92 jobs in Fidelity Investments

Job Description

Note: Fidelity will not provide immigration sponsorship for this position.
The Role

Job Description
Note: Fidelity will not provide immigration sponsorship for this position.
The Role

We are seeking a highly hands-on Principal Engineer to lead the design and development of next-generation Contact Center Digital Engagement Services. In this role, you will build modern, cloud-native, event-driven platforms that power real-time customer interactions across digital channels. You will operate at the intersection of engineering and product development, translating business needs into scalable, high-throughput systems that deliver seamless, omni-channel customer engagement experiences.

As a Principal Engineer, you will be a technical leader and builder—owning end-to-end delivery while actively writing production-grade code and shaping platform architecture. You will design and develop contact center components using open-source communication frameworks such as Asterisk, FreeSWITCH, Kamailio, WebRTC, SIP, RTP, Matrix, and Rocket.Chat, as well as engineer IVR systems with speech recognition and conversational AI integrations. You will build APIs, microservices, and real-time processing capabilities for omni-channel interactions, while partnering across platform engineering, QA, and operations to deliver secure, reliable solutions. Additionally, you will play a key role in migrating legacy systems to open-source, cloud-native platforms and advancing CI/CD, automated testing, and infrastructure-as-code practices—all while driving our strategy to reduce vendor dependency and accelerate innovation.

The Expertise & Skills You Bring

• 10+ years of software engineering experience delivering enterprise-scale systems
• 5+ years of hands-on experience with Java and Spring Boot in production environments
• Proven ability to define and implement architecture for complex backend systems, including domain modeling, service decomposition, API design, event contracts, and data flows
• Experience with real-time communication technologies (WebSockets, Server-Sent Events, SIP, RTP, push notifications)
• Strong experience building cloud-native applications using microservices, containers, CI/CD pipelines, automated testing, observability, and production operations
• Hands-on experience using AI-assisted development tools (e.g., GitHub Copilot, Claude Code, OpenAI Codex) within real engineering workflows
• Deep understanding of secure engineering practices (authentication, authorization, encryption, secrets management, secure service-to-service communication, auditability)
• Strong ability to evaluate technical tradeoffs and make pragmatic architectural decisions balancing speed, quality, scalability, and maintainability
• Experience defining engineering standards across code quality, API design, testing, observability, and deployment practices
• Demonstrated ownership of features end-to-end (concept → design → development → deployment → production support)
• Proven ability to mentor engineers and elevate engineering excellence across teams
• Strong communication skills with the ability to clearly explain complex concepts to technical and non-technical stakeholders
• Master’s degree in Computer Science, Engineering, or equivalent experience

Preferred Differentiators

• Experience with contact center platforms or digital communication systems
• Exposure to event streaming platforms and architectures at scale
• Experience building platforms from scratch (0 → 1) or modernizing large legacy systems

The Team

The Contact Center Digital Engagement Services team is responsible for building the next generation of platforms that power customer interactions across digital channels. We focus on delivering scalable, real-time communication systems that enable seamless, personalized customer experiences while increasing flexibility and control through open, vendor-agnostic solutions.

Our team operates in a highly collaborative, fast-paced environment where engineers take full ownership of the systems they build—from architecture through production operations. We are committed to engineering excellence, continuous improvement, and redefining the future of contact center technology through modern, event-driven, cloud-native solutions.

Fidelity’s Onsite Working Model

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications

Category:

Information Technology

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments is seeking an Engineering Manager in Workplace Investing Technology to shape the technical strategy for back-office workflow apps. You will lead a cross-functional team to deliver scalable, secure, and resilient automation solutions that align with business goals and enterprise architecture.

Responsibilities include end-to-end delivery, production stability, and mentoring while driving modernization, AI-assisted development, and best practices across the stack.

Fidelity Investments is seeking a highly hands-on Principal Engineer to lead design and development of next-generation Contact Center Digital Engagement Services. You will build cloud-native, event-driven platforms powering real-time customer interactions across digital channels and deliver secure, scalable solutions.

You will own end-to-end delivery, write production-grade code, and shape platform architecture using open-source tools such as Asterisk, FreeSWITCH, Kamailio, WebRTC, SIP, RTP,

Fidelity Investments seeks a Financial Reporting professional to support the SPS reporting team. You will be the first line of contact for a defined client base, processing and delivering financial reporting data for equity compensation across multiple client segments.

You will train client contacts on Plan Sponsor Workstation (PSW) and SPS reporting dashboards, collaborate with SPS Product Development and Account Management, and contribute to process benchmarking and standard methodologies for

Fidelity Investments in Merrimack, NH is hiring a Financial Customer Associate (FCA) for a full‑time, onsite role. The position starts with a 14‑week training cohort, followed by handling customer calls including 401K inquiries and account maintenance.

Expect a structured schedule: training 8:30 am–5:00 pm EST, then 8‑hour shifts, four days onsite in a four‑week cycle. Applicants should have at least one year of customer service experience and a high school diploma or GED.

