77 Technical Support jobs in Richmond
Help Desk Support Technician
Job Viewed
Job Description
Job Description
About Us: At Endurance IT Services we are always on the lookout for talented individuals who are passionate about making a difference. Our team is dedicated to innovation, excellence, and creating value for our clients and community. We believe in fostering a collaborative and inclusive work environment where everyone can thrive.
Overview
We are seeking a skilled and customer-oriented Desktop Support Technician for future opportunities across various departments. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement
Responsibilities:
- Provide first-level contact and problem resolution for all users with hardware, software, and application issues.
- Perform installations, configurations, and upgrades of desktop hardware and software.
- Troubleshoot and resolve technical issues related to desktop systems, printers, and network connectivity.
- Maintain and update documentation of hardware and software configurations.
- Assist with the setup and deployment of new equipment and systems.
- Collaborate with other IT team members to ensure efficient operation of the company’s IT infrastructure.
- Provide training and guidance to users on best practices and usage of IT resources.
- Maintain inventory of all IT equipment and software licenses.
- Ensure compliance with company policies and procedures related to IT security and usage.
Qualifications:
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience as a Desktop Support Technician or in a similar role.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with remote desktop applications and help desk software.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
Preferred Qualifications:
- Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar.
- Experience with network troubleshooting and basic network configurations.
- Knowledge of ITIL practices and principles.
Working Conditions:
- Office environment with occasional travel to other company locations may be required.
- Ability to lift and move computer equipment as needed.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
- The chance to work on exciting and impactful projects.
We will keep your application on file and contact you when a suitable position becomes available.
Job No Longer Available
This position is no longer listed on WhatJobs. The employer may be reviewing applications, filled the role, or has removed the listing.
However, we have similar jobs available for you below.
Technical Support
Posted today
Job Viewed
Job Description
Arete Technologies, Inc. offers a set of innovative consulting and outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients. We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. Our team is an exquisite amalgamation of vast experiences of over 30 years in IT consulting and staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on a 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both consultants and clients. We are pre-eminent service providers in the field of staff augmentation, IT consultancy, software development, web development, providing unexcelled services and focusing on both the employers and employees.
Job DescriptionThe Help Desk Tech is responsible for providing computer information systems support via the phone, email or at a customer workstation. Also responsible for triage of incoming new calls and monitoring of existing calls for completion. Support duties include but are not limited to network connectivity troubleshooting, desktop hardware, OS, printers, phone, and multimedia support. The candidate will need to have a basic understanding of Active Directory in a multiple Domain network environment. They must also have a fundamental understanding of personal computer and information systems operations. The position includes ensuring that department manuals are current and items such as manuals, reference guides, IT procedures, diagrams and other technical documents remain up to date. As necessary, the ideal candidate will assist in the authoring of new troubleshooting procedures, guidelines and diagrams. The candidate must possess excellent interpersonal skills for communicating as their primary job will be customer facing. The candidate also must be able to perform in a team environment.
Help Desk Tech Job Duties include:
- Respond to and direct help desk tickets to other technicians for resolution
- Perform installation and troubleshooting of PC's, printers, iPhones and software.
- Daily inspections of server room and data closets
- Manage backup tape rotation and cases for offsite pickup
- Perform network jack activation for correct VLAN
- Basic customer training and support on Mitel phone operations
- Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets
Skill Required:
- Respond to and direct help desk tickets to other technicians for resolution
- Installation and troubleshooting of PCs, printers, iPhones and software
- Daily inspections of server room and data closets
- Manage backup tape rotation and cases for offsite pickup
- Perform network jack activation for correct VLAN
- Basic customer training and support on Mitel phone operations
- Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets
Need local candidates
Additional InformationBest Regards, Paramjot Singh
Customer Service Technical Support Administrator
Posted today
Job Viewed
Job Description
**Location: Remote**
**Company Summary** **:**
At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology-and each other to surpass these boundaries-we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.
Pearson's Online & Blended Learning K-12 group provides high-quality, highly accountable online education solutions to schools, school districts and students in grades K-12. It serves families and schools with a variety of digital learning and online school solutions including Connections Academy, International Connections Academy, and Pearson Connexus. In 2017, it will deliver online learning to over 400,000 students in the U.S. and 48 countries. The group, formerly known as Connections Education, is based in Columbia, Maryland and has been named a "Top Workplace" by the Baltimore Sun for three consecutive years and a "Best Place to Work" by Baltimore magazine. Recognized for its outstanding curriculum, high-quality teachers and leadership, Pearson Online & Blended Learning is committed to expanding quality education through technology and helping students achieve both academic and personal success.
