469 jobs in IHG

Security Officer (Hiring Immediately)

78208 IHG

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Job Description

part time

JOB OVERVIEW:

Perform hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property’s assets.

. DUTIES & RESPONSIBILITIES:

  • Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures in order to protect hotel property, employees and guests against theft, crime, threats and safety hazards. This may include and is not limited to:

  • patrolling and inspecting with specified equipment the assigned areas to include all public areas of the property including meeting rooms, entrances and outside building and grounds; monitoring surveillance cameras and checking areas for unauthorized persons or vehicles and coordinating towing of vehicles, unlocked doors and fire and safety hazards and document all actions

  • maintaining the Security procedures and audit/department logs that may include lost and found, storing guests’ valuables, key control, emergency procedures, health and safety hazard procedures for all employees and guests

  • ensuring all guest room doors are secured and assist guest with room access and moving/removing guest possessions or inventory if required

  • escorting staff and guest to car if requested

  • inspecting purses, packages or bags of employees if designated by management and employees work identification and accuracy of employee time cards as they arrive/leave the property

  • Investigate loss and safety incidents involving guests, employees and/or hotel loss and safety exposure and comply with state and government regulations and hotel procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel. Such investigations may include theft or lost items, noise complaints, assault complaints, food poisoning complaints, intoxication incidents, other guest complaints and safety hazard accidents and incidents. May have to administer CPR on guest or staff member in accordance to guidelines and communicate specified information to EMS/medical personnel as required. Complete documented reports in accordance to Company and hotel polices and procedures.

  • Assist in training/educating employees on current safety and security issues to ensure compliance with all Company loss control policies and current security, and safety regulations. Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets. Schedule preventative maintenance and repairs to security equipment or hotel property as needed and ensure that equipment is prepared and operational for the following day’s work.

  • Record necessary and pertinent incident reports or information to police and fire agencies involving investigations and to Corporate Legal department, Corporate Claims Management department, insurance agencies and outside attorneys to assist in case evaluation, settlement or defense involving lawsuits against the Company.

  • Respond in a courteous and prompt manner to all guest related incidents, questions, complaints and/or requests to ensure strong guest satisfaction.

  • Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Hotel Management Group and Corporate Risk Management and Legal department.

  • Perform other duties as assigned; such as may handle deliveries received during non-business hours.

Qualifications and Requirements:

High school diploma or equivalent, plus one year of security and safety experience, or equivalent combination of education and experience. Must speak fluent English. Other languages preferred

This job requires ability to perform the following:

  • Carrying, lifting, pushing and/or pulling items weighing up to 50-100 pounds

  • Frequently standing up and moving about the facility

  • Frequently handling objects and equipment to secure the facility

  • Frequently bending, stooping, and kneeling

Other:

  • Communication skills are utilized a significant amount of time when interacting with the guests and employees.

  • Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required. Certified CPR, First Aid instructor and training in law enforcement techniques may be required or highly desired.

  • Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes.

  • Problem solving, reasoning, motivating, organizational and training abilities are used when an emergency situation occurs.

  • Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read safety and security procedures.

  • Mathematical skills, including basic math, are used occasionally.

  • May be required to work nights, weekends, and/or holidays.

The hourly pay rate for this role is $18.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information :

  • The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

  • No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

  • EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

  • If you require reasonable accommodation during the application process, please click here .

  • IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

  • If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

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Houseperson Banquet

60684 Chicago IHG

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Job Description

**Relationships:**
+ Reports directly to the Banquet Floor Manager.
+ Interacts and cooperates with other employees of the Food & Beverage department as required.
+ Interacts with guests as appropriate.
+ Interacts and cooperates with other departments as required.
**Duties and Responsibilities:**
1. Sets up function rooms with the necessary equipment according to the Banquet Event Orders.
2. Provides ice water & glasses & refreshes as needed.
3. Sweeps & vacuums function rooms, removing debris.
4. Pick up & deliver all boxes & meeting materials.
5. Delivers boxes to business center for shipping out.
6. Ensures rooms are clean & presentable when not in use.
7. Maintains wastebaskets at registration desks & inside meeting rooms.
8. Sets up meetings with pads, pencils, coasters, etc. as per BEO.
9. Adheres to Hotel's grooming policy.
10. Maintains a cooperative, professional working style with supervisors & fellow workers.
11. Performs all tasks with utmost concern for safety for self & fellow workers.
12. Complies with all guest requests.
13. Attends meetings and hotel training sessions as required by hotel management.
14. At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
15. Perform other duties, tasks and special projects as assigned.
**Needed Skills** :
Fast learner, ability to read & speak English, ability to lift at least 100 lb.
**The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.**
**The salary range for this role is $26.45 to $28.65** **This is the lowest to highest pay scale** we, in good faith, believe we would pay for this role at the time of this posting. **We may ultimately pay more or less than the posted range, and the range may be modified in the future.** An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
**Important information** :
+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
+ EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
+ If you require reasonable accommodation during the application process, please click here .
+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Is this job a match or a miss?
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Server Banquet

