Information Technology Professional

Randallstown, Maryland US Navy

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Job Description

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34

At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.


SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION

SYSTEMS TECHNICIAN


When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.

CRYPTOLOGIC TECHNICIAN NETWORKS


As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.

INTELLIGENCE SPECIALIST


Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.

PAY AND BENEFITS

From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit

EDUCATION OPPORTUNITIES

Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education

QUALIFICATIONS AND REQUIREMENTS


U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older

General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.

WORK ENVIRONMENT

These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.

PART-TIME OPPORTUNITIES

Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.

Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.

Required Preferred Job Industries
  • Government & Military
Required Preferred Job Industries
  • Government & Military
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Technical Support Analyst

21105 Maryland Line, Maryland CAI

Posted 1 day ago

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Job ID Number
R5741
Employment Type
Full time
Worksite Flexibility
Hybrid
Job Summary
As a Technical Support Analyst, you will assist our client with a long-term IT project.
Job Description

We are seeking a highly skilled and experienced Technical Support Analyst to join our IT team. This position will be full-time, on-site, and is a contract position, renewed annually.

What You'll Do
  • Offer 2nd tier technical support for the OIT Help Desk within the Public Safety team, including Police, Fire, Sheriff, and Detention departments
  • Work directly with end users to troubleshoot and resolve technical problems and deploy new computer equipment and technologies
  • Install and configure hardware and software, diagnose issues for desktops, laptops, tablets, and peripheral devices, and resolve help desk tickets
  • Assist in creating and maintaining documentation for standard procedures related to PC setup, installation, and problem diagnosis
  • Track and monitor PC problems to ensure timely resolution, review logs, and advise, train, and assist users on optimal equipment use
  • Communicate effectively in verbal and written forms and interact with technical and non-technical staff across County departments
  • Perform physical tasks such as bending, lifting, moving boxes, walking, standing, and possibly operating a vehicle for equipment delivery. Work may include evening/night shifts, weekends, and overtime.
  • Use and interpret technical manuals to deploy new technology and test software, applying quality assurance and IT security practices
What You'll Need

Required:
  • Possess and maintain a valid DL and car insurance
  • Two years of coursework with an AA certificate in electronic data processing from an accredited college, supplemented by courses in computer system administration or a related field
  • At least two (2) years of experience in technical support and maintenance of computer systems, including configuration and troubleshooting of hardware and software
  • Knowledge of computer science principles and practices, relational database systems, structured design and programming, data communications, quality assurance, IT security, and knowledge-based systems
  • Familiarity with a variety of office automation systems and skill in developing operational documentation for production applications
  • Proficiency in using spreadsheets, word processing, graphics, communications, and database management systems, and in integrating data between diverse systems
  • Ability to use sound judgment to modify, adapt, or deviate from guidelines, work independently, and follow standard operating procedures and departmental policies
Physical Demands
  • Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
  • Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
  • Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor


The pay range for this position is $23.00- $26.50 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law.

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.
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SASMO Technical Support

Fort Meade, Maryland DarkStar Intelligence, LLC

Posted 5 days ago

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Job Description

SASMO Technical Support

Position Summary

DarkStar Intelligence is seeking a SASMO Technical Support Specialist to join our team and provide exceptional support for mission-critical operations. 

Location: Fort Meade, MD

Schedule (FT/PT): Full-Time

Travel Required: 20%

Shift: Day

Remote Type: No Remote

Security Clearance: Current TS/SCI

Polygraph: Full Scope Poly (CI/CCA accepted)

Primary Duties & Responsibilities

  • Serve as the steward for all items located on the SASMO Confluence page, ensuring proper creation, maintenance, and updates of E-Campus tests and student evaluations.

  • Develop and maintain lesson classifications and descriptions, and conduct thorough assessments of curriculum gaps by comparing FVEY courseware with NOFORN courseware.

  • Create and implement student evaluation metrics using analysis tools to provide comprehensive feedback on course curriculum and identify potential issues. Present findings and recommendations to leadership through detailed briefs.

