366 jobs in Intercontinental Exchange (ICE)
Elevated Services Engineer
84605 Provo
Intercontinental Exchange (ICE)
Posted today
Job Viewed
Job Description
Overview
**Job Purpose**
The Principal Elevated Engineer is a client-facing technical advisor responsible for delivering, stabilizing, and optimizing ICE Mortgage Technology solutions for enterprise lending clients. Serving as a trusted partner, this role leverages deep Encompass expertise, strong relationships, correspondent workflow knowledge, and advanced troubleshooting skills.
The role combines hands-on execution with strategic advice, resolving complex production issues, leading cross‑functional teams, and guiding clients through platform optimization, integrations, and transformation efforts across the mortgage loan lifecycle, with a strong focus on correspondent loan purchase, delivery, and investor compliance.
**Responsibilities**
+ Drive resolution of complex production issues, including escalation management, root cause analysis, system testing, strategy facilitation, and knowledge transfer
+ Serve as the primary escalation point for high-impact and high‑value correspondent client issues
+ Act as a trusted technical advisor across ICE Mortgage Technology products, services, APIs, and integrations
+ Guide and support clients through the adoption of new products, solutions, and transformational initiatives
+ Support correspondent-specific workflows, including loan purchase and delivery, delegated and non-delegated models, and third-party originator (TPO) interactions
+ Lead workflow optimization discussions to reduce funding turn times and improve investor delivery accuracy
+ Support configuration and troubleshoot Encompass workflows, forms, fields, business rules, milestones, and eFolder organization
+ Identify and resolve data mapping issues related to MISMO/XML, ULI, loan terms, fees, and investor delivery requirements
+ Diagnose UI, API, data integrity, and performance-related issues across environments
+ Build strong partnerships with client stakeholders and internal ICE teams
+ Mentor junior team members and contribute to service quality improvements and process efficiency initiatives
**Knowledge and Experience**
+ Computer Science or Information Technology, or related bachelor's degree, or equivalent experience
+ 7+ years of experience supporting enterprise SaaS or mortgage technology clients including 3-5+ years with correspondent lending exposure
+ 5+ years of hands-on Encompass experience (administrator and/or advanced user level)
+ Background in roles such as Encompass Administrator, Consultant, Technical Support Engineer, or equivalent.
+ Deep understanding of the loan lifecycle from origination through purchase and delivery
+ Advanced knowledge of Encompass configuration, including forms, workflows, business rules, and custom input forms
+ Experience with eFolder, document management, compliance tools (HMDA, TRID), and the Encompass Partner Ecosystem
+ Demonstrated ability to act as a trusted advisor to executive-level stakeholders.
+ Strong communication and presentation skills with the ability to translate technical concepts into business language
+ Excellent organization, prioritization, and project management skills
+ Strong ownership mindset with the ability to operate in high-pressure, SLA-driven environments.
+ Collaborative team player with a continuous improvement approach
+ Ability to travel up to 10%
**Preferred Knowledge and Experience**
+ Correspondent Lending
+ Direct experience supporting correspondent lending divisions.
+ In-depth knowledge of delegated and non-delegated correspondent models.
+ Understanding of investor guidelines, purchase conditions, and suspense clearing.
+ Familiarity with MISMO/XML, investor delivery systems, and HMDA/ULI accuracy.
+ Technical and Integration Skills
+ Experience with APIs, REST services, SaaS platforms, AWS, Azure, SQL, and NoSQL databases.
+ Working knowledge of JavaScript, Microsoft .NET, and web-based application architectures.
+ Familiarity with performance monitoring and diagnostic tools such as AppDynamics.
+ AI and Analytics
+ Experience applying AI, analytics, or automation to identify trends, reduce defects, improve funding and delivery performance, or proactively detect production risk.
\#LI-SF1
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
**Job Purpose**
The Principal Elevated Engineer is a client-facing technical advisor responsible for delivering, stabilizing, and optimizing ICE Mortgage Technology solutions for enterprise lending clients. Serving as a trusted partner, this role leverages deep Encompass expertise, strong relationships, correspondent workflow knowledge, and advanced troubleshooting skills.
The role combines hands-on execution with strategic advice, resolving complex production issues, leading cross‑functional teams, and guiding clients through platform optimization, integrations, and transformation efforts across the mortgage loan lifecycle, with a strong focus on correspondent loan purchase, delivery, and investor compliance.
