63 Technical Support jobs in Houston
Production Technician
Job Viewed
Job Description
HOURS: 6AM - 2:30PM
**Why work at Eaton? Below are a few of the outstanding benefits we offer:**
+ Health benefits and vacation time - available to use on day one of your employment!
+ Paid holidays
+ Bi-Weekly pay
+ Career progression opportunities to cross-train in different departments and increase compensation.
+ Overtime opportunities
+ Retirement benefits
+ Paid Parental Leave
+ Educational Assistance Program, Wellness Reimbursement, and more!
**What you'll do:**
The Production Technician is responsible for a wide range of skills including: wire, assemble, fit and mount sub-assemblies, components, and standard fixed assemblies in electrical control equipment. Perform assembly required for test preparation and final inspection. Use established power checking procedures and equipment to verify electrical/mechanical integrity of units assembled. Perform all assignments within acceptable quantity and perfect quality requirements in keeping within assigned functions.
+ Assemble panelboards and/or switchboards to customer specification based on electrical drawings, manufacturing schematics, and work instructions with the use of hand and power tools.
+ Inspect and test finished products to maintain quality standards and ensure conformance with specifications and codes.
+ Use various tools, such as wire strippers and plyers to perform the electrical wiring assembly of panelboards and/or switchboards.
+ Maintain expected progress of jobs in the area of assignment and communicate problem areas or part shortages.
+ Receive and put away material; prepare finished products for shipment.
+ Perform Lean Initiatives by recommending suggestions for improvement related to quality, work processes, and environmental safety and health. Maintain equipment, tools, and work area per established 5S guidelines.
+ Cross-train and flex across functions based on development and business needs.
+ Perform other duties as assigned.
**Qualifications:**
**Basic Qualifications:**
+ Minimum one year of experience in an assembly related role with the use of hand and/or power tools (experience in automotive repairs, construction, carpentry, or other assembly type environments will be considered).
+ No relocation benefit is being offered for this position. Only candidates that currently reside within 50 miles of the work location will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
+ Must be legally authorized to work in the United States without company sponsorship.
**Preferred Qualifications:**
+ High school diploma or GED equivalent from an accredited institution.
+ CNC bus fabrication, press brake, or related experience.
+ Experience with wiring diagrams, schematics, and power flow to install correct wires.
+ Experience with measuring tools, torque tolerance, and hardware assembly.
+ Experience using various tools including: manual/electric tools, drill press, press brake, fork truck, jib crane, template/fixtures, hand carts, tape measure, storage/packaging materials and prescribed safety equipment.
**Skills:**
**Position Criteria:**
+ Must be able to interact and contribute in a small team environment and ability to flex according to production demands.
+ Lift 35lbs. on a regular basis.
+ Must be able to work overtime as required.
+ Must be able to communicate effectively in all written and verbal formats (speech, writing, reading).
+ Ability to follow manufacturing drawings and instructions.
+ Keep yourself and teammates aware of health and safety practices and activities by actively observing fellow employee work practices and incorporating safety.
+ Actively participate in health and safety training and demonstrate competency based on training received.
+ Attend and actively participate in site meetings and trainings.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1- to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here ( for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
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Technical Support Manager
Posted 4 days ago
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Job Description
We seek to make a difference - and develop solutions to sustainably feed the world, accelerate the transition to a green economy, and transform disease detection.
Join us on our mission to unleash AI-powered imaging for everything and everyone.
Technical Support Manager
Start date: As soon as possible
Yearly Salary: $82,500 - $9,375 (fixed range, annual gross)
Equity: 10,825.85 - 32,477.55 in company shares
Work model: Full-time, hybrid in Houston, Texas
Your role
As a Technical Support Manager at Orbem, you will be assisting our customers by answering any questions and solving any issues they may have with our cutting-edge AI-powered MRI scanning solutions at our multinational sites.
This involves direct fault-finding in our systems, or coordinating the solving of the issue by raising it with our developers. You collaborate with our product, hardware, and software teams, ensuring the timely resolution of any issues raised by our customers, minimizing downtime, and delivering high levels of customer satisfaction.
