17 jobs in Louis Vuitton

About The Job

As the Louis Vuitton Vice President, Client Service Center, you will be an ambassador of the Brand, responsible for overseeing client experience, operations, forecasting, budget, people management, commercial achievement and brand expectations. As a high‑growth part of the greater business, the Vice President must maintain levels of uncompromised excellence in all aspects of the business while driving change and progress.

Working in collaboration with the on‑site management team this role will be responsible for achieving targets while ensuring all client interactions are handled in line with our Louis Vuitton brand standards.

• Lead & manage the operations of a 300+ workforce with a clear understanding of daily performance both from a people and commercial perspective


• Strategize revenue generation and team deployment across multiple client‑facing touchpoints including inbound calls, chat and outbound clienteling.


• Inspire and lead a diverse & inclusive team, creating a sense of belonging for all employees


• Align the wider strategic goals of Louis Vuitton North America and identify and communicate consistently how the CSC will contribute to this vision

• Consistently monitor the CSC’s productivity including fraud rate, handle rate, service level, call time, escalations and revenue while continuously identifying opportunities to further drive the business


• Based on deep analysis and evolving performance, continuously develop and implement initiatives that further optimize business performance and the Client experience


• Partner with the New York Corporate team to develop sales forecast and areas for growth and resulting needs


• Working in collaboration with functional directors in identifying opportunities to maximize technological and operational solutions to further support our teams efforts in delivering an elevated and seamless Client experience.


• Vigilantly manage operational excellence across all elements of the organization especially workforce management, scheduling, fraud and forecasting

• In conjunction with Training Director, drive and develop new training programs that continuously improve client experience and service levels that will lead to the most cost‑efficient and service‑maximized result


• Consistently champion standards of excellence, monitor delivery and identify continuous opportunities to further delight our Clients


• Partner with NY Corporate teams to align and understand product launch plans and any impacts to inbound volume and CSC’s contribution to the strategy


• Instill a sense of accountability within CSC ensuring all employees understand and deliver to expectations


• Serve as the champion of the Client Services Center throughout the greater organization. Develop key relationships across the retail network, corporate and global colleagues ensuring to maximized partnerships for all areas of CSC


• Represent the needs of the CSC across all factors of the business and effectively communicate strategies to drive change

• In partnership with the Director of Innovation, ensure the CSC is maximizing efficiencies and client experience through technology, innovation, AI and ways of working


• Continuously inspire and advocate for an innovative & creative mindset within CSC to identify and drive solutions


• Embed the value of AI throughout the organization and clearly and consistently communicate best practices

• 15+ years in client service, and/or client experience positions in a complex, high volume and growth‑oriented business setting


• Significant experience in leading customer experience teams


• Ability to simplify complex situations and focus on value and effectiveness


• Proven experience designing and managing retention strategies


• Strong leadership skills and a proven ability to attract, develop, retain and motivate a team


• Possesses strong influence skills to gain alignment and investment from stakeholders.


• Strong analytic and insight skills: ability to deep dive data and translate into actionable recommendations


• Luxury brand sensibility: in terms of expectations, assessment and client experience

The appointed candidate will be offered an annual salary within the range of $250,000 - $400,000, a comprehensive benefits package including: medical, dental, vision, short and long‑term disability, various paid time off programs, employee discount/perks and two retirement plans both with employer contributions.

The position will work on‑site in Irving, Texas a minimum of 4 days a week and require occasional domestic and international travel.

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry‑leading training which will offer you an in‑depth insight into the luxury and retail environment.

Reference LVM33044

Louis Vuitton Americas seeks a Director of Pop‑up Production to lead build, planning, drawing review, production and installation of all pop‑ups in the zone. You will manage design development, project communication, budgets, installation, quality control, reporting and removal of spaces.

With 8–10 years in architectural design or related fields, you will oversee code compliance, liaise with Paris and LV teams, and drive cost-efficient luxury results across multiple suppliers and locations.

About the Job

Louis Vuitton Americas is seeking a Director of Pop‑up Production . You will be accountable for the build, planning, drawing review, production and installation of all pop‑ups across the zone. This role will be responsible for the design development, project communication, budget management, installation, quality control, project reporting, and removal of all pop‑ups. They will also be expected to ensure the layout and design of such retail spaces, comply with all building code and prescribed inspection requirements. This role will need to share regular project updates and is expected to be executive facing with at least 8-10 years of relative experience.