**Responsibilities**
+ Drive resolution of complex production issues, including escalation management, root cause analysis, system testing, strategy facilitation, and knowledge transfer
+ Serve as the primary escalation point for high-impact and high‑value correspondent client issues
+ Act as a trusted technical advisor across ICE Mortgage Technology products, services, APIs, and integrations
+ Guide and support clients through the adoption of new products, solutions, and transformational initiatives
+ Support correspondent-specific workflows, including loan purchase and delivery, delegated and non-delegated models, and third-party originator (TPO) interactions
+ Lead workflow optimization discussions to reduce funding turn times and improve investor delivery accuracy
+ Support configuration and troubleshoot Encompass workflows, forms, fields, business rules, milestones, and eFolder organization
+ Identify and resolve data mapping issues related to MISMO/XML, ULI, loan terms, fees, and investor delivery requirements
+ Diagnose UI, API, data integrity, and performance-related issues across environments
+ Build strong partnerships with client stakeholders and internal ICE teams
+ Mentor junior team members and contribute to service quality improvements and process efficiency initiatives
**Knowledge and Experience**
+ Computer Science or Information Technology, or related bachelor's degree, or equivalent experience
+ 7+ years of experience supporting enterprise SaaS or mortgage technology clients including 3-5+ years with correspondent lending exposure
+ 5+ years of hands-on Encompass experience (administrator and/or advanced user level)
+ Background in roles such as Encompass Administrator, Consultant, Technical Support Engineer, or equivalent.
+ Deep understanding of the loan lifecycle from origination through purchase and delivery
+ Advanced knowledge of Encompass configuration, including forms, workflows, business rules, and custom input forms
+ Experience with eFolder, document management, compliance tools (HMDA, TRID), and the Encompass Partner Ecosystem
+ Demonstrated ability to act as a trusted advisor to executive-level stakeholders.
+ Strong communication and presentation skills with the ability to translate technical concepts into business language
+ Excellent organization, prioritization, and project management skills
+ Strong ownership mindset with the ability to operate in high-pressure, SLA-driven environments.
+ Collaborative team player with a continuous improvement approach
+ Ability to travel up to 10%
**Preferred Knowledge and Experience**
+ Correspondent Lending
+ Direct experience supporting correspondent lending divisions.
+ In-depth knowledge of delegated and non-delegated correspondent models.
+ Understanding of investor guidelines, purchase conditions, and suspense clearing.
+ Familiarity with MISMO/XML, investor delivery systems, and HMDA/ULI accuracy.
+ Technical and Integration Skills
+ Experience with APIs, REST services, SaaS platforms, AWS, Azure, SQL, and NoSQL databases.
+ Working knowledge of JavaScript, Microsoft .NET, and web-based application architectures.
+ Familiarity with performance monitoring and diagnostic tools such as AppDynamics.
+ AI and Analytics
+ Experience applying AI, analytics, or automation to identify trends, reduce defects, improve funding and delivery performance, or proactively detect production risk.
\#LI-SF1
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Is this job a match or a miss?
Apply Now
0
Senior Java Risk Engineer - Cloud-Native & Scalable
30383 Atlanta
Intercontinental Exchange (ICE)
Posted today
Job Viewed
Job Description
A global financial services firm is seeking a Senior Java Developer to support and modernize their Clearing and Risk systems. This role is crucial in building high-performance systems using Java and Spring technologies. Candidates should have over 5 years of relevant experience and a strong understanding of server-side development, RESTful APIs, and cloud-native design patterns. The ideal applicant is passionate about technology and capable of problem-solving in collaborative environments.
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#J-18808-Ljbffr
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1
Client Support Specialist - Technical
32232 Jacksonville
Intercontinental Exchange (ICE)
Posted today
Job Viewed
Job Description
Overview
**Job Purpose**
The Client Support Specialist acts as a technical support resource to our clients utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist endeavors to deliver complete resolutions in a timely and consistent manner. This position is an integral part of our ICE Mortgage Technology front line customer support team focused on providing a high level of technical support and customer service.
**Responsibilities**
+ Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned
+ Drive service level attainment to departmental standards
+ Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates
+ Recognize and respond accordingly to systemic customer-impacting problems
+ Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client
+ Understand and follow company and departmental guidelines and policies for customer interaction
+ Maintain and promote consistent behaviors and delivery across the team
+ Manage case backlog to departmental standards
+ Effectively use knowledge base, along with all resources available to drive resolution
+ Thoroughly and accurately document details of all client interactions in CRM system
**Knowledge and Experience**
+ Underwriting experience preferred
+ Displayed technical aptitude and/or willingness to learn
+ Proven effectiveness in a role that requires multi-tasking and strong customer soft skills
+ Demonstrated ability to confidently deliver solutions and resolve issues
+ Team-oriented, demonstrates a professional and cooperative attitude
+ Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed
+ Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly
+ Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener
+ Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback
+ Analytical; proactive; creative problem solver
+ Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers
+ Act with integrity; demonstrate adaptability; execute consistently against job responsibilities
\#LI-SF1
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
**Job Purpose**
The Client Support Specialist acts as a technical support resource to our clients utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist endeavors to deliver complete resolutions in a timely and consistent manner. This position is an integral part of our ICE Mortgage Technology front line customer support team focused on providing a high level of technical support and customer service.