This role allows you to be a part of unlocking the potential of MRI technology , transforming it from traditional clinical settings into fully automated industrial applications.
Join our team and be part of the pioneering group launching our US operations! Be among the first to shape the future from day one.
Your day-to-day
On a typical day, you will:
- Monitor the status of installed units regularly, ensuring optimal performance.
- Review and address any system alerts promptly to maintain operational stability.
- Respond to customer inquiries across multiple channels, providing clear and timely assistance.
- Utilize provided resources and knowledge to troubleshoot and resolve issues efficiently.
- Diagnose complex issues through systematic fault-finding techniques.
- Collaborate closely with developers and third-level support teams to identify and implement solutions.
- Document new solutions and updates comprehensively in the knowledge base.
- Maintain proactive communication with customers, keeping them informed of progress and updates regarding their issues.
Fit to our values
- We own every challenge: we enjoy complexity and thrive under uncertainty.
- We strive for better: we seize any opportunity for growth and challenge the status quo. We are constantly learning and improving.
- We imagine new frontiers: we think beyond 'doable' and 'reasonable.' We design a sustainable and healthy future together.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Proven experience in resolving technical issues across hardware, software, and network environments, with a strong focus on customer satisfaction.
- Strong analytical and troubleshooting skills, with a proactive problem-solving approach.
- Comfortable working independently with significant autonomy.
- Able to take full ownership of customer issues and inquiries, seeing each case through to resolution and ensuring clear, effective communication.
- Familiarity with Agile methodologies and Confluence.
- A genuine passion for technology, with an interest in AI and/or MRI technology being a plus.
- Strong understanding of IT infrastructure, hardware, software, and network systems.
- Familiarity with help desk software, remote support tools, and ticketing systems (e.g., Zendesk, Jira, or ServiceNow).
- Knowledge of troubleshooting techniques and best practices for resolving technical issues.
- Strong ability to communicate effectively across various levels, especially when explaining technical solutions to non-technical customers.
- And just as important: a personable and approachable demeanor, bringing a positive attitude to every interaction.
- International Environment: Join a team with 30+ nationalities across 5 continents, all driven by a shared purpose: shedding light on the world's toughest challenges.
- Well-being Benefits:
- Medical Insurance: We cover 75% of your premium for quality healthcare, plus 50% coverage for your dependents.
- Dental and Vision Insurance: We cover 50% of your premium, including coverage for your dependents.
- 401(k) Plan: A retirement savings plan to help you secure your financial future.
- Wellness Program: Enjoy access to premium fitness providers through our partnership with ADP.
- Work-Life Integration:
- Flexible Hours & Occasional Remote Work: Benefit from flexible working hours, with the majority of your time spent collaborating in our office and the option for home office.
- Generous PTO Package: 25 days of paid time off, plus (8) federal holidays.
- Family/Parental Leave: 12 weeks of paid leave for bonding with a newborn, adoption, or caring for a family member.
- Bereavement Leave: Compassionate leave for coping with the loss of a loved one.
- Make a Difference: Join a dynamic, fast-growing team at the forefront breakthrough technology. In our scale-up environment, you'll have the autonomy to lead projects and make a real impact. We foster a culture of learning and growth , providing a platform for you to explore, innovate, and shape your vision for the future. At Orbem, we're committed to helping you discover your strengths, while valuing what we can learn from you as well.
Your team
As a Technical Support Manager, you become part of our diverse and international team. Learn more about our talented team, their impactful work, and the challenges they tackle at
Orbem is proud to be an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome applications from individuals of all backgrounds and experiences and offer reasonable accommodations during the application and employment process.
Technical Support Manager
Posted 4 days ago
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Job Description
Reports directly to the PTS Services Line Manager and is responsible for the successful management of automation operations and supervision of automation employees.
Essential duties include the following:
- Champions the company's H.S.E.&T program in all aspects of work performed to provide quality service in a safe and efficient manner.
- Oversees daily activities of automation technical support personnel.
- Ensures compliance with all company policies and procedures.
- Ensures employees perform jobs safely and efficiently.
- Provides guidance and direction to subordinates.
- Sets and monitors performance standards.
- Serves as primary technical resource for all automation projects.