**Department Summary:**
The Customer Support department is part of the Pearson Global Service and Support team and serves as the primary point of contact for Pearson Online & Blended Learning families, and school staff. Through multi-channel support streams, we provide general program information, enrollment support, password reset assistance, and account changes. In addition, we provide escalation assistance, process guidance to tier 1 support agents, workforce management, and quality and training support to Family Support groups.
**Position Summary** **:**
The Service Desk Tech 1, School Technical Support is an hourly position with 2 Shift Options; determined at a later time between the hours of 8am-6pm EST. Agents will work remotely, providing technical support services to school teachers and staff; as they set up and use our technology from initial startup, troubleshooting, and virus/spyware removal to resolution of software, hardware, printer, and network issues.
**Responsibilities** **:**
+ Troubleshoot and resolve software, hardware, printers, and network issues by listening to the user and asking appropriate questions to build a solution.
+ Log all calls using our in-house call tracking system, creating detailed, accurate entries and escalate when necessary.
+ Specify user problems and provide a detailed solution to resolve each issue.
+ Act as liaison for application problems between users and developers.
+ Assist in the collection of data for identifying user requirements that may result in future system development or training.
+ Keep current with the development of our ever-changing applications.
+ Document products, processes or problems in detail and suggest improvements or solutions.
+ Work with manager to investigate and implement ways of deflecting calls and increasing self-service.
+ Work occasional additional hours, 2nd shift, and/or weekends when necessary.
+ Work to perform other duties that may be necessary for the organization, including manual labor. (Staging materials, packing, inventory, delivery).
+ Projects - supports continuous improvement initiatives.
+ Other duties as assigned.
**Requirements** **:**
+ Ability to manage stressful situations in a calm, courteous, and efficient manner.
+ Strong working knowledge of?Windows 10/11 and Office 365.
+ Strong remote troubleshooting and working knowledge of High-Speed connections (DSL/Cable-Modem) and TCP/IP.
+ Working knowledge of Bomgar or comparable remote support tool.
+ An understanding of DHCP, DNS, and Active Directory.
+ Strong troubleshooting and working knowledge of consumer networking devices, wireless devices, Windows file and share permissions, and network printing issues.
+ Experience with Google Apps for Education and Business.
+ Continually updating and optimizing support process and documentation.
+ Ability to make quick and clear decisions in accordance with Connections Academy policy.
+ Meet all deadlines while paying attention to details.
+ Organize, prioritize and multi-task while managing users' expectations.
+ Work effectively as a team member, as well as independently.
+ Problem-solving methodology.
_Applications will be accepted through 23rd July 2025. This window may be extended depending on business needs._
1174883
**Job:** Infrastructure and Cloud Operations
**Job Family:** TECHNOLOGY
**Organization:** Virtual Learning
**Schedule:** FULL_TIME
**Workplace Type:** Remote
**Req ID:** 20255
#location
Technical Support Engineer
Posted today
Job Viewed
Job Description
Location:
Remote, United States
Employment Type:
FullTime
Location Type:
Remote
Department
Customer Solutions
Compensation:
$106.2K – $124.7K • Offers Equity
At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click here ( .
Overview
We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.
It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.
One Confluent. One Team. One Data Streaming Platform.
About the Role:
We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow - whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.
What You Will Do:
-
Working with customers to resolve a wide range of issues with their Confluent deployments
-
Contributing to process development - we’re a small team, so we’re looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
-
Communicating with our Engineering team to provide real-time product feedback from the field
-
Improving product documentation and authoring knowledge base articles
-
Creating and reviewing product demos and internal tooling
-
Working closely with the team behind Apache Kafka!
What You Will Bring:
-
Excitement in learning about streaming data and becoming a domain expert in the Confluent Data Stream Platform
-
Strong debugging skills for troubleshooting and resolving issues related to external or integrated software systems provided by third parties.
-
Proficiency in Java or Scala
-
Experience in diagnosing, reproducing and resolving customer issues
-
Experience with Java, Databases, Cloud Object stores, Messaging systems, Cloud Functions is a plus
-
Desire to make customers successful through direct interaction.
-
Two out of these three:
-
- Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)
-
- Operational knowledge of Java applications (stack, jmap, etc.)
-
- Experience with at least one mainstream distributed system (e.g. Kafka, Kafka Connect, Spark etc)
Ready to build what's next? Let’s get in motion.
Come As You Are
Belonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what’s possible.
We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.