  • Collaborate with course Non-Commissioned Officers in Charge (NCOICs) to ensure all updates are properly processed and reviewed through evaluation channels before implementation.

  • Assist the Special Training Element (STE) with Mobile Training Team (MTT) scheduling and ensure all updates are uploaded to the Confluence page.

  • Manage JIRA tickets and represent MTT offerings effectively in coordination with STE.

  • Maintain proficiency in the use of JIRA and Confluence to streamline processes and ensure accuracy.

Minimum Qualifications

  • Current TS/SCI.

  • Full Scope Poly (Counterintelligence (CI) or CCA Polygraphs are acceptable).

  • A minimum of three (3) years of experience in database management.

Desired (but not required): Experience as an instructor in the relevant technical skill area.

Salary Range

Contact   for information regarding the salary range for this proposal effort.

About DarkStar Intelligence

DarkStar Intelligence is a Service-Disabled Veteran-Owned Small Business (SDVOSB) committed to advancing national security through mission support and tradecraft development. We prioritize both client satisfaction and employee retention, delivering high-quality, intelligence-based solutions grounded in our “Core Four” values:

  • Humility: We place mission success above personal recognition.

  • Passion: We bring enthusiasm and dedication to every challenge.

  • Agility: We adapt quickly to evolving operational needs.

  • Ownership: We hold ourselves accountable for results and uphold the highest standards of excellence.

We are mission-driven and results-oriented, striving to make our country safer through every task we undertake.

Equal Employment Opportunity (EEO) Commitment

At DarkStar Intelligence LLC, we are committed to maintaining a professional and legally compliant work environment where individuals are treated with respect and fairness. We adhere strictly to all applicable Equal Employment Opportunity (EEO) laws and regulations.

Employment decisions at DarkStar are made solely on the basis of individual qualifications, performance, and business needs. We prohibit discrimination in all aspects of employment—including hiring, compensation, promotion, training, discipline, and termination—on the basis of: Race or color, Religion, Sex (including pregnancy, sexual orientation, and gender identity), National origin, Age, Disability, Genetic information, Veteran status. Or any other status protected by applicable federal, state, or local law

Our EEO standards are embedded in all employment practices to ensure compliance, fairness, and accountability. We enforce a zero-tolerance policy for unlawful discrimination or harassment and encourage employees to report concerns without fear of retaliation.

EEO Flyer: shorturl.at/abpNX

Employee Benefits

DarkStar Intelligence provides a competitive and comprehensive benefits package to support the health, financial stability, and personal well-being of our team members.

Core Benefits for employees:

  • Health Coverage: Medical, dental, and vision plans

  • Income Protection: Life insurance, short-term disability, and long-term disability

  • Retirement Planning: 401(k) plan with employer contributions

  • Work-Life Support: Employee Assistance Program (EAP) and legal services

  • Paid Leave: Generous PTO, 11 paid federal holidays, and one floating holiday

Voluntary Benefits:

  • Legal & Identity Protection: LegalShield and IDShield

  • Additional Insurance: Whole life, accident, and critical care coverage

We believe in recognizing and supporting the professionals who make our mission possible. Your well-being is an investment in our collective success.

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Technical Support Specialist

21105 Maryland Line, Maryland E-talentnetwork

Posted 18 days ago

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Job Description

Position:- Embedded NMCI POC
Location:- Pax river, MD

Job Description:

In addition, the candidate also requires experience in the following areas:
  • Ability to work in a fast-paced, constantly changing, information technology environment
  • Strong customer service
  • Strong verbal and written communication skills.
  • Database management including strong attention to detail and problem solving
  • Ability to work multiple priorities simultaneously
  • Skill in organizing and coordinating data calls
  • Ability to follow-through on any task that cannot be completed immediately
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Technical Support Specialist

21276 Baltimore, Maryland Alertus Technologies

Posted 24 days ago

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Job Description

Company Description

At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.