44101 Cleveland IHG

Posted today

Job Viewed

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Job Description

NULL
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
**Important information** :
+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
+ EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
+ If you require reasonable accommodation during the application process, please click here .
+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Is this job a match or a miss?
Apply Now

Front Desk Supervisor - InterContinental Hotel Cleveland

44101 Cleveland IHG

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Job Description

**JOB OVERVIEW:** Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
At **InterContinental Hotels & Resorts** we want our guests to feel special, cosmopolitan and In the Know which means we need you to: - Be charming by being approachable, having confidence and showing respect. - Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done. - Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
**DUTIES AND RESPONSIBILITIES FINANCIAL RETURNS** - Up-sell rooms where possible to maximize hotel revenue. - Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.
**PEOPLE** - Promote teamwork and quality service through daily communication and coordination with other departments.
**GUEST EXPERIENCE** - Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines. - Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys. - Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.
**RESPONSIBLE BUSINESS** - Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc. - Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues. - Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. - Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.)
**QUALIFICATIONS AND REQUIREMENTS:** High School diploma or equivalent, plus one year front office/guest relations experience including some supervisory training/experience. Some college preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: - Frequently standing up behind the desk and front office areas - Carrying or lifting items weighing up to 50 pounds - Handling objects, products and computer equipment - Use a keyboard to operate various property management and reservations systems, etc. Other: - Communication skills are utilized a significant amount of time when interacting with guests and employees. - Reading and writing abilities are utilized often. - Basic math skills are used frequently. - Problem solving, reasoning, motivating and training abilities are often used. - May be required to work nights, weekends, and/or holidays. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
**Important information** :
+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
+ EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
+ If you require reasonable accommodation during the application process, please click here .
+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Is this job a match or a miss?
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Maintenance Representative

98194 Seattle IHG

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Job Description

We go above and beyond to keep our guests' experiences on track. If you can fix it for our hotel to run smoothly, you could be the perfect match for our new Maintenance Representative role.
**Your Day-to-Day:**
● Repairing, replacing and refurbishing items around the hotel
● Taking responsibility for the safety and cleanliness of areas inside and outside of the hotel
● Following the preventative maintenance calendar and looking for new ways to improve our guests' experiences
● Keeping your supervisor or duty manager in the loop with supply levels
● Being ready to step up and take on extra duties when the team needs you
**What We Need from You:**
● You'll have at least one year of maintenance or repair work under your belt
● A high school diploma or related vocational training
● You'll be familiar with Microsoft Office, a building management program and/or any other reporting tools like HotSos, Opera, Lutron, Bartech, or Inncom
● On top of building equipment and hand tools, you'll have a working knowledge of basic plumbing, electrics and preventative maintenance procedures
● CPO certification - if the hotel has a pool, a Certified Pool Operator license would be ideal
● A reasonable level of fitness - you'll be on your feet most of the day, and will need to bend and kneel a lot
● As well as meeting local laws on food handling and serving alcohol, you'll be above the minimum age required and fluent in the local language
● Great communication skills, you'll be warm, welcoming and easy to talk to
What you can expect from us:
**The hourly rate for this role is $21.30 to $25.00.** We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
EVEN Hotels is where hospitality meets wellness.
At Even Hotels, wellness is built in. We strive to help guests stay well and happy when they're away from home. Each hotel has an elite team of guest focused and wellness-savvy staff, who are ready to be an advocate of the brand and bring a personal touch. Energetic and friendly? You'll thrive at EVEN.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
**Important information** :
+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
+ EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
+ If you require reasonable accommodation during the application process, please click here .
+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Is this job a match or a miss?
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Full-Time Room Attendant (CWS)

