2384 jobs in SHI
Customer Success Manager - CrowdStrike
30309
SHI
Posted today
Job Viewed
Job Description
**About Us**
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Customer Success Manager - CrowdStrike is responsible for onboarding customers, guiding them through their agreement and product lifecycle, and ensuring retention and growth through strategic customer success plans, specifically for CrowdStrike Flex agreements. This role involves serving as a Subject Matter Expert for CrowdStrike Flex agreements, collaborating with Sales and other internal teams, and building strong customer relationships to align offerings with customer objectives. The Customer Success Manager - CrowdStrike will analyze consumption reports, lifecycle manage CrowdStrike Flex agreements through SHI Success Plans, align service offerings as needed, and maintain effective communication with customers and internal teams to ensure a positive customer experience and foster trust.
**Role Description**
+ Onboard customers and guide them through their CrowdStrike Flex agreements, including product and Flex lifecycle management to ensure retention and growth through Success Plans
+ Function as the Subject Matter Expert (SME) for CrowdStrike Flex agreements
+ Collaborate with Engineering, Security Sales, and Services counterparts on CrowdStrike platforms, tools, or services relevant to customers' needs
+ Plan and conduct regular Customer Success Plans meetings to review consumption, health checks, roadmaps, and customer feedback
+ Create reporting and drive utilization of timelines specific to consumption to drive customer success and return on investments
+ Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust
+ Collaborate with sales and partner resources to align to customer objectives and drive co-selling opportunities
+ Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role
+ Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs
**Behaviors and Competencies**
+ Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
+ Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
+ Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
+ Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
+ Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
+ Impact and Influence: Can persuade others to consider different perspectives.
+ Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
+ Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
+ Business Acumen: Can analyze financial and operational data to make informed decisions.
+ Emotional Intelligence: Can identify and manage personal emotions and begin to recognize others' emotions in moderate situations.
+ Results Orientation: Can set personal goals and work towards them, achieving results consistently.
+ Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.
**Skill Level Requirements**
+ The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
+ Proficiency in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting - Intermediate
+ In-depth understanding of the CrowdStrike business model and solutions to effectively management customer success plans - Intermediate
+ Ability to articulate CrowdStrike Flex agreements program, agreement structure, and renewal program - Intermediate
**Other Requirements**
+ Completed Bachelor's Degree or relevant work experience required
+ Ability to travel no more than 15% for SHI, Partner, and Customer Events
+ 2+ years of experience in a Customer Success role
+ 1+ years of working with Crowdstrike product offerings
+ 2+ years of experience in sales role, preferable Security dedicated
The estimated annual pay range for this position is $90,000 - $120,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Customer Success Manager - CrowdStrike is responsible for onboarding customers, guiding them through their agreement and product lifecycle, and ensuring retention and growth through strategic customer success plans, specifically for CrowdStrike Flex agreements. This role involves serving as a Subject Matter Expert for CrowdStrike Flex agreements, collaborating with Sales and other internal teams, and building strong customer relationships to align offerings with customer objectives. The Customer Success Manager - CrowdStrike will analyze consumption reports, lifecycle manage CrowdStrike Flex agreements through SHI Success Plans, align service offerings as needed, and maintain effective communication with customers and internal teams to ensure a positive customer experience and foster trust.
**Role Description**
+ Onboard customers and guide them through their CrowdStrike Flex agreements, including product and Flex lifecycle management to ensure retention and growth through Success Plans
+ Function as the Subject Matter Expert (SME) for CrowdStrike Flex agreements
+ Collaborate with Engineering, Security Sales, and Services counterparts on CrowdStrike platforms, tools, or services relevant to customers' needs
+ Plan and conduct regular Customer Success Plans meetings to review consumption, health checks, roadmaps, and customer feedback
+ Create reporting and drive utilization of timelines specific to consumption to drive customer success and return on investments
+ Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust
+ Collaborate with sales and partner resources to align to customer objectives and drive co-selling opportunities
+ Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role
+ Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs
**Behaviors and Competencies**
+ Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
+ Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
+ Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
+ Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
+ Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
+ Impact and Influence: Can persuade others to consider different perspectives.
+ Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
+ Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
+ Business Acumen: Can analyze financial and operational data to make informed decisions.
+ Emotional Intelligence: Can identify and manage personal emotions and begin to recognize others' emotions in moderate situations.
+ Results Orientation: Can set personal goals and work towards them, achieving results consistently.
+ Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.
**Skill Level Requirements**
+ The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
+ Proficiency in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting - Intermediate
+ In-depth understanding of the CrowdStrike business model and solutions to effectively management customer success plans - Intermediate
+ Ability to articulate CrowdStrike Flex agreements program, agreement structure, and renewal program - Intermediate
**Other Requirements**
+ Completed Bachelor's Degree or relevant work experience required
+ Ability to travel no more than 15% for SHI, Partner, and Customer Events
+ 2+ years of experience in a Customer Success role
+ 1+ years of working with Crowdstrike product offerings
+ 2+ years of experience in sales role, preferable Security dedicated
The estimated annual pay range for this position is $90,000 - $120,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
Is this job a match or a miss?
Apply Now
0
Customer Success Manager - VMware
30309
SHI
Posted today
Job Viewed
Job Description
**About Us**
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic customer success reviews. This role involves serving as a Subject Matter Expert, building strong customer relationships, and collaborating with internal teams to align offerings with customer objectives. The Customer Success Manager will analyze consumption reports, manage service delivery workflows, and maintain effective communication with customers and internal teams to ensure a positive customer experience and foster trust.
**Role Description**
+ Onboard customers and guide them through their respective product or service lifecycle to ensure retention and growth
+ Function as the Subject Matter Expert (SME) for specific platforms, tools, or services relevant to the role
+ Plan and conduct regular Customer Success Reviews (CSRs) or meetings to review product usage, roadmaps, and customer feedback
+ Interpret and analyze detailed consumption reports and provide insights for customer success and renewal strategies
+ Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust
+ Collaborate with sales and other internal teams to align offerings with customer objectives and drive co-selling opportunities
+ Provide support and direction to project teams to ensure successful delivery and synchronization of service projects
+ Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role
+ Manage workflow of orders and ensure timely delivery of services, working directly with customers and carriers
+ Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs
**Behaviors and Competencies**
+ Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
+ Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
+ Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
+ Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
+ Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
+ Impact and Influence: Can persuade others to consider different perspectives.
+ Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
+ Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
+ Business Acumen: Can analyze financial and operational data to make informed decisions.
+ Emotional Intelligence: Can identify and manage personal emotions and begin to recognize others' emotions in moderate situations.
+ Results Orientation: Can set personal goals and work towards them, achieving results consistently.
+ Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.
**Skill Level Requirements**
+ The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
+ Proficiency in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting - Intermediate
+ In-depth understanding of VMware's business model, architectural frameworks, and comprehensive solutions, enabling effective deployment and management of VMware technologies - Intermediate
+ Ability to articulate VMware's renewal program - Intermediate
**Other Requirements**
+ Completed Bachelor's Degree or relevant work experience required
+ Ability to travel to SHI, Partner, and Customer Events
+ 2-4 years of experience in a technical, business, or sales role
+ 2+ years of experience selling VMware products
The estimated annual pay range for this position is $120,000 - $140,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic customer success reviews. This role involves serving as a Subject Matter Expert, building strong customer relationships, and collaborating with internal teams to align offerings with customer objectives. The Customer Success Manager will analyze consumption reports, manage service delivery workflows, and maintain effective communication with customers and internal teams to ensure a positive customer experience and foster trust.
**Role Description**
+ Onboard customers and guide them through their respective product or service lifecycle to ensure retention and growth
+ Function as the Subject Matter Expert (SME) for specific platforms, tools, or services relevant to the role
+ Plan and conduct regular Customer Success Reviews (CSRs) or meetings to review product usage, roadmaps, and customer feedback
+ Interpret and analyze detailed consumption reports and provide insights for customer success and renewal strategies
+ Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust
+ Collaborate with sales and other internal teams to align offerings with customer objectives and drive co-selling opportunities
+ Provide support and direction to project teams to ensure successful delivery and synchronization of service projects
+ Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role
+ Manage workflow of orders and ensure timely delivery of services, working directly with customers and carriers
+ Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs
**Behaviors and Competencies**
+ Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
+ Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
+ Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
+ Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
+ Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
+ Impact and Influence: Can persuade others to consider different perspectives.
+ Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
+ Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
+ Business Acumen: Can analyze financial and operational data to make informed decisions.
+ Emotional Intelligence: Can identify and manage personal emotions and begin to recognize others' emotions in moderate situations.
+ Results Orientation: Can set personal goals and work towards them, achieving results consistently.
+ Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.
**Skill Level Requirements**
+ The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
+ Proficiency in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting - Intermediate
+ In-depth understanding of VMware's business model, architectural frameworks, and comprehensive solutions, enabling effective deployment and management of VMware technologies - Intermediate
+ Ability to articulate VMware's renewal program - Intermediate
**Other Requirements**
+ Completed Bachelor's Degree or relevant work experience required
+ Ability to travel to SHI, Partner, and Customer Events
+ 2-4 years of experience in a technical, business, or sales role
+ 2+ years of experience selling VMware products
The estimated annual pay range for this position is $120,000 - $140,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
Is this job a match or a miss?
Apply Now
1
Solutions Engineer - Data Visualization
30309
SHI
Posted today
Job Viewed
Job Description
**About Us**
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The SHI Services Solutions Engineer, Data Visualization, is a core contributor within our Microsoft Data and AI practice, responsible for designing, developing, and delivering enterprise-grade data visualization and analytics solutions using Microsoft technologies. This role focuses on transforming complex data into clear, accessible, and actionable insights that drive business outcomes.
This position is ideal for a technically strong consultant who combines deep Power BI expertise with human-centered design principles and strong client engagement skills. The Solutions Engineer works closely with data engineers, architects, project managers, and client stakeholders to deliver scalable analytics solutions that meet business, accessibility, security, and governance requirements.
This job description reflects the organization's commitment to delivering world-class data visualization solutions that empower clients to unlock the full potential of their data. Candidates who meet these requirements and are passionate about Microsoft technologies, human-centric analytics, and inclusive design are encouraged to apply.
**Role Description**
+ Design and deliver enterprise Power BI analytics solutions, including dashboards, reports, and semantic models, aligned to business objectives and user needs.
+ Leverage Tabular Editor, Power Query, and DAX to create optimized dataflows, semantic models, and complex calculations for scalable analytics solutions.
+ Apply human-centered design (HCD) principles and information design best practices to promote intuitive user experiences and maximize data understanding.
+ Ensure all deliverables align with WCAG 2 or 508 accessibility standards within the tool capabilities, supporting inclusive analytics that align with user needs.
+ Lead discovery sessions and collaborate with architects, data engineers, and client stakeholders to translate business questions into effective analytics solutions.
+ Implement governance, security, and access controls, including Row Level Security and role-based access in compliance with client requirements.
+ Support client adoption through documentation, training, and post-implementation support.
+ Contribute reusable assets, standards, and best practices to the Data and AI consulting practice.
+ Maintain accountability for deliverables, proactively managing risks, dependencies, and quality.
+ Provide ongoing support for post-implementation activities, including troubleshooting, minor adjustments, and client queries.
**Behaviors and Competencies**
+ Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
+ Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
+ Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
+ Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.
+ Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
+ Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.
+ Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
+ Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
+ Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
+ Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.
**Skill Level Requirements**
+ Bachelor's degree in Analytics, UX Design, Information Design, Computer Science, or equivalent practical experience.
+ Three or more years of experience delivering enterprise analytics solutions using Power BI, including semantic modeling, DAX, and performance optimization.
+ Strong understanding of data modeling concepts and experience working with relational data sources using SQL or equivalent query languages.
+ Demonstrated application of human centered design principles in analytics or visualization solutions.
+ Experience working in a consulting or enterprise delivery environment with direct client engagement.
+ Ability to independently manage multiple deliverables across concurrent projects.
+ Strong communication skills with the ability to explain technical concepts to both technical and nontechnical audiences.
+ Understanding of data governance, security, and privacy concepts in analytics solutions.
+ Commitment to continuous learning in Microsoft cloud and analytics technologies.
+ Eligible to work in environments handling sensitive government or healthcare data (background check may be required).
+ Commitment to continuous learning and professional development in modern Microsoft cloud technologies and consulting practices.
**Preferred Skill Level Requirements**
+ Microsoft Certified: Power BI Data Analyst Associate (PL 300).
+ Microsoft Fabric Analytics Engineer Associate (DP 600) or obtain within the first year.
+ Experience working with Microsoft Fabric and Azure analytics services.
+ Advanced proficiency with Tabular Editor and semantic model lifecycle management.
+ In-depth understanding of WCAG 2 or 508 accessibility standards and their application in data reporting solutions.
+ Experience creating custom visuals using Deneb or similar frameworks.
+ Familiarity with ETL concepts, dimensional modeling, and enterprise analytics architectures.
+ Experience supporting analytics solutions in regulated or security conscious environments.
+ Familiarity with Microsoft Fabric and its integration with Power BI for advanced analytics.
+ Advanced proficiency in Tabular Editor or similar tools for semantic model design and management.
+ Understanding of data engineering principles, including ETL processes, dimensional modeling, and integration with cloud data platforms.
+ Experience supporting large-scale enterprise data projects, including secure data handling and compliance requirements.
+ Knowledge of Azure Data Lake Storage, Synapse Analytics, Azure Databricks, and related Microsoft cloud ecosystem components.
+ Exposure to data governance practices and the implementation of role-based access controls in analytics solutions.
+ Exposure to managing access to data leveraging Row Level Security (RLS) and role-based access to reporting artifacts through Power BI apps with internal and external stakeholders.
**Other Requirements**
+ Ability to travel to SHI, Partner, and Customer Events.
+ Ability to work independently and as part of a collaborative, cross-functional team.
+ Commitment to continuous learning and professional development in Microsoft technologies and data visualization trends.
+ Strong ethical standards and adherence to data privacy, governance, and security policies.
The estimated annual pay range for this position is $144,000 - $169,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The SHI Services Solutions Engineer, Data Visualization, is a core contributor within our Microsoft Data and AI practice, responsible for designing, developing, and delivering enterprise-grade data visualization and analytics solutions using Microsoft technologies. This role focuses on transforming complex data into clear, accessible, and actionable insights that drive business outcomes.
This position is ideal for a technically strong consultant who combines deep Power BI expertise with human-centered design principles and strong client engagement skills. The Solutions Engineer works closely with data engineers, architects, project managers, and client stakeholders to deliver scalable analytics solutions that meet business, accessibility, security, and governance requirements.
This job description reflects the organization's commitment to delivering world-class data visualization solutions that empower clients to unlock the full potential of their data. Candidates who meet these requirements and are passionate about Microsoft technologies, human-centric analytics, and inclusive design are encouraged to apply.
**Role Description**
+ Design and deliver enterprise Power BI analytics solutions, including dashboards, reports, and semantic models, aligned to business objectives and user needs.
+ Leverage Tabular Editor, Power Query, and DAX to create optimized dataflows, semantic models, and complex calculations for scalable analytics solutions.
+ Apply human-centered design (HCD) principles and information design best practices to promote intuitive user experiences and maximize data understanding.
+ Ensure all deliverables align with WCAG 2 or 508 accessibility standards within the tool capabilities, supporting inclusive analytics that align with user needs.
+ Lead discovery sessions and collaborate with architects, data engineers, and client stakeholders to translate business questions into effective analytics solutions.
+ Implement governance, security, and access controls, including Row Level Security and role-based access in compliance with client requirements.
+ Support client adoption through documentation, training, and post-implementation support.
+ Contribute reusable assets, standards, and best practices to the Data and AI consulting practice.
+ Maintain accountability for deliverables, proactively managing risks, dependencies, and quality.
+ Provide ongoing support for post-implementation activities, including troubleshooting, minor adjustments, and client queries.
