243 jobs in LVMH Group

Vice President, Client Service Center - Louis Vuitton Americas

75084 LVMH Group

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Job Description

Vice President, Client Service Center - Louis Vuitton Americas

As the Louis Vuitton Vice President, Client Service Center, you will be an ambassador of the Brand, responsible for overseeing client experience, operations, forecasting, budget and people management, commercial achievement and brand expectations. As a high‑growth part of the greater business, the Vice President of the Client Service Center must maintain levels of uncompromised excellence in all aspects of the business while driving change and progress.

Working in collaboration with the on‑site management team this role will be responsible for achieving targets while ensuring all client interactions are handled in line with our Louis Vuitton brand standards.

Job responsibilities

Responsibilities include, but are not limited to:

  • Lead & manage the operations of a 300+ workforce with a clear understanding of daily performance both from a people and commercial perspective
  • Strategize revenue generation and team deployment across multiple client‑facing touchpoints including inbound calls, chat and outbound clienteling.
  • Inspire and lead a diverse & inclusive team, creating a sense of belonging for all employees
  • Align the wider strategic goals of Louis Vuitton North America and identify and communicate consistently how the CSC will contribute to this vision

Operational and Commercial Excellence:

  • Consistently monitor the CSC’s productivity including fraud rate, handle rate, service level, call time, escalations and revenue while continuously identifying opportunities to further drive the business
  • Based on deep analysis and evolving performance, continuously develop and implement initiatives that further optimize business performance and the Client experience
  • Partner with the New York Corporate team to develop sales forecast and areas for growth and resulting needs
  • Working in collaboration with functional directors in identifying opportunities to maximize technological and operational solutions to further support our teams efforts in delivering an elevated and seamless Client experience.
  • Vigilantly manage operational excellence across all elements of the organization especially workforce management, scheduling, fraud and forecasting
    • Vigilantly manage operational excellence across all elements of the organization especially workforce management, scheduling, fraud and forecasting

    Client Centric & Excellence:

    • In conjunction with Training Director, drive and develop new training programs that continuously improve client experience and service levels that will lead to the most cost‑efficient and service‑maximized result
    • Consistently champion standards of excellence, monitor delivery and identify continuous opportunities to further delight our Clients
    • Partner with NY Corporate teams to align and understand product launch plans and any impacts to inbound volume and CSC’s contribution to the strategy
    • Instill a sense of accountability within CSC ensuring all employees understand and deliver to expectations
    • Serve as the champion of the Client Services Center throughout the greater organization. Develop key relationships across the retail network, corporate and global colleagues ensuring to maximized partnerships for all areas of CSC
    • Represent the needs of the CSC across all factors of the business and effectively communicate strategies to drive change
    • In partnership with the Director of Innovation, ensure the CSC is maximizing efficiencies and client experience through technology, innovation, AI and ways of working
    • Continuously inspire and advocate for an innovative & creative mindset within CSC to identify and drive solutions
    • Embed the value of AI throughout the organization and clearly and consistently communicate best practices
    Profile

    Experience & Skills:

    • 15+ years in client service, and/or client experience positions in a complex, high volume and growth‑oriented business setting
    • Significant experience in leading customer experience teams
    • Ability to simplify complex situations and focus on value and effectiveness
    • Proven experience designing and managing retention strategies
    • Strong leadership skills and a proven ability to attract, develop, retain and motivate a team
    • Possesses strong influence skills to gain alignment and investment from stakeholders.
    • Strong analytic and insight skills: ability to deep dive data and translate into actionable recommendations
    • Luxury brand sensibility: in terms of expectations, assessment and client experience

    The appointed candidate will be offered an annual salary within the range of $330,000 - $400,000, a comprehensive benefits package including medical, dental, vision, short and long‑term disability, various paid time off programs, employee discount/perks and two retirement plans both with employer contributions.

    The position will work on‑site in Irving, Texas a minimum of 4 days a week and require occasional domestic and international travel.