**Responsibilities**
+ Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned
+ Drive service level attainment to departmental standards
+ Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates
+ Recognize and respond accordingly to systemic customer-impacting problems
+ Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client
+ Understand and follow company and departmental guidelines and policies for customer interaction
+ Maintain and promote consistent behaviors and delivery across the team
+ Manage case backlog to departmental standards
+ Effectively use knowledge base, along with all resources available to drive resolution
+ Thoroughly and accurately document details of all client interactions in CRM system
**Knowledge and Experience**
+ Underwriting experience preferred
+ Displayed technical aptitude and/or willingness to learn
+ Proven effectiveness in a role that requires multi-tasking and strong customer soft skills
+ Demonstrated ability to confidently deliver solutions and resolve issues
+ Team-oriented, demonstrates a professional and cooperative attitude
+ Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed
+ Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly
+ Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener
+ Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback
+ Analytical; proactive; creative problem solver
+ Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers
+ Act with integrity; demonstrate adaptability; execute consistently against job responsibilities
\#LI-SF1
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Is this job a match or a miss?
Apply Now
2
Senior Engineer, Application Security
84605 Provo
Intercontinental Exchange (ICE)
Posted 1 day ago
Job Viewed
Job Description
Overview
**Job Purpose**
An Intercontinental Exchange (ICE) IS AppSec Engineer is part of a team responsible for ensuring that ICE produces and maintains secure applications. The team member influences secure design, performs code analysis, identifies vulnerabilities through hands-on penetration testing, assists developers in remediation efforts, and communicates findings to developers, QA teams and management.
**Responsibilities**
+ Application Identification and Review - Operates the Application Development Security Lifecycle from design review through automated and hands-on testing.
+ Standards and Policies - Maintains and contributes to Application Development Security Policies and standards by keeping up with industry trends and publications from organizations such as NIST, OWASP, and SANS.
+ Secure Design - Works with development teams to establish security requirements early in the SDLC and contributes security subject matter expertise during the development of new projects and releases.
+ Tool Management - Focuses on automation while implementing, maintaining and integrating cutting-edge technologies to assess an application's security with static code analyzers (SAST), dynamic testing (DAST) tools, software composition scanners, Web Application Firewall (WAF) and bug bounty programs.
+ Developer Education - Keeps software engineers apprised of secure coding practices and builds strong rapport and respect with the ICE application development community via training sessions, one-on-one education, Intranet blogs and other opportunities.
**Knowledge and Experience**
+ University degree in Computer Science, Engineering, MIS, CIS, or related discipline
+ Software engineering experience in Java, C++, .NET and/or related languages
+ Expert at deploying, configuring, and using SAST, DAST, and Software Composition in large environments
+ Experience designing solutions to integrate transparently with the CI/CD pipeline
+ Familiar with application development in large cloud environments
**Analyst, Engineer and Senior Engineer Distinction**
Seniority is determined by experience and demonstration of exceptional competencies including:
+ Documenting and effectively publishing technology guidance and repeatable processes
+ Mentoring peers in groups and individually
+ Improving processes and introducing superior technology
+ Taking initiative to learn business goals, liaise with other departments, and identify ways to increase productivity in other ICE groups and offices
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
**Job Purpose**
An Intercontinental Exchange (ICE) IS AppSec Engineer is part of a team responsible for ensuring that ICE produces and maintains secure applications. The team member influences secure design, performs code analysis, identifies vulnerabilities through hands-on penetration testing, assists developers in remediation efforts, and communicates findings to developers, QA teams and management.
**Responsibilities**
+ Application Identification and Review - Operates the Application Development Security Lifecycle from design review through automated and hands-on testing.
+ Standards and Policies - Maintains and contributes to Application Development Security Policies and standards by keeping up with industry trends and publications from organizations such as NIST, OWASP, and SANS.
+ Secure Design - Works with development teams to establish security requirements early in the SDLC and contributes security subject matter expertise during the development of new projects and releases.
+ Tool Management - Focuses on automation while implementing, maintaining and integrating cutting-edge technologies to assess an application's security with static code analyzers (SAST), dynamic testing (DAST) tools, software composition scanners, Web Application Firewall (WAF) and bug bounty programs.