Our employees are integral to the company's success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

Job Description

We are looking for a motivated and customer-oriented Technical Support Specialist to join our Technical Support team. In this role, you will report to the Technical Support Manager, and will be responsible for keeping our customers' installed Alertus systems at full-readiness by combining technical knowledge with exceptional customer service.

This is an excellent opportunity for individuals who are looking to launch their career in IT and have a passion for technology, problem-solving, and helping others.

This position may possibly require adjusted work hours. Technical support coverage ranges from 7am-7pm EST.

A Day in the Life:
    • Troubleshoot both Alertus hardware and software solutions with the customer to resolve technical roadblocks
    • Provide exceptional customer service via phone, email, and screen share tools
    • Collaborate with Technical Support Leadership team to identify, diagnose, and resolve any software or hardware faults, escalating to Product Development when needed
    • Prioritize support requests in our Salesforce ticketing system based on set levels of immediacy
    • Provide guidance to customers on installing Alertus solutions
    • Collect and analyze detailed information to categorize and document requests
    • Proactively analyze recurring issues and create innovative solutions
    • Create Knowledge Base articles based on case information to provide ours customer and internal staff with recommended steps to decrease the time to resolution
    • Research open issues thoroughly and quickly address those issues toward an accurate resolution
Required Skills:
    • Strong problem-solving and analytical skills
    • Excellent communication & interpersonal skills
    • Familiarity with hardware, software, & network technologies
    • Ability to work independently & as part of a team
    • Ability to communicate technical topics to both technical & non-technical audiences via phone, email, etc.
    • Strong customer service mindset
    • Basic understanding of core networking concepts such as DNS, DHCP, HTTP(S), and TLS
    • Ability to multitask & prioritize workload in a fast-paced, ever changing environment
    • Basic knowledge of IT security principles and policies that impact network environments
    • Experience in troubleshooting Windows systems
Desired Skills:
    • Understanding of Windows, Linux and MacOS Administration
    • Ability to develop expertise in application support involving REST and API integrations
    • Familiarity with Windows Workstation Deployment and Administration
    • Experience with supporting web applications
Education and Experience:
    • Bachelor's Degree in Information Technology, Computer Science, or related field
    • 0-2 years experience in a Technical Support positon
    • Net+, Security+, or similar certification is a plus
Alertus Career Advantages:
    • Paid Time Off
    • Paid Holidays
    • 401(k) Retirement Plan
    • Medical, Dental, and Vision Plans
    • Short-term Disability, Accident, Hospital, and Cancer Insurance
    • Live Near Your Work Homebuying Incentive Program
    • Employee Referral Bonuses
    • Flex Scheduling


$21.74 - $26.27 an hour

The referenced base salary range represents the low and high end of Alertus' salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications.

Additional Information:

All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.

Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19.

Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All your information will be kept confidential according to EEO guidelines.

AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP
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Technical Support Engineer

21276 Baltimore, Maryland DISH

Posted 1 day ago

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Job Description

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You’re the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.

Job Duties and Responsibilities

What You’ll Do:

You’ll visit customers’ homes, solve problems, and introduce them to smart home tech. 

  • Install and service DISH equipment and smart home products in customers’ homes
  • Teach customers how to use their tech and offer additional services when helpful
  • Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team

What’s in it for You:
  • Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
  • Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5–10% pay increases based on performance
  • Bonus Potential: Earn up to $,400 your first year, and up to 9,100 annually after. High performers also receive AwardPerqs—redeemable for travel, electronics, and more
  • Comprehensive Benefits: Paid training, time off,  Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
  • Exclusive Perks: Complimentary DISH TV ($11 .99/month), discounts on Sling TV ( 5/month), and Boost Mobile plans (starting at 15/month), company-provided van, tools, and uniforms
Paid Training You’ll Get:
  • Clear, step-by-step guidance for installations and service
  • Smart home tech knowledge to support and educate customers
  • Best practices created by our most experienced techs


