position Overview We are seeking a Technical Support Specialist to join our team in Irving, TX. This onsite role is ideal for a tech-savvy professional who delivers outstanding end-user support while effectively troubleshooting a variety of hardware and software issues. The position starts as a 6-month contract with the potential to transition into a full-time, permanent role. Key Responsibilities Provide high-quality customer service to users needing technical assistance. Apply critical thinking and technical skills to resolve a wide range of issues, including: Access and login problems Software functionality concerns Hardware setup and diagnostics System performance issues Offer clear, step-by-step support through phone or remote sessions. Track, manage, and document all interactions in the ticketing system, ensuring resolution is confirmed by the user. Operate both independently and collaboratively, maintaining professionalism in all communications. Identify when user training is needed and escalate or assist accordingly. Participate in occasional after-hours support rotations for emergency or overnight system monitoring. Educate users to reduce recurring issues and promote efficient use of technology. Stay up to date with supported systems, tools, and platforms to ensure responsive and cost-effective support. Qualifications Education & Experience: Bachelor’s degree or equivalent practical experience (3+ years in IT support, technical call centers, or related roles). Strong technical background, ideally with 3 years of relevant hands-on support experience. Recent graduates with a degree in a related IT field will be considered. Skills & Competencies: Excellent customer service and interpersonal communication abilities. Proficiency in troubleshooting Microsoft Windows, standard business software, and internet issues. Strong problem-solving and organizational skills with an ability to prioritize effectively. Experience with: Windows environments Active Directory Network and printer troubleshooting Certifications (e.g., CompTIA, Microsoft) are beneficial but not required. #J-18808-Ljbffr

Insight Globals hospitality client is seeking a Tier 2/3 Technical Support Specialist that will troubleshoot, configure, install, and manage any hardware, software, and access issues. There are about 300 end users that you will be assisting in this clients environment with both remoting in and hands-on support. Technical support includes Windows 11 upgrades, asset tracking, hardware, endpoint management, network and wifi support, and more. Overtime is encouraged but not mandatory.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

A+ certification
Microsoft Intune experience
Enterprise-level experience
Azure Entra ID experience
Experience with ticketing system Ivanti
3+ years experience in a technical support role
Hardware, software, and access troubleshooting
Understanding of Active Directory
IP and networking experience
Experience using any ticketing system
Experience with remote access, ideally TeamViewer
understanding of O365
Windows 11 experience
Bachelors or Associates Degree in Computer Science

OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves 2,000 communities across the United States. OpenGov is built exclusively for the unique asset management, permitting and licensing, procurement and contract management, tax and revenue, budgeting and planning, and financial management needs of the public sector. The OpenGov platform empowers organizations to operate more efficiently, adapt to change, and strengthen public trust. Learn more or request a demo at opengov.com OPENGOV & Customer Support Providing special opportunities for • Career Launches • Fresh Starts • Dream Chasers "Success is not just about the destination, but the person you become along the way." YES, at OpenGov we are aspirational. We believe in our continuous future and longevity to powering more effective and accountable government. We embrace the discomfort of growth, create opportunity in the market, and believe our individualistic potential as well as our customer's potential is limitless. We have accomplished feats never thought possible and our successes have been born from our big and growing aspirations. OpenGov is the game-changing, cloud-based software company on a mission to revolutionize antiquated and disjointed government operations. The work we do is meaningful and makes an impact on the communities we live in! We're not your average company. We are setting the new benchmark for customer value and delight and are a vibrant and dynamic team of trailblazers, dedicated to empowering the public sector with cutting-edge solutions. Our modern approach transforms the way governments work, making them more efficient, transparent, and engaging for individuals like you. As part of our Customer Support team, you won't just be achieving targets and helping customers - you'll be part of a team that's shattering records, acting as a trusted advisor, and empowering our customers to make change. In the past year, we've achieved record-breaking numbers, consistently exceeding our performance goals across the board. By joining us, you'll be part of a company that isn't just succeeding - it's thriving. Be at the forefront of our one-of-a-kind mission. • Are you ready to take action and make a “buzz”? Maybe this is your calling • Are you interested in purpose-driven ventures that drive real change on a big scale? Maybe this is your stage. • Do you value perspective, authenticity, a fun team, and receptive and approachable coaches? Maybe this is just your joyful road to financial happiness and lifelong learning. • Are you interested in becoming the best version of yourself and achieving that potential you may have never seen possible? Find it here. • Do you want to utilize your tech-savvy abilities, feel valued for your understanding of it and how it works, and help people all at the same time? We do too. We have all the tools and insights to enable your success, including a best-in-class Center of Excellence that is set up to launch careers. Come join us and help "raise the bar”! Job Summary: The OpenGov Support Center utilizes a POD system to provide software support to our customers. Each POD is a specialized team of Subject Matter Experts (SME) for an OpenGov product. Each product contains a number of modules all requiring extensive knowledge as well as how to apply workflow concepts for multiple customer use cases including specific terminology for that field. The Technical Support Specialist provides our customers omni-channel support via Phone, Chat, Web, and Email. New case management is distributed to the team members in each POD utilizing Skill Based Routing. The Technical Support Specialist independently manages their case backlog by assessing, analyzing, and providing technical expertise towards resolution while delivering high customer satisfaction. This position also requires providing technical guidance up to including impromptu software training. Responsibilities: Provide customer technical support via omnichannel interactions in order to achieve key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels. Utilize service management system (Salesforce Service Cloud) for case management by providing adequate log notes, timely case updates, and work towards First Contact Resolution (FCR) for incoming inquiries to Support. Independently assess and prioritize incoming cases, applying technical judgment to determine appropriate resolutions or escalations. Triage customer reported incidents for severity, urgency and content to ensure consistency and quality. Perform research across various tools to determine if the incident is a known issue or defect. Troubleshoot a wide range of technologies and replicate incidents versus the expected results and document steps to reproduce. Provide technical guidance and software training to customers and internal teams, influencing best practices and support strategies. Contribute to the existing knowledge base to support customer self-service and training. Participate in scheduled training sessions to learn internal and proprietary technologies. Requirements and Preferred Experience: Bachelor’s degree or equivalent experience preferred. Strong interpersonal, written and verbal communication skills required. Strong technical aptitude to problem solve and understand complicated problem statements required. Proficiency with documenting cases by triaging, responding, troubleshooting and resolving required. Excellent organizational, time-management, and prioritization skills required. Ability to collaborate and thrive within a team environment required. Ability to learn new technologies and concepts quickly required. Ability to handle multiple competing priorities required. Must be able to work specific shifts to provide support during business hours required. Participate in rotating on-call after business hours support required. Experience working with government (state or local) customers or agencies preferred. $47K – $55K On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. Why OpenGov? A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy. Opportunity to Innovate The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started. A Team of Passionate, Driven People This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune. A Place to Make Your Mark We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within. Benefits That Work for You Enjoy an award-winning workplace with the benefits to match, including: Comprehensive healthcare options for individuals and families. Flexible vacation policy and paid company holidays 401(k) with company match Paid parental leave, wellness stipends, and HSA contributions Professional development and growth opportunities A collaborative office environment with weekly catered lunches #J-18808-Ljbffr

Job DescriptionJob Description

Duties

1.    Develop technical manuals for equipment

2.    Writing install manuals

3.    Creating care packages

4.    Building Cut sheets

Skills needed

1.    Technical writing

2.    Cad skills

3.    Basic electrical knowledge

4.    Great communication skills

Objectives of this role

Develop comprehensive documentation that includes but not limited to:

o   Product Specification Sheets

o   Installation & Operation Manuals

o   Service Documents

• Gain a deep understanding of products and operation, and translate complex information into simple, polished, engaging content
• Write user-friendly content that meets the needs of target audience, turning insights into for end user success
• Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications
• Evaluate current content and develop innovative methods for improvement

Responsibilities

• Research, outline, write, and edit content, working closely with various departments to understand documentation requirements
• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
• Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with consistent voice across all documentation