SVP, Technical Support
Posted 2 days ago
Job Viewed
Job Description
Job Overview
The SVP of Customer Support will lead our global Technical Support, Customer Training, and Community teams with a mandate to deliver an experience that is responsive, predictive, AI-enabled, and deeply tied to customer outcomes. Reporting to the Chief Customer Officer, this executive will define and operationalize a support strategy that reduces friction, improves resolution time, and strengthens long-term customer relationships.
You'll oversee a globally distributed organization, own P&L accountability, and collaborate cross-functionally to make support a competitive differentiator.
About Us
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
Responsibilities
Customer Strategy & Experience
-
Define and drive a modern, scalable global support strategy that proactively addresses customer needs and delivers measurable outcomes.
-
Build a culture of service excellence grounded in proactive outreach, personalized engagement, and deep customer advocacy.
-
Lead executive-level escalations with speed and ownership; ensure systemic issues are resolved and learnings are shared across teams.
-
Develop and oversee strategies to identify and stabilize at-risk clients, with clear action plans, accountability, and follow-through.
-
Use customer sentiment, support analytics, and feedback loops to shape the future of the customer journey, including product insights and roadmap influence.
Operational Excellence & Innovation
-
Architect and scale a support model that balances people, process, and AI leveraging automation, deflection, and intelligent triage to improve resolution and efficiency.
-
Implement and continuously improve operational frameworks, processes, and tools to support 24/7 coverage, global consistency, and productivity at scale.
-
Maintain deep understanding of iCIMS products, use cases, and integrations to ensure readiness, issue prevention, and high-quality resolution.
-
Partner closely with Product, Engineering, and Enablement to evolve our support stack and digital experiences.
-
Monitor and optimize key metrics including customer effort, resolution time, self-service adoption, case deflection, and cost to serve.
Team Leadership & Culture
-
Lead a global organization across and foster a high-performing, inclusive, and growth-minded culture.
-
Hold leaders accountable to both performance and engagement metrics; ensure team members are equipped to deliver value in every customer interaction.
-
Partner with HR and Talent to scale hiring, onboarding, and learning programs that align with business needs and customer expectations.
Financial & Cross-Functional Leadership
-
Own and manage the Customer Support P&L, aligning budgets, forecasts, and workforce planning with company goals.
-
Partner with Sales, Customer Success, Relationship Management, and Finance to ensure seamless coverage models, aligned messaging, and strong retention results.
-
Translate strategic goals into operational execution plans with clear milestones, accountability, and metrics that roll up to business outcomes.
-
Apply market and industry best practices to ensure iCIMS remains competitive in our customer engagement and support model.
Qualifications
-
15+ years of progressive leadership experience in global customer support or technical services roles.
-
Proven track record leading and scaling global enterprise SaaS support operations, with full P&L accountability
-
Deep expertise in AI-enabled support, automation, and digital transformation across the customer lifecycle
-
Strong analytical and strategic skills; adept at translating data into actionable customer and business outcomes
-
Demonstrated success building high-performing, inclusive teams and leading through organizational change
-
Experienced cross-functional collaborator with Product, Engineering, Sales, and Finance to drive aligned, customer-centric strategies
-
Exceptional communication and executive presence, with the ability to influence stakeholders at all levels
-
Passion for customer advocacy and ongoing service innovation
EEO Statement
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at .
Compensation and Benefits
We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.
The anticipated pay range for this position is $200,000-$270,000 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Additional compensation may include bonuses or other benefits, as applicable.
Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here:
Technical Support Engineer
Posted 4 days ago
Job Viewed
Job Description
Securing the Future. AvePoint is a global leader in data management and data governance, and over 21,000 customers worldwide rely on our solutions to modernize the digital workplace across Microsoft, Google, Salesforce and other collaboration environments. AvePoint's global channel partner program includes over 3,500 managed service providers, value added resellers and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit .
At AvePoint, we are committed to investing in our people: we believe agility, passion and teamwork sets us up to do our best work and fosters a culture where you feel empowered to take initiative, learn from others and craft your career with the intention to unleash the power of you!
Overview
Are you a problem-solver with a passion for tech, cloud solutions, and AI? As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our cloud-based services running smoothly and ensures our customers stay ahead in a fast-evolving digital world. If you want to launch your career at the intersection of customer success and cutting-edge technology, this is the role for you.
What You'll Be Doing
As a Support Engineer, you'll be on the front lines of customer interaction, helping our enterprise clients tackle technical challenges within our software ecosystem. Collaborate with a dynamic team of developers, product experts, and customer success managers to deepen your expertise in troubleshooting and cloud support.
Your Key Responsibilities:
- Cloud & AI-Driven Product Support: Become an authority on our software suite, mastering Microsoft technologies and cloud platforms like Azure and Office 365. You'll analyze and troubleshoot software issues, using insights from data logs and development resources to solve complex issues in the Microsoft Cloud.