Skills, Experience and Requirements

What You’ll Need:
  • Valid Driver’s License : Clean record required
  • Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
  • Physical Ability :
    • Climb ladders (up to 40 ft)
    • Lift up to 70 lbs
    • Must meet and maintain 335 lb weight limit
  • Customer Focus : Build trust and create a great experience
  • Problem-Solving : Tackle a variety of challenges on the spot
  • Determination : Work in tight spaces and all kinds of weather

Adaptability : Handle changes and unexpected tasks with ease

Salary Ranges

Compensation: $21.25 Hour
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

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Sr Technical Support Analyst

21276 Baltimore, Maryland ZipRecruiter

Posted today

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Job Description

Job DescriptionJob DescriptionDescriptionWe are seeking a Sr. Technical Support Analyst who will be part of a team of professionals who support the faculty, staff, and external registrants using the CloudCME portal; the faculty, staff, students and trainees using the New Innovations medical education management platform at the School of Medicine; and the School of Medicine staff using applications developed by the Office of Information Technology (OIT). The position provides technical support, training, vendor relations management and expertise.The applicant must be a motivated, proactive, client-oriented team player. The candidate will be organized and provide an excellent customer service experience. Attention to detail, customer service focus, and positive work ethic a must. Position requires occasional weekend duties and overtime.The position reports to the OIT Technical Support Supervisor.

Key Responsibilities

  • Provide end-user support and serve as primary contact for software related issues.
  • Serve as in-house expert on the New Innovations platform, CloudCME platform and other applications supported by OIT.
  • Deliver small-group and individual trainings on various aspects of the New Innovations software.
  • Work with the Office of Assessment and Evaluation and Registrar’s Office to ensure consistency and quality of data in the New Innovations platform.
  • Identify common training needs (through surveys, monitoring requests for assistance, etc.)
  • Develop and deliver small-group and individual training as needed.
  • Serve as a primary source of contact for vendor and vendor technical support.
  • Participate in user groups and vendor conferences.
  • Keep up to date with software changes and effectively communicate those changes to user communities.
  • Simulates or recreates technical issues to resolve operational difficulties.
  • Works collaboratively with other IT groups to correctly identify and address problems and restore service.
  • Provide technical assistance through ZOOM, Teams, email and the OIT ticketing system.
  • Create HTML pages, forms, links, upload images for OCME website.
  • Create, edit and publish end-user and internal documentation.
  • Other duties as assigned.



Skills, Knowledge and Expertise

  • Two years college coursework.
  • Two years work related work experience required. 
  • Additional education may substitute for required experience additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
  • Two years work related work experience required. Preference given to candidates with New Innovations, CloudCME experience and pre and post graduate medical education administration.
  • Help desk or customer support on technology.
  • Training.
  • Working with database-oriented SaaS system (strongly )
  • Developing and providing software training to end users.
  • Delivering training in small groups and one-on-one.
  • Experience with software systems that include surveys, assessment or evaluation.
  • Serving as liaison with technology vendors.
  • Supporting or interpreting software in a higher education setting.
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Technical Support Specialist - DBA

21276 Baltimore, Maryland Philips

Posted 2 days ago

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Job Description

Technical Support Specialist - DBA

In this role you

You are responsible for responding to mid-complexity customer inquiries, troubleshooting electro-mechanical issues, providing technical expertise for escalations, conducting root cause analysis, managing support tickets, preparing intervention reports, creating knowledge articles, and escalating complex issues to senior specialists.

Your role:

  • Troubleshoot and resolve database issues, Provide support for database-related queries and issues, Monitor database performance and optimize for efficiency.

  • Troubleshoots moderate issues with malfunctioning electro-mechanical equipment or software applications, diagnosing problems, and assists in implementing corrective actions to restore functionality and ensure optimal performance.

  • Provides moderate technical expertise for escalations by assessing the customer problem and determining the appropriate support required across clinical, marketing, or research and development (R&D) domains.

  • Conducts root cause analysis at the end of escalations and implements corrective actions to prevent the recurrence of issues, ensuring continuous improvement and resolution of underlying problems. Creates, updates and manages support tickets using ticketing systems to ensure efficient tracking, resolution, and documentation of technical issues and user requests.