**Behaviors and Competencies**
+ Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
+ Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
+ Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
+ Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.
+ Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
+ Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.
+ Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
+ Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
+ Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
+ Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.
**Skill Level Requirements**
+ Bachelor's degree in Analytics, UX Design, Information Design, Computer Science, or equivalent practical experience.
+ Three or more years of experience delivering enterprise analytics solutions using Power BI, including semantic modeling, DAX, and performance optimization.
+ Strong understanding of data modeling concepts and experience working with relational data sources using SQL or equivalent query languages.
+ Demonstrated application of human centered design principles in analytics or visualization solutions.
+ Experience working in a consulting or enterprise delivery environment with direct client engagement.
+ Ability to independently manage multiple deliverables across concurrent projects.
+ Strong communication skills with the ability to explain technical concepts to both technical and nontechnical audiences.
+ Understanding of data governance, security, and privacy concepts in analytics solutions.
+ Commitment to continuous learning in Microsoft cloud and analytics technologies.
+ Eligible to work in environments handling sensitive government or healthcare data (background check may be required).
+ Commitment to continuous learning and professional development in modern Microsoft cloud technologies and consulting practices.
**Preferred Skill Level Requirements**
+ Microsoft Certified: Power BI Data Analyst Associate (PL 300).
+ Microsoft Fabric Analytics Engineer Associate (DP 600) or obtain within the first year.
+ Experience working with Microsoft Fabric and Azure analytics services.
+ Advanced proficiency with Tabular Editor and semantic model lifecycle management.
+ In-depth understanding of WCAG 2 or 508 accessibility standards and their application in data reporting solutions.
+ Experience creating custom visuals using Deneb or similar frameworks.
+ Familiarity with ETL concepts, dimensional modeling, and enterprise analytics architectures.
+ Experience supporting analytics solutions in regulated or security conscious environments.
+ Familiarity with Microsoft Fabric and its integration with Power BI for advanced analytics.
+ Advanced proficiency in Tabular Editor or similar tools for semantic model design and management.
+ Understanding of data engineering principles, including ETL processes, dimensional modeling, and integration with cloud data platforms.
+ Experience supporting large-scale enterprise data projects, including secure data handling and compliance requirements.
+ Knowledge of Azure Data Lake Storage, Synapse Analytics, Azure Databricks, and related Microsoft cloud ecosystem components.
+ Exposure to data governance practices and the implementation of role-based access controls in analytics solutions.
+ Exposure to managing access to data leveraging Row Level Security (RLS) and role-based access to reporting artifacts through Power BI apps with internal and external stakeholders.
**Other Requirements**
+ Ability to travel to SHI, Partner, and Customer Events.
+ Ability to work independently and as part of a collaborative, cross-functional team.
+ Commitment to continuous learning and professional development in Microsoft technologies and data visualization trends.
+ Strong ethical standards and adherence to data privacy, governance, and security policies.
The estimated annual pay range for this position is $144,000 - $169,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
Is this job a match or a miss?
Apply Now
2
Sr. Pricing and Contract Analytics Manager
30309
SHI
Posted today
Job Viewed
Job Description
**About Us**
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Sr. Pricing and Contract Analytics Manager oversees the performance and development of the sales support team, ensuring efficient management of service orders, customer issues, and team inboxes to meet service level agreements. This role involves tracking and analyzing orders, coaching new employees, and resolving escalated issues while fostering a culture of continuous improvement and professional development. The ideal candidate will drive strategic initiatives to enhance customer experience, provide leadership in problem-solving, and maintain a forward-thinking approach to support team and organizational success.
**Role Description**
+ Monitor, evaluate and enhance employee performance through feedback and recognition.
+ Address and resolve escalated service order and customer issues.
+ Ensure team inboxes are managed to meet service level agreements.
+ Track and analyze orders, quotes, and renewals.
+ Serve as the primary contact for specific company website requests.
+ Generate and analyze reports as needed.
+ Assist with excess workload and provide support where necessary.
+ Participate in and contribute to training activities and presentations.
+ Coach and mentor new employees for career growth.
+ Manage, mentor and develop the sales support team, fostering a culture of continuous improvement and professional development.
**Behaviors and Competencies**
+ Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.
+ Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.
+ Performance Management: Can design and implement performance management systems, inspire a performance-driven culture, and strategically align performance management with organizational success.
+ Presenting: Can lead high-stakes presentations, inspire others to improve their presentation skills, and foster a culture of effective communication.
+ Problem-Solving: Can lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving.
+ Self-Motivation: Can lead strategic self-improvement initiatives, inspire others to be self-motivated, and foster a culture of continuous self-improvement.
+ Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.
+ Adaptability: Can drive strategic transformations, inspire others to embrace change, and foster a culture of continuous adaptation.
+ Forward Thinking: Can lead strategic initiatives aimed at anticipating and addressing future trends or needs, inspire others to think forward, and foster a culture of proactive planning and decision-making.
+ Customer Centric Mindset: Can lead strategic initiatives focused on improving the overall customer experience. Inspires and mentors others to adopt a customer-centric approach, fostering a culture of customer focus throughout the organization.
**Skill Level Requirements**
+ Skilled in creating engaging presentations with Microsoft PowerPoint, including customizing layouts, incorporating multimedia, and applying transition effects. - Expert
+ The ability to understand customer needs, provide tailored solutions, and build strong, long-term customer relationships through a consultative approach. - Expert
+ Skilled in strategic planning and implementation. - Expert
+ Ability to identify, create, develop, and manage high-impact sales opportunities and lead a team to achieve and exceed sales targets - Expert
+ Ability to grow existing customer relationships - Expert
**Other Requirements**
+ Completed Bachelor's Degree or relevant work experience required
+ 3+ years of experience in a similar role
+ 1+ years of management experience preferred
+ Ability to travel 20%
+ Ability to travel to SHI, Partner, and Customer Events
The estimated annual pay range for this position is $75,000 - $105,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Sr. Pricing and Contract Analytics Manager oversees the performance and development of the sales support team, ensuring efficient management of service orders, customer issues, and team inboxes to meet service level agreements. This role involves tracking and analyzing orders, coaching new employees, and resolving escalated issues while fostering a culture of continuous improvement and professional development. The ideal candidate will drive strategic initiatives to enhance customer experience, provide leadership in problem-solving, and maintain a forward-thinking approach to support team and organizational success.
**Role Description**
+ Monitor, evaluate and enhance employee performance through feedback and recognition.
+ Address and resolve escalated service order and customer issues.
+ Ensure team inboxes are managed to meet service level agreements.
+ Track and analyze orders, quotes, and renewals.
+ Serve as the primary contact for specific company website requests.
+ Generate and analyze reports as needed.
+ Assist with excess workload and provide support where necessary.
+ Participate in and contribute to training activities and presentations.
+ Coach and mentor new employees for career growth.
+ Manage, mentor and develop the sales support team, fostering a culture of continuous improvement and professional development.
**Behaviors and Competencies**
+ Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.
+ Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.
+ Performance Management: Can design and implement performance management systems, inspire a performance-driven culture, and strategically align performance management with organizational success.
+ Presenting: Can lead high-stakes presentations, inspire others to improve their presentation skills, and foster a culture of effective communication.
+ Problem-Solving: Can lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving.
+ Self-Motivation: Can lead strategic self-improvement initiatives, inspire others to be self-motivated, and foster a culture of continuous self-improvement.
+ Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.
+ Adaptability: Can drive strategic transformations, inspire others to embrace change, and foster a culture of continuous adaptation.
+ Forward Thinking: Can lead strategic initiatives aimed at anticipating and addressing future trends or needs, inspire others to think forward, and foster a culture of proactive planning and decision-making.
+ Customer Centric Mindset: Can lead strategic initiatives focused on improving the overall customer experience. Inspires and mentors others to adopt a customer-centric approach, fostering a culture of customer focus throughout the organization.
