7 jobs in Alts

Alts is seeking a Tailor Shop Manager in New York City. This dynamic role includes leading a team, managing client relationships, and ensuring high-quality fittings and alterations. The ideal candidate has over 10 years of tailoring experience and excels in team management and communication.

The position offers a competitive salary of $65K-85K, with bonuses and benefits as well as opportunities for growth within a goal-driven company committed to changing the fashion industry.

Location(s) : In Person, (New York, NY and Roslyn NY)

Schedule : Monday–Saturday (Monday–Friday: 10:00 AM–7:00 PM | Saturday: 10:00 AM–6:00 PM)

At Alts, we’re redefining what modern tailoring looks like by combining exceptional craftsmanship with an elevated hospitality experience. We’re looking for a Studio Experience Manager to lead the client experience, front-of-house operations, and overall daily execution of one of our studios.

This is a true leadership role with ownership over the client journey, studio operations, administrative accuracy, and front-of-house team performance. As the Studio Experience Manager, you are responsible for ensuring every client receives an exceptional experience while keeping the studio running efficiently behind the scenes.

You’ll work in close partnership with the Tailoring Shop Manager, who leads the production team and garment craftsmanship. Together, you operate as one leadership team, balancing client expectations, operational excellence, and production capacity to deliver an outstanding experience from first fitting through final pickup. Reporting directly to the Studio Area Manager, you will have the opportunity to build a high-performing team, develop future leaders, and make a measurable impact on the success of your studio.

• Own the complete client journey from first appointment through final pickup.
• Create an elevated hospitality experience that reflects the Alts brand on every visit.
• Build long-term client relationships that drive loyalty, retention, referrals, and lifetime value.
• Resolve client concerns and escalations with confidence, empathy, and professionalism while following company policies.
• Turn service recoveries into opportunities to strengthen trust and client retention.
• Continuously evaluate and improve the in-store client experience through observation, coaching, and feedback.
• Lead by example, setting the standard for professionalism, warmth, and exceptional service.

• Own the daily operation of the studio, ensuring smooth client flow, appointment management, and front-of-house execution.
• Oversee appointment scheduling, check-in, checkout, client routing, and studio organization.
• Maintain visibility into production capacity and studio workload to support efficient scheduling.
• Ensure garments move accurately through every stage of the workflow, from intake through pickup.
• Maintain impeccable studio presentation, organization, cleanliness, and operational standards.
• Own opening and closing procedures while ensuring operational readiness throughout the day.
• Identify operational bottlenecks and implement solutions before they impact clients or production.

• Own the administrative accuracy of every order from intake through pickup.
• Ensure all garments, services, pricing, due dates, alterations, client notes, measurements, and special instructions are accurately entered into the POS system.
• Maintain complete and accurate documentation throughout the lifecycle of every order.
• Monitor production timelines daily and ensure ticket statuses remain accurate and up to date.
• Perform daily audits of upcoming due dates, overdue garments, production queues, and outstanding client follow-up.
• Proactively communicate production updates or delays to clients before concerns arise.
• Coordinate transfers, deliveries, pickups, courier requests, and special handling requirements.
• Ensure no garment is delayed due to administrative errors, incomplete documentation, inaccurate ticketing, or lack of communication.
• Maintain operational accuracy across all systems and ensure reporting reflects the true status of production.

• Lead, coach, and develop the front-of-house team to deliver exceptional client experiences every day.
• Build a culture centered on accountability, professionalism, hospitality, and operational excellence.
• Conduct regular coaching conversations, performance reviews, and development planning.
• Create staffing schedules that support business needs while maximizing productivity.
• Train new team members on operational procedures, client experience standards, and company expectations.
• Reinforce policies, SOPs, and operational consistency through daily coaching.
• Hold team members accountable for performance, administrative accuracy, and service standards.
• Foster a positive, collaborative, and high-performing team environment.

• Serve as the operational partner to the Tailoring Shop Manager, creating one unified leadership team for the studio.
• Meet daily to review production capacity, due dates, quality concerns, client priorities, and operational risks.
• Balance production needs with client expectations while protecting craftsmanship and delivery commitments.
• Identify at-risk orders early and implement recovery plans before client commitments are affected.
• Coordinate priorities between the front of house and production team to ensure seamless execution.
• Support production planning by maintaining accurate operational information and communicating changes quickly.
• Jointly own the studio’s overall performance, including client satisfaction, operational execution, on-time delivery, quality, team performance, retention, and financial results.

A Hospitality Leader | You naturally create memorable experiences and understand that exceptional service is built through consistency, empathy, and attention to detail.

An Operational Expert | You thrive in structured environments, enjoy building efficient systems, and understand that operational excellence creates exceptional client experiences.

