4 jobs in National Trench Safety, Inc

Job Description

Job Summary

The Inside Sales Representative 1 (ISR 1) supports the sales/operations of the branches by responding to customer inquiries and concerns and resolving customer complaints. Generate sales documents and effectively manage communication between the customers, branches, and outside sales representatives. This position is a safety sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures.

Key Responsibilities

• Receives and responds to all customer inquiries, orders, and complaints.
• Generates all sales operations (invoicing, contracts, pick list, packing list, returns) documents and distributes to respective departments.
• Responsible for guiding, assisting and elevating complaint resolution to ensure that customers are properly served.
• Provides customers and other Branches with any data and backup data as requested.
• Follows up on a regular and as-needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues.
• Reports on all out-of-line conditions affecting customer satisfaction.
• May take after-hours calls, i.e., security, and customers, and document any complaints for resolution at some branches.
• May open and/or close operations facilities in some branches.
• Performs other duties as requested.

Knowledge and Skills

• Excellent communication skills, verbal and written to enhance relationships with customers and team members.
• Quick learner, attention to detail, and adaptability skills.
• Excellent customer service and organization skills.
• Emotional Intelligence and strong collaboration skills.
• Basic knowledge or ability to learn Microsoft Office and Salesforce CRM.
• Basic knowledge of operational processes, including deliveries/pickups, commensurate with the rental industry.

Qualifications

• Minimum (1) One year of experience working as an Inside Sales Rep or on a sales desk preferred, preferably in the construction equipment industry, underground safety rental industry.
• Must have reliable transportation.

Job Description

Job Summary

As an Outside Sales Rep, your primary responsibility will be to develop and maintain strong client relationships, identify potential customers, and generate revenue by promoting our trench shoring equipment rental solutions. This role is vital in expanding our customer base and ensuring the satisfaction of existing clients.

Key Responsibilities

• Prospecting and Lead Generation:
  • Identify and target potential clients within the construction and excavation industry.
  • Research and gather information on market trends and potential leads.
  • Develop a robust sales pipeline by actively seeking new business opportunities.
• Client Relationship Management:
  • Build and maintain strong, long-term relationships with existing clients.
  • Understand client needs and provide tailored equipment rental solutions.
  • Be customer obsessed: Ensure excellent customer service and address client inquiries or concerns promptly.
• Product Knowledge:
  • Acquire in-depth knowledge of trench shoring equipment, its applications, and benefits.
  • Educate clients on the advantages of using our equipment for their specific projects.
• Sales Targets and Quotas:
  • Meet or exceed sales targets and revenue quotas on a regular basis.
  • Monitor and track sales performance, keeping records of activities and results.
• Market and Competitor Analysis:

• Stay updated on territory trends, market competition, and pricing strategies.
• Provide feedback and insights on market dynamics to branch team and management.

• Sales Collaboration:
  • Collaborate with branch team, Houston Support Center, and other departments to ensure a seamless customer experience.
  • Work closely with branch and sales management to develop and implement effective sales strategies.
• Reporting and Documentation:
  • Use Salesforce to maintain accurate and up-to-date records of customer interactions, transactions, and opportunities.
• Other responsibilities as assigned

Knowledge and Skills

• Proven track record in outside sales, ideally within the industrial, construction or equipment rental industry.
• Formal sales training a plus.
• Excellent verbal and written communication and negotiation skills
• Collaboration and organizational skills.
• Self-motivated, goal-oriented, and ability to work independently.
• Emotional intelligence and a positive attitude
• Basic knowledge in Microsoft Office and Salesforce
• Excellent customer relationship management

Qualifications

1. Minimum (3) three years of sales experience in the industrial, construction, or rental industry preferred

1. A valid driver’s license and insurable DMV record
2. Travel requirements 25 – 30%

Job Description

Job Summary

As an Outside Sales Rep, your primary responsibility will be to develop and maintain strong client relationships, identify potential customers, and generate revenue by promoting our trench shoring equipment rental solutions. This role is vital in expanding our customer base and ensuring the satisfaction of existing clients.

Key Responsibilities

• Prospecting and Lead Generation:
  • Identify and target potential clients within the construction and excavation industry.
  • Research and gather information on market trends and potential leads.
  • Develop a robust sales pipeline by actively seeking new business opportunities.
• Client Relationship Management:
  • Build and maintain strong, long-term relationships with existing clients.
  • Understand client needs and provide tailored equipment rental solutions.
  • Be customer obsessed: Ensure excellent customer service and address client inquiries or concerns promptly.
• Product Knowledge:
  • Acquire in-depth knowledge of trench shoring equipment, its applications, and benefits.
  • Educate clients on the advantages of using our equipment for their specific projects.
• Sales Targets and Quotas:
  • Meet or exceed sales targets and revenue quotas on a regular basis.
  • Monitor and track sales performance, keeping records of activities and results.
• Market and Competitor Analysis:

• Stay updated on territory trends, market competition, and pricing strategies.
• Provide feedback and insights on market dynamics to branch team and management.

• Sales Collaboration:
  • Collaborate with branch team, Houston Support Center, and other departments to ensure a seamless customer experience.
  • Work closely with branch and sales management to develop and implement effective sales strategies.
• Reporting and Documentation:
  • Use Salesforce to maintain accurate and up-to-date records of customer interactions, transactions, and opportunities.
• Other responsibilities as assigned

Knowledge and Skills

• Proven track record in outside sales, ideally within the industrial, construction or equipment rental industry.
• Formal sales training a plus.
• Excellent verbal and written communication and negotiation skills
• Collaboration and organizational skills.
• Self-motivated, goal-oriented, and ability to work independently.
• Emotional intelligence and a positive attitude
• Basic knowledge in Microsoft Office and Salesforce
• Excellent customer relationship management

Qualifications

1. Minimum (3) three years of sales experience in the industrial, construction, or rental industry preferred

1. A valid driver’s license and insurable DMV record
2. Travel requirements 25 – 30%