- Empowering Customer Success: Be a trusted advocate for our customers by offering effective, empathetic, and fast solutions via phone, email, and remote support sessions. Your knowledge will guide customers through the implementation and optimization of our products, ensuring they maximize the benefits of our cloud-based and AI-enhanced tools.
- Collaborative Troubleshooting: Work closely with cross-functional teams to resolve issues and enhance our products. From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical issues are swiftly addressed.
- Content Creation & Knowledge Sharing: Share your findings with a wider audience by contributing to public-facing articles that help customers resolve common issues. Your insights will help shape a knowledge base for our community.
- Continuous Learning & Development: Stay on top of the latest tech trends and our product updates through hands-on learning, giving you an edge in cloud, AI, and Microsoft-based support.
We're looking for individuals who thrive in a fast-paced, tech-focused environment, are eager to learn, and bring new ideas to the table. If you're a team player with a strong drive for continuous learning and innovation, we want to hear from you.
What We Value:
- BA/BS in an IT-related field (Computer Science is a plus!)
- 3+ years of experience in technical support, IT helpdesk, or cloud support
- Exceptional communication skills and a strong customer-focused approach
- 2+ years of experience in the Microsoft tech stack (Azure, SharePoint, Microsoft 365, Windows Server, SQL Server, and IIS)
- Hold one or more Microsoft certifications or equivalent
- The ability to quickly learn and troubleshoot multiple proprietary software products
Explore our careers blog to learn more about our culture, values, and what makes AvePoint a place to grow your career. We're committed to creating a diverse and inclusive workplace, welcoming talent from all backgrounds. Join us, and let's shape the future of cloud-based support together.
AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
Technical Support Analyst
Posted 7 days ago
Job Viewed
Job Description
Dechen Consulting Group (DCG) is a rapidly expanding, innovative IT Professional Services and Management Consulting company with a track record of more than twenty-five years in delivering skilled professionals to our clients across diverse sectors.
Opportunity Overview
We are currently seeking candidates for a C2C opportunity in Petersburg, VA. This role has the potential to extend over multiple years, with the chance to transition to a direct hire position with our client. We provide healthcare, vacation, relocation assistance, and visa sponsorship/transfer. This role offers excellent prospects for career progression!
Role Description
- Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
- Document, maintain, upgrade, or replace hardware and software systems.
- Support and maintain user account information including rights, security, and systems groups.
- Perform basic operations, monitoring, installation, troubleshooting, relocations, or maintenance of communications equipment.
- Identify and resolve basic communications problems.
- Prepare or assist in the preparation of service record documentation.
- Show awareness of standards and regulatory requirements related to assigned tasks.
- Provide technical assistance and support for applications and hardware problems.
- Install, maintain, move, and assist in testing and upgrading new and existing hardware/software.
- Review and recommend procurement of information technology equipment.
- Maintain the necessary security controls over software.
- Bachelor's degree in an Information Technology related discipline or equivalent work experience.
- Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.
- General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings.
- Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehensive communications.
- Experience troubleshooting hardware and software - hands-on or from a service desk.
- Demonstrated skills in creating professional communications to users.
- Ability to write clear emails explaining technical issues and work toward solutions, with follow-up capabilities.
- Basic understanding of various types of technology and the ability to research them to troubleshoot possible technical issues.
- PC/Hardware experience.
- Hardware/software troubleshooting experience.
- Demonstrated knowledge of Virginia Information Technologies Agencies policies and processes regarding PC Refresh.
- Demonstrated success working as a team member and collaborating to achieve objectives.
- Microsoft Office Specialist Certification - Associate or Above.
- Knowledge of and previous experience with Virginia Information Technologies Agency (VITA).
- Excellent project management skills and ability to manage multiple priorities.
- Some level of desktop support experience and supporting a Windows 10 environment.
- Agency Interview Type: In Person Only
- Work Arrangement: Hybrid
We are a people-focused company with a deep emphasis on family values and look forward to working with you.
Technical Support Analyst
Posted 7 days ago
Job Viewed
Job Description
Complete Description:
Maintains, analyzes, troubleshoots, and repairs computer
systems, hardware, and computer peripherals. Documents, maintains, upgrades or
replaces hardware and software systems. Supports and maintains user account
information including rights, security, and systems groups. Performs basic
operation, monitoring, installation, trouble shooting, relocations, or
maintenance of communications equipment. Identifies and resolves basic
communications problems. Prepares or assists
in the preparation of service record documentation. Shows awareness of
standards and regulatory requirements related to assigned tasks. Provides
technical assistance and support for applications and hardware problems.