You're the right fit if:

  • High School Diploma, Vocational Education/ Bachelor's Degree in Electronics or Electrical Engineering, Technical Support, Customer Service Management or equivalent. Prefer Microsoft Certified Azure Database Administrator, CPHIMS/ CAHIMS certification.

  • 2+ years of experience in Technical Support, Customer Support, Electronics, Information Technology or equivalent with Vocational Education. Prefer 5+ years experience in Database Administration, Technical Support.

  • Preferred experience in Microsoft SQL database architecture/ Administration, T-SQL, Azure, Oracle, AWS.

  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a Field/Remote role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

  • Learn more about our business.

  • Discover our rich and exciting history.

  • Learn more about our purpose.

  • Learn more about our culture.

Philips Transparency Details

  • The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $37 to $9 hourly.

  • The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is 38 to 62 hourly

  • The pay range for this position in AK, DE, MD, NY, RI, or WA State is 40 to 65 hourly

  • The pay range for this position in Bothell,WA, CA, CT, DC, MA, or NJ is 43 to 69 hourly

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

#LI-PHI

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

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Technical Support Engineer (Mechanical)

21276 Baltimore, Maryland Intralox

Posted 4 days ago

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Job Description



Location

Baltimore/Washington D.C.

Job Category

Customer Service & Technical Support, Engineering

Division

Intralox

Job Description (General Summary)

Intralox L.L.C., the world leader in conveyor equipment solutions utilizing modular plastic conveyor belts, has a position available for a Technical Support Engineer (Mechanical) at our Hanover, MD location. This position reports to the Supervisor - Technical Support, US.

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative products and services that improve lives and optimize business worldwide each day. Intralox's conveyance solutions enhance food safety, power e-commerce, and solve challenges for industries from automotive to industrial manufacturing to consumer goods.

Together, our 3,000+ global employees are reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers' growth worldwide for more than 45 years. We consistently and sustainably work together to create long-term value by continuously improving products, services, and processes for our customers. Our award-winning customer service team provides comprehensive support and access to technical experts to deliver fast, reliable solutions.

Intralox was founded upon the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We aim as a company to practice these principles every day, which is why we have been consistently recognized for innovation and workplace excellence.

We listen objectively, think creatively, and deliver results. To learn more about our company culture, philosophy, and benefits, please visit our company page.

Job Responsibilities and Requirements

Responsibilities :

  • Working within the Life Cycle Services Team, the Technical Support Engineer (Mechanical) will support the US and Canadian market.
  • Serve as an advanced level remote troubleshooter and problem-solver for any issues that arise. Responsible for ensuring that our customers are able to reach a qualified resource to answer questions and help solve problems whenever needed.
  • Responsible for making recommendations to customers to resolve issues and to manage the resolution of any issues that require input from additional team members or will require a longer-term path to resolution.
  • Demonstrate a good understanding of operational and commercial principles and be able to make fast and independent decisions within that clear set of principles.
  • Provide technical assistance to Customer Service, Account Managers and Customers remotely by phone, written correspondence and/or via web-conferencing.
  • Make field visits for the purposes of: Understanding emerging issues/concerns for new projects/programs, Evaluating and understanding exposure and impact of newly discovered field issues, Continuous improvement.
  • Problem resolution: handle customer problems by finding causes and recommending solutions on specific applications or equipment.
  • Demonstrate ownership of after-sales issues, ensuring resolution for customers. This involves successfully managing the internal workload to ensure proper completion while keeping the customer informed of progress/status.
  • Identifying any recurring issues, communicating these to the relevant product/design and project/product management groups.
  • Team player, well integrated with customer service, account managers, field service technicians, project managers, and other Intralox design and testing teams.