+ Developer Education - Keeps software engineers apprised of secure coding practices and builds strong rapport and respect with the ICE application development community via training sessions, one-on-one education, Intranet blogs and other opportunities.
**Knowledge and Experience**
+ University degree in Computer Science, Engineering, MIS, CIS, or related discipline
+ Software engineering experience in Java, C++, .NET and/or related languages
+ Expert at deploying, configuring, and using SAST, DAST, and Software Composition in large environments
+ Experience designing solutions to integrate transparently with the CI/CD pipeline
+ Familiar with application development in large cloud environments
**Analyst, Engineer and Senior Engineer Distinction**
Seniority is determined by experience and demonstration of exceptional competencies including:
+ Documenting and effectively publishing technology guidance and repeatable processes
+ Mentoring peers in groups and individually
+ Improving processes and introducing superior technology
+ Taking initiative to learn business goals, liaise with other departments, and identify ways to increase productivity in other ICE groups and offices
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Is this job a match or a miss?
Apply Now
3
Client Support Specialist
84605 Provo
Intercontinental Exchange (ICE)
Posted 1 day ago
Job Viewed
Job Description
Overview
**Work Hours: 10:00 am to 7:00 pm Central time**
**Responsibilities**
+ Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions
+ Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned
+ Drive service level attainment to departmental standards
+ Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates
+ Recognize and respond accordingly to systemic customer-impacting problems
+ Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client
+ Understand and follow company and departmental guidelines and policies for customer interaction
+ Maintain and promote consistent behaviors and delivery across the team
+ Manage case backlog to departmental standards
+ Effectively use knowledge base, along with all resources available to drive resolution
+ Thoroughly and accurately document details of all client interactions in CRM system
**Knowledge and Experience**
+ Three (3) years' experience in a customer-facing technical support role or 1 year experience and a bachelor's degree or equivalent
+ Demonstrated relevant competency in the following areas - Desktop and Mobile browser troubleshooting, Microsoft Office products, Windows Desktop including Windows Registry
+ Proven effectiveness in a role that requires multi-tasking and strong customer soft skills
+ Demonstrated ability to confidently deliver solutions and resolve issues
+ Team-oriented, demonstrates a professional and cooperative attitude
+ Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed
+ Experience working in a SaaS environment
+ Prior Encompass experience a plus
+ Familiar with Client/Server Architecture and network troubleshooting tools such as Traceroute, Ping or nslookup
+ Familiarity with Splunk or other log analyzer tools
+ Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly
+ Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener
+ Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback
+ Analytical; proactive; creative problem solver
+ Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers
+ Act with integrity; demonstrate adaptability; execute consistently against job responsibilities
\#LI-SF
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
**Work Hours: 10:00 am to 7:00 pm Central time**
**Responsibilities**
+ Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions
+ Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned
+ Drive service level attainment to departmental standards
+ Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates
+ Recognize and respond accordingly to systemic customer-impacting problems
+ Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client
+ Understand and follow company and departmental guidelines and policies for customer interaction
+ Maintain and promote consistent behaviors and delivery across the team
+ Manage case backlog to departmental standards
+ Effectively use knowledge base, along with all resources available to drive resolution
+ Thoroughly and accurately document details of all client interactions in CRM system
**Knowledge and Experience**
+ Three (3) years' experience in a customer-facing technical support role or 1 year experience and a bachelor's degree or equivalent
+ Demonstrated relevant competency in the following areas - Desktop and Mobile browser troubleshooting, Microsoft Office products, Windows Desktop including Windows Registry
+ Proven effectiveness in a role that requires multi-tasking and strong customer soft skills
+ Demonstrated ability to confidently deliver solutions and resolve issues
+ Team-oriented, demonstrates a professional and cooperative attitude
+ Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed
+ Experience working in a SaaS environment
+ Prior Encompass experience a plus
+ Familiar with Client/Server Architecture and network troubleshooting tools such as Traceroute, Ping or nslookup
+ Familiarity with Splunk or other log analyzer tools
+ Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly
+ Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener
+ Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback
+ Analytical; proactive; creative problem solver
+ Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers
+ Act with integrity; demonstrate adaptability; execute consistently against job responsibilities
\#LI-SF
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Is this job a match or a miss?
Apply Now
4
Engineer, Cybersecurity Engineering
84605 Provo
Intercontinental Exchange (ICE)
Posted 1 day ago
Job Viewed
Job Description
Overview
**Job Purpose**
IS Cybersecurity Engineering maintains, improves, implements, and advises on systems & processes supporting Information Security in order to defend ICE networks, preserve company reputation, and assesses our program effectiveness.