Note: Fidelity will not provide immigration sponsorship for this position

Be a part of the organization that helps service the Fidelity Stock Plan Services (SPS) Financial Reporting team! In this role you will be the first line of support to a defined client base in helping to provide a platform to acquire their financial reporting requirements related to equity compensation.

Serve as the client’s primary support for SPS’ financial reporting offering, with a client base typically 20 - 25 public companies spanning across all segments (Emerging, Mid, Large and Strategic). In this capacity, you are responsible for the processing and reporting of their client’s financial reporting data according to the client defined reporting schedule. You will work with their clients to establish, implement, execute, and supervise ad-hoc requests for support and analysis. The identification and development of process benchmarks and standard methodologies across the client base are important to client delivery. You will train client contacts to use Plan Sponsor Workstation (PSW) and its functionality such as SPS reporting, including customized reporting dashboards, as well as Team Workspace. The Financial Reporting Manager is highly engaged with client contacts and builds long term relationships to provide end to end service delivery.

• As an important member of the Financial Reporting team, you will participate in all operational aspects of the reporting process; client developed scheduled reporting to ad-hoc report development (including fee for service projects).
• You will be a key member, along with SPS Implementation and Account Management, to implement a client’s reporting information from a legacy provider to the Fidelity Stock Plan Administration system. You provide assistance with the overall testing effort for the SPS financial team as coordinated by the SPS Product Development team.
• Providing complete and accurate reporting delivery during peak volumes of the monthly/quarterly reporting cycle
• Partnering with SPS Operations and SPS Client Service Managers to deliver exception full-service stock plan administration.
• Assisting with SPS Product and SPS Technology partners on major product improvements to ensure business is adequately prepared to support new features and functionalities
• Client advisor regarding solution-based financial report modifications within the financial section of the Plan Sponsor Workstation platform.
• Crafting and maintaining required data for process measures and reporting.

• Bachelor's degree or equivalent experience preferred
• 3-5 years of Accounting/Finance, Financial Services and/or Stock Plan Administration experience
• Excel and Access skills
• Certified Equity Professional (CEP) level 1 encouraged
• Your strong ability to multi-task, react and think quickly
• You bring a Positive can-do demeanor and a willingness to work across groups to get the job done
• You are a team player who will consistently provide a very high level of support to the group
• Your Proficiency in Microsoft Office software (Word, Excel, PowerPoint, and Outlook).
• Strong operational and project management skills.
• Proven success in developing presentations and reporting.
• Very strong verbal and written communication skills.
• You are passionate about the details and possess strong communication and organizational skills.
• You're a Self-starter with strong sense of ownership and involvement is essential. Must be very proactive in approach.
• You are flexible enough to work overtime if needed

Fidelity’s SPS provides companies with outstanding administration for their equity compensation programs, including stock option, restricted stock, employee stock purchase, stock appreciation rights and performance plans.

Fidelity’s Onsite Working Model

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Category:

Operations

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments is looking for a Regional Planning Consultant in Spring, Texas. The role focuses on supporting associates in financial planning and consultative selling, fostering professional growth through coaching and training.

The ideal candidate will have sales experience in the financial services sector, strong presentation skills, and the ability to mentor others. This position entails 100% onsite presence, ensuring effective collaboration and performance enhancement for branch associates.

Overview

Are you passionate about helping advisors build their business through a culture of planning by mentoring and encouraging associates? Do you love to spend time crafting deeper positive relationships?

Our Financial Planning offices are filled with energy and potential. As a Regional Planning Consultant you will support investor center associates by reinforcing the principles of consultative selling. You will impact associate development through focused coaching support in communication skills, product knowledge, and practice management techniques.

• Sales experience in the financial services industry
• Series 7 & 63 license required; study time allowed to obtain Series 66 & Insurance licenses within 6 months of hire
• CFP certification preferred

• Planning skills and in-depth knowledge of financial product offerings
• Confidence in front of any audience and strong public speaking skills
• Unparalleled desire to coach and impact others’ results
• Approachable leader capable of influencing others effortlessly

• Provide subject‑matter expertise on a wide range of financial planning and investment solutions, including advisory services, wealth advisory, insurance, and retirement products
• Coordinate with branch management to develop collaborative training plans that improve associates’ performance
• Encourage growth of branch associates and prepare them to become skilled sales consultants by embracing consultative selling practices
• Lead by example with organized preparation and effective follow‑up skills
• Partner with branch consultants during client appointments to support the introduction and implementation of appropriate product solutions

Note: Fidelity is not providing immigration sponsorship for this position.

Your work supports Personal Investments by delivering financial service expertise through inclusive mentorship and development activities.

Fidelity is transitioning to a full‑time onsite working model through a phased rollout across regions and roles. Some roles and locations currently require 100% onsite presence, while others require less; onsite expectations may evolve. This transition does not apply to fully remote roles.

• Certified Financial Planner ® / CFP-® (Issuing Authority)
• Series 07 – FINRA
• Series 63 – FINRA
• Series 65 – FINRA
• Series 66 – FINRA

Sales Support

Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement‑related financial activities, and the rules and regulations of numerous self‑regulatory organizations, including FINRA, among others. These laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain criminal histories.

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