An Owner | You take responsibility for outcomes, not just tasks. You proactively identify problems, solve them quickly, and hold yourself accountable for results.

A Coach | You enjoy developing people and creating high-performing teams through consistent feedback, accountability, and recognition.

Calm Under Pressure | You remain composed during difficult client situations, competing priorities, and busy production periods.

Detail-Oriented | You notice the small things before anyone else does. Accuracy, organization, and follow-through are second nature.

Collaborative | You build strong partnerships across departments and understand that great client experiences require teamwork between operationsand production.

• 5+ years of leadership experience in hospitality, luxury retail, premium service, operations, or multi-service environments.
• Minimum 3 years of experience directly managing and
• developing teams.
• Demonstrated success managing both client experience and operational execution simultaneously.
• Strong experience with POS systems, scheduling platforms, ticket management, workflow software, or similar operational tools.Proven ability to manage multiple priorities while maintaining exceptional attention to detail.
• Experience analyzing operational performance and implementing process improvements.
• Outstanding communication, coaching, and conflict-resolution skills.
• Experience with Notion or similar operational platforms is a plus.
• Tailoring or fashion experience is not required; an appreciation for craftsmanship and quality is essential.

Solve with Skill & Creativity | You anticipate problems, think critically, and develop practical solutions that protect both the client experience and operational excellence.

Craft with Care | Whether reviewing an order, coaching a team member, or welcoming a client, you believe excellence lives in the details.

Own the Outcome | You take full ownership of your studio’s performance. When challenges arise, you solve them with urgency, accountability, and professionalism.

Respect What Matters | You value clients, teammates, and craftsmanship equally, creating an environment built on trust, communication, and mutual respect.

Elevate Every Experience | Every interaction is an opportunity to exceed expectations, strengthen relationships, and create lifelong clients.

This isn’t a traditional retail management position.

As a Studio Experience Manager, you’ll operate as one half of the leadership team responsible for an entire studio. While the Tailoring Shop Manager leads craftsmanship and production, you will lead the client experience, operations, and business execution that bring everything together.

You’ll have real ownership over your team, your studio, and your results. Your leadership will directly influence client loyalty, operational excellence, team development, and business performance.

If you’re excited by the opportunity to build teams, lead operations, create exceptional experiences, and help shape the future of a rapidly growing company, we’d love to meet you.

Tailor Shop Manager: NYC, Hoboken, NJ & Greenwich, CT

Alts | Alteration Specialists is looking for a dynamic, professional Tailor Shop Manager distinguished by charisma, teaching ability, and professional integrity. This full‑time role in New York includes fittings, machine sewing, representing the studio internally, building client relationships, and using sophisticated tools for management decisions. Salary, bonus potential, full benefits, and opportunities for future growth are included.

Client Relationship Management and Fittings

• Maintain a professional, warm, welcoming studio environment
• Conduct fittings according to the Alteration Specialists Standard
• Build relationships with clients, influencers, brands, and stylists
• Be present and address all client issues in a professional manner – offer creative solutions
• Ensure fitters follow all Alts guidelines and protocols during fittings

Machine Production and Sewing

• Demonstrate meeting personal production targets
• Teach and develop the tailoring team to deliver on a variety of garments and alterations
• Cultivate proficiency with men’s, women’s, and bridal alterations as well as difficult fabrics

Analytics

• Track production daily and communicate with front desk and operations team to ensure accurate documentation
• Communicate with leadership and other locations to ensure studios operate as an integrated whole
• Provide weekly schedule to management and notify of absences or timesheet updates
• Represent the studio to the larger organization, advocate for needs, and lead rollout of company‑wide changes
• Continuously evaluate processes for efficiency and propose solutions to optimize the organization
• Record RFAs accurately and report to the system

Team Management

• Encourage respect among the team and address unprofessional behavior or tardiness
• Work with HR to issue formal write‑ups, explain reasons, and enforce performance improvement plans
• Distribute work strategically based on forecasting tools and individual capabilities
• Coach fitters not confident in marking alterations or required dialogue during fittings
• Develop opportunities to strengthen tailors and fitters’ skills
• Complete full QC on all orders, yours and your team's, before client pick‑up
• Identify QC errormakers, coordinate with Head of Talent Development, and develop training plans
• Ensure overall quality of all garments QC’ed and worked on in the shop

Onboarding of the Team and Human Resources

• Welcome new tailors, show stations, and introduce them to the team; assign work based on skills and preferences
• Assist tailors with scanning and ensure all work is scanned out by end of day; maintain PIN operations
• Facilitate production reports, communicate discrepancies to Finance via Slack
• Secure production report signatures by Tuesday at noon of payroll week
• Participate in and administer performance reviews with HR