**Skill Level Requirements**
+ Skilled in creating engaging presentations with Microsoft PowerPoint, including customizing layouts, incorporating multimedia, and applying transition effects. - Expert
+ The ability to understand customer needs, provide tailored solutions, and build strong, long-term customer relationships through a consultative approach. - Expert
+ Skilled in strategic planning and implementation. - Expert
+ Ability to identify, create, develop, and manage high-impact sales opportunities and lead a team to achieve and exceed sales targets - Expert
+ Ability to grow existing customer relationships - Expert
**Other Requirements**
+ Completed Bachelor's Degree or relevant work experience required
+ 3+ years of experience in a similar role
+ 1+ years of management experience preferred
+ Ability to travel 20%
+ Ability to travel to SHI, Partner, and Customer Events
The estimated annual pay range for this position is $75,000 - $105,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
Is this job a match or a miss?
Apply Now
3
Service Delivery Manager
30309
SHI
Posted today
Job Viewed
Job Description
**About Us**
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Service Delivery Manager (SDM) is an individual contributor role that supports our Expert Support customers in SHI Services/Managed Services. The SDM is responsible for the day-to-day management of service delivery, routine customer business reviews, and ensuring a high level of satisfaction for their assigned customers.
The SDM will work collaboratively with the Managed Services team to support Customer retention goals, provide a high-quality experience for Customers and internal stakeholders, and continue to evolve and improve our service practices.
**Responsibilities:**
_Include, but not limited to:_
+ Oversee service delivery operations for assigned Customers, ensuring high-quality service and customer satisfaction through implementing and routinely refining policies, standards, and procedures
+ Monitor ticket interactions to ensure all customer concerns are addressed and resolved to the customer's satisfaction
+ Establish relationships with key customers and stakeholders and resolve customer escalations effectively and in a timely manner
+ Collaborate with internal departments to exceed customer expectations, using feedback to enhance service delivery processes
+ Lead renewal discussions with customers and manage the renewal process through completion
+ Ensure continuous improvement through analysis, reviews, automation, competence building, and suggesting organizational changes
+ Provide advanced investigation and resolution of incidents, identify trends, and review tickets prior to escalation to Microsoft and/or high-level internal resources
+ May conduct regular team meetings to discuss progress and coach the team on managing customer interactions for improved service relationships
+ May assist in recruitment processes, maintaining documentation, and developing staff training plans to meet department goals
+ Ensure compliance with all company policies and procedures, as well as legal and regulatory requirements
**Behaviors and Competencies:**
+ Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.
+ Customer Service: Can identify customer needs, propose suitable solutions, and handle more complex customer interactions.
+ Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
+ Time Management: Can generally use time effectively but may occasionally struggle with prioritizing tasks, meeting deadlines, or maintaining work-life balance.
+ Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
+ Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
+ Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
+ Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.
+ Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
+ Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
+ Negotiation: Can identify opportunities for compromise, propose solutions, and take action to influence outcomes without explicit instructions.
+ Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.
+ Consultative Sales: Can identify customer needs, propose suitable products or services, and take action to close sales without explicit instructions.
**Required Skills:**
+ Intermediate technical knowledge and exceptional interpersonal skills
+ A demonstrated strong understanding of Microsoft Services core concepts
+ Exceptional written, verbal, and visual presentation skills
+ Ability to work with key stakeholders and executives across the business and seamlessly deliver results
+ A linear, logical thinking style with the ability to break down and solve difficult problems
+ Ability to give and receive constructive criticism
+ Excellent organizational skills and project/time management abilities
+ Demonstrated ability to navigate challenging customer interactions with professionalism and empathy
**Certifications:**
+ Microsoft 365 Fundamentals, Azure Fundamentals certification, or any advanced Microsoft certification within 2 months of hire is required
+ Current Microsoft 365 Fundamentals, Azure Fundamentals certification, or any advanced Microsoft certification is preferred
**External Requirements:**
+ 2+ years working in a direct Customer support role - preferably in a global organization
+ 1+ years of experience delivering Microsoft services
+ Bachelor's degree or equivalent knowledge and work experience
+ 2+ years of experience working with incident and request management processes, including Service Level Agreements
+ Demonstrated expertise in creating and delivering business reviews and presentations for customers, including analysis of key performance metrics, identification of growth opportunities, and clear communication of value propositions
**Internal Requirements:**
+ 2+ year(s) experience within SHI, with consistent positive performance reviews
+ 2+ years working in a direct Customer support role - preferably in a global organization
+ 1+ years of experience delivering Microsoft services
+ Bachelor's degree or equivalent knowledge and work experience
+ 2+ years of experience working with incident and request management processes, including Service Level Agreements
+ Demonstrated expertise in creating and delivering business reviews and presentations for customers, including analysis of key performance metrics, identification of growth opportunities, and clear communication of value propositions
**Unique Requirements:**
+ Occasional travel. This travel will primarily be for annual all-hands office events/meetings
The base salary for this position is $70,000 - $90,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are $85,000 - $100,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Service Delivery Manager (SDM) is an individual contributor role that supports our Expert Support customers in SHI Services/Managed Services. The SDM is responsible for the day-to-day management of service delivery, routine customer business reviews, and ensuring a high level of satisfaction for their assigned customers.
The SDM will work collaboratively with the Managed Services team to support Customer retention goals, provide a high-quality experience for Customers and internal stakeholders, and continue to evolve and improve our service practices.
**Responsibilities:**
_Include, but not limited to:_
+ Oversee service delivery operations for assigned Customers, ensuring high-quality service and customer satisfaction through implementing and routinely refining policies, standards, and procedures
+ Monitor ticket interactions to ensure all customer concerns are addressed and resolved to the customer's satisfaction
+ Establish relationships with key customers and stakeholders and resolve customer escalations effectively and in a timely manner
+ Collaborate with internal departments to exceed customer expectations, using feedback to enhance service delivery processes
+ Lead renewal discussions with customers and manage the renewal process through completion
+ Ensure continuous improvement through analysis, reviews, automation, competence building, and suggesting organizational changes
+ Provide advanced investigation and resolution of incidents, identify trends, and review tickets prior to escalation to Microsoft and/or high-level internal resources
+ May conduct regular team meetings to discuss progress and coach the team on managing customer interactions for improved service relationships
+ May assist in recruitment processes, maintaining documentation, and developing staff training plans to meet department goals
+ Ensure compliance with all company policies and procedures, as well as legal and regulatory requirements
**Behaviors and Competencies:**
+ Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.
+ Customer Service: Can identify customer needs, propose suitable solutions, and handle more complex customer interactions.
+ Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
+ Time Management: Can generally use time effectively but may occasionally struggle with prioritizing tasks, meeting deadlines, or maintaining work-life balance.
+ Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
+ Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
+ Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
+ Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.
+ Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
+ Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
+ Negotiation: Can identify opportunities for compromise, propose solutions, and take action to influence outcomes without explicit instructions.
+ Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.
+ Consultative Sales: Can identify customer needs, propose suitable products or services, and take action to close sales without explicit instructions.
**Required Skills:**
+ Intermediate technical knowledge and exceptional interpersonal skills
+ A demonstrated strong understanding of Microsoft Services core concepts
+ Exceptional written, verbal, and visual presentation skills
+ Ability to work with key stakeholders and executives across the business and seamlessly deliver results
+ A linear, logical thinking style with the ability to break down and solve difficult problems
+ Ability to give and receive constructive criticism
+ Excellent organizational skills and project/time management abilities
+ Demonstrated ability to navigate challenging customer interactions with professionalism and empathy
**Certifications:**
+ Microsoft 365 Fundamentals, Azure Fundamentals certification, or any advanced Microsoft certification within 2 months of hire is required
+ Current Microsoft 365 Fundamentals, Azure Fundamentals certification, or any advanced Microsoft certification is preferred
**External Requirements:**
+ 2+ years working in a direct Customer support role - preferably in a global organization
+ 1+ years of experience delivering Microsoft services
+ Bachelor's degree or equivalent knowledge and work experience
+ 2+ years of experience working with incident and request management processes, including Service Level Agreements
+ Demonstrated expertise in creating and delivering business reviews and presentations for customers, including analysis of key performance metrics, identification of growth opportunities, and clear communication of value propositions
**Internal Requirements:**
+ 2+ year(s) experience within SHI, with consistent positive performance reviews
+ 2+ years working in a direct Customer support role - preferably in a global organization
+ 1+ years of experience delivering Microsoft services
+ Bachelor's degree or equivalent knowledge and work experience
+ 2+ years of experience working with incident and request management processes, including Service Level Agreements
+ Demonstrated expertise in creating and delivering business reviews and presentations for customers, including analysis of key performance metrics, identification of growth opportunities, and clear communication of value propositions
**Unique Requirements:**
+ Occasional travel. This travel will primarily be for annual all-hands office events/meetings
The base salary for this position is $70,000 - $90,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are $85,000 - $100,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
Is this job a match or a miss?
