384 jobs in ServiceNow, Inc.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
**About the Role:**
We are seeking a highly strategic and technically fluent AI for Operations Director to lead our AI for Operations portfolio within the AI Acceleration organization.
This leader will be responsible for defining and executing the AI strategy supporting Global Operations & Planning (GO&P), Revenue Operations, Sales Operations, Planning, Strategy, Incentive Compensation, Workforce Planning, and Business Operations teams. The role combines people leadership, AI solution delivery, stakeholder management, and technical oversight to accelerate the adoption of AI across operational workflows.
You will lead a team of AI Engineers while partnering closely with Data Engineers, Program Managers, Digital Technology, Business Operations leaders, and executive stakeholders to identify opportunities, prioritize investments, and build scalable AI-powered solutions that improve how we operate globally.
The ideal candidate understands both business operations and modern AI technologies. They can translate complex operational challenges into scalable AI solutions while building high-performing engineering teams capable of delivering measurable business outcomes.
Your work will directly impact productivity, decision quality, planning accuracy, operational efficiency, and employee experience across some of ServiceNow's most critical business functions. By aligning AI capabilities with business priorities, you will help accelerate ServiceNow's journey toward becoming a $30B+ business.
**Key Responsibilities:**
+ Lead and develop a team of AI Engineers responsible for designing, developing, deploying, and maintaining AI-powered solutions for Operations teams.
+ Own the AI for Operations portfolio, including roadmap planning, prioritization, resource allocation, stakeholder alignment, and business value realization.
+ Partner with GO&P, Revenue Operations, Sales Operations, Planning, Strategy, Workforce Planning, and Business Operations leaders to identify high-impact AI opportunities.
+ Drive the design and deployment of agentic AI solutions, copilots, workflow automation, knowledge systems, predictive analytics, and operational intelligence capabilities.
+ Establish technical standards, engineering best practices, governance frameworks, and responsible AI guidelines across the Operations AI portfolio.
+ Collaborate closely with Data Engineers to ensure scalable, secure, and compliant data foundations for AI solutions.
+ Manage project intake, prioritization, portfolio health, and capacity planning across AI Engineering resources.
+ Define and track success metrics tied to business outcomes. Ie: Productivity gains, cycle-time reduction, forecast accuracy, process automation, and user adoption.
+ Partner with Adoption Leads and Enablement teams to ensure successful rollout and sustained value realization of AI solutions.
+ Evaluate emerging technologies, vendors, and platforms to continuously improve our AI ecosystem and delivery capabilities.
+ Communicate progress, risks, investment recommendations, and business impact to senior leadership and executive stakeholders.
**A Day in the Life:**
+ Your day might begin with a portfolio review of active AI initiatives, assessing delivery status, resource allocation, and business impact across multiple Operations functions.
+ Mid-morning, you facilitate a prioritization session with Revenue Operations and Planning leaders to evaluate new AI opportunities and align on the highest-value investments for the upcoming quarter. Later, you review solution architecture proposals from AI Engineers, providing guidance on scalability, governance, and integration with enterprise platforms.
+ In the afternoon, you meet with executive stakeholders to present portfolio performance, adoption metrics, business outcomes, and strategic recommendations for future investments.
+ You close the day coaching members of your AI Engineering team, removing roadblocks, and ensuring delivery teams remain focused on the initiatives that create the greatest impact for the business.
**Ideal Candidate Profile:**
+ Proven leader who can build, develop, and inspire high-performing technical teams.
+ Deep understanding of operational business processes and how AI can transform them.
+ Experienced in translating executive priorities into actionable technical roadmaps.
+ Comfortable operating at both strategic and technical levels.
+ Strong systems thinker capable of identifying scalable opportunities across complex organizations.
+ Exceptional collaborator who can influence across functions, levels, and geographies.
+ Curious, autonomous, data-driven, and outcome-oriented.
+ Passionate about responsible AI and measurable business impact.
**Experience:**
+ 8+ years of experience in AI, data, analytics, automation, solutions engineering, operations, consulting, or related fields.
+ 3+ years of people leadership experience managing technical or cross-functional teams.