The Cybersecurity Engineering Engineer works as part of a results-oriented, service-delivery team and assists other disciplines within the Information Security team. Additionally, the Cybersecurity Engineering Sr. Engineer performs root cause analysis of problems, selects, develops, and implements automation tools, and actively participates in deeply technical discourse.
On cyber engineering you will:
+ Maintain existing infrastructure availability
+ Enhance existing infrastructure effectiveness
+ Implement new infrastructure capabilities
+ Advise on cyber systems and procedures
**Responsibilities**
+ Collaborate to service all cybersecurity systems and provide technical and procedural advice in order to sustain the engineering program's unplanned work.
+ Configure cyber tools, respond to cyber tools outage incidents
+ Advise colleagues on cyber systems
+ Steward documentation and processes for our cyber systems
+ Communicate status of cyber systems to colleagues and leadership
+ Advise on unplanned work Prioritization
+ Collaborate to complete Infosec projects and initiatives aligned with cyber systems
+ Document, share, & transition projects & Initiatives
+ Participate in project & initiative planning and problem solving
+ Complete planned work
+ Communicate status of planned work
+ Research & focused learning to support projects
+ Advise on projects and process
**Knowledge and Experience**
+ Degree in engineering discipline or equivalent experience required
+ 3+ years of relevant Engineering or Information Security experience needed
+ Top-tier analytics and problem solving
+ Ability to work in a service-oriented team environment
+ Must have good organizational skills and time management skills
+ Communicate effectively with both technical and business resources
**Specific Technologies**
EDR/EPP/Agent based security systems, SIEM, DNS, linux, windows, Mac endpoint detection and analysis, networking, MITRE, network security, endpoint security, proxies, API security, Python, cloud security, data Loss prevention, container security, distributed systems, change management, incident handling, agile, security frameworks, DNS and application based filtering, DLP, CDNs, last mile security, sandboxing, AI security, user behavior security, logging and data collection, data analytics, strong communication and collaboration skills.
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
**Job Purpose**
IS Cybersecurity Engineering maintains, improves, implements, and advises on systems & processes supporting Information Security in order to defend ICE networks, preserve company reputation, and assesses our program effectiveness.
The Cybersecurity Engineering Engineer works as part of a results-oriented, service-delivery team and assists other disciplines within the Information Security team. Additionally, the Cybersecurity Engineering Sr. Engineer performs root cause analysis of problems, selects, develops, and implements automation tools, and actively participates in deeply technical discourse.
On cyber engineering you will:
+ Maintain existing infrastructure availability
+ Enhance existing infrastructure effectiveness
+ Implement new infrastructure capabilities
+ Advise on cyber systems and procedures
**Responsibilities**
+ Collaborate to service all cybersecurity systems and provide technical and procedural advice in order to sustain the engineering program's unplanned work.
+ Configure cyber tools, respond to cyber tools outage incidents
+ Advise colleagues on cyber systems
+ Steward documentation and processes for our cyber systems
+ Communicate status of cyber systems to colleagues and leadership
+ Advise on unplanned work Prioritization
+ Collaborate to complete Infosec projects and initiatives aligned with cyber systems
+ Document, share, & transition projects & Initiatives
+ Participate in project & initiative planning and problem solving
+ Complete planned work
+ Communicate status of planned work
+ Research & focused learning to support projects
+ Advise on projects and process
**Knowledge and Experience**
+ Degree in engineering discipline or equivalent experience required
+ 3+ years of relevant Engineering or Information Security experience needed
+ Top-tier analytics and problem solving
+ Ability to work in a service-oriented team environment
+ Must have good organizational skills and time management skills
+ Communicate effectively with both technical and business resources
**Specific Technologies**
EDR/EPP/Agent based security systems, SIEM, DNS, linux, windows, Mac endpoint detection and analysis, networking, MITRE, network security, endpoint security, proxies, API security, Python, cloud security, data Loss prevention, container security, distributed systems, change management, incident handling, agile, security frameworks, DNS and application based filtering, DLP, CDNs, last mile security, sandboxing, AI security, user behavior security, logging and data collection, data analytics, strong communication and collaboration skills.
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Is this job a match or a miss?
Apply Now
5
Client Support Specialist - Technical
84605 Provo
Intercontinental Exchange (ICE)
Posted 1 day ago
Job Viewed
Job Description
Overview
**Job Purpose**
The Client Support Specialist acts as a Mortgage Industry specialist relevant to the use and application of ICE Mortgage Technology and services. The Client Support Specialist delivers resolutions, in a timely manner, and consistently, to address clients' questions and concerns with the user interface, documents, and tools available in the ICE Mortgage product.