- Provides technical analysis of NDT equipment and systems.
- Manages and/or assists on research and development projects.
- Defines work scopes, budgets, and timeline, develops and reviews technical plans, directs resources of project implementation, and works closely with operations during commissioning and start-up of new NDT equipment.
- Adheres to budgets and deadlines.
- Verifies PLC coding is consistent with PTS standards, is safe and reliable.
- Ensure technicians are properly trained.
- Ensures automation and NDT technical issues are resolved in a timely manner.
- Ensures creation and preservation of technical documents.
- Defines Automation team work instructions, specifications, best practices, and standards.
- Communicates process improvement ideas to management.
- Performs any and all job duties as assigned by supervisory personnel including general labor, as necessary.
- This position is required to perform safety sensitive functions as defined in the CES Drug and Alcohol Plan.
Equal Opportunity Employer
Technical Support Engineer
Posted 1 day ago
Job Viewed
Job Description
18 hours ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. Our customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so. Our newest CSS organization - Security, Compliance, Identity and Management (SCIM) - was created to further enable our commitment to our company’s collective Security and Cybersecurity strategy and our ability to handle these critical customer needs from start to finish In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Product/Process Improvement Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly. Identifies potential defects and escalates to more senior engineers to resolve. Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement. Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team. Readiness Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics. Response and Resolution Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research. Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues. Performs in-depth product troubleshooting and remediation when needed. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. Other Embody our Culture and Values Qualifications Required/minimum qualifications Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience. Other requirements: Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Additional Or Preferred Qualifications Microsoft Technology Certifications 3+ years of experience working with Microsoft Defender for Office or Office 365. 3+ years of experience providing technical Customer Support in an Enterprise level environment. 3+ years of experience troubleshooting. Knowledge of Messaging/Mail flow technologies. Knowledge of SPAM, Bulk Email, Phishing, and Quarantine technologies. Strong background in Windows based operating systems and applications. Technical Support Engineering IC3 - The typical base pay range for this role across the U.S. is USD $68,300 - $37,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 93,200 - 151,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: Microsoft will accept applications for the role until July 19, 2025. #CES #CSS #SCIM Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Microsoft by 2x Get notified about new Technical Support Engineer jobs in Hawaii, United States . Global System Support Engineer - Regional Site Lead Wastewater Technical Support Engineer (SR-24) Halawa, HI 104,000.00- 166,000.00 1 day ago IT Customer Service & Tech Support , Jr. Joint Base Pearl Harbor-Hickam, HI 25.00- 30.00 1 week ago Hawaii, United States 90,000.00- 145,000.00 7 months ago Hawaii, United States 4,221.00- 4,221.00 3 months ago Systems Engineer (Integration) Level II (Job ID:3893) Joint Base Pearl Harbor-Hickam, HI 87,896.00- 149,163.00 1 week ago Hawaii, United States 153,000.00- 184,000.00 1 week ago Pearl City, HI 105,100.00- 231,100.00 2 months ago Honolulu, HI 72,491.00- 99,675.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Technical Support Engineer
Posted 1 day ago
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Job Description
Are you passionate about solving real-world challenges and supporting critical infrastructure? Join Hitachi Energy as a Customer Support Engineer and become a key player in supporting our advanced Network Manager SCADA/EMS/GMS/DMS systems. Based in Houston, Texas, you’ll work with a global team that thrives on collaboration, innovation, and customer success. This is your chance to make a meaningful impact in the energy sector while growing your technical expertise in a supportive and inclusive environment. At Hitachi Energy, we believe in empowering our people. You’ll be part of a diverse, forward-thinking team that values your ideas and supports your professional journey. If you're ready to take on exciting challenges and help shape the future of energy, we want to hear from you! How You’ll Make an Impact Provide first-line technical support to customers using Network Manager Troubleshoot and resolve support tickets and service requests Deliver service packs and software corrections Identify and report product defects Collaborate with customers to understand and solve their issues Share your expertise to support team members Maintain high standards of safety, integrity, and accountability Contribute to a positive, team-oriented work culture Your Background Bachelor’s or Master’s degree in Software, Computer, or Power Engineering (or equivalent experience) Experience with SCADA/EMS systems is essential Familiarity with Hitachi Energy’s Network Manager