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VP, Luxury Client Experience & Service Center

75084 LVMH Group

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Job Description

LVMH Group seeks a Vice President for the Client Service Center in Irving, Texas. This role oversees a 300+ workforce and is responsible for client experience, operations, and strategic initiatives. The ideal candidate will have over 15 years of experience in client service and leadership roles.

The position offers an annual salary ranging from $330,000 to $400,000, competitive benefits, and requires on-site work with some travel.

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Asset Protection Partner

96814 LVMH Group

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Job Description

Job ID:
Store Name/Number: HI-Ala Moana (0100)
Address: 1450 Ala Moana Blvd., Space #2058, Honolulu, HI 96814, United States (US)
Hourly/Salaried: Hourly (Non-Exempt)
Full Time/Part Time: Full Time
Position Type: Regular

Your Role at Sephora

As an Asset Protection Partner , you’ll safeguard Sephora’s assets and support a safe, inclusive environment for clients and employees. Working with store leaders and the District Asset Protection Manager, you’ll help implement safety and shrink strategies, monitor store activity, and handle incidents with professionalism and care. If you’re detail-oriented and passionate about safety and service, this is your moment to Belong to Something Beautiful.

Key Responsibilities
  • Promote safety & awareness Lead/join meetings and training to increase asset protection and reinforce safety protocols
  • Maintain strong store presence Spend 75-80% of time on the selling floor to deter theft, support service, and maintain a safe environment
  • Partner with leadership Collaborate with managers to align shrink reduction and safety initiatives
  • Monitor & investigate Use CCTV and reporting tools to identify and investigate losses
  • Incident response De-escalate situations professionally, prioritizing safety and client experience
  • Execute audits and reporting Complete audits and prepare reports for asset protection efforts
  • Compliance Adhere to all asset protection policies and licensing requirements
  • Support multiple locations As needed
  • Represent Sephora Testify in court on behalf of the company if required
Flexible Scheduling and Reliability
  • Must meet the required minimum number of weekly shifts/hours
    • Full Time: 30-40 hrs/week
  • Be available during peak retail operations (nights, weekends, and holidays)
  • Punctuality and consistent attendance
Qualifications / Experience
  • 1–2 years in retail operations, sales, hospitality, asset protection, or loss prevention
  • Understanding of retail operations, shrink, and safety
  • Ability to build trust and collaborate across teams
  • Conflict de-escalation skills
  • Comfortable with CCTV and reporting tools
  • Excellent communication and attention to detail
  • Physically able to lift and carry up to 50 lbs
While at Sephora you’ll enjoy

Inclusion & Belonging We pledge to create a beauty community where everyone's uniqueness is celebrated, respected, and honored

Meaningful Rewards Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details can be found Here

$23.00 - $31.25/hr. The actual hourly pay offered depends on various factors, including relevant qualifications and experience; and other legitimate, non-discriminatory business factors specific to the position and/or geographic location.

Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions. Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

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Asset Protection Partner

78208 LVMH Group

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Job Description

Job ID:
Store Name/Number: TX-North Star (0070)
Address: 7400 San Pedro Ave, #104, San Antonio, TX 78216, United States (US)
Hourly/Salaried: Hourly (Non-Exempt)
Full Time/Part Time: Full Time
Position Type: Regular

Your Role at Sephora: As an Asset Protection Partner , you’ll safeguard Sephora’s assets and support a safe, inclusive environment for clients and employees. Working with store leaders and the District Asset Protection Manager, you’ll help implement safety and shrink strategies, monitor store activity, and handle incidents with professionalism and care. If you’re detail-oriented and passionate about safety and service, this is your moment to Belong to Something Beautiful.