+ Proven track record leading AI, automation, analytics, or digital transformation initiatives at enterprise scale.
+ Experience managing portfolios, roadmaps, and investment prioritization across multiple stakeholders.
+ Demonstrated success building and deploying AI-powered solutions that drove measurable business outcomes.
+ Experience working within Sales Operations, Revenue Operations, Planning, Strategy, Finance, Customer Success, or related operational functions.
+ Experience operating in highly matrixed global organizations.
**Technical Expertise:**
+ Strong understanding of LLMs, agentic AI architectures, workflow automation, and enterprise AI platforms.
+ Experience with Copilot Studio, Snowflake AI, Databricks, APIs, integrations, and modern cloud architectures.
+ Familiarity with data engineering, governance, security, and compliance requirements.
+ Experience evaluating and scaling both internally developed and third-party AI solutions.
+ Proven experience leveraging AI technologies, including Claude, Copilot, and agentic workflows to improve productivity and business performance.
**Leadership & Communication:**
+ Exceptional executive communication and storytelling skills.
+ Strong program management and prioritization capabilities.
+ Ability to influence without authority across complex organizations.
+ Skilled at navigating ambiguity and driving alignment among senior stakeholders.
+ Proficiency in English is required. Additional languages (e.g., Spanish, French, German) are highly valued.
**What Success Looks Like:**
Within your first 12 months, you will have:
+ Successfully deployed and measured return on AI4Ops 2026 roadmap.
+ Built and operationalized an AI-first operating model across Sales Operations.
+ Increased automation maturity across critical value streams.
+ Improved Sales Operations productivity through AI-enabled workflows and intelligent automation.
+ Increased AI Engineers' knowledge and autonomy in ServiceNow and 3rd-party AI technology.
+ Helped design a sustainable AI adoption culture supported by governance, training, and continuous improvement.
For positions in this location, we offer a base pay of **$173,200 - $303,100** , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
**What you get to do in this role:**
+ Be the trusted advisor to the sales team, collaborating on pricing,　product, and commercial terms for non-standard transactions
+ Is an extended member of Sales Management Team
+ Acts as expert advisor on advanced deal structuring methods
+ Establishes alignment between customer executives and ServiceNow
+ Develops deal win themes/strategies
+ Lead deal structuring efforts for critical client engagements, including client facing negotiation
+ Own and drive negotiations of complex deal financial structure, terms and conditions that affect revenue, legal, operations, discounts etc that are necessary to close strategic agreements with customers.
+ Partnering with key functions to deliver outcomes aligned to client expectations and internal requirements (e.g. revenue, legal etc.)
+ Shifting deal portfolio balance towards larger enterprise wide agreements with customers
+ Maintain deep understanding of regional account strategy and criteria for opportunity engagement
+ Increase the competency of account teams by enabling them on deal structuring and negotiation skills
+ Ensure sales and negotiation strategies adhere to established discounting, legal and revenue guidelines, policies and standards
**To be successful in this role you have:**
+ Experience in an international sales organization supporting a Sales team for a US/European HQ company.
+ 10+ years of experience in a, finance, deal desk, contracts, sales operations, or revenue role; Software / SaaS experience required
+ Minimum 10+ years of experience in a strategic contract negotiation roles with no less than 5 years in Negotiating complex strategic IT contracts in a SaaS environment
+ Collaborate with Customers and ServiceNow teams to identify mutually acceptable commercial options to facilitate deal closure
+ Demonstrated success with large complex commercial and legal negotiations working with procurement, legal, and business teams
+ Experience in face-to-face negotiation of IT contracts on behalf of large customers is a requirement.
+ Ensure transactions comply with revenue recognition and business operational policies that meet company's margins and revenue growth goals
+ Provide deal construct guidance to Sales & Sales Management, leveraging knowledge and experience from multiple products and packaging
+ Act as parallel approver for deals on which engaged.