is a strong plus Understanding of Linux/Windows servers and networking equipment is advantageous Strong problem-solving and communication skills Ability to work effectively in a global, remote-support environment Location Houston, Texas, United States of America Job type Full time Experience Experienced Job function Customer Service & Contact Center Operations Contract Regular Publication date 2025-06-11 Reference number R0093318 About Hitachi Energy Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation. Hitachi Energy is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. We welcome you to apply and want you to know that all qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veterans' status or any other legally protected characteristic. For more information regarding your EEO rights as an applicant, please visit the following websites here and here . Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1- or by sending an email to: . Resumes and applications will not be accepted in this manner. #J-18808-Ljbffr
Technical Support Engineer
Posted 1 day ago
Job Viewed
Job Description
Job Description The Opportunity Are you passionate about solving real-world challenges and supporting critical infrastructure? Join Hitachi Energy as a Customer Support Engineer and become a key player in supporting our advanced Network Manager SCADA/EMS/GMS/DMS systems. Based in Houston, Texas, you’ll work with a global team that thrives on collaboration, innovation, and customer success. This is your chance to make a meaningful impact in the energy sector while growing your technical expertise in a supportive and inclusive environment. At Hitachi Energy, we believe in empowering our people. You’ll be part of a diverse, forward-thinking team that values your ideas and supports your professional journey. If you're ready to take on exciting challenges and help shape the future of energy, we want to hear from you! How You’ll Make an Impact Provide first-line technical support to customers using Network Manager Troubleshoot and resolve support tickets and service requests Deliver service packs and software corrections Identify and report product defects Collaborate with customers to understand and solve their issues Share your expertise to support team members Maintain high standards of safety, integrity, and accountability Contribute to a positive, team-oriented work culture Your Background Bachelor’s or Master’s degree in Software, Computer, or Power Engineering (or equivalent experience) Experience with SCADA/EMS systems is essential Familiarity with Hitachi Energy’s Network Manager is a strong plus Understanding of Linux/Windows servers and networking equipment is advantageous Strong problem-solving and communication skills Ability to work effectively in a global, remote-support environment #J-18808-Ljbffr
Technical Support Specialist
Posted 16 days ago
Job Viewed
Job Description
Key Responsibilities:
- Provide timely and effective technical support to clients via phone, email, and chat for software-related issues.
- Diagnose and resolve technical problems, guiding users through step-by-step solutions.
- Document all support interactions, resolutions, and common issues in the ticketing system.
- Escalate complex or unresolved issues to senior support engineers or development teams as needed.
- Maintain a high level of product knowledge and stay updated on new features and releases.
- Create and update knowledge base articles, FAQs, and troubleshooting guides for internal and external use.
- Assist clients with software installation, configuration, and basic system administration.
- Identify recurring issues and provide feedback to product development teams for continuous improvement.
- Ensure compliance with service level agreements (SLAs) and customer satisfaction targets.
- Participate in team meetings, training sessions, and continuous learning initiatives.
- Educate users on best practices for using the software to maximize efficiency.
- Conduct remote diagnostic sessions to troubleshoot user environments.
- Collaborate with sales and customer success teams to ensure a unified customer experience.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 2-3 years of experience in technical support, helpdesk, or a similar role.
- Strong understanding of software applications, operating systems (Windows, macOS), and basic networking concepts.
- Proficiency in using ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Strong analytical and problem-solving abilities, with attention to detail.
- Customer-focused with a patient and empathetic approach.
- Ability to multitask, prioritize, and manage a high volume of support requests.
- Experience with SQL or database querying is a plus.
- Familiarity with cloud-based platforms (e.g., AWS, Azure) is advantageous.
- Ability to work independently and as part of a collaborative team.
- Flexibility to work occasional extended hours or on-call shifts as needed.
Technical Support Specialist
Posted 18 days ago
Job Viewed
Job Description
Since 1965, Metrix has been a trusted partner to industrial companies seeking reliable, cost-effective vibration monitoring solutions. Our products help ensure the safety and longevity of critical rotating machinery in energy, oil & gas, and water treatment sectors. Headquartered in Northwest Houston for more than 15 years, Metrix is a growing organization that blends deep experience with fresh innovation. We take pride in delivering high-quality products with fast lead times-and we're looking for passionate individuals to help us grow.