**Must be able to work 10:00 am to 7:00 pm Central time or 9:00 am to 6:00 pm Mountain time**
**Responsibilities**
+ Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions
+ Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned
+ Drive service level attainment to departmental standards
+ Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates
+ Recognize and respond accordingly to systemic customer-impacting problems
+ Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client
+ Understand and follow company and departmental guidelines and policies for customer interaction
+ Maintain and promote consistent behaviors and delivery across the team
+ Manage case backlog to departmental standards
+ Effectively use knowledge base, along with all resources available to drive resolution
+ Thoroughly and accurately document details of all client interactions in CRM system
**Knowledge and Experience**
+ 3+ years' experience in a customer-facing technical support role or 1 year experience and a bachelor's degree or equivalent
+ Demonstrated relevant competency in the following areas - Adobe Acrobat, Microsoft Office products, Windows Desktop including Windows Registry
+ Proven effectiveness in a role that requires multi-tasking and strong customer soft skills
+ Demonstrated ability to confidently deliver solutions and resolve issues
+ Team-oriented, demonstrates a professional and cooperative attitude
+ Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed
+ Experience working in a SaaS environment
+ Familiar with Client/Server Architecture and network troubleshooting tools such as Telnet, Traceroute or Ping
+ Familiarity with Splunk or other log analyzer tools
+ Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly
+ Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener
+ Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback
+ Analytical; proactive; creative problem solver
+ Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers
+ Act with integrity; demonstrate adaptability; execute consistently against job responsibilities
\#LI-SF1
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
**Job Purpose**
The Client Support Specialist acts as a Mortgage Industry specialist relevant to the use and application of ICE Mortgage Technology and services. The Client Support Specialist delivers resolutions, in a timely manner, and consistently, to address clients' questions and concerns with the user interface, documents, and tools available in the ICE Mortgage product.
**Must be able to work 10:00 am to 7:00 pm Central time or 9:00 am to 6:00 pm Mountain time**
**Responsibilities**
+ Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions
+ Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned
+ Drive service level attainment to departmental standards
+ Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates
+ Recognize and respond accordingly to systemic customer-impacting problems
+ Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client
+ Understand and follow company and departmental guidelines and policies for customer interaction
+ Maintain and promote consistent behaviors and delivery across the team
+ Manage case backlog to departmental standards
+ Effectively use knowledge base, along with all resources available to drive resolution
+ Thoroughly and accurately document details of all client interactions in CRM system
**Knowledge and Experience**
+ 3+ years' experience in a customer-facing technical support role or 1 year experience and a bachelor's degree or equivalent
+ Demonstrated relevant competency in the following areas - Adobe Acrobat, Microsoft Office products, Windows Desktop including Windows Registry
+ Proven effectiveness in a role that requires multi-tasking and strong customer soft skills
+ Demonstrated ability to confidently deliver solutions and resolve issues
+ Team-oriented, demonstrates a professional and cooperative attitude
+ Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed
+ Experience working in a SaaS environment
+ Familiar with Client/Server Architecture and network troubleshooting tools such as Telnet, Traceroute or Ping
+ Familiarity with Splunk or other log analyzer tools
+ Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly
+ Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener
+ Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback
+ Analytical; proactive; creative problem solver
+ Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers
+ Act with integrity; demonstrate adaptability; execute consistently against job responsibilities
\#LI-SF1
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Is this job a match or a miss?
Apply Now
6
Engineer, Information Security GRC
84605 Provo
Intercontinental Exchange (ICE)
Posted 1 day ago
Job Viewed
Job Description
Overview
**Job Purpose**
The Engineer, Information Security GRC is part of a team responsible for the global Information Security program. The role would gain exposure to the full suite of businesses and products which underpin the Parent ICE company.
Information Security ("IS") is charged with:
+ Preventing impactful cybersecurity and physical security incidents,
+ maintaining a reputation with customers, regulators, and key stakeholders as running a best-in-class cybersecurity and physical security program, and
+ avoiding negative impact to business agility and growth from cybersecurity and physical security policies and controls.
Governance, Risk, and Compliance maintain said policies, ensure controls are operating effectively via assessment and attestation, and own the vulnerability management program to identify and correct any problems within.