Installs, maintains, moves, and assists in testing and upgrading new and existing
hardware/software. Reviews and recommend procurement of information technology
equipment. Maintains the necessary security controls over software.
Skills: Skill Required / Desired mount of Experience Expertise Rating Move Bachelors degree in an Information Technology related discipline work experience may meet this requirement in lieu of a degree at the hiring man Required Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management. Required General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings. Required Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehens Required Experience troubleshooting hardware and software hands-on or from a service desk Required Demonstrated skills in creating professional communications to users. Required Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed Required Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues Required Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh Highly desired Demonstrated success working as a team member and collaborating to achieve objectives. Highly desired Microsoft Office Specialist Certification -Associate or Above. Desired Knowledge of and previous experience with Virginia Information Technologies Agency (VITA) Highly desired Excellent project management skills and ability to manage multiple priorities Desired PC/Hardware experience Required Some level of desktop support experience and supporting a Windows 10environment Desired Hardware/software troubleshooting experience Required
Be The First To Know
About the latest Technical support Jobs in Richmond !
Technical Support Analyst
Posted 7 days ago
Job Viewed
Job Description
Location: Petersburg, VA/ Hybrid
Duration: 11+ Months
** In person Interview**
Job Description:
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems.
- Supports and maintains user account information including rights, security, and systems groups.
- Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment.
- Identifies and resolves basic communications problems.
- Prepares or assists in the preparation of service record documentation.
- Shows awareness of standards and regulatory requirements related to assigned tasks.
- Provides technical assistance and support for applications and hardware problems.
- Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software.
- Reviews and recommend procurement of information technology equipment.
- Maintains the necessary security controls over software.
- Bachelor's degree in an Information Technology related discipline - work experience may meet this requirement
- Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.
- General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings.
- Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehens
- Experience troubleshooting hardware and software -hands-on or from a service desk
- Demonstrated skills in creating professional communications to users.
- Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed
- Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues
- Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh
- Demonstrated success working as a team member and collaborating to achieve objectives.
- Microsoft Office Specialist Certification -Associate or Above.
- Knowledge of and previous experience with Virginia Information Technologies Agency (VITA)
- Excellent project management skills and ability to manage multiple priorities
- PC/Hardware experience
- Some level of desktop support experience and supporting a Windows 10environment
- Hardware/software troubleshooting experience
Technical Support Analyst
Posted 7 days ago
Job Viewed
Job Description
Trillium Professional is now seeking a Technical Support Analyst in St. Petersburg!
Job Duties:
-Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
-Documents, maintains, upgrades or replaces hardware and software systems.
-Supports and maintains user account information including rights, security, and systems groups.
-Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment.
-Identifies and resolves basic communications problems.
-Prepares or assists in the preparation of service record documentation.
-Shows awareness of standards and regulatory requirements related to assigned tasks.
-Provides technical assistance and support for applications and hardware problems.
-Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software.
-Reviews and recommend procurement of information technology equipment.
-Maintains the necessary security controls over software.
Pay rate is $35/hour. Apply now!
Requirements:
-Bachelor’s degree in an Information Technology related discipline - work experience may meet this requirement in lieu of a degree Required
-Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management. Required
-General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings. Required
-Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehension Required
-Experience troubleshooting hardware and software -hands-on or from a service desk Required
-Demonstrated skills in creating professional communications to users. Required
-Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed Required
-Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues Required
-Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh Highly desired
-Demonstrated success working as a team member and collaborating to achieve objectives. Highly desired
-Microsoft Office Specialist Certification -Associate or Above. Desired
-Knowledge of and previous experience with Virginia Information Technologies Agency (VITA) Highly desired
-Excellent project management skills and ability to manage multiple priorities Desired
-PC/Hardware experience Required
-Some level of desktop support experience and supporting a Windows 10environment Desired
-Hardware/software troubleshooting experience Required
Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.
Technical Support Analyst
Posted 18 days ago
Job Viewed
Job Description
Triumph Services is seeking a Technical Support Analyst to join our client on a long-term contract. This position is onsite at the client's office in Richmond, VA.
DAY TO DAY RESPONSIBILITIES
Technical Support on the Help Desk which will involve:
. Software installs and troubleshooting such as Acrobat Adobe, camtasia, Microsoft Power BI
. Hardware setup and troubleshooting (laptops, monitors, printers, phones). Operating system for laptops is Microsoft Windows 11.
. Patching laptops for security compliance.
. Microsoft product support such as Teams, Power Automate, SharePoint.
#Dice