Apply Now
4
Support Operations Specialist - Global Sales
30309
SHI
Posted today
Job Viewed
Job Description
**About Us**
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Global Sales Support Operations Specialist will support Global Sales to drive operational excellence by assisting with maximizing tool optimization. This position will focus on CRM-based activities, data management, enhancement of CRM processes, and Power BI.
This position will report to the Global Sales Sr. Director of Operations within the Global Sales Support department. This position is required to report to the SHI Somerset, NJ location.
**Role Description**
+ Manage and update CRM data, including account transfers, auditing renewal opportunities, updating orphan accounts, and monitoring LOB opportunities.
+ Deliver weekly reports on open leads, create custom CRM views for sales, and track common CRM issues through helpdesk tickets.
+ Maintain CRM guides, develop communications for new initiatives, and provide user support for CRM-related issues.
+ Create and manage CRM campaigns, including tracking event invitations and reporting to leadership.
+ Validate and update CRM hierarchies and sales keys, including auditing global keys and ensuringthecorrect assignment of Business Unit Leaders.
+ Monitor and follow up on opportunities based on their phases, estimated close dates, and next steps.
+ Review andmaintainthe accuracy of sales keys and membership lists and standardize CRM account groups and hierarchies.
+ Perform audits for account and contact record completeness, generate reports on Global Business Unitprogress, and communicate effectively with users on necessary action items.
**Behaviors and Competencies**
+ Accountability - Takes ownership of outcomes and delivers commitments with reliability and integrity.
+ Adaptability - Adjusts quickly to shifting priorities, maintaining effectiveness under change.
+ Collaboration - Works effectively with diverse teams to achieve common objectives.
+ Continuous Improvement Mindset - Actively identifies opportunities to enhance processes and performance.
+ Attention to Detail - Maintains accuracy and precision in planning, reporting, and execution.
**Skill Level Requirements**
+ Organizational skills with a keen eye for detail
+ Ability to work independently as well as in a team environment.
+ Proactive, driven,and positive work attitude
+ Superior time management skills
+ Strong written and verbal communication skills
**Other Requirements**
+ Minimum of 2 years in SHIsales or sales support role
+ Bachelor's Degree
+ Fluency inSHI-brandedCRMtool
+ Strong understanding and working knowledge ofSHIsales structure, systems,and processes.
+ Analytical and detail-oriented
+ Proficiencyin MSOfficetools - Outlook, Word, Excel,and PowerPoint
**Preferred Skills** **& Qualifications:**
+ MicrosoftDynamics - CRM
+ Experience with Power BI
The estimated annual pay range for this position is $50,000 - $70,000 base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Global Sales Support Operations Specialist will support Global Sales to drive operational excellence by assisting with maximizing tool optimization. This position will focus on CRM-based activities, data management, enhancement of CRM processes, and Power BI.
This position will report to the Global Sales Sr. Director of Operations within the Global Sales Support department. This position is required to report to the SHI Somerset, NJ location.
**Role Description**
+ Manage and update CRM data, including account transfers, auditing renewal opportunities, updating orphan accounts, and monitoring LOB opportunities.
+ Deliver weekly reports on open leads, create custom CRM views for sales, and track common CRM issues through helpdesk tickets.
+ Maintain CRM guides, develop communications for new initiatives, and provide user support for CRM-related issues.
+ Create and manage CRM campaigns, including tracking event invitations and reporting to leadership.
+ Validate and update CRM hierarchies and sales keys, including auditing global keys and ensuringthecorrect assignment of Business Unit Leaders.
+ Monitor and follow up on opportunities based on their phases, estimated close dates, and next steps.
+ Review andmaintainthe accuracy of sales keys and membership lists and standardize CRM account groups and hierarchies.
+ Perform audits for account and contact record completeness, generate reports on Global Business Unitprogress, and communicate effectively with users on necessary action items.
**Behaviors and Competencies**
+ Accountability - Takes ownership of outcomes and delivers commitments with reliability and integrity.
+ Adaptability - Adjusts quickly to shifting priorities, maintaining effectiveness under change.
+ Collaboration - Works effectively with diverse teams to achieve common objectives.
+ Continuous Improvement Mindset - Actively identifies opportunities to enhance processes and performance.
+ Attention to Detail - Maintains accuracy and precision in planning, reporting, and execution.
**Skill Level Requirements**
+ Organizational skills with a keen eye for detail
+ Ability to work independently as well as in a team environment.
+ Proactive, driven,and positive work attitude
+ Superior time management skills
+ Strong written and verbal communication skills
**Other Requirements**
+ Minimum of 2 years in SHIsales or sales support role
+ Bachelor's Degree
+ Fluency inSHI-brandedCRMtool
+ Strong understanding and working knowledge ofSHIsales structure, systems,and processes.
+ Analytical and detail-oriented
+ Proficiencyin MSOfficetools - Outlook, Word, Excel,and PowerPoint
**Preferred Skills** **& Qualifications:**
+ MicrosoftDynamics - CRM
+ Experience with Power BI
The estimated annual pay range for this position is $50,000 - $70,000 base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
Is this job a match or a miss?
Apply Now
5
Sr. Solutions Architect - Microsoft AI
30309
SHI
Posted today
Job Viewed
Job Description
**About Us**
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Senior Solutions Architect - Microsoft AI is a revenue-carrying presales leader responsible for driving new business within SHI's Data & AI professional services practice. This role is the practice's primary technical authority on Microsoft's AI and automation capabilities: Copilot for Microsoft 365, Copilot Studio, Azure AI Foundry, and Power Platform.
This individual will own a personal bookings target and operate across the full presales lifecycle-from discovery and technical qualification through solution design, proposal development, proof-of-concept delivery, and executive presentation. A critical aspect of this role is close collaboration with SHI's specialist Solution Architects in data platform (Fabric & Power BI), data governance (Purview), and security to assemble holistic, integrated solutions for clients. While the specialist SAs bring deep expertise in their respective domains, this role ensures that the AI and agent layer is architected to take full advantage of those foundations-and that client-facing solutions tell a unified story rather than a collection of disconnected workstreams.
A key growth area for this role is AI agent development and multi-agent orchestration. As enterprises move beyond simple chatbots toward autonomous agents that reason, plan, and take action, this SA will be responsible for developing SHI's capabilities, methodologies, and market positioning in this rapidly emerging space. The ideal candidate has hands-on experience building production agents and a clear vision for how multi-agent architectures will reshape enterprise operations.