+ Liaise between Field Sales and Revenue Accounting on accounting close questions and cross functional team in multiple timezones
+ Train, Mentor and enable Field Sales team, Sales Operations Specialists on deal structuring principles, pricing and packaging
+ Strong business / commercial acumen with excellent communication skills - verbal and written coupled with the ability of developing and maintaining trusted relationships with Sales teams
+ Self-motivated and able to work under pressure; dependable with deliverables and deadlines, able to multi-task
+ BS, finance or MBA, Business Administration;
+ A thorough understanding of the sales process and the ability to navigate and progress long, complex sales cycles
+ Self-motivated and able to work under pressure; dependable with deliverables and deadlines, able to multi-task
+ Flexible to work extended hours during peak periods
For positions in this location, we offer a base pay of **$166,100 - $244,800** , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
**About the Role**
ServiceNow is building something genuinely innovative in CRM - and we need the people to match. This isn't a "storytelling" seat. It's a builder seat. You'll own how our CRM message hits the market and how our field actually uses it. That means writing the things sellers say, building the tools they use, running the programs that move pipeline - and doing it fast.
If you've spent your career making decks look beautiful but haven't seen a deal close or a campaign activate, this probably isn't the right fit. If you thrive at the intersection of message, motion, and market - and you've got the receipts to prove it - keep reading.
**What You'll Do**
This role spans the full product marketing motion for ServiceNow Sales CRM, including:
GTM Activation
+ Partner with Sales, Demand Gen, and Field Marketing to make sure messaging actually travels - not just to decks, but to deals
+ Build launch plans and run them. Own the milestones, drive the cross-functional coordination, close out the execution
+ Identify gaps in how the field positions CRM and build the content and programs to close them
Sales Enablement
+ Create the tools sellers use every day - pitch decks, talk tracks, battle cards, discovery frameworks, competitive objection handlers
+ Run enablement sessions that actually stick - live training, recorded content, whatever format gets adoption
+ Work closely with sales leadership and frontline reps to understand what's working in market and what's not
Competitive Intelligence
+ Know how ServiceNow stacks up against the competition and the broader field - and build content that arms sellers to win
+ Track market moves, synthesize what matters, and get it in front of the right people quickly
Content & Programs
+ Build assets across the full funnel - thought leadership, event programs, customer stories, analyst materials
+ Prioritize ruthlessly. You'll have a lot on your plate; knowing what to say no to is as important as knowing what to build
Messaging & Positioning
+ Own the narrative for how ServiceNow wins in CRM - from value proposition to competitive frame to category definition
+ Translate product capabilities into customer-facing messaging that lands with CROs, RevOps leaders, and sales teams
+ Keep the message current as the product and competitive landscape evolve - this isn't a set-it-and-forget-it job
**What We're Looking For**
We're not requiring a traditional product marketing background. We care far more about what you've shipped and activated than what your title has been. Strong candidates likely come from one or more of these backgrounds:
+ Product marketing, solutions marketing, or competitive intelligence
+ Sales enablement or revenue enablement leadership
+ Demand generation or field marketing with a strong message ownership component
+ GTM strategy or go-to-market leadership in a B2B SaaS environment
Regardless of background, here's what we need to see:
+ You've owned a GTM motion end-to-end - not contributed to one, owned one. You know what it took to get it across the line.
+ You've built things sellers actually use. If your battle card lives in a drawer, that's a problem.
+ You work well with sales. Not adjacent to sales - with them. You understand how deals get made.
+ You're comfortable with ambiguity and operate without a fully paved road.
+ You have strong opinions and the judgment to know when to hold them and when to let go.
+ CRM, sales tech, or enterprise SaaS domain knowledge is a plus - but raw reps in the market matter more than category fluency.
