Passengers have sued Delta Air Lines, seeking refunds following a massive IT outage that led to widespread flight cancellations. This disruption occurred during a global CrowdStrike outage in July, now considered one of the largest IT failures in history.
The outage not only caused chaos for Delta passengers but also triggered legal and financial repercussions for both Delta and CrowdStrike, which is already facing a class action lawsuit for alleged negligence.
Allegations In The Lawsuit
The lawsuit, filed in the Northern District of Georgia by law firms Sauder Schelkopf and Webb, Klase & Lemond, accuses Delta of failing to recover promptly from the IT failure. Passengers allege that Delta’s inadequate response left many stranded in airports worldwide, often thousands of miles from home.
Despite Delta's claims of restored operations, the plaintiffs argue that the effects of the outage continued to be felt for nearly two weeks. Moreover, the suit alleges that Delta ignored or refused requests for timely refunds for canceled or delayed flights. The airline is also accused of not providing the promised meal, hotel, and ground transportation vouchers to affected passengers.
This alleged failure forced travelers to incur "thousands of dollars" in unexpected expenses. Additionally, passengers separated from their luggage were left without essential items like medication and clothing.