Position Summary
We are seeking a skilled and customer-focused Technical Product Specialist to join our Technical Support team. In this role, you will serve as a key liaison between Metrix and our industrial customers-providing expert guidance, troubleshooting, and in-person support for our suite of vibration monitoring and machinery protection products.
You'll become a subject matter expert in products such as proximity probe systems, vibration switches, and velocity transmitters, assisting customers through technical consultation, training, and diagnostic testing. The ideal candidate thrives in dynamic environments and enjoys solving complex, real-world problems.
Key Responsibilities
- Provide technical support to customers via phone, email, and onsite visits
- Recommend appropriate Metrix products for specific machinery applications
- Assist with installation, configuration, and troubleshooting of fielded equipment
- Recreate and analyze customer-reported issues through in-house testing
- Develop a deep understanding of assigned product lines and emerging technologies
- Collaborate cross-functionally with Engineering, Sales, and Product Management teams
- Conduct customer training sessions and product demonstrations as needed
Qualifications
- Associate's, bachelor's degree, or technical certification in Electronics, Electrical Engineering Technology, or a related discipline
- Military electronics training considered equivalent
- Strong knowledge of electronic components and circuits; ability to read and interpret wiring diagrams and manuals
- Hands-on experience with multimeters, oscilloscopes, and related diagnostic tools
- Excellent written and verbal communication skills
- Familiarity with oil & gas industry standards, turbomachinery, or vibration monitoring is a plus
- Strong organizational and multitasking capabilities
Work Environment & Travel Requirements
- Ability to travel up to 50%-primarily within Southeast Texas, with occasional short-notice trips
- Comfortable working in industrial environments, including high-noise areas, confined spaces, and extreme temperatures
- Familiarity with PPE and industrial safety standards (e.g., hard hats, steel-toed boots, flame-resistant clothing)
Compensation & Benefits
- Competitive salary commensurate with experience
- 401(k) retirement plan with employer match
- Health, dental, and vision insurance
- Health Savings Account (HSA)
- Employee Assistance Program (EAP)
- Educational reimbursement
- Generous paid time off and holiday policy
Privacy
We are committed to the protection and promotion of your privacy. In connection with your application for employment with us at Metrix, please click on this link to view our Applicant Privacy Notice. ( metrixvibration.com )
Metrix is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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Technical Support Engineer I
Posted 2 days ago
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Job Description
Honeywell is charging into the Industrial IoT revolution, building on our heritage of invention and deep, on-the-ground industry expertise.
Provide reliable software technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help ensure all offerings follow the release processes and gating criteria. You will ensure proper onboarding and recording of all activities and communication. You will address systemic coordination of issues.
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays .For more Honeywell Benefits information visit:
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
No Visa sponsorship provided
Key Responsibilities
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Resolve Software Support L2 tickets within SLAs, ensuring ownership and user satisfaction.
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Leverage Grafana and Kibana for real-time monitoring.
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Analyze defects and drive system efficiency improvements.
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Perform post-release platform verifications with an automation focus.
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Automate repetitive tasks to enhance platform efficiency through tool development.
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Conduct root cause analyses (RCA) and document resolution steps, updating runbooks.
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Follow escalation protocols for unresolved issues, prioritizing accordingly.
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Troubleshoot and resolve production issues to minimize downtime.
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Engage in 24x7 L2 on-call rotations and escalate critical incidents as needed.
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Log all incidents and resolutions to identify trends and support prevention strategies.
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Collaborate with Architects, Engineering teams, external vendors, and partners on production issues.
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.
Key Responsibilities
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Resolve Software Support L2 tickets within SLAs, ensuring ownership and user satisfaction.
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Leverage Grafana and Kibana for real-time monitoring.
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Analyze defects and drive system efficiency improvements.
-
Perform post-release platform verifications with an automation focus.
-
Automate repetitive tasks to enhance platform efficiency through tool development.
-
Conduct root cause analyses (RCA) and document resolution steps, updating runbooks.