**Role Description**
**Revenue Ownership & Pipeline Development**
+ Own and achieve an annual gross profit target for AI-led professional services engagements
+ Partner with SHI Account Executives and Microsoft co-sell teams toidentify, qualify, and advance AI and Copilot opportunities across the existing customer base
+ Build and manage a qualified pipeline across multiple engagement types: pilot programs, platform foundations, advanced AI acceleration, adoption recovery, and targeted point solutions
+ Develop account-level AI readiness assessments and multi-phase engagement roadmaps that create long-term revenue expansion
+ Contribute to quarterly pipeline reviews, forecasting, and win/loss analysis
**AI Agent Development & Market-Making**
+ Serve as SHI's subject matter expert on agentic AI, Copilot Studio agent development, Azure AI Foundry, and multi-agent orchestration patterns
+ Develop and evolve SHI's service offerings for AI agent design, development, and deployment-from single-purpose task agents through complex multi-agent environments
+ Build reusable reference architectures, demo environments, and proof-of-concept templates thatdemonstratereal-world agent scenarios to prospective clients
+ Track Microsoft's agent platform roadmap (Copilot Studio, Azure AI Agent Service, Semantic Kernel,AutoGen) and translate emerging capabilities into client-ready service offerings
+ Advise clients on agent governance, safety guardrails, and responsible AI practices for autonomous systems
**Technical Presales & Solution Design**
+ Lead discovery workshops and technical assessment sessions to understand client current state, pain points, and strategic AI objectives
+ Architect AI and automation solutions using Copilot for M365, Copilot Studio, Azure AI Foundry, and Power Platform, ensuring designs account for the data, governance, and security foundationsrequiredfor production-grade deployment
+ Collaborate closely with SHI's Fabric/Power BI, Purview, and Security specialist SAs to assemble integrated, multi-discipline solutions-ensuring the AI layer is designed toleveragethe client's data platform and governance investments
+ Design solutions using SHI's modular, productized service catalog, assembling engagements from standardized delivery modules to provide clients with fixed-price predictability and rapid time-to-value
+ Translate technical designs into commerciallyviableproposals with clear scope boundaries, assumptions, and risk considerations
**Client Engagement & Executive Presentation**
+ Serve as the trusted technical advisor to client stakeholders from IT directors through C-suite executives on AI strategy and Copilot adoption
+ Deliver compelling executive presentations that articulate why successful AI adoption requires an integrated approach-connecting unified data, robust governance, and organizational readiness as interdependent foundations
+ Lead competitive displacement conversations, positioning SHI's integrated, end-to-end approach against competitors who offer only data engineering, only governance, or only chatbot development in isolation
+ Build andmaintaindemo environmentsshowcasingreal-world agent scenarios, including multi-agent workflows, Copilot extensibility, and Power Platform automation
**Proposal Development & Deal Structuring**
+ Author technical content for proposals and SOWs including solution overviews, design rationale, delivery plans, and work breakdown structures
+ Collaborate with delivery leadership and specialist SAs to ensure proposals reflect realistic scope, timelines, and resource requirements across all disciplines involved
+ Structure engagements using SHI's fixed-price delivery model withappropriate phasegates and risk mitigation
+ Participate in internal proposal reviews and quality assurance processes before client submission
**Microsoft Ecosystem & Thought Leadership**
+ Maintain deep, currentexpertisein Copilot for M365, Copilot Studio, Azure AI Foundry, Power Platform, and the broader Microsoft AI ecosystem
+ Maintain strong working knowledge of Microsoft Fabric, Power BI, Microsoft Purview, and Microsoft security capabilities-sufficient to collaborate effectively with specialist SAs and contribute to integrated solution designs
+ Represent SHI at Microsoft events, industry conferences, and client-facing workshops, with particular emphasis on agent development and AI thought leadership
+ Contribute to SHI's internal knowledge base, proposal templates, and solution accelerators
+ Pursue andmaintainrelevant Microsoft certifications and community recognition (MVP status encouraged)
**Behaviors and Competencies**
+ Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
+ Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
+ Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.
+ Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
+ Teamwork: Can build and lead multiple teams, fostering a cooperative environment and ensuring effective communication between team members.
+ Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.
**Skill Level Requirements**
+ Proficiency in overseeing and directing projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Expert
+ Ability to systematically identify, document, and manage the technical needs and specifications of a project by engaging with stakeholders and analyzing business objectives to ensure successful project outcomes - Expert
+ Ability to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively - Expert
+ Ability to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions - Expert
+ Ability to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions - Expert
+ Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Expert
+ Extensive experience working on large scale IT projects related to design, deployment and configuration - Expert
**Other Requirements**
+ 8+ years of experience in solution architecture, presales engineering, or technical consulting within the Microsoft ecosystem
+ 3+ years of hands-on experience with Microsoft AI and automation technologies: Copilot Studio, Azure AI Foundry (or Azure OpenAI Service), Power Platform, or Copilot for M365 extensibility
+ Demonstrated experience designing and building AI agents, conversational AI solutions, or intelligent automation workflows in a production or client-facing context
+ Demonstratedtrack recordof carrying and achieving a personal revenue or bookings target ($3M+ annually preferred)
+ Working familiarity with Microsoft Fabric, Power BI, and Microsoft Purview-sufficient toparticipatein integrated solution design alongside specialist architects
+ Strong executive communication skills with proven ability to present to C-level audiences and lead strategic technology conversations
+ Experience developing proposals, SOWs, and commercial structures for professional services engagements
+ Bachelor's degree in Computer Science, Information Systems, Engineering, or related field (or equivalent practical experience)
**Preferred Requirements**
+ Hands-on experience with multi-agent orchestration frameworks (Semantic Kernel,AutoGen,LangGraph, or similar)
+ Microsoft certifications: Power Platform Solution Architect (PL-600), Azure AI Engineer (AI-102), Fabric Analytics Engineer (DP-600), or Azure Data Engineer (DP-203)
+ Microsoft MVP designation in any relevant category
+ Experience with RAG architectures, prompt engineering, grounding techniques, and responsible AI/safety considerations for autonomous agents
+ Prior employment at a Microsoft partner, VAR, or consulting firm with a productized services model
+ Experience with competitive displacement against firms such as Slalom, Ahead, WWT, or Big 4 consultancies
+ Understanding of data platform architecture patterns includinglakehouse/medallion architecture and modern data warehousing
+ Background in one or more industry verticals: financial services, healthcare, retail, or gaming/hospitality
The estimated annual pay range for this position is $175,000 - $235,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Senior Solutions Architect - Microsoft AI is a revenue-carrying presales leader responsible for driving new business within SHI's Data & AI professional services practice. This role is the practice's primary technical authority on Microsoft's AI and automation capabilities: Copilot for Microsoft 365, Copilot Studio, Azure AI Foundry, and Power Platform.
This individual will own a personal bookings target and operate across the full presales lifecycle-from discovery and technical qualification through solution design, proposal development, proof-of-concept delivery, and executive presentation. A critical aspect of this role is close collaboration with SHI's specialist Solution Architects in data platform (Fabric & Power BI), data governance (Purview), and security to assemble holistic, integrated solutions for clients. While the specialist SAs bring deep expertise in their respective domains, this role ensures that the AI and agent layer is architected to take full advantage of those foundations-and that client-facing solutions tell a unified story rather than a collection of disconnected workstreams.
A key growth area for this role is AI agent development and multi-agent orchestration. As enterprises move beyond simple chatbots toward autonomous agents that reason, plan, and take action, this SA will be responsible for developing SHI's capabilities, methodologies, and market positioning in this rapidly emerging space. The ideal candidate has hands-on experience building production agents and a clear vision for how multi-agent architectures will reshape enterprise operations.