**Responsibilities**
+ Security Metrics - Uses automated and manual processes to produce regular reports communicating the status of the Information Security program
+ Policies and Procedures - Maintains corporate Information Security policies and departmental procedures and maps them to relevant control standards
+ Regulator, Audit, and Customer Inquiries - Organizes and updates departmental documentation and responds to inquiries in an organized and repeatable fashion
+ Recertification - Operates periodic processes to ensure hire, transfer, and termination protocols are complied with and regular access reviews are conducted
+ Security Awareness - Builds and maintains company awareness and education programs
+ Risk Assessment - Builds and operates the company platform to document, measure, and report assessments, risks, controls, findings, and remediation activity
**Knowledge and Experience**
+ University degree in Information Security, Engineering, MIS, CIS, or related discipline
+ 3+ years of relevant work experience
+ Experience in Cybersecurity Framework (such as NIST, COBIT)
+ Experience with Systems Administration and/or IP Networking is a plus
+ Experience with Regulatory Compliance
+ Experience in an exchange, trading facility, or financial services a plus
+ Experience in Customer communication and Vendor evaluation
+ Experience with senior management and board metrics generation and communication
+ Advanced certifications (for example, the CISSP)
+ Advanced technical writing and/or communication education and experience
**Specific Technologies**
Excel, Workflow automation tools, Data collection, normalization, indexing, correlation, and visualization. Scripting, regular expressions, string-parsing, light SDLC, and project management. NIST Cyber Security Framework, CIS, and GRC Platforms.
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
**Job Purpose**
The Engineer, Information Security GRC is part of a team responsible for the global Information Security program. The role would gain exposure to the full suite of businesses and products which underpin the Parent ICE company.
Information Security ("IS") is charged with:
+ Preventing impactful cybersecurity and physical security incidents,
+ maintaining a reputation with customers, regulators, and key stakeholders as running a best-in-class cybersecurity and physical security program, and
+ avoiding negative impact to business agility and growth from cybersecurity and physical security policies and controls.
Governance, Risk, and Compliance maintain said policies, ensure controls are operating effectively via assessment and attestation, and own the vulnerability management program to identify and correct any problems within.
**Responsibilities**
+ Security Metrics - Uses automated and manual processes to produce regular reports communicating the status of the Information Security program
+ Policies and Procedures - Maintains corporate Information Security policies and departmental procedures and maps them to relevant control standards
+ Regulator, Audit, and Customer Inquiries - Organizes and updates departmental documentation and responds to inquiries in an organized and repeatable fashion
+ Recertification - Operates periodic processes to ensure hire, transfer, and termination protocols are complied with and regular access reviews are conducted
+ Security Awareness - Builds and maintains company awareness and education programs
+ Risk Assessment - Builds and operates the company platform to document, measure, and report assessments, risks, controls, findings, and remediation activity
**Knowledge and Experience**
+ University degree in Information Security, Engineering, MIS, CIS, or related discipline
+ 3+ years of relevant work experience
+ Experience in Cybersecurity Framework (such as NIST, COBIT)
+ Experience with Systems Administration and/or IP Networking is a plus
+ Experience with Regulatory Compliance
+ Experience in an exchange, trading facility, or financial services a plus
+ Experience in Customer communication and Vendor evaluation
+ Experience with senior management and board metrics generation and communication
+ Advanced certifications (for example, the CISSP)
+ Advanced technical writing and/or communication education and experience
**Specific Technologies**
Excel, Workflow automation tools, Data collection, normalization, indexing, correlation, and visualization. Scripting, regular expressions, string-parsing, light SDLC, and project management. NIST Cyber Security Framework, CIS, and GRC Platforms.
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
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Apply Now
7
Senior Engineer, Cybersecurity DFIR
84605 Provo
Intercontinental Exchange (ICE)
Posted 1 day ago
Job Viewed
Job Description
Overview
**Job Purpose**
The ICE Cybersecurity Digital Forensics and Incident Response (DFIR) team is responsible for defending critical financial infrastructure from Global Cyber threats. We leverage an evolving arsenal of controls that require technical proficiency as well as tenacity, professionalism, and strong communication skills.
**Responsibilities**
+ Security Analytics - Efficiently distill actionable information from large data sets for reporting, hunting, and anomaly detection
+ Incident Management - Detect, document, investigate, and resolve security incidents in an efficient manner
+ Endpoint Forensics - Construct meaningful incident timelines from forensic artifact analysis
+ Counter Measures - Ability to design and implement preventative and corrective controls to counteract emerging threats
+ Proactive Threat Hunting - Develop and execute focused plans to discover advanced threats that evade traditional security controls
+ Behavioral Analysis - Develop and implement criteria to identify anomalous user behavior leading indicating insider threat activity
+ Intrusion Detection - Develop and tune network anomaly control capability to produce reliable actionable data
+ Threat Hunting - Proactively search for unknown threats within the environment.