Key Responsibilities
  • Promote safety & awareness – Lead/join meetings and training to increase asset protection and reinforce safety protocols
  • Maintain strong store presence – Spend 75‑80% of time on the selling floor to deter theft, support service, and maintain a safe environment
  • Partner with leadership – Collaborate with managers to align shrink reduction and safety initiatives
  • Monitor & investigate – Use CCTV and reporting tools to identify and investigate losses
  • Incident response – De‑escalate situations professionally, prioritizing safety and client experience
  • Execute audits and reporting – Complete audits and prepare reports for asset protection efforts
  • Compliance – Adhere to all asset protection policies and licensing requirements
  • Support multiple locations – As needed
  • Represent Sephora – Testify in court on behalf of the company if required
Flexible Scheduling & Reliability
  • Must meet the required minimum number of weekly shifts/hours; Full Time: 30‑40 hrs/week
  • Be available during peak retail operations (nights, weekends and holidays)
  • Punctuality and consistent attendance
Qualifications & Experience
  • 1–2 years in retail operations, sales, hospitality, asset protection, or loss prevention
  • Understanding of retail operations, shrink, and safety
  • Ability to build trust and collaborate across teams
  • Conflict de‑escalation skills
  • Comfortable with CCTV and reporting tools
  • Excellent communication and attention to detail
  • Physically able to lift and carry up to 50 lbs
Benefits & Compensation

$21.00 – $24.75 per hour. Pay depends on qualifications and experience.

Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility.

Inclusion & Belonging: We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored.

Meaningful Rewards: Sephora offers extensive healthcare and wellness benefits. Details can be found here.

Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

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Retail Asset Protection Pro — Safety & Service

96814 LVMH Group

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Job Description

LVMH Group is seeking an Asset Protection Partner for their store in Honolulu. This role involves safeguarding assets and ensuring a safe environment for employees and clients. Key responsibilities include promoting safety, monitoring store activity, and collaborating with leadership to implement safety strategies.

The ideal candidate will have 1-2 years of experience in retail or asset protection, excellent communication skills, and the ability to manage conflict. This position offers a competitive salary of $23.00 - $31.25/hr based on qualifications and experience.

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Retail Asset Protection Specialist – On‑Floor Safety

78208 LVMH Group

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Job Description

LVMH Group is hiring an Asset Protection Partner in San Antonio, TX, responsible for safeguarding Sephora's assets and ensuring a safe environment. The role involves monitoring store activity, collaborating with leadership on safety initiatives, and managing incident responses to uphold customer experience.

This position requires 1–2 years of relevant experience and offers a competitive salary of $21.00 to $24.75 per hour. Sephora values diversity and is committed to fostering an inclusive workplace.

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Regional Asset Protection Director – Northeast Leader

10261 New York LVMH Group

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Job Description

Sephora in New York City seeks a Regional Asset Protection Director to lead the AP strategy for NYC and the Northeast region, focusing on shrink reduction and safety. You will manage a team of District AP Managers who oversee Store AP Partners, driving partnerships and growth while maintaining strong store protection.

The role requires 8+ years in asset protection, strong leadership, and the ability to travel ~70% to regional stores.

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Regional Asset Protection Director (NYC and Northeast Regions)

10261 New York LVMH Group

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Regional Asset Protection Director (NYC and Northeast Regions)

As a Regional Asset Protection Director, you will lead and maximize Asset Protection strategy for your region of stores. This role is accountable for inventory shrink results and reducing liability through safe work practices within the region. In your role, as a strategic leader, you will also drive an additional function (Organized Retail Crime & Safety, AP Training/Policy & Procedure or AP Operations & Implementation) in support of the overall department vision and objectives. You will directly manage a team of District Asset Protection Managers (DAPMs) who in turn manage Store Asset Protection Partners (SAPP’s).