• Skilled communicator – great listener and effective speaker and writer, treating sensitive information with respect and discretion
• Respectful, compassionate, and empathic; calming demeanor and ability to build trusting relationships
• Mission‑driven, motivated to help change the fashion industry toward a more sustainable future and serve as an excellent ambassador for a cause you believe in
• Systematic, highly organized, deriving pleasure from creating order and completing checklists
• Detail‑oriented, pride in delivering beautifully altered garments and meticulously checking work for accuracy
• Thoughtful, anticipating the needs of tailoring team and clients, and committed to proactively creating a supportive environment that aligns with organizational objectives
• Professional integrity, owning work, asking for help when needed, and committed to personal growth and development

• 10+ years of alteration tailoring experience required
• 4-5 years of general fitting experience required
• 1-2 years of fitting both men's and women's garments required
• Proficiency in English required
• Strong written communication skills required
• 1-3 years of management experience desired
• Working knowledge of Excel desired

*This is a mid to late career role.*

As a Store Manager at Alts, you will play a critical role in the overall success of the store and contribute to a positive and dynamic shopping experience for customers. You will have the opportunity to lead a team, hone your management skills, and grow your career in the retail industry. This is a fantastic chance to join a supportive, goal‑driven company with plenty of opportunities for advancement as the brand continues to expand. You will feel the support of a tight‑knit tailoring and operations team and the excitement of being part of a growing, multi‑studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing.

• Salary of $65K-85K with discretionary bonus plan
• Based on skill level and classification of tailoring work

Store Manager: Long Island, NY

alts | Alteration Specialists is looking for a dynamic, customer-oriented Store Manager to join our team. We are seeking a professional with strong leadership skills, an unwavering commitment to excellence, and a passion for delivering exceptional customer service. As Store Manager, you will oversee the daily operations of our studio location, manage a team of associates, and ensure a seamless in‑store experience for every customer. This role includes administrative duties, inventory management, and team development, all while ensuring a welcoming and efficient alteration environment. This is a full‑time, in‑person position with competitive compensation, full benefits, and opportunities for professional growth. This position would have full‑time training in New York City prior to the location’s opening.

• Ensure the studio/store is consistently clean, organized, providing a positive tailoring environment for customers
• Oversee daily operations, including opening/closing procedures, scheduling, quality control, and on‑time delivery
• Supervise and support the tailoring and front desk teams, ensuring that all customer service and goals are met
• Collaborate with the corporate team to implement new promotions, sales strategies, and product launches

• Engage in frequent collaboration with the Tailor Shop Manager to assess studio needs and day‑to‑day operations
• Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving the studio
• Ensure all tickets are properly created and processed throughout the garment’s life cycle
• Monitor production and create weekly and bi‑weekly schedules for the operations and tailoring teams
• Ensure all garments are bagged, packaged, and shipped appropriately before handing off to customers
• Record and document all RFA’s, refunds, and other failures of process, and brainstorm solutions for higher operational efficiency

• Create a warm and welcoming atmosphere for customers, ensuring they feel valued and respected
• Lead by example in delivering exceptional service, addressing customer inquiries and concerns promptly and professionally
• Train staff on best practices for customer interaction, maintaining a high level of service
• Handle customer complaints or escalations and resolve issues with efficiency and empathy
• Encourage customer feedback and ensure all concerns are addressed to continuously improve the studio experience

• Recruit, train, and motivate staff to uphold the company’s service standards and achieve sales goals
• Schedule and manage team hours for adequate coverage during peak and off‑peak times
• Conduct regular performance reviews, provide coaching, and foster continuous improvement
• Set individual and team sales targets and actively work to exceed them
• Organize and lead team meetings to communicate store updates, expectations, and product knowledge

• Natural leader with the ability to inspire and motivate a team
• Proactive and solution‑oriented, constantly improving processes and customer experience
• Highly organized, detail‑oriented, and thrives in a fast‑paced retail environment
• Passionate about the brand and leads by example in all aspects of work
• Excellent communication skills, warm, compassionate, and empathic, building strong relationships with team and customers
• Strong sense of professionalism, integrity, and accountability, taking ownership of responsibilities

• 5 years of operations experience at an early‑stage company required, with at least 2 years managing a team of 5 or more
• Clear communicator capable of building cross‑cultural relationships
• Experience in luxury retail or showroom management required, with knowledge of garment construction desired
• Tech‑savvy with systems‑based thinking required
• Experience with Notion and Zendesk is a plus

This is a mid‑career role with potential for growth.

As a Store Manager at Alts, you play a critical role in the overall success of the store and contribute to a positive, dynamic shopping experience for customers. You will have the opportunity to lead a team, hone management skills, and grow your career in the retail industry. This is a fantastic chance to join a supportive, goal‑driven company with ample advancement opportunities as the brand continues to expand. You’ll feel the support of a tight‑knit tailoring and operations team and the excitement of being part of a growing, multi‑studio operation disrupting the fashion industry.

