115 jobs in Citizens Bank

• Respond to incidents such as robberies, customer threats, irate customers, workplace violence, burglaries, vandalism, and any other physical security matters.

• Executive protection and event security with an emphasis on providing services at the executive level. Conduct security advance work and intelligence gathering prior to scheduled events.

• Ensuring security related incidents and risk issues are properly escalated to a higher level of management for awareness and response when necessary.

• Drafting quality investigations reporting as appropriate - summarizing the investigation, details, interviews, key findings, and recommendations to be made.

• Conducting investigations in all areas of the bank in a timely, professional, and accurate manner.

• Prioritizing workload in order that investigations are undertaken in a timely and cost-effective manner while administering appropriate application of banking law.

• Conducting expedient tracing, freezing and recovery of funds.

• Building and maintaining strong and effective relationships across multiple business areas, and externally with industry peers and law enforcement.

• Promotion of effective prevention and incident management practices throughout the footprint.

• Providing metrics, executive reports, and briefings where appropriate.

• Ensuring PS and Corporate Security risks are properly identified, evaluated, recorded, and mitigating action plans are implemented.

• Supporting the delivery of security projects and programs, acting with autonomy and within the agreed budget structure.

• Driving PS initiatives and strategies, promoting and maintaining an open culture, and sharing of information at all levels.

• Supporting the development, implementation and on-going maintenance of PS policy, standards, and guidelines.

• 5 or more years of relative experience in investigations and law enforcement function preferred.

• Experience working in physical security services or similar function, particularly on alarm and camera systems, incident response, and threat assessments preferred.

• Demonstrated knowledge of executive protection principles and operations.

• An awareness of legal, statutory, and regulatory environments, especially as they relate to investigations within banking institutions.

• Experience interviewing internal and external parties.

• Working knowledge of investigative or research capabilities, search engines, open source intelligence, and criminal history checks.

• Experience working on standards and policies desired.

• Experience and understanding of working in a financial services environment preferred.

• Experience in completing comprehensive security reviews / risk analysis reports.

• Proficiency with MS Office 365 - Excel, Word, PowerPoint.

• Demonstrate advanced written and verbal communication skills with experience interacting with all levels of an organization.

• Proven ability to work independently as well as cooperatively in a team.

• Ability to handle confidential information appropriately.

• Travel required throughout the footprint.

• Associates Degree in Criminal Justice or related field preferred.

• Security Management or relevant experience preferred.

• Work with the landscaping team in daily tasks. Assist as needed for scheduled/unscheduled absences. Help with equipment maintenance and repairs. Assist Landscape Manager and Landscape Tech Lead with coordination of deliveries.
• Follow proper training and best practices in equipment use, maintenance and daily tasks. Work day-to-day grounds keeping operations of multiple retail banking and main office facilities.
• Perform grounds keeping and building maintenance duties as required. Assist in mowing lawns either by hand or using a riding lawnmower when needed to expedite work orders or cover for colleagues on PTO. Recommend specific plants, trees, grass, or other landscape features dependent on local site conditions and established Citizens standards.
• Landscape by planting, trimming, and maintaining flower beds, grass, shrubs, bushes, and small trees. Shovel snow from walkways and apply anti-skid as needed; Clean parking lots, sidewalks, and all exterior areas while performing routine grounds keeping.
• Perform spring and fall cleanups to remove excess debris, leaves, and trim landscaping. Install new hardscaping, river rock, fencing, signage, and other furnishings as required. Pressure wash building exterior and refresh parking lot painting as needed. Clean gutters and roof drains of debris.
• Perform minor repairs and maintenance procedures on equipment utilized in grounds keeping. Ensure all tools, equipment, and vehicles are maintained and utilized in a safe manner consistent with established standards.
• Close out work orders upon completion via iPad or Computerized Maintenance Management System. Respond to emergency and non-emergency service requests and prioritize work order response. Communicate in a pleasant and professional manner with internal and external customers.

• Minimum 1 year of landscape maintenance experience required, including zero-turn mower operation
• Ability to travel using a company sanctioned vehicle (ex: box truck/pickup truck) as required
• Ability to plan & prioritize daily responsibilities with strong attention to detail
• Demonstrated strong written and verbal communication skills along with proven positive customer service experience
• Intermediate or higher-level expertise using iPad, smart phones, computer/laptops, & MS Outlook
• Ability to lift up to 50 lbs. without any accommodation or assistance and comfortable working outdoors in all weather conditions at varying heights (ladders, roof top, etc.) as required

• Demonstrated job stability
• Prior commercial landscape work experience

• High School Diploma or Equivalent required
• Valid active State Driver's License required
• OSHA or Landscape related certifications preferred

• Hours per Week: 40 hrs./week
• Work Schedule: M-F 7:00am - 3:30 pm ET and may include occasional voluntary OT evenings or weekends

Description

At Citizens, we’re focused on relationship‑building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. As a Branch Manager (BM), you will lead your team in exceeding customer expectations, nurturing relationships that drive long‑term success.

In this role, you’ll spearhead branch performance, sales growth, and an outstanding colleague and customer experience. By leveraging inspirational leadership, collaborative partnerships, and sound operational practices, you will create and sustain a strong customer‑centric culture. As both a leader and coach, you’ll help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value.