Requirements :

  • A bachelor's degree in mechanical engineering or electrical controls engineering, or other related engineering discipline.
  • At least one (1) year of experience analyzing, troubleshooting, and solving technical problems over the phone/remotely.
  • Service minded, self-managed mentality with a sense of ownership and commitment to a high-quality customer experience.
  • Good questioning skills to understand customer needs and requirements and then to communicate to other team members when required.
  • Ability to understand and manage customer expectations while maintaining a service oriented mindset.
  • Commercial affinity - ability and experience to communicate effectively and directly with customers.
  • Experience in reading and understanding AutoCAD (2D and 3D) and other CAD design software for the purposes of understanding onsite equipment configuration (understand how the system is supposed to work for troubleshooting purposes; parts ID).
  • Computer systems knowledge/ skills (e.g. order entry, data bases, excel, etc.).
  • Ability to travel; 25% travel per month - Post Onboarding: Understanding emerging issues/concerns for new projects/programs, Evaluating and understanding exposure and impact of newly discovered field issues, Continuous improvement; Likely higher travel percentage during initial training period
  • Fluent in English (written and verbal).

Preferred Qualifications :

  • Experience with problem/complaint resolution: handling customer problems by finding causes and recommending solutions.
  • Experience in relevant customer-facing roles is a plus
  • Packaging equipment and/or Material Handling equipment and systems experience a plus.
  • Project Management experience a plus.

Intralox's benefit program is a major part of an employee's total compensation from the company. Hired applicants may be eligible for benefits including health, dental, vision, and disability insurance, paid time off, 401K, flexible spending account, life and AD&D insurance, long term care, tuition reimbursement, and additional voluntary benefits.

The salary range provided is a good faith estimate representative of all experience levels. Intralox considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training and key skills. Therefore, we encourage all qualified applicants to apply regardless of their salary expectations.

The position is eligible for one of the following: commissions, discretionary incentives, or production incentives according to the terms of those plans

Salary Range $68,200 to $147,300

EEO/Vet/Disability Notice

EOE/M/F/Vet/Disabled

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Staff Technical Support Engineer

21105 Maryland Line, Maryland Infinera

Posted 4 days ago

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Job Description

Non-CA Pay Range (Annual):
$85,100.00 - $158,000.00

At Infinera, your base pay is one part of your total compensation package. Your actual base pay will depend on your skills, qualifications, experience, and location. This role may be eligible for equity grants, discretionary bonuses, or commission payments. The amount of these incentives is based on the terms of the Company's incentive plans, the Company's financial performance, and/or individual employee job performance.

Infinera also offers paid leave, medical,

dental, and vision coverage, 401(k),

life, and disability insurance to

eligible employees.

Job Summary:

The Nokia Technical Support Engineer is responsible for providing technical support and assistance to customers who are experiencing complex issues related to Infinera products. The ideal candidate will have a strong understanding of Infinera products and associated technologies, as well as excellent communication and problem-solving skills.

Key Responsibilities:

  • Troubleshoot complex issues related to Infinera products and provide solutions to customers in a timely manner.
  • Engage with customers proactively to understand their needs and provide technical assistance accordingly.
  • Collaborate with other teams within the company to resolve customer issues that require escalation.
  • Provide training and technical guidance to Tier 1 and Tier 2 support teams to improve their technical knowledge and expertise.
  • Contribute to the development of internal knowledge bases and best practices to ensure efficient resolution of customer issues.
  • Maintain accurate and detailed records of customer interactions and issue resolution in the company's ticketing system.
  • Participation in a 24x7 on-call rotation.
  • Additional duties as assigned.
Specific Job Skills and Qualifications:
  • B.Sc. or M.Sc. Degree in a field related to Telecommunications including, but not limited to, Computer Science, Electrical Engineering, Cyber Security etc, or equivalent related work experience.
  • Excellent inter-personal, oral, and written communication skills.
  • Strong analytical and troubleshooting skills, applicable to large and complex network scenarios.
  • Experience working in a customer-facing role and managing customer relationships.
  • Practical knowledge of optical transport network protocols, protection schemes, DWDM technology, IP routing protocols, OTN and Ethernet.
  • Experience with optical test sets and solid optical troubleshooting skills using OTDR, OSA, BERT, optical power meters etc.
  • Experience with Infinera products such as the DTN-X/XT, XTM, FlexILS, and/or GX product lines preferred.
  • Experience with Linux operating systems, command line interfaces, and scripting languages.
  • Familiarity with network management tools such as SNMP, NetConf, NMS and EMS systems