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Follow escalation protocols for unresolved issues, prioritizing accordingly.
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Troubleshoot and resolve production issues to minimize downtime.
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Engage in 24x7 L2 on-call rotations and escalate critical incidents as needed.
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Log all incidents and resolutions to identify trends and support prevention strategies.
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Collaborate with Architects, Engineering teams, external vendors, and partners on production issues.
You Must Have
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Bachelor's degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics
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Minimum 2 years in a technical operations role, preferably at L2 Support .
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Strong troubleshooting skills in production environments.
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Develop and maintain automation scripts using Selenium
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Understanding of Secure Coding Practices.
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Knowledge of cloud platforms and configuration management.
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Excellent written and verbal communication.
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Ability to thrive in fast-paced, high-pressure situations.
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Process improvement and automation.
We Value
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Bachelor's degree in computer science, IT, or related field.
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Knowledge on the Cloud Services (AWS, Azure, Google Cloud).
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Knowledge of SQL and NoSQL database concepts.
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Basic Networking Concepts for troubleshooting.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Technical Support Analyst - I
Posted 4 days ago
Job Viewed
Job Description
Overview:
The Help Desk Specialist is responsible for providing technical support and assistance to users via phone, email, or in person. This role involves diagnosing hardware and software issues, resolving technical problems, and ensuring a high level of customer satisfaction. The specialist serves as the first point of contact for IT-related concerns and escalates complex issues to the Network Administration team as needed.
Key Responsibilities:
- Provide technical support for computer systems, software, and hardware issues.
- Respond to user inquiries, diagnose problems, and implement effective solutions.
- Install, modify, and repair computer hardware and software.
- Troubleshoot issues related to LAN, WAN, and other network systems.
- Maintain accurate records of client networks, hardware/software inventories, and configuration updates.
- Set up and manage computer peripherals and user accounts.
- Implement IT best practices and contribute to process improvements.
- Collaborate with network administrators to evaluate and recommend new technologies.
- Ensure customer satisfaction through timely follow-ups and issue resolution.
- Perform additional tasks as assigned.
- Experience: 2+ years in IT support or network systems troubleshooting.
- Technical Skills:
- Strong knowledge of Microsoft server and desktop operating systems (Server 2008/2012, Windows 7/8/10).
- Proficiency in diagnosing and resolving hardware/software issues.
- Familiarity with networking concepts and tools.
- Certifications: A+, Microsoft Server and Workstation certifications preferred.
- Soft Skills:
- Strong verbal and written communication skills.
- Effective problem-solving and analytical abilities.
- Team-oriented with a commitment to ethical and professional conduct.
IT Technical Support Analyst
Posted 4 days ago
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Job Description
IT Technical Support Analyst
Are you ready to think about the future and dream big? At Port Houston, we're seeking individuals who are eager to tackle the most significant challenges of their careers. For over a century, we've been driven by vision and scale, delivering impactful initiatives that shape Houston and the region. Our sustainability and success hinge on attracting, retaining, and nurturing exceptional talent.
When you join Port Houston, you're embarking on a journey towards a fulfilling career path. Take the first step in the right direction-are you READY?
Position Summary:
Works within a cohesive team environment and is responsible for effective provisioning, configuration, installation, operation, maintenance, and analysis of systems hardware and software and related infrastructure. Responsible for providing on-site support, unsupervised on-call support, via a rotating team schedule including after-hours & weekends, maintenance, and troubleshooting services for various applications, technical, networking, and operating systems. Exhibits a positive customer service experience supporting the end-user IT environment. Resolves end-user systems troubleshooting escalations and contributes to on-the-job training and technical development of team members. Performs research and helps implement new technology that will benefit Port Houston Operations and the user community. Engages and interacts with external vendors and services providers as needed.
Key Responsibilities/Duties:
- Maintain applications and technical systems that support Port Houston business units.
- Reviews, analyzes, and evaluates operations of IT systems.
- Work closely with Human Resources to ensure all staff are onboarded and offboarded in a timely manner. Onsite and unsupervised on-call support, via a rotating team schedule, including after-hours and weekends. (Some requests might be outside of normal Port business operation hours.)