**Role Description**
**Revenue Ownership & Pipeline Development**
+ Own and achieve an annual gross profit target for AI-led professional services engagements
+ Partner with SHI Account Executives and Microsoft co-sell teams toidentify, qualify, and advance AI and Copilot opportunities across the existing customer base
+ Build and manage a qualified pipeline across multiple engagement types: pilot programs, platform foundations, advanced AI acceleration, adoption recovery, and targeted point solutions
+ Develop account-level AI readiness assessments and multi-phase engagement roadmaps that create long-term revenue expansion
+ Contribute to quarterly pipeline reviews, forecasting, and win/loss analysis
**AI Agent Development & Market-Making**
+ Serve as SHI's subject matter expert on agentic AI, Copilot Studio agent development, Azure AI Foundry, and multi-agent orchestration patterns
+ Develop and evolve SHI's service offerings for AI agent design, development, and deployment-from single-purpose task agents through complex multi-agent environments
+ Build reusable reference architectures, demo environments, and proof-of-concept templates thatdemonstratereal-world agent scenarios to prospective clients
+ Track Microsoft's agent platform roadmap (Copilot Studio, Azure AI Agent Service, Semantic Kernel,AutoGen) and translate emerging capabilities into client-ready service offerings
+ Advise clients on agent governance, safety guardrails, and responsible AI practices for autonomous systems
**Technical Presales & Solution Design**
+ Lead discovery workshops and technical assessment sessions to understand client current state, pain points, and strategic AI objectives
+ Architect AI and automation solutions using Copilot for M365, Copilot Studio, Azure AI Foundry, and Power Platform, ensuring designs account for the data, governance, and security foundationsrequiredfor production-grade deployment
+ Collaborate closely with SHI's Fabric/Power BI, Purview, and Security specialist SAs to assemble integrated, multi-discipline solutions-ensuring the AI layer is designed toleveragethe client's data platform and governance investments
+ Design solutions using SHI's modular, productized service catalog, assembling engagements from standardized delivery modules to provide clients with fixed-price predictability and rapid time-to-value
+ Translate technical designs into commerciallyviableproposals with clear scope boundaries, assumptions, and risk considerations
**Client Engagement & Executive Presentation**
+ Serve as the trusted technical advisor to client stakeholders from IT directors through C-suite executives on AI strategy and Copilot adoption
+ Deliver compelling executive presentations that articulate why successful AI adoption requires an integrated approach-connecting unified data, robust governance, and organizational readiness as interdependent foundations
+ Lead competitive displacement conversations, positioning SHI's integrated, end-to-end approach against competitors who offer only data engineering, only governance, or only chatbot development in isolation
+ Build andmaintaindemo environmentsshowcasingreal-world agent scenarios, including multi-agent workflows, Copilot extensibility, and Power Platform automation
**Proposal Development & Deal Structuring**
+ Author technical content for proposals and SOWs including solution overviews, design rationale, delivery plans, and work breakdown structures
+ Collaborate with delivery leadership and specialist SAs to ensure proposals reflect realistic scope, timelines, and resource requirements across all disciplines involved
+ Structure engagements using SHI's fixed-price delivery model withappropriate phasegates and risk mitigation
+ Participate in internal proposal reviews and quality assurance processes before client submission
**Microsoft Ecosystem & Thought Leadership**
+ Maintain deep, currentexpertisein Copilot for M365, Copilot Studio, Azure AI Foundry, Power Platform, and the broader Microsoft AI ecosystem
+ Maintain strong working knowledge of Microsoft Fabric, Power BI, Microsoft Purview, and Microsoft security capabilities-sufficient to collaborate effectively with specialist SAs and contribute to integrated solution designs
+ Represent SHI at Microsoft events, industry conferences, and client-facing workshops, with particular emphasis on agent development and AI thought leadership
+ Contribute to SHI's internal knowledge base, proposal templates, and solution accelerators
+ Pursue andmaintainrelevant Microsoft certifications and community recognition (MVP status encouraged)
**Behaviors and Competencies**
+ Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
+ Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
+ Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.
+ Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
+ Teamwork: Can build and lead multiple teams, fostering a cooperative environment and ensuring effective communication between team members.
+ Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.
**Skill Level Requirements**
+ Proficiency in overseeing and directing projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Expert
+ Ability to systematically identify, document, and manage the technical needs and specifications of a project by engaging with stakeholders and analyzing business objectives to ensure successful project outcomes - Expert
+ Ability to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively - Expert
+ Ability to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions - Expert
+ Ability to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions - Expert
+ Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Expert
+ Extensive experience working on large scale IT projects related to design, deployment and configuration - Expert
**Other Requirements**
+ 8+ years of experience in solution architecture, presales engineering, or technical consulting within the Microsoft ecosystem
+ 3+ years of hands-on experience with Microsoft AI and automation technologies: Copilot Studio, Azure AI Foundry (or Azure OpenAI Service), Power Platform, or Copilot for M365 extensibility
+ Demonstrated experience designing and building AI agents, conversational AI solutions, or intelligent automation workflows in a production or client-facing context
+ Demonstratedtrack recordof carrying and achieving a personal revenue or bookings target ($3M+ annually preferred)
+ Working familiarity with Microsoft Fabric, Power BI, and Microsoft Purview-sufficient toparticipatein integrated solution design alongside specialist architects
+ Strong executive communication skills with proven ability to present to C-level audiences and lead strategic technology conversations
+ Experience developing proposals, SOWs, and commercial structures for professional services engagements
+ Bachelor's degree in Computer Science, Information Systems, Engineering, or related field (or equivalent practical experience)
**Preferred Requirements**
+ Hands-on experience with multi-agent orchestration frameworks (Semantic Kernel,AutoGen,LangGraph, or similar)
+ Microsoft certifications: Power Platform Solution Architect (PL-600), Azure AI Engineer (AI-102), Fabric Analytics Engineer (DP-600), or Azure Data Engineer (DP-203)
+ Microsoft MVP designation in any relevant category
+ Experience with RAG architectures, prompt engineering, grounding techniques, and responsible AI/safety considerations for autonomous agents
+ Prior employment at a Microsoft partner, VAR, or consulting firm with a productized services model
+ Experience with competitive displacement against firms such as Slalom, Ahead, WWT, or Big 4 consultancies
+ Understanding of data platform architecture patterns includinglakehouse/medallion architecture and modern data warehousing
+ Background in one or more industry verticals: financial services, healthcare, retail, or gaming/hospitality
The estimated annual pay range for this position is $175,000 - $235,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
Is this job a match or a miss?
Apply Now
6
Solutions Engineer - Agents & Automation
30309
SHI
Posted today
Job Viewed
Job Description
**About Us**
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Solutions Engineer - Agents & Automation is responsible for building and delivering enterprise agent solutions using Microsoft Copilot Studio, Azure AI Foundry, and Agent 365.
This role focuses on hands-on implementation of declarative and custom-engine agents, integration with enterprise systems, and establishing governed, scalable environments for agent development and lifecycle management. This includes configuring Power Platform environments, developing declarative and custom agents, and implementing scalable, governed architectures across Power Platform and Azure.
The Solutions Engineer is responsible for translating designs into production-ready solutions, driving consistent and secure delivery, and accelerating reuse through proven patterns.
This is a hands-on role focused on applied AI and agent-based automation, helping organizations establish scalable, governed agent capabilities within SHI's Microsoft Services practice. This role sits at the intersection of AI innovation, human experience, and responsible AI enablement. It offers the opportunity to shape how organizations build lasting capability with Microsoft agents while contributing to the evolution of SHI's Microsoft Services practice.
**Role Description**
**Copilot Experience and Agent Architecture**
+ Act as the technical SME for workforce agent solution development across Copilot Studio and Microsoft Foundry, including first-party agents, declarative agents, and custom engine agent development.
+ Guide SHI customers with hands-on agent solution delivery, custom DLP policies, environment and AI readiness assessment, use case identification, and governance of enterprise agent platforms.
+ Lead agentgovernance implementation: environment readiness,Power Platform environmentstrategy,zonedgovernance,prerequisite validation, platform enablement, and deployment planning across Power Platform, Azure, and related serviceswith PowerPlatform Pipelines, AzureDevOpsand GitHub actions(optional)
+ Design and implement security and compliance controls for agent solutions using Microsoft Purview (labels, DLP, eDiscovery), Microsoft Defender (threat visibility), and Microsoft Entra (identity, conditional access, least privilege).
+ Establish enterprise agent governancewithenvironment strategy (DEV/UAT/PROD), managed environments, ALM/pipelines, connectorgovernance, solution packaging, auditing, and lifecycle management forCopilot Studioagents andagentflows.
+ Design and implement end-to-end agent solutions using Copilot Studio,MicrosoftFoundry,Azure AI Services,and the Power Platform, aligning workflows, automation, and extensibility to business needs.