Responsibilities
  • Direct accountability for shrink reduction, investigations, and safe business practice with consistency
  • Build effective partnerships in the field that can be leveraged to achieve common goals of improving sales, profit and client experience while protecting our assets
  • Identify market specific opportunities and develop strategies with DAPMs to reduce shrink by reviewing theft patterns, managing effective investigations, and adjusting staffing.
  • Maximize investigations by guiding DAPM team on use of exception-based reporting, camera technology, behavioral interview, and law enforcement resources
  • Provide recommendations to VP, Asset Protection on physical security measures for existing and future store locations
  • Conduct store visits with DAPMs and cross-functional partners to evaluate and identify opportunities to improve shrink and reduce liability
  • Manage budgets for AP staffing, guards, team travel, meetings, and physical security within assigned region
  • Conduct regular one-on-one conversations with all DAPMs creating individual development plans for their continued growth.
  • Create an inclusive environment and develop diverse teams and leaders
  • Build talent strategies, succession, and development plans for your region to support the business objectives and growth plans
  • One additional area of responsibility will be assigned from the following:
    • Organized Retail Crime & Safety
      • Develop and maintain partnerships on a national scale with retailers, law enforcement and industry partners to enhance investigations & develop strategies to increase safety
      • Manage nationwide meetings, training, certification, support materials and reporting
      • Develop programs specific to target crisis intervention, to include but not limited to de-escalation, active shooter and disengagement techniques
    • AP Training/Policy & Procedure
      • Develop and update AP training, policies and procedures for AP team and Store team
      • Support company DE&I initiatives with AP-related expertise
    • AP Operations & Implementation
      • Advocate for AP team by participating in Field Support Center (FSC) project teams which impact stores
      • Solicit feedback from AP team and share critical insights
      • Formal updates to leadership team
  • Welcome all to the world of beauty.
  • Lead with passion and heart.
  • Imagine fearlessly, make it happen.
  • Grow together, win together.
  • Inspire, uplift, and celebrate.
Qualifications
  • 8+ years of Asset Protection experience within multi-unit retail environments
  • Understanding of criminal and civil law as it applies to the retail environment
  • Proven ability to manage time to execute multiple tasks and changing priorities
  • Wicklander-Zulawski, Reid, or similar certification
  • Excellent verbal/written communications skills and can influence business partners at all levels
  • Proven ability to create teams by identifying talented store and district leaders who can train and develop a team to drive shrink reduction while maintaining a safe environment for clients
  • Proficiency with Asset Protection applications, MS Office (Excel, Word, and PowerPoint) and store systems including exception-based reporting, EAS, CCTV
  • Ability to travel routinely within assigned locations. Travel is a requirement is approximately 70% of the job and includes local and out-of-town travel locations.
Benefits

The annual base salary range for this position is $174,675.00 - $195,225.00. Individuals employed in this position may also be eligible to earn bonuses.

  • Caring Community. You’ll collaborate with teammates who are equally passionate about innovating and driving the industry forward – together, united in beauty.
  • Fulfilling Path. Your career transformation starts here, with opportunities that will challenge, stretch and develop your skills.
  • Meaningful Work. As you make an impact on beauty, you’ll feel and see the positive change (consumer, industry, and social) that your individual voice is a part of.
  • Health . Choose a healthcare plan to fit you and your family’s needs with medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance.
  • Wealth . We offer a competitive 401(k) with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401(k) match from Sephora.
  • Balance . You’ll be empowered to find the perfect blend of work/life balance that actually works for you with PTO, flexibility, protected leave, and more.
  • Growth . Career growth is built into every role, with access to training, development, and tuition reimbursement.
  • Perks . Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discount on LVMH brand products.
  • Support . Join a team that truly cares – with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.

Sephora values a diverse and inclusive workplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

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Visionary Store Leader: Elevate Experience & Growth

44730 LVMH Group

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Sephora is seeking a Store Manager in Canton, OH to lead store operations, coach a diverse team, and elevate the client experience in a high-volume environment.

You will recruit talent, drive performance, and ensure Sephora standards while delivering personalized service and growth opportunities for your associates. This full-time role requires availability including evenings and weekends.