98439 IHG

Posted today

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Job Description

**_We reward our colleagues' hard work and dedication with an extremely competitive compensation and benefits package. The hourly pay rate for this role is $18.40, and our comprehensive benefits package includes paid time off, medical/dental/vision insurance, 401k, room discounts, and many other benefits to eligible employees._**
**Role Purpose**
As a Room Attendant - you'll make sure our rooms and suites are always 'fresh and welcoming' for our guests after a busy day at work - creating a haven for them to escape and relax in - or get a bit of last-minute work done.
**Key Accountabilities**
+ You'll make sure our rooms are always at their best - we have standards - but it's down to you to make that room special and memorable for guests.
+ Help guests - you'll be happy to help if someone needs a toothbrush or directions for example.
+ Keep your supervisor updated on room service progress and alert them to any repairs needed
+ Safety aware - follow our established safety procedures at all times - and wear protective equipment when needed.
+ Be organized - keep on top of supplies and amenities and always try to minimize waste.
+ Reunite items with owners - and log any lost and found property.
+ Look smart - wear your uniform with pride.
+ Other ad-hoc duties - unexpected moments when we have to pull together to get a task done.
+ Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.
+ Report, turn in, and/or log all lost and found items according to established procedures.
+ Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
+ May regularly assist with deep cleaning projects.
+ May have turndown duties.
+ May assist with other duties as assigned.
**Key Skills & Experiences**
+ It's a physical role and you'll be on your feet most of the day, so fitness is important.
+ Strength - with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.
+ You'll might need to bend and kneel to complete some activities.
+ Literacy skills - reading, writing and basic math skills.
+ Flexible attitude to shifts - you may need to work nights, weekends and/or holidays.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
**Important information** :
+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
+ EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
+ If you require reasonable accommodation during the application process, please click here .
+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Is this job a match or a miss?
Apply Now

Part-Time Front Desk Agent (CWS)

98439 IHG

Posted today

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Job Description

The hourly pay rate for this role is $18.40. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
JOB OVERVIEW:
Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.
DUTIES AND RESPONSIBILITIES:
+ Welcome guests in a friendly, prompt and professional manner.
+ Register guests, issue room keys, provide information on hotel services and room location.
+ Answer phones in a prompt and courteous manner.
+ Up-sell rooms where possible to maximize hotel revenue.
+ Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
+ Issue, control and release guest safe-deposit boxes.
+ Communicate any outstanding guest requests or issues to management that may require
+ additional monitoring or follow-up.
+ Respond appropriately to guest complaints. Make appropriate service recovery gestures in order
+ to ensure total guest satisfaction.
+ May routinely book guest reservations for individuals and/or groups that are requested either by
+ phone or from within the hotel; process cancellations, revisions, and information updates on
+ changes.
+ Promote team work and quality service through daily communications and coordination with
+ other departments.
+ Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
QUALIFICATIONS AND REQUIREMENTS:
High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
+ Frequently standing up behind the desk and front office areas
+ Carrying or lifting items weighing up to 50 pounds
+ Handling objects, products and computer equipment
+ Use a keyboard to operate various property management and reservations systems, etc.
+ Other:
+ Communication skills are utilized a significant amount of time when interacting with guests and employees.
+ Reading and writing abilities are utilized often.
+ Basic math skills are used frequently.
+ Problem solving, reasoning, motivating and training abilities are often used.
+ May be required to work nights, weekends, and/or holidays.
We need people like you to make a difference and create exceptional experiences every single day. Don't just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let's Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
**Important information** :
+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
+ EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
+ If you require reasonable accommodation during the application process, please click here .
+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Is this job a match or a miss?
Apply Now

Full-Time/Supervisor Engineering (Candlewood Suites)

98439 IHG

Posted today

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Job Description

**_We reward our colleagues' hard work and dedication with an extremely competitive compensation and benefits package. The hourly rate of pay for this role is $27.50, and our comprehensive benefits package includes paid time off, medical/dental/vision insurance, 401k, room discounts, and many other benefits to eligible employees._**
**Role Purpose**
Supervise a shift, project, or aspect of maintenance/engineering operations which may include scheduling employees, assigning daily work and projects, training and coaching employees, inspecting work for quality and productivity, and initiating corrective and/or disciplinary action as needed.
**Key Accountabilities**
+ Inspect work assignments to ensure that work is completed in a timely manner and within specifications. Monitor performance and recommend and/or initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
+ Perform maintenance and repair work on the interior and exterior of buildings, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating, air conditioning (HVAC), ventilation, and water treatment systems, and swimming pool-if applicable, etc.
+ Schedule and/or perform preventive maintenance duties as outlined in the Preventative Maintenance Program
+ Follow and enforce procedures that ensure the security of inventory such as tools, supplies, equipment, furniture, televisions, etc., replenishes supplies and inventory in a timely and efficient manner, and minimizes waste.
+ Assist in educating/training employees on current safety issues to ensure compliance with all federal, state and local laws and safety regulations. Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets. Schedule and/or perform preventative maintenance and repairs as needed.
+ Ensure that equipment is prepared and operational for the following day's work.
+ Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure strong guest satisfaction.
+ Promote teamwork and quality service through daily communication and coordination with other departments.
+ May assist with other duties as assigned.
+ Promote teamwork and quality service through daily communication and coordination with other departments. es, etc. - to ensure repeat business, follow up on events, and generate new business
+ Self-motivator who can manage the responsibilities of the department without daily supervision
+ Represent the hotel with a positive attitude and professional attire
+ Follow sustainability guidelines and practices related to IHG and InterContinental Boston sustainability programs
+ Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the role
+ Responsible for practicing, managing, and promoting the company's values so that it becomes and intricate part of the everyday operation.
**Qualifications and Requirements**
Some college or advanced vocational training plus two years of experience in general building maintenance and/or construction, or an equivalent combination of education and experience. Hotel maintenance and supervisory experience preferred. Professional certification and license if required by law.
+ Carrying, lifting, pushing and/or pulling items weighing up to 100-300 pounds
+ Frequently standing up and moving about the facility
+ Frequently handling objects and equipment to maintain the facility
+ Frequently bending, stooping, kneeling, climbing and crawling
**Preferred Qualifications**
+ Expertise in plumbing, electrical, mechanical, carpentry and related certifications (including Level 3 EPA, HVAC/refrigeration, licensed plumber, or journeyman status) are preferred but not required
+ Communication skills are utilized a significant amount of time when interacting with the other supervisors, hotel staff and hotel guests.
+ Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read equipment repair manuals.
+ Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
+ Problem solving, reasoning, motivating, organizational and training abilities are used often.
+ May be required to work nights, weekends, and/or holidays.
We need people like you to make a difference and create exceptional experiences every single day. Don't just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let's Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
**Important information** :
+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
+ EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
+ If you require reasonable accommodation during the application process, please click here .
+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Is this job a match or a miss?
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Full-Time / Housekeeping Supervisor HIEX