**To be successful in this role you have:**
+ 6+ years of experience in product marketing, sales enablement, GTM strategy, demand gen, or a combination
+ Proven track record of building and activating GTM programs that drove measurable outcomes (pipeline, win rate, field adoption - any of these)
+ Experience working in or closely alongside enterprise sales organizations
+ Strong written communication - this role requires a lot of it and it needs to be good
+ Comfortable presenting to and working with senior stakeholders, including sales leadership and executives
+ Bachelor's degree or equivalent experience
**What Success Looks Like in Year One**
+ The field has a clear, consistent CRM narrative - and they're actually using it
+ Product launches hit the market with crisp activation plans and tight cross-functional execution
+ Sellers have the tools they need to win competitive deals, and those tools are built into how they sell
+ You've built strong working relationships with Sales, Product, and Marketing partners across the org
+ You've established a reputation for getting things done, even when it's complicated
FD21
For positions in this location, we offer a base pay of **$148,900 - $260,600** , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
**What you get to do in this role:**
+ Operate as the program-management engine of Marketing's planning system and turn organizational problems into solutions. When a cross-functional gap surfaces (for example, "we can't measure ROI because spend data is unreliable"), you'll run intake, drive root-cause analysis, draft the problem statement, and build a first-cut solution and proposal for leadership review.
+ Run the mechanics of the planning operating rhythm (MOR, QBR, Monthly Forecast, OKR updates). Agendas land ahead of time, pre-reads are tight, decisions get logged, and follow-ups don't drop.
+ Implement scalable processes that help us plan and manage work spanning Strategy, Resources, and Governance. You'll be the forcing function that gets cross-team process work done on schedule, working alongside the functional owners who execute it.
+ Identify connections and reconcile possible collisions across planning inputs, cycles, and cross-functional dependencies with BizOps, GTM Ops, Analytics, and FP&A.
+ Ensure transparency, alignment, and clear communication of planning status, decisions, and cycle milestones across Marketing leadership and cross-functional partners.
+ You'll gather the business requirements for our planning data layer (spend data, aggregated investment views, program-to-headcount views), define the end-to-end build plan, and drive it to completion across the owning teams. You own the requirements and the timeline. you are not the builder.
+ Contribute to the development of the strategic planning operations function. Share back the practices, frameworks, and tools that work so the function scales beyond any single cycle.
**Preferred Qualifications:**
+ Experience using or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function.
+ 7+ years of project/program management experience in mid/large size companies, ideally in a marketing, GTM, or operations environment.
+ Drives programs without authority: gets senior, cross-functional stakeholders to commit and hit dates without owning them.
+ Converts ambiguity into structure. Takes a vague "this is broken" and produces a sharp problem statement, options, and a proposal.
+ Business fluency to spec, not to execute: reads a budget and variance view and understands ROI logic well enough to define what analytics and finance need. Does not need to be a finance or analytics expert.
+ Models change-agent behavior by coaching peers to buy in, and by communicating new scalable solutions that improve execution across the organization.
+ Educates cross-functional peers about the planning discipline and advocates for its value.
For positions in this location, we offer a base pay of **$114,200 - $199,900** , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
**Role Summary**
We are seeking a hands-on Principal Infrastructure Architect & Engineer to lead the technical integrations in the core infrastructure space. This role requires deep expertise across networking, cloud, identity, and collaboration platforms, with the ability to align teams and drive integration outcomes effectively.
**Key Responsibilities**
**Infrastructure Integration & Assessment**
+ Lead discovery and capability assessment across environments.
+ Develop integration roadmap with dependencies and milestones.
+ Serve as primary liaison between organizations.
+ Align with enterprise architecture standards.
**Networking (Physical, WiFi & Cloud)**
+ Integrate physical and wireless network environments.
+ Implement VPN, SD-WAN, and cloud networking.
+ Ensure consistent routing, segmentation, and security.
+ Monitor and resolve performance issues.
**Cloud Hosting & SRE**
+ Define rationalized cloud hosting strategy (AWS, Azure, GCP).
+ Apply SRE principles (SLOs, SLAs, observability).
+ Implement IaC, CI/CD, and automation.
+ Establish unified monitoring frameworks.
**Identity & Access Management**
+ Integrate IAM systems (Okta, Entra ID).
+ Implement SSO, MFA, and directory sync.
+ Enforce RBAC, PAM, least privilege.
+ Ensure regulatory compliance.
**Collaboration & Messaging**
+ Define unified collaboration platform strategy.
+ Lead Messaging and Collaboration tool alignment.
+ Manage data migration and compliance.