• Develop designs in partnership with the pop‑up team in Paris headquarters and the head of Visual Merchandising in LVA.
• Coordinate retail requirements with internal partners such as IS&T, Asset Protection, Retail Operations, and local Visual Merchandising teams.
• Project reporting to key stakeholders, including the head of retail, regional retail, and operations teams, finance and VM.
• Manage the shop drawings to ensure all front of house and back of house areas are code compliant for the respective region/market/state.
• Manage project timing, budget and execution while ensuring output is within the Louis Vuitton standard and launch dates.
• Oversee all quality control of build outs, animation, and exterior signage.
• Review and comply with Real Estate lease requirements in all external space.
• Negotiate to ensure cost efficiency on all elements while respecting quality of a luxury retail space.
• Regularly bid projects to multiple suppliers to manage cost efficiency.
• Anticipate required materials to protect surfaces and finishes of leased or borrowed spaces.
• Remain open and agile to design evolution and impact to overall production and spend.
• Coordinate with landlords and mall partners when working within larger retail centers.

• Questions ways of operating and thinking.
• Execute action plans to improve processes, methods, and tools.
• Plan and organize new pop‑up launches and end of life product strategies in collaboration with various departments.
• Propose out of the box ideas which relate to projects at hand.

• Identify opportunities of production and cost efficiency.
• React to supplier feedback and build out limitations.
• Drive for results and decision making.

• Experience & Education: Minimum of 8-10 years of experience in architectural design or a closely related field, supported by an Architectural Design degree or equivalent professional qualification. Store Planning experience is a plus.
• Communication: Exceptional verbal and written communication skills, capable of engaging diverse stakeholders.
• Vendor Management: Demonstrated self‑starter with proven ability to manage and coordinate multiple vendors and suppliers effectively.
• Technical Proficiency: Advanced proficiency in AutoCAD, including the ability to accurately read and verify shop drawings.
• Operational Acumen: Ability to identify and implement operational efficiencies for cost optimization.
• Financial Skills: Strong command of Microsoft Excel for budget management.
• Language: Multilingual capabilities are a plus.
• Availability: Flexibility to work evenings, weekends, and holidays is essential.

The appointed candidate will be offered a salary within the range of USD $160,000- $180,000 annually, plus the opportunity for a bonus, a comprehensive benefits package including: medical, dental, vision, short and long‑term disability, various paid time off programs, employee discount/perks, and two retirement plans, both with employer contributions.

Overview

As the Client Director for Louis Vuitton's Midwest and Mid-Atlantic Region, you will be responsible for developing and implementing a comprehensive client strategy for the region. You will lead a high performing management team, ensuring seamless collaboration amongst all stakeholders. You will own your team's performance in leading the entire client journey, building brand loyalty and maximizing exceptional categories as everyday business drivers.

This role reports to the Regional Vice President and will be based in Chicago.

• Developing and implementing the client recruitment and retention strategy for the region in partnership with Louis Vuitton Americas corporate, ensuring the strategy supports the brand's global vision and objectives.
• Overseeing the regional Client Relations and Client Development teams' execution of the client strategy with a keen focus on existing top clients and emerging high net worth clients.
• Driving Client Development competencies across all levels of retail, setting expectations for client outreach and engagement and leading the Regional Client Development team toward achieving objectives.

A successful candidate will have extensive experience in creating, leading, and delivering exceptional experiences for High Net Worth Clients. You will possess top tier people leadership skills, and be a strong developer of talent, specifically at the Senior Management level. To excel in this role, you must be an innovative thinker, have a growth mindset in how to deliver in your daily role, and be curious about understanding and operating in diverse climates and cultures.

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.

The appointed candidate will be offered a salary within the range of USD$165,000 - $205,000 annually, plus the opportunity for a bonus, a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and two retirement plans both with employer contributions. This position is located at our Chicago regional office and will require an on-site schedule.

Reference LVM33043

Louis Vuitton is seeking a Client Director for its Chicago office. This role involves developing and implementing a client strategy for the Midwest and Mid-Atlantic Region, leading a management team towards building brand loyalty and maximizing business drivers.

The ideal candidate will have extensive experience in creating exceptional experiences for High Net Worth Clients, strong leadership skills, and a growth mindset. A comprehensive benefits package, including competitive salary and industry-leading training, is offered.

About The Job

The Regional Merchandising Director is responsible for executing Louis Vuitton America's product priorities and merchandising strategy for each category, tailoring to the stores in their region. Primary functions include leading product initiatives and launches, ensuring all stakeholders deliver on expectations; setting targets, analyzing sales at region and store level and proposing results‑oriented actions to achieve objectives; liaising with corporate merch and stores, sharing regular product feedback and market opportunities to streamline information to ensure impact.

• In store weekly ensuring all product launches and initiatives are in play consistently throughout all stores.
• Improve business acumen in region. Share tools, train and empower teams to be self‑sufficient, impacting business drivers.
• During store visits review business and ensure priorities are protected through stock, visual merchandising, training, and clienteling. Involve relevant partners when necessary.