A successful BM thrives in a digital‑first environment, showcasing the seamless accessibility of mobile and online banking platforms to customers. You’ll play a pivotal role in building a diverse talent pipeline, developing your colleagues to meet evolving business needs, and prioritizing their performance and growth. With a focus on continuous learning, you’ll implement coaching plans that inspire your team to achieve personal and branch‑wide goals.

To succeed, you must effectively communicate business priorities in a way that energizes and empowers your colleagues to execute with confidence. As the branches execution and outcomes owner, you’ll combine financial acumen with strategic insights to guide decision‑making and deliver results. Leading by example, you will direct all colleague and sales activities to ensure key targets are not only met but exceeded.

As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones.

• Required Qualifications
  • High School diploma or equivalent required
  • Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world‑class customer service, and operational integrity in a high‑volume branch environment
  • 4 years sales management experience in Retail or Branch Banking environment
  • Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment
  • Drive an exceptional customer experience validated through customer satisfaction surveys
  • Maintain strong partnerships with community & civic organizations
  • Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS
• Preferred Qualifications
  • Associate’s or Bachelor’s degree preferred
  • Retail banking
  • Talent sourcing & assessment

• Hours per Week: 40
• Work Schedule: Varies with branch needs and may include weekends and evenings
• Pay Transparency: The salary range for this position is $91,797 - $102,300 per year. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time‑away policy of very local and state jurisdiction in the United States. For an overview of our benefits,

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Description

At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. As a Branch Manager (BM), you will lead your team in exceeding customer expectations, nurturing relationships that drive long-term success.

In this role, you’ll spearhead branch performance, sales growth, and an outstanding colleague and customer experience. By leveraging inspirational leadership, collaborative partnerships, and sound operational practices, you will create and sustain a strong customer‑centric culture. As both a leader and coach, you’ll help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value.

A successful BM thrives in a digital‑first environment, showcasing the seamless accessibility of mobile and online banking platforms to customers. You’ll play a pivotal role in building a diverse talent pipeline, developing your colleagues to meet evolving business needs, and prioritizing their performance and growth. With a focus on continuous learning, you’ll implement coaching plans that inspire your team to achieve personal and branch‑wide goals.

To succeed, you must effectively communicate business priorities in a way that energizes and empowers your colleagues to execute with confidence. As the branches execution and outcomes owner, you’ll combine financial acumen with strategic insights to guide decision‑making and deliver results. Leading by example, you will direct all colleague and sales activities to ensure key targets are not only met but exceeded.

As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones.

• Required Qualifications
  • High School diploma or equivalent required
  • Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world‑class customer service, and operational integrity in a high‑volume branch environment
  • 4 years sales management experience in Retail or Branch Banking environment
  • Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment
  • Drive an exceptional customer experience validated through customer satisfaction surveys
  • Maintain strong partnerships with community & civic organizations
  • Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS
• Preferred Qualifications
  • Associate’s or Bachelor’s degree preferred
  • Retail banking
  • Talent sourcing & assessment

• Hours per Week: 40
• Work Schedule: Varies with branch needs and may include weekends and evenings
• Pay Transparency: The salary range for this position is $85,050 - $116,550.00/per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
• We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time‑away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit

Some job boards have started using jobseeker‑reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Citizens Bank is seeking a Branch Manager to lead their team in Hamden, Connecticut. The ideal candidate will drive branch performance, exceeding customer expectations while nurturing relationships. This position requires strong leadership skills and an ability to develop a customer-centric culture within the branch.

Applicants should have a track record in sales management as well as experience in retail banking. A competitive salary range from $85,050 to $116,550 along with comprehensive benefits is offered for this role.

Citizens Bank is seeking a Branch Manager in Naples, FL to lead and inspire a team focused on exceeding customer expectations. This role emphasizes building strong relationships and driving sales growth in a digital-first environment.

Key responsibilities include overseeing branch performance, developing colleagues, and fostering a customer-centric culture. A high school diploma or equivalent is required, along with leadership experience in a retail banking environment. Competitive pay and comprehensive benefits are provided.

• Meaningful work & relationships - Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
• Commitment to community - Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
• Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
• Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings
• Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.

• 1 year of experience processing transactions (cash and/or digital payments)
• Motivates others, like teammates, business partners, and specialists, through collaboration
• Process-oriented, energetic, detail-oriented and ability to multitask effectively

• Hours per Week: 40
• Work Schedule: Varies with branch needs and may include weekends and evenings

• Meaningful work & relationships - Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
• Commitment to community - Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
• Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
• Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings
• Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.

• 1 year of experience processing transactions (cash and/or digital payments)
• Motivates others, like teammates, business partners, and specialists, through collaboration
• Process-oriented, energetic, detail-oriented and ability to multitask effectively

• Hours per Week: 40
• Work Schedule: Varies with branch needs and may include weekends and evenings

• Meaningful work & relationships - Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
• Commitment to community - Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
• Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
• Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings
• Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.

• 1 year of experience processing transactions (cash and/or digital payments)
• Motivates others, like teammates, business partners, and specialists, through collaboration
• Process-oriented, energetic, detail-oriented and ability to multitask effectively

• Hours per Week: 40
• Work Schedule: Varies with branch needs and may include weekends and evenings