- Provide end-user support, resolving technical issues and provides technical assistance for all operating systems and cross-functional teams as needed.
- Provide remote support through phone or end-user via phone or tools that provide remote connections.
- Set up new hires with equipment and appropriate access to the organization's system
- Perform computer upgrades, apply patches, and updates to end user systems following standard processes defined by the IT department.
- Assists with testing of new release of software, vendor modifications, upgrades and patches.
- Implement, install, configure, monitor, troubleshoot and evaluate existing and new operating systems
- Confer with database programmers, analysts or other system administrators
- Advise technicians who are involve in diagnosing and correcting systems related to failures and performing system management and determines logical solutions
- Reviews records and reports of production, machine malfunctions and maintenance as well as organizational, procedural, and workflow plans and methods.
- Monitor IT ticketing system and provide trending and metric details to IT Management, utilizing Information Technology Information Library (ITIL) v3 and analysis skills
- Ensure all systems hardware and software remain compliant with Port Houston information technology standards and related processes
- Performing computer programming in support of service desk application, Microsoft or Linux Servers and smart phones and/or devices
- Provide initial troubleshooting of network and wireless connectivity issues and resolve where possible
- Support and maintain mobile devices used throughout the Port handhelds
- Provide user administration in the Active Directory domain
- Create new user accounts and provide email access
- Maintain, move, delete, and modify all of these accounts and groups, as needed
- Maintain an electronic and physical filing system of IT Access Forms for Auditing purposes
- Serve the technical Point of Contact for Port Houston systems -related issues
- Contribute to the on-the-job training and technical development of other Service Desk team members
- Provide recommendations to IT Management for Port Houston end-user requests for purchase of systems hardware, software, and printing standards
- Maintain status of inventory and input received items into Manage Engine Plus Inventory System
- Assist the IT management in refining and documenting Port Houston IT Service Desk processes and procedures, gained through analysis of current and historical cases inside the system
- Maintain applications and technical systems that support Port Houston terminals, including but not limited to gate operations, position deployment systems (PDS), Navis system and other applications/systems relative to Port Houston terminal services.
- Diagnose and troubleshoot all systems to support and keep lane gates open and operating for trucks to enter and leave Port terminals.
- Support Terminal Operations Systems (N4), Gate Operating Systems (GOS) and Position Detection Systems (Kalmar - PDS) unsupervised.
- Assist senior IT team members with projects as necessary
- Act in accordance with Port Houston core values (respect, excellence, accountability, diligence, and you)
Perform other duties, including on-call as required
- Associate's degree in computer science, Computer Engineering, Business Information Systems, or related major from a
- public or accredited private academic institution required
- Bachelor's from a 4-year degree public or accredited private academic institution a plus or ten years directly related work
- experience in the industry or similar field - preferred.
- 2+ years of related IT support experience required.
- Previous experience diagnosing and analyzing complex technical issues required
- Advanced knowledge of File Server, Print Server, VMware, etc.
- Working knowledge to configure Cisco call systems
- Knowledge of various workstations, laptops and printers
- Knowledge of Microsoft Office Suite
- Working knowledge of Active Directory
- Knowledge of applicable industry tools
- Customer service skills
- Attention to details and effective organizational skills
- Strong decision-making, problem-solving and analytical skills
- Effective communication and interpersonal skills with all levels of employees, management, and customers
- Creative problem-solving skills
- Ability to work with a wide variety of user concerns
- Ability to work with other IT staff members as a team
- Ability to work with little supervision
- Ability to administer and maintain accounts
- Ability to configure and install operating systems
- Ability to remove virus and spyware
- Key Competencies Required:
- Analytical thinking skills
- Technical Professional Knowledge (Expertise)
- Customer Focus
- Contributes to Team Performance
- Attention to Detail
- Follow-Up
- Builds Customer Loyalty
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but due to open office environment noise level may occasionally be high. To apply, please go to porthouston.com/careers. Only applications submitted through the Port Houston Careers website will be acknowledged. Port Houston is an equal opportunity employer and participates in the E-Verify program supervised by the U.S. Government.
Thank you for choosing Port Houston in your career search.
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.