• Support overarching zone product priorities and launches. Set targets with RVP and store teams, develop strategies, and implement results‑oriented actions to accomplish objectives.
• Analyze sales at region and store level; ensure targets by category are met consistently throughout the year.
• Proactively partner with stores and regional teams on action plans to address underperforming business areas of opportunity.

• Manage calendar of product initiatives and launches; share with region sufficiently in advance to plan and action on.
• Lead product initiatives and key launches for region. Plan and communicate adequately in advance, coordinate cross‑functional partners, and monitor progress closely to ensure expectations are delivered.
• Report financial results, share qualitative feedback during and after project concludes.

• Be the local high‑end/luxury expert, providing market expertise and competitive feedback to corporate merchandising team.
• Bubble up recurring themes, issues, needs and liaise with corporate merch and stores to drive continuous improvement & seek opportunities in simplifying & streamlining how the stores are supported.
• Provide timely written feedback to corporate merch on new launches, based on client feedback.
• Lead store visits with corporate and Paris partners.
• Actively participate on regularly scheduled calls, preparing feedback and action plans in advance.
• Engage in showroom, provide client and store feedback to corporate merch in advance of and during buying session as needed.
• Share information from corporate with stores, tailoring as needed to ensure impact / follow through.
• Partner on content and animation of Retail Summits, including the take back and implementation in stores.

A successful candidate will have strong product sensibility, ability to develop knowledge of competitive landscape & trends for region. You are passionate about the industry and knowledge of luxury product. You will also possess outstanding communication and influence skills (verbal, written, and presentation). To excel in this role you must be a self‑starter, taking initiative, ownership and accountability of your work. Exceptional computer skills is a requirement including advanced Excel (functions, formulas, macros, VLOOKUPS, pivots) and PowerPoint (animations, advanced formatting, design).

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.

The appointed candidate will be offered a salary within the range of USD$160,000 ‑ $190,000 annually, plus the opportunity for a bonus, a comprehensive benefits package including: medical, dental, vision, short and long‑term disability, various paid time off programs, employee discount/perks and two retirement plans both with employer contributions. This position is located at our (LOCATION) and will require an on‑site schedule.

Reference LVM33046

Louis Vuitton is seeking a Regional Merchandising Director responsible for executing product priorities and merchandising strategies across a variety of categories. This role involves leading product initiatives, analyzing sales data, and providing impactful feedback to corporate teams.

The ideal candidate will have a strong passion for the luxury industry, exceptional communication skills, and advanced capabilities in Excel and PowerPoint. The position is based in Chicago, Illinois.

About the Job

Louis Vuitton is seeking a highly motivated Store Manager to lead the team and business to success.

Our Store Managers are ambassadors of the Brand responsible for leading and developing the store team through innovative and motivating hands‑on management and coaching. They inspire their teams to build sustainable client relationships, ensuring that every client is treated according to the Louis Vuitton promise.

Reporting to the Regional Vice President, you will demonstrate superb sales leadership skills with respect to building client portfolios, driving client repurchase rates, and cross‑selling. You will ensure all business opportunities are enhanced through efficient sales floor management while ensuring the client experience remains the top priority at all times.

• Team Management and Development
• Client and Business Development
• Role Model in Selling and Floor Management
• Operations

As a Store Manager, you will strive to identify business opportunities and implement related actions to achieve your store’s goals. You will be directly accountable for developing the business and supervising store operations and budget. With a passion for people development and leadership, you will recruit and build highly motivated, trained, and engaged teams. You will provide regular feedback on their personal growth and ensure they have detailed development plans to further their careers. Ideally, you have previously worked in a sophisticated, client‑centric retail environment. Successful candidates will be passionate about being present on the sales floor, thriving on first‑hand contact with the team and our clients.

Salary range: USD 115,000 – 130,000 per annum. The appointed candidate will also be eligible for a bonus, a comprehensive benefits package including medical, dental, vision, short- and long-term disability; various paid time off programs; employee discounts/perks; and two retirement plans with employer contributions.

Louis Vuitton respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce. In addition to a generous benefits package and unparalleled career development opportunities, both locally and globally, employees at Louis Vuitton can expect industry-leading training offering an in-depth insight into the luxury and retail environment.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

Reference LVM32168

Louis Vuitton in King of Prussia seeks a Store Manager to lead and inspire the store team. You will be responsible for developing sustainable client relationships, ensuring high levels of customer satisfaction, and achieving business goals.

The ideal candidate will have a strong background in retail management, exceptional leadership skills, and a passion for the luxury retail sector. This role offers generous benefits and career development opportunities.