#LI-JP1

"This position requires direct or indirect access to certain confidential information, hardware, software, technology, or technical information (referred to here as "Export-Controlled Information") controlled under the U.S. International Traffic in Arms Regulations (ITAR) and/or the U.S. Export Administration Regulations (EAR). All personnel in this position must be eligible to or be able to obtain authorization from the appropriate agency to access applicable Export-Controlled Information. The U.S. Department of Commerce currently requires a foreign person with a most recent citizenship or permanent residency of Sudan, Ukraine, or a country currently designated in Country Group D:1, E:1 or E:2 (Supplement No. 1 to Part 740, Title 15) to have an export control license to access our Export-Controlled Information, unless they meet certain exemptions provided under U.S. export control laws and regulations. The list of applicable countries in Country Group D:1, E:1 or E:2 may be updated by the U.S. government from time to time. The current processing time for an export control license is approximately 4 to 6 months.

Your employment or engagement with Infinera shall be contingent on verifying your eligibility or requirement for obtaining a necessary license and/or authorization from the appropriate agency. You will be required to provide certain information for export control compliance assessment purposes, and your information will be reviewed by Infinera's hiring and export control teams to ensure compliance with the U.S. export control laws and regulations. Infinera will collect necessary documents (such as proof of citizenship etc.) to assess license/authorization requirements if you are offered and accept the position."

Infinera is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Infinera complies with all applicable state and local laws governing nondiscrimination in employment.
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Staff Technical Support Engineer

21276 Baltimore, Maryland Nokia

Posted 4 days ago

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Job Description

As a Technical Support Engineer at Nokia, you will be an integral part of our Customer Experience team, dedicated to enhancing client satisfaction through expert problem-solving. In this hands-on role, you will troubleshoot complex issues related to Nokia products, collaborating closely with cross-functional teams to deliver timely solutions. You'll engage proactively with customers, ensuring their needs are met while providing guidance to elevate the skills of our Tier 1 and Tier 2 support teams. Our dynamic work environment promotes knowledge sharing and continuous improvement, allowing you to grow professionally while maintaining a strong focus on customer success. Your contributions will directly impact our reputation for technical excellence and customer satisfaction, making this an exciting opportunity to make a difference in the telecommunications industry.

Troubleshoot and resolve complex technical issues related to Nokia products, ensuring timely solutions for customers.

  • Engage proactively with customers to understand their technical needs and provide tailored support.
  • Collaborate with cross-functional teams to address escalated customer issues and deliver comprehensive solutions.
  • Train and mentor Tier 1 and Tier 2 support teams, enhancing their technical expertise and customer service skills.
  • Contribute to the creation and maintenance of internal knowledge bases and best practices for efficient issue resolution.
  • Document customer interactions and troubleshoot outcomes precisely in the company's ticketing system.
  • Participate in a 24x7 on-call rotation to provide ongoing technical support as needed.
  • Lead initiatives to improve customer satisfaction and reinforce the company's reputation for technical excellence.

You have:

  • B.Sc. or M.Sc. in Telecommunications, Computer Science, Electrical Engineering, Cybersecurity, or related field
  • Excellent communication skills, both oral and written
  • Strong analytical and troubleshooting skills for complex network scenarios
  • Experience in customer-facing roles with relationship management

It would be nice if you also had:

  • Familiarity with optical transport network protocols and DWDM technology
  • Experience with Infinera products, such as DTN-X/XT, XTM, FlexILS, or GX
  • Knowledge of Linux OS, command line interfaces, and scripting languages
  • Familiarity with network management tools like SNMP and NMS/EMS

Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

  • One of the World's Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark



At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.
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