**Knowledge and Experience**
+ University degree in Engineering, MIS, CIS, or related discipline; or equivalent years of experience
+ 5+ years of relevant experience
+ Hands-on experience with Systems Administration
+ Deep understanding of networking and its application
+ Experience in cloud or container security, including incident response in cloud and hybrid deployments.
+ Relevant technical security certifications
+ Experience implementing security controls in an enterprise environment
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
**Job Purpose**
The ICE Cybersecurity Digital Forensics and Incident Response (DFIR) team is responsible for defending critical financial infrastructure from Global Cyber threats. We leverage an evolving arsenal of controls that require technical proficiency as well as tenacity, professionalism, and strong communication skills.
**Responsibilities**
+ Security Analytics - Efficiently distill actionable information from large data sets for reporting, hunting, and anomaly detection
+ Incident Management - Detect, document, investigate, and resolve security incidents in an efficient manner
+ Endpoint Forensics - Construct meaningful incident timelines from forensic artifact analysis
+ Counter Measures - Ability to design and implement preventative and corrective controls to counteract emerging threats
+ Proactive Threat Hunting - Develop and execute focused plans to discover advanced threats that evade traditional security controls
+ Behavioral Analysis - Develop and implement criteria to identify anomalous user behavior leading indicating insider threat activity
+ Intrusion Detection - Develop and tune network anomaly control capability to produce reliable actionable data
+ Threat Hunting - Proactively search for unknown threats within the environment.
**Knowledge and Experience**
+ University degree in Engineering, MIS, CIS, or related discipline; or equivalent years of experience
+ 5+ years of relevant experience
+ Hands-on experience with Systems Administration
+ Deep understanding of networking and its application
+ Experience in cloud or container security, including incident response in cloud and hybrid deployments.
+ Relevant technical security certifications
+ Experience implementing security controls in an enterprise environment
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Is this job a match or a miss?
Apply Now
8
Client Support Specialist - Technical
68182 Omaha
Intercontinental Exchange (ICE)
Posted 1 day ago
Job Viewed
Job Description
Overview
**Job Purpose**
The Client Support Specialist acts as a technical support resource to our clients utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist endeavors to deliver complete resolutions in a timely and consistent manner. This position is an integral part of our ICE Mortgage Technology front line customer support team focused on providing a high level of technical support and customer service.
**Responsibilities**
+ Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned
+ Drive service level attainment to departmental standards
+ Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates
+ Recognize and respond accordingly to systemic customer-impacting problems
+ Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client
+ Understand and follow company and departmental guidelines and policies for customer interaction
+ Maintain and promote consistent behaviors and delivery across the team
+ Manage case backlog to departmental standards
+ Effectively use knowledge base, along with all resources available to drive resolution
+ Thoroughly and accurately document details of all client interactions in CRM system
**Knowledge and Experience**
+ Underwriting experience preferred
+ Displayed technical aptitude and/or willingness to learn
+ Proven effectiveness in a role that requires multi-tasking and strong customer soft skills
+ Demonstrated ability to confidently deliver solutions and resolve issues
+ Team-oriented, demonstrates a professional and cooperative attitude
+ Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed
+ Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly
+ Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener
+ Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback
+ Analytical; proactive; creative problem solver
+ Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers
+ Act with integrity; demonstrate adaptability; execute consistently against job responsibilities
\#LI-SF1
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
**Job Purpose**
The Client Support Specialist acts as a technical support resource to our clients utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist endeavors to deliver complete resolutions in a timely and consistent manner. This position is an integral part of our ICE Mortgage Technology front line customer support team focused on providing a high level of technical support and customer service.
**Responsibilities**
+ Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned
+ Drive service level attainment to departmental standards
+ Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates
+ Recognize and respond accordingly to systemic customer-impacting problems
+ Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client
+ Understand and follow company and departmental guidelines and policies for customer interaction
+ Maintain and promote consistent behaviors and delivery across the team
+ Manage case backlog to departmental standards
+ Effectively use knowledge base, along with all resources available to drive resolution
+ Thoroughly and accurately document details of all client interactions in CRM system
**Knowledge and Experience**
+ Underwriting experience preferred
+ Displayed technical aptitude and/or willingness to learn
+ Proven effectiveness in a role that requires multi-tasking and strong customer soft skills
+ Demonstrated ability to confidently deliver solutions and resolve issues
+ Team-oriented, demonstrates a professional and cooperative attitude
+ Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed
+ Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly
+ Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener
+ Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback
+ Analytical; proactive; creative problem solver
+ Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers
+ Act with integrity; demonstrate adaptability; execute consistently against job responsibilities
\#LI-SF1
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Is this job a match or a miss?
Apply Now
9