+ Ensure smooth end-user transition.
**Security & Governance**
+ Align with SOX, GDPR, HIPAA, NIST, CMMC/FedRamp
+ Implement and validate security controls.
+ Establish governance standards.Operational Resilience
+ Ensure HA, DR, and business continuity.
+ Monitor performance and capacity.
+ Conduct DR testing and validation.
**'To be successful in this role, you will have:**
+ 12+ years of experience in infrastructure architecture.
+ Experience with M&A integrations.
+ Strong cross-functional collaboration skills.
**Technical Skills**
+ Networking: LAN/WAN, WiFi, SD-WAN, cloud networking.
+ Cloud & SRE: AWS, Azure, GCP, IaC, CI/CD.
+ IAM: Okta, Entra ID, SSO, MFA.
+ Collaboration: O365, Slack, migration experience.
**Leadership Competencies**
+ Strong stakeholder communication.
+ Decision-making in complex environments.
+ Ability to manage multiple workstreams.
**Preferred Qualifications**
+ Enterprise architecture certifications (TOGAF, etc.).
+ Experience in regulated environments.
+ ServiceNow familiarity.
+ Cloud and ITIL certifications.
For positions in this location, we offer a base pay of **$192,600 - $337,100** , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
We are the platform engineers handling app lifecycle at ServiceNow. We manage the end-to-end journey of custom workflows and applications built on the ServiceNow App Engine ( . We ensure apps move smoothly and securely from development to production. This role requires deep expertise in compiler and runtime systems - you'll optimize execution engines, memory management, and performance at the systems level.
**What you get to do in this role:**
+ Design and optimize execution engines, JIT/AOT compilation pipelines, and memory management systems to ensure customer applications run at scale
+ Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
+ Work with product owners to understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality product to our users
+ Implement software that is simple to use, allowing customers to extend and customize functionality to meet their specific needs
+ Mentor colleagues and promote knowledge-sharing across teams on low-level systems engineering, performance profiling, and optimization techniques
**To be successful in this role you have:**
+ 12+ years of experience with Java or similar object-oriented language, with at least 5+ years working on compiler, runtime, JIT/AOT systems, or language execution engines
+ Experience integrating AI into software development, workflows, decision-making, or automation using AI-powered tools and technologies.
+ Strong experience with compiler/runtime systems: execution engines, memory management, concurrency, JIT/AOT compilation, performance optimization, profiling, and debugging
+ Advanced knowledge of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations at the systems level
+ Passion for JavaScript and the Web as a platform; experience with modern UI frameworks (Angular, React, or Vue)
+ Experience developing, troubleshooting, and optimizing relational databases
+ Experience with LLVM, language runtime development, or low-level systems engineering (strong plus)
+ Track record working across multiple technology stacks (Cloud Dev, Platforms, Web Dev, Frameworks, service-oriented architecture)
+ Capability to manage multiple projects with material technical risk across teams and processes; may serve as functional lead or technical owner
FD21
For positions in California (outside of the Bay Area), we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.
For positions in this location, we offer a base pay of **$171,900 - $300,800** , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Armis from ServiceNow, protects the entire attack surface and manages an organization's cyber risk exposure in real time. Combined with ServiceNow's Security and Risk capabilities, as well as Identity Security capabilities from Veza, we bring together all critical capabilities to secure every asset, every identity - incl. AI Agents - across all environments with the right level of context - security, operational and business - to build the first of its kind autonomous defense platform for the Agentic Enterprise.