+ Design and implement environment strategy, DLP policies for Power Platform environments,enable managedenvironments, create environment groups, configure Environment group rules, install and configure Power Platform pipelinesfor Application Lifecycle Management, extendpipelines with approval flows, install and configure Copilot Studio Kit,andprovide admin training.
+ Define agent architectures that balance platform capabilities with custom agent logic, integrations, orchestration patterns, and automation workflows.
+ Implement secure and governed agent environments, including identity, data access, compliance, monitoring, and lifecycle management using Microsoft security and governance services.
+ Guide teams on best practices for agent design, governance, audit, evaluation, observability, and operational readiness, including analytics and feedback loops.
+ Collaborate with delivery teams to ensure solutions are scalable, supportable, and aligned to enterprise standards.
+ Develop andmaintaintechnical assets such as reference architectures, design patterns, solution templates, and implementation guides for Copilot and agent services.
+ Help customers explore and adopt Frontier capabilities, including pre-built Microsoft agents and emerging agent platform features.
**Behaviors and Competencies**
+ Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
+ Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
+ Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
+ Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.
+ Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
+ Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.
+ Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
+ Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
+ Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
+ Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.
**Skill Level Requirements**
+ We are looking for candidates whodemonstratestrength across the following areas. Deepexpertisein every tool is notrequired, but experience across these capabilities is important for success.Candidates should not self-select out if they do not meet all of these.
+ Bachelor's degree in a technical, business, or related field, orequivalentexperience
+ Four or more years of experience delivering solutions on Microsoft 365, Power Platform, Azure, or related Microsoft cloud technologies, including hands-on experience with AI or agent-based solutions
+ Practical experiencedeveloping production agents inMicrosoft Copilot Studioor Microsoft Foundry, including first-party agent capabilities
+ Experience designing or implementing declarative and embedded agents using the Power Platform, including Power Apps, Power Automate, PowerFx, and YAML
+ Strong understanding of agent architecture, governance, security, and lifecycle management using Microsoft Entra, Purview, Defender, and related services
+ Proven ability to act as a technical advisor and SME, guiding solution design and implementation decisions across project teams
+ Broad interest or experience in applied AI concepts, including prompt design, evaluation, monitoring, and responsible AI practices
+ Familiarity with design-led or human-centered approaches as they apply to technical solution design and workflow modeling
+ Strong problem-solving and analytical skills, with the ability to translate business needs into scalable technical solutions
+ Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
+ Relevant certifications may include Microsoft 365 Copilot and Agent Administration Fundamentals (AB 900),Power Platform Solutions Architect (PL-600),Microsoft Agentic AI Business Solutions Architect (AB 100), Microsoft Azure AI Engineer Associate (AI 102), or equivalent experience.
_Candidates are encouraged to apply even if they do not meet all listed qualifications._
**Other Requirements**
+ Ability to travel to SHI, Partner, and Customer Events
+ Ability to work independently while collaborating effectively with sales, delivery, engineering, and leadership stakeholders.
+ Commitment to continuous learning across Microsoft Copilot, AI workloads, and change and adoption best practices.
+ Strong ethical standards with disciplined adherence to data privacy, governance, compliance, and security policies.
The estimated annual pay range for this position is $150,000 - $200,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Solutions Engineer - Agents & Automation is responsible for building and delivering enterprise agent solutions using Microsoft Copilot Studio, Azure AI Foundry, and Agent 365.
This role focuses on hands-on implementation of declarative and custom-engine agents, integration with enterprise systems, and establishing governed, scalable environments for agent development and lifecycle management. This includes configuring Power Platform environments, developing declarative and custom agents, and implementing scalable, governed architectures across Power Platform and Azure.
The Solutions Engineer is responsible for translating designs into production-ready solutions, driving consistent and secure delivery, and accelerating reuse through proven patterns.
This is a hands-on role focused on applied AI and agent-based automation, helping organizations establish scalable, governed agent capabilities within SHI's Microsoft Services practice. This role sits at the intersection of AI innovation, human experience, and responsible AI enablement. It offers the opportunity to shape how organizations build lasting capability with Microsoft agents while contributing to the evolution of SHI's Microsoft Services practice.
**Role Description**
**Copilot Experience and Agent Architecture**
+ Act as the technical SME for workforce agent solution development across Copilot Studio and Microsoft Foundry, including first-party agents, declarative agents, and custom engine agent development.
+ Guide SHI customers with hands-on agent solution delivery, custom DLP policies, environment and AI readiness assessment, use case identification, and governance of enterprise agent platforms.
+ Lead agentgovernance implementation: environment readiness,Power Platform environmentstrategy,zonedgovernance,prerequisite validation, platform enablement, and deployment planning across Power Platform, Azure, and related serviceswith PowerPlatform Pipelines, AzureDevOpsand GitHub actions(optional)
+ Design and implement security and compliance controls for agent solutions using Microsoft Purview (labels, DLP, eDiscovery), Microsoft Defender (threat visibility), and Microsoft Entra (identity, conditional access, least privilege).
+ Establish enterprise agent governancewithenvironment strategy (DEV/UAT/PROD), managed environments, ALM/pipelines, connectorgovernance, solution packaging, auditing, and lifecycle management forCopilot Studioagents andagentflows.
+ Design and implement end-to-end agent solutions using Copilot Studio,MicrosoftFoundry,Azure AI Services,and the Power Platform, aligning workflows, automation, and extensibility to business needs.
+ Design and implement environment strategy, DLP policies for Power Platform environments,enable managedenvironments, create environment groups, configure Environment group rules, install and configure Power Platform pipelinesfor Application Lifecycle Management, extendpipelines with approval flows, install and configure Copilot Studio Kit,andprovide admin training.
+ Define agent architectures that balance platform capabilities with custom agent logic, integrations, orchestration patterns, and automation workflows.
+ Implement secure and governed agent environments, including identity, data access, compliance, monitoring, and lifecycle management using Microsoft security and governance services.
+ Guide teams on best practices for agent design, governance, audit, evaluation, observability, and operational readiness, including analytics and feedback loops.
+ Collaborate with delivery teams to ensure solutions are scalable, supportable, and aligned to enterprise standards.
+ Develop andmaintaintechnical assets such as reference architectures, design patterns, solution templates, and implementation guides for Copilot and agent services.
+ Help customers explore and adopt Frontier capabilities, including pre-built Microsoft agents and emerging agent platform features.
**Behaviors and Competencies**
+ Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
+ Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
+ Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
+ Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.
+ Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
+ Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.
+ Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
+ Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
+ Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
+ Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.
**Skill Level Requirements**
+ We are looking for candidates whodemonstratestrength across the following areas. Deepexpertisein every tool is notrequired, but experience across these capabilities is important for success.Candidates should not self-select out if they do not meet all of these.
+ Bachelor's degree in a technical, business, or related field, orequivalentexperience
+ Four or more years of experience delivering solutions on Microsoft 365, Power Platform, Azure, or related Microsoft cloud technologies, including hands-on experience with AI or agent-based solutions
+ Practical experiencedeveloping production agents inMicrosoft Copilot Studioor Microsoft Foundry, including first-party agent capabilities
+ Experience designing or implementing declarative and embedded agents using the Power Platform, including Power Apps, Power Automate, PowerFx, and YAML
+ Strong understanding of agent architecture, governance, security, and lifecycle management using Microsoft Entra, Purview, Defender, and related services
+ Proven ability to act as a technical advisor and SME, guiding solution design and implementation decisions across project teams
+ Broad interest or experience in applied AI concepts, including prompt design, evaluation, monitoring, and responsible AI practices
+ Familiarity with design-led or human-centered approaches as they apply to technical solution design and workflow modeling
+ Strong problem-solving and analytical skills, with the ability to translate business needs into scalable technical solutions
+ Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
+ Relevant certifications may include Microsoft 365 Copilot and Agent Administration Fundamentals (AB 900),Power Platform Solutions Architect (PL-600),Microsoft Agentic AI Business Solutions Architect (AB 100), Microsoft Azure AI