Alts is committed to hiring and rewarding top talent. We value hard work, dedication, and employee development. As part of our team, you will receive competitive compensation, benefits, and ongoing opportunities for personal and professional growth.

This role offers a competitive salary with a starting range of $58,000–$65,000 per year, based on experience. Weekend availability is required.

Store Manager - alts | Alteration Specialists

alts | Alteration Specialists is looking for a Store Manager. Alts is looking for a dynamic, customer-oriented Store Manager to join our team. We are seeking a professional with strong leadership skills, an unwavering commitment to excellence, and a passion for delivering exceptional customer service. As Store Manager, you will oversee the daily operations of our studio location, manage a team of associates, and ensure a seamless in-store experience for every customer. This role includes administrative duties, inventory management, and team development, all while ensuring a welcoming and efficient alterations environment. This is a full-time, in-person position with competitive compensation, full benefits, and opportunities for professional growth. This position would have full time training in New York City prior to the location’s opening.

• Ensure the studio/store is consistently clean, organized, providing a positive tailoring environment for customers
• Oversee daily operations, including opening/closing procedures, scheduling, quality control, on-time delivery
• Supervise and support the tailoring and front desk teams, ensuring that all customer service and goals are met
• Collaborate with the corporate team to implement new promotions, sales strategies, and product launches

• Engage in frequent collaboration with the Tailor Shop Manager of your alts studio in order to assess studio needs and day to day operations
• Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio
• Ensure all tickets are properly created, and processed throughout the garment’s life cycle with Alteration Specialists
• Responsible for monitoring production
• Responsible for creating schedule weekly and bi-weekly for the operations team and tailoring team
• Ensure all garments are bagged and packaged appropriately before handing off to customer, this includes garments being shipped properly
• Properly record and document all RFA’s, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency

• Create a warm and welcoming atmosphere for customers, ensuring they feel valued and respected
• Lead by example in delivering exceptional service, addressing customer inquiries and concerns promptly and professionally
• Train staff on best practices for customer interaction, ensuring the team maintains a high level of customer service
• Handle customer complaints or escalations and resolve issues with efficiency and empathy
• Encourage customer feedback and ensure all concerns are addressed to continuously improve the studio experience
• Recruit, train, and motivate staff to uphold the company’s customer service standards and achieve sales goals
• Schedule and manage team hours, ensuring adequate coverage during peak and off-peak times
• Conduct regular performance reviews, provide coaching, and foster a culture of continuous improvement
• Set individual and team sales targets, and actively work to meet and exceed those targets
• Organize and lead team meetings to communicate store updates, performance expectations, and product knowledge

• You are a natural leader with the ability to inspire and motivate your team
• You are proactive and solution-oriented, always finding ways to improve processes, resolve challenges, and enhance the customer experience
• You are highly organized, detail-oriented, and thrive in a fast-paced retail environment
• You are passionate about the brand, its products, and the overall mission, and you lead by example in all aspects of your work
• You possess excellent communication skills. You are warm, compassionate, and empathic and can build strong and trusting relationships with both your team and customers
• You have a strong sense of professionalism, integrity, and accountability, and you take ownership of your responsibilities

• 5 years of operations experience at an early stage company required, with 2 years of managing a team of 5 or more required
• Clear communicator with ability to build strong cross-cultural relationships required
• Experience in luxury retail or showroom management required, with a working knowledge of garment construction desired
• Tech savvy and systems based thinking required
• Experience working with Notion and Zendesk a plus

This is a mid-career role with potential for growth.

As a Store Manager at Alts, you will play a critical role in the overall success of the store and contribute to a positive and dynamic shopping experience for customers. You will have the opportunity to lead a team, hone your management skills, and grow your career in the retail industry. This is a fantastic chance to join a supportive, goal-driven company with plenty of opportunities for advancement as the brand continues to expand. You would feel the support of a tight-knit tailoring and operations team, and the excitement of being part of a growing, multi-studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing.

Alts is committed to hiring and rewarding top talent. We value hard work, dedication, and the development of our employees. As part of our team, you will receive competitive compensation, benefits, and ongoing opportunities for personal and professional growth.

This role offers a competitive salary with a starting range of $58,000-$65,000 per year, based on experience. This role also requires weekend availability.

Alts is seeking a dynamic Store Manager for our Long Island location. This full-time role involves overseeing daily operations, managing a team, and ensuring outstanding customer experiences. The ideal candidate has 5 years in operations, with at least 2 years in a management role within luxury retail.

The position offers a competitive salary ranging from $58,000 to $65,000 per year, benefits, and growth opportunities in a rapidly expanding company.