1 jobs in RocketAir
Flight School Dispatcher (Hiring Immediately)
32935 Melbourne
RocketAir
Posted today
Job Viewed
Job Description
The Dispatcher plays a key role in creating a welcoming, professional, and supportive experience for Rocket Air Flight Academy students, instructors, and visitors alike. This role encompasses the duties of a Dispatcher with an additional customer service role. The Dispatcher is responsible for the successful day-to-day flight, ground, and simulator dispatching and training operations. The Dispatcher's daily duties and activities consistently lead to safe and successful training flights.
5 Main Roles and Responsibilities
- Coordinate Daily Flight Schedules, Aircraft Assignments, Instructor Availability, and Student Training Events
- Monitor Aircraft Status, Maintenance Restrictions, Weather Conditions, and Scheduling Conflicts to Ensure Safe & Effective Utilization of Resources
- Maintain Accurate Dispatch Records, Flight Schedules, Training Documentation, and Operational Reports in Accordance with Company Procedures
- Serve as a Communication Link Between Students, Instructors, Aircraft Maintenance, Line Service, and Flight Training Personnel
- Provide Exceptional Customer Service by Assisting Students & Instructors with Scheduling Changes, Training Requests, Billing, and Operational Support
- Prioritize safety above all.
- Maintain and optimize the daily, weekly, and monthly flight schedule.
- Provide customer service with current and potential student customers.
- Manage customer billing and communication to include calls and the collection of payments.
- Utilize operational flight scheduling tools to ensure students are scheduled and processed for all lessons blocks.
- Manage customer accounts and assist customers with flight training goals.
- Communicate customer issues to Flight Operations leadership.
- Assist with the scheduling and observation of all accelerated flight training programs in support of the Student Services Manager.
- Support Flight Training Coordinator and assist with execution of all company directives.
- Assist the Fleet Coordinator in coordinating scheduled and unscheduled aircraft maintenance.
- Maintain the facility within company standards.
- Maintain knowledge of the scheduling and billing software systems.
- Perform general office duties and administration.
- High school diploma or equivalent required.
- Prior aviation experience required.
- At least one year of previous Part 141 dispatch experience preferred.
- Strong customer service skills required.
- Understanding of Part 141 regulations.
- Proficient in the use of MS Office and Flight Schedule Pro.
- Night, weekends, and holiday hours can be expected.
- Self-starter: motivated, team focused, and results driven.
- Strong presentation, organizational, and time management skills.
- Outstanding verbal and written communication skills.
Is this job a match or a miss?
Note: If you’re asked to pay for a job, avoid the role and report the job to us immediately.
View Now
0