Beneficial skills and qualifications

• Two or more years of experience as an effective technical writer
• Proven ability to quickly learn and understand complex subject matter
• Experience in writing documentation and procedure manuals for various audiences
• Superb written communication skills, with a keen eye for detail
• Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
• Basic CAD skills / 3D modeling 
• Ability to handle multiple projects simultaneously

Company DescriptionAFB Manufacturing is a growing 75+ year old family-owned company with the energy of a 10-year-old on Adderall. AFB Manufacturing is an industry leader in our niche market, serving multi-billion dollar companies all over the world. Our specialty protects us from imports, so our team members have no job insecurity relating to offshore competition. We expanded our Garland, Texas manufacturing facility and capacity with all new CNC fabrication equipment in 2022, and the only thing we need are people who care about the quality of their work and want to learn and develop new skills as needs arise.Company DescriptionAFB Manufacturing is a growing 75+ year old family-owned company with the energy of a 10-year-old on Adderall. AFB Manufacturing is an industry leader in our niche market, serving multi-billion dollar companies all over the world. Our specialty protects us from imports, so our team members have no job insecurity relating to offshore competition. We expanded our Garland, Texas manufacturing facility and capacity with all new CNC fabrication equipment in 2022, and the only thing we need are people who care about the quality of their work and want to learn and develop new skills as needs arise.

Full Time Equipment Installation & Troubleshoots/Repairs instruments and control circuits Salary Range: $25.00 To $32.00 Hourly Up to 90% Travel, any where in USA About Us Meurer Research (MRI) is a brand within Parkson Corporation. MRI engineers and manufactures advanced water and wastewater treatment equipment to solve complex issues facing treatment facilities worldwide. Our products include Inclined Plate Settlers, Hoseless Cable-Vac™ and Ultra-Scraper Sludge Collectors, flocculation systems, mixers, baffles, pilot systems, and package systems. MRI holds over 50 patents and has worked on over 5,000 installations cleaning more than 5 billion gallons of water each day. Position Description: Services products and equipment as assigned. Starts up, identifies, analyzes, and repairs instruments and products at customer’s location. Performs preventative maintenance, site surveys, installations and modifications as needed or requested by customers. Performs training at customer site. Troubleshoots basic control circuits. Determines parts to order for repairs and timeliness of need. Essential Functions: Equipment Installation & Maintenance: Install, commission, and maintain water/wastewater treatment systems, pumps, valves, PLCs, HMIs, Controls, and related components. Troubleshooting & Repairs: Diagnose and resolve operational and process issues with mechanical, electrical, and chemical treatment systems. Field Support: Liaise with customer to provide on-site technical support, site surveys, inspections, maintenance of our equipment for water/wastewater treatment facilities, and provide feedback to Business Units for continuous improvement. Customer Training: Educate clients on proper equipment use, routine maintenance, and troubleshooting techniques. Regulatory Compliance: Ensure all work complies with local, state, and federal environmental regulations and safety standards. Documentation & Reporting: Maintain accurate service records, complete work orders, and provide detailed reports on equipment performance and issues. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Education: Associate or Bachelor degree in Environmental Science, Engineering, Mechanical/Electrical Technology, or a 5+ years related field preferred Experience: 2 years technical training in Controls/Programming 5+ years operation/troubleshooting experience in Water and/or Wastewater industry 3 – 5 years of Field Service experience Experience with ISO9001 requirements is desirable Knowledge, Skills & Abilities: Strong understanding of Water/Wastewater treatment processes, pumps, motors, SCADA systems, PLC/HMI products and associated programming Thorough electrical knowledge of Control Panels and VFDs Ability to read and understand mechanical and technical drawings Excellent written and verbal skill Excellent problem-solving skills and ability to multi-task Computer skills in Microsoft Office Suite Licenses and/or Certifications: None Required Travel: Ability to travel up to 90% Benefits include health care (medical, dental, vision) with coverage starting on the first day of employment as well as 401(k) with company match and holiday pay. Parkson Corporation is committed to a diverse and inclusive workplace. Parkson Corporation is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. PI275452793