30 jobs in Remington Hospitality

Join to apply for the Spa Director - Pier House Resort & Spa, Key West, Fl role at Remington Hospitality

The Spa Director is responsible for the overall operations of the spa, and fitness center, including maintaining high standards in spa/club services and operations, and maximizing profitability.

• Director

• Full-time

• Other

• Hospitality

What you will be doing:

Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.

Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.

Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.

Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Physical Requirements (In-Office Role):

Ability to work in a standard office environment.

Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)

Occasional standing and walking throughout the workday.

Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.

Ability to communicate effectively verbally and in writing.

Occasionally required to stand, walk, bend, reach, or carry items.

Ability to lift and/or move 10--25 pounds as needed (e.g., files, office supplies).

Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).

Ability to hear and participate in conversations and meetings, use phone and/or headset

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Remington Hospitality - - Responsibilities: Operate dishwashing equipment and maintain spotless kitchen areas; Wash glasses and dishes in standard dish rack; Assist with plating banquet events when needed; Follow MSDS safety protocols and general safety guidelines; Empty and sanitize trash cans and replace liners

A leading hospitality firm in Dallas is seeking a Transition Accountant to oversee the financial aspects of hotel acquisitions. The successful candidate will collaborate closely with finance teams and hotel management to ensure seamless financial processes. This role requires strong accounting skills, attention to detail, and adaptability within various hotel environments. Responsibilities include financial analysis, budgeting, financial reporting, and ensuring compliance with accounting standards. Opportunities to provide training to hotel staff on financial processes are part of the role. #J-18808-Ljbffr

Position Overview

The Senior Director of IT Service & Delivery provides strategic leadership and operational oversight of enterprise IT service delivery across the Ashford Group of Companies, headquartered under Ashford Inc.

Operating within a Shared Services model, this role is responsible for delivering scalable, consistent, and high-quality IT support services to multiple affiliated business lines, including:

• Remington Hospitality: An international hotel management company supporting a broad portfolio of hotel properties.
• Premier Design to Completion: A project management, procurement, interior design, and architecture services firm.
• Ashford Inc: An advisory platform providing asset management, investment management, and related services to the real estate and hospitality sectors.

This leader will establish, standardize, and continuously improve IT Service Management processes, governance frameworks, and performance standards to support diverse operational environments, including corporate offices, field locations, and hotel properties. The Senior Director will play a critical role in advancing organizational IT service maturity by implementing structured processes, service level management, automation, and continuous improvement initiatives.

• Lead enterprise IT Service Delivery across all entities supported by Shared Services, ensuring consistent, scalable, and high-quality support for corporate offices and hotel property operations.
• Provide strategic leadership and operational oversight of the Help Desk and End-User Support teams, including staffing, performance management, escalation procedures, and service quality standards.
• Establish, implement, and continuously improve IT Service Management processes, including Incident, Request, Problem, Change, Knowledge, and Service Level Management, aligned with ITIL best practices.
• Develop and enforce service level agreements, operational standards, and key performance metrics to ensure accountability, transparency, and continuous improvement.
• Advance organizational IT service maturity by implementing structured governance, documentation standards, automation initiatives, and repeatable support processes.
• Partner with business leaders across hotel operations, development and architecture, and corporate functions to ensure service delivery aligns with operational and business needs.
• Oversee the IT service management platform, ensuring proper ticket tracking, reporting, knowledge management, and performance visibility.
• Develop and deliver executive-level reporting and dashboards to the EVP of Technology and senior leadership, highlighting service performance, trends, risks, and improvement initiatives.
• Support offboarding and onboarding of new properties, acquisitions, and business initiatives by ensuring service readiness, support models, and operational alignment.
• Manage third-party vendors and service providers, ensuring performance aligns with established service standards and contractual expectations.
• Build, develop, and lead a high-performing service delivery organization, fostering a culture of accountability, service excellence, and continuous improvement.
• Drive operational efficiency by identifying trends, reducing recurring issues, and implementing proactive service improvements and automation.

Prepare schedules for the staff and complete the work distribution report, ensuring all sections are covered.

Thoroughly inspect guest rooms and public areas daily to ensure they are cleaned according to company standards.

Train and supervise all new associates and provide on-going training for current staff.

Check for early make-ups, special requests and VIPs.

Maintain proper written records for lost and found.

Run a departure report and recheck all rooms showing up in your assigned section.

Write up work orders for all repairs and immediately report any broken door locks or safety hazards to management for immediate attention.

High work ethic and self-initiative.

May be required to work varying schedules to include nights, weekends, and holidays.

Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Respond to all service calls within half hour from time call is received. Determine defects, trouble-shoot malfunctions, take immediate necessary corrective action if guest related/top priority or scheduled for completion within 2 days and record same on the departmental work order form. Follow specific departmental procedures in efficiently performing repair, maintenance, alteration and installation work. Comply with the latest local, county, state and federal governmental codes, laws and requirements. Coordinate with other department personnel such as electrician, carpenter, painter and night engineer in completing service, replacement, alteration and new installation work. #J-18808-Ljbffr