ServiceNow started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
**What you will do:**
+ Remotely lead a team of Enterprise BDRs (inbound and outbound)
+ Promote a team-based environment which delivers best-in-class pipeline generation results
+ Lead, motivate and direct the activities of team members in order to achieve objectives and team performance for meetings held and pipeline generated
+ Coach 1:1 and in team meetings to better understand call results and develop and maintain processes, best practices and expectations
+ Work with the Global Growth Operations team to build, manage and track outbound campaigns
+ Work with the Demand Generation team to create and optimize inbound marketing campaigns
+ Ensure leads are qualified based on specific guidelines and criteria and properly managed in Salesforce.com
+ Assist management team in identifying trends and establishing goals
+ Develop short and long-term strategies to enhance performance, including tech stack optimization, workflow design, compensation/contests, training needs, professional development and overall quality of the program
**What we expect:**
+ Creative and entrepreneurial mindset and track record of consistently meeting and exceeding meeting and pipeline goals
+ Experience as a team lead or sales manager
+ 2+ years of B2B technology sales experience in inside sales or lead generation
+ Understanding of the the cybersecurity landscape
+ A track record of problem-solving and trying new ideas and concepts
+ Background training and enabling reps for success
+ Exceptional interpersonal, problem-solving, verbal & written communication, and conflict resolution skills
+ Proficiency with sales tools, e.g. Salesforce.com, ZoomInfo, Salesloft, and LinkedIn Sales Navigator or equivalent
+ Strong coaching and leadership skills, ability to motivate employees
+ Decisiveness and attention to detail
FD21
For positions in this location, we offer a base pay of **$90,360 - $149,100** , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
**About this role:**
Few roles inside a marketing organization carry this kind of responsibility. The Senior Manager, Content Strategy shapes how a 500-person global function and its leader show up at every consequential moment: all-hands stages, executive forums, customer events, and industry platforms.
This person is a ghostwriter, a strategic content advisor, and an organizational storyteller. They translate complex business context into the clear, declarative stories that defines the SVP's voice, and they ensure that voice is coherent and consistent at every touchpoint.
The right candidate has operated as a trusted partner to a senior executive and understands what it means to represent someone's voice with precision and care. Strong editorial judgment, comfort with ambiguity, and the ability to produce polished work quickly under pressure are non-negotiable.
+ SVP Executive Content. Support content development on behalf of the SVP, including - presentations, town hall, LinkedIn, and executive forums. Maintain a consistent editorial standard: short declarative sentences, urgency through specifics, no hedging.
+ Internal Communications - EFM Organization. Execute a coherent internal communications rhythm for the 500-person global EFM organization. Own the editorial calendar for all-hands meetings, LT updates, geo town halls, and the monthly EFM newsletter. Ensure every internal communication connects to the transformation narrative.
+ External Communications and Thought Leadership. Draft external-facing content for the SVP: industry keynote remarks, executive panel talking points, customer roundtable framing documents, and LinkedIn-style thought leadership content. Research and synthesize market context to ensure external communications reflect current intelligence and competitive positioning.
+ Content Calendar and Rhythm of Business. Maintain the EFM communications calendar in coordination with the Chief of Staff. Anticipate communications needs aligned to the business calendar -QBRs, planning cycles, all-hands, product launches, and organizational changes. Drive proactive communications, not reactive ones.
+ Stakeholder and Cross-Functional Alignment. Coordinate with Marketing Communications, the CMO office, Internal Comms, and the EFM Chief of Staff to ensure messaging alignment across the organization. Identify and resolve conflicts in narrative or timing before they reach the SVP's desk.
+ Change Communications. Own the communications workstream of EFM's transformation program. Design and execute the change narrative with audience-specific WIIFM for each segment of the EFM team. Build the manager enablement toolkit that allows people leaders to cascade the narrative accurately and confidently. Manage the listening tour program in partnership with EFM LT.
**What you need:**
+ 6+ years of communications experience, with at least 3 years in an executive communications or speechwriting role supporting a VP-level or above executive
+ Exceptional writing - clear, direct, and adaptable across registers: from concise executive email to long-form transformation narrative to scripted keynote remarks
+ Experience developing organizational change communications; you understand how to land a difficult message with clarity and care
+ Strong editorial judgment: you can identify what a piece is really trying to say and cut everything else without being asked
+ Ability to capture and maintain an executive's voice across multiple formats; this requires deep listening, pattern recognition, and professional discretion
+ Comfort with strategic business context - you need to understand pipeline, QBR structures, and go-to-market frameworks to write about them credibly
+ Strong PowerPoint skills; this is a writing and structuring role, not a design role, but you can build a compelling executive deck
+ Experience operating in global marketing organizations; familiarity with enterprise B2B context is strongly preferred
+ Ability to manage multiple simultaneous deliverables with tight deadlines without sacrificing quality
For positions in this location, we offer a base pay of **$139,900 - $244,800** , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
**About this role:**
ServiceNow is looking for a world class Senior Program Manager to join the Office of the SVP within Enterprise and Field Marketing. This role will be the operational and programmatic backbone of EFM's most consequential work. You will support the systems, cadences, and reporting infrastructure that allow a 500-person global marketing organization to run with clarity and speed. You will help drive the portfolio of high-priority special projects the SVP and Chief of Staff need executed with rigor and urgency.