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Assistant Store Manager - Natomas Marketplace (Sacramento, CA)

95828 LVMH Group

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Assistant Store Manager - Natomas Marketplace (Sacramento, CA)

Assistant Store Manager - Natomas Marketplace (Sacramento, CA)

Job Function

Stores - Leadership

What You’ll Do
  • Support Store Operations & Client Experience. Collaborate with the Store Manager to ensure smooth daily operations, delivering exceptional client experiences while driving sales and profitability in a fast-paced environment.
  • Inspire & Empower Teams. Lead with passion to coach, inspire, and empower your team to exceed expectations and performance goals, fostering growth, development, and accountability.
  • Recruit & Cultivate Top Talent. Attract, hire, and onboard new talent, building a diverse and inclusive team that embodies Sephora’s values and delivers the signature service clients love.
  • Champion Continuous Learning. Foster ongoing learning by delivering real-time coaching, actionable feedback, and ongoing support to maximize associates’ potential.
  • Drive Performance Through Feedback. Conduct impactful performance appraisals for your team and provide real-time, actionable feedback and mentorship to support each team member’s career journey and engagement.
  • Elevate Client Satisfaction. Consistently deliver outstanding service, skillfully resolve concerns, and actively drive engagement through loyalty programs and personalized experiences.
  • Ensure Operational Excellence. Uphold Sephora’s standards by maintaining a visually inspiring, immaculate store environment and ensuring compliance with all policies, procedures, and brand guidelines.
  • Optimize Resources & Drive Growth. Drive results by optimizing inventory and staffing resources, adapting quickly to shifting priorities and opportunities in a vibrant, ever-changing retail landscape.
What You’ll Bring
  • Assistant Store Management Experience. Demonstrated success as a retail assistant manager in fast-paced, high-volume environments, consistently driving results and elevating team performance through hands‑on leadership.
  • Exceptional Leadership & Business Acumen. Strong ability to recruit, inspire, and develop top talent to deliver outstanding results and foster an energetic, collaborative atmosphere.
  • Outstanding Communication & Interpersonal Skills. History of building trust, clarity, and enthusiasm across teams and clients. Adept at delivering constructive feedback and facilitating open dialogue to support growth and high performance.
  • Passion for Coaching & Development. Genuine commitment to empowering teams through tailored mentorship, real-time coaching, and actionable feedback, cultivating a culture of learning and accountability.
  • Client-Centric & Growth Oriented. Deep experience creating memorable, personalized client experiences that build loyalty, while skillfully balancing operational priorities and driving business growth.
Where and How
  • Location. This role requires on-site work at 3681 Truxel Rd, Sacramento, CA 95834, United States (US).
  • Availability. This role requires availability including evenings, weekends, and holidays.
  • Physical Requirements. This role requires the ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand and walk the sales floor for the entire shift, and work in a fragrance-filled environment. You must be able to handle and apply products to clients—with or without accommodation.
What You’ll Get

The annual base salary range for this position is $70,304.00 – $81,050.00. The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. This job will be posted for a minimum of five days.

  • Caring Community. You’ll lead your store like a community–where everyone feels seen and supported – building confidence among your team and positively impacting clients.
  • Fulfilling Path. Every step in your journey matters along our dynamic career paths. We celebrate the little wins on the way to the big ones as you grow in your own way.
  • Meaningful Work. With a cultivated passion for beauty, your career is your stage. We’ll give you the environment and support you need to do more than sell products; you’ll contribute to the transformation of your team, customers, and community.
  • Health. Choose a healthcare plan to fit you and your dependents’ needs with medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance.
  • Wealth. We offer a competitive 401(k) with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401(k) match from Sephora.
  • Balance. Leading a store is exciting and dynamic, so we make sure you can recharge with vacation, paid time off, sick paid time off, and protected leave.
  • Growth. No two stores or leaders are the same. With access to training, tuition reimbursement, and leadership development, you’ll be guided on a dynamic career path.
  • Perks. Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
  • Support. You don’t just lead a team that cares–you’re part of a team that cares. Tap into free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.
Equal Employment Opportunity

Sephora values a diverse and inclusive workplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions. Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

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