98439 IHG

Posted today

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Job Description

The hourly pay rate for this role is $20.56. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
JOB OVERVIEW:
Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
DUTIES AND RESPONSIBILITIES:
+ Assist with scheduling and room assignments to ensure proper coverage.
+ Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.
+ Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
+ Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
+ Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
+ Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
+ Control expenses and minimize waste within all areas of housekeeping.
+ Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.
+ Promote teamwork and quality service through daily communication and coordination with other departments.
+ May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.
+ Report, turn in, and/or log all lost and found items according to established procedures.
+ May regularly assist with deep cleaning projects.
+ May assist with other duties as assigned.
ACCOUNTABILITY:
This is typically a 3rd layer of supervision in the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action.
QUALIFICATIONS AND REQUIREMENTS:
High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. Must speak fluent English.
This job requires ability to perform the following:
+ Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
+ Frequently standing up and moving about the facility
+ Frequently handling objects and equipment to maintain the facility
+ Frequently bending, stooping, and kneeling
Other:
+ Communication skills are utilized a significant amount of time when interacting with guests and employees.
+ Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
+ Basic mathematical skills are used occasionally.
+ May be required to work nights, weekends, and/or holidays.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
**Important information** :
+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
+ EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
+ If you require reasonable accommodation during the application process, please click here .
+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Is this job a match or a miss?
Apply Now

Part-Time/Attendant Room (Candlewood Suites)

98439 IHG

Posted today

Job Viewed

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Job Description

**_We reward our colleagues' hard work and dedication with an extremely competitive compensation and benefits package. The hourly pay rate for this role is $18.40, and our comprehensive benefits package includes paid time off, medical/dental/vision insurance, 401k, room discounts, and many other benefits to eligible employees._**
Do you see yourself as a Room Attendant? What's your passion? Whether you are continuing you're career in the hospitality industry, or looking to start your career in the hospitality industry, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their families - people who put our guests at the heart of everything they do.
**Role Purpose**
As a Room Attendant you'll make sure our rooms and suites are always 'fresh and welcoming' for our guests after a busy day at work, creating a haven for them to escape and relax or get a bit of last minute work done.
**Key Accountabilities**
+ You'll make sure our rooms are always at their best - we have standards - but it's up to you to make that room special and memorable for guests
+ Help guests - you'll be happy to help if someone needs a toothbrush or directions for example
+ Keep your supervisor updated on room service progress and alert them to any repairs needed
+ Safety aware - follow our established safety procedures at all times - and wear protective equipment when needed
+ Be organized - keep on top of supplies and amenities and always try to minimize waste
+ Reunite items with owners - and log any lost and found property
+ Look smart - wear your uniform with pride
+ Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
+ Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping
+ Report, turn in, and/or log all lost and found items according to established procedures
+ Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
+ May regularly assist with deep cleaning projects
+ May have turndown duties
**What We Need From You**
+ Fitness - it's a physical role and you'll be on your feet most of the day, so fitness is important
+ Strength - you will need to lift items up to 50 pounds / 23 kilograms and or push/pulling heavy objects up to 200 pounds
+ Agility - you will need to bend and kneel to complete some activities
+ Literacy - you will need to be able to perform reading, writing and basic math skills
+ Flexible attitude to shifts - you may need to work nights, weekends and/or holidays
We need people like you to make a difference and create exceptional experiences every single day. Don't just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let's Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
**Important information** :
+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
+ EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
+ If you require reasonable accommodation during the application process, please click here .
+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Is this job a match or a miss?
Apply Now