This is not a field execution role. It is a force multiplier role for the Office of the SVP. You will have direct visibility into EFM's most critical strategic work and direct accountability for keeping it moving.
**What you will own:**
+ Special Projects and Strategic Program Management: Support the orchestration of high-priority projects assigned by the Chief of Staff. This includes contributing to EFM transformation workstreams, helping resolve cross-functional dependencies, and executing on deliverables that sit under those larger programs. You bring structure and follow-through to the work, coordinate across stakeholders, and ensure key outputs land on time and to standard.
+ Budget Tracking and Investment Management: Drive EFM's investment tracking model across all programs, geographies, and budget categories. Maintain a single source of truth for planned versus actual spend. Surface variances proactively with clear explanations and recommended actions. Partner with Finance on monthly closes, reforecasts, and scenario modeling. Produce budget status reporting for the SVP and leadership team at every QBR cycle.
+ Headcount and Org Operations: Maintain a real-time headcount model covering FTEs, open requisitions, contractors, and agency resources across EFM globally. Connect HC tracking to budget and flag risks when the model drifts from plan. Support the Chief of Staff and SVP on org design decisions, role definitions, and headcount requests. Own the recruiting tracker and ensure leadership visibility into hiring progress.
+ Global Program Health and Portfolio Intelligence: Track the health, milestone status, and pipeline contribution of EFM's active global programs, including the AI Control Tower offer campaign, Knowledge to You roadshow, and other multi-geo initiatives. Know where every major workstream stands, what is on track, what is at risk, and what decisions need to be made. Build the reporting infrastructure that makes that visibility continuous and effortless.
+ AI-Native Operations: Actively apply AI tools to improve the speed and quality of operational outputs, from budget modeling to meeting preparation to program status synthesis. Help establish the standard for AI-assisted ways of working across the Office of the SVP and the broader EFM team.
**What you need:**
+ A bias toward action and comfort with ambiguity. You define the structure when it does not exist yet and move without waiting to be asked.
+ Fluency with AI tools - you actively use AI to accelerate research, synthesize information, draft executive outputs, and build operational artifacts faster. You are curious about what AI can do, honest about its limits, and already integrating it into how you work.
+ 6 or more years in program management, strategy and operations, a chief of staff function, or management consulting, ideally supporting a senior marketing or go-to-market leader at an enterprise SaaS or technology company.
+ A track record of owning and delivering complex, cross-functional programs from initiation through completion, not just tracking them.
+ Strong financial fluency. You are comfortable owning a budget model, explaining variances, and leading reforecast conversations with Finance without hand-holding.
+ Demonstrated headcount and org operations experience. You have tracked HC against plan, managed recruiting pipelines, and supported org design decisions at a function or business unit level.
+ Exceptional organizational discipline. You build systems that create clarity for others and keep multiple high-priority workstreams moving simultaneously without dropping anything.
+ Executive-ready communication. You write clearly, present confidently, and produce outputs a senior leader can take directly into a CMO or CRO conversation without editing.
+ Strong analytical instincts. You do not just track data. You synthesize it into the implications and recommendations that drive decisions.
+ Experience designing and running rhythm of business for a senior executive or leadership team: QBRs, staff meetings, all-hands, offsites.
+ Enterprise B2B marketing operations familiarity is strongly preferred. ServiceNow or SaaS experience is a plus.
For positions in this location, we offer a base pay of **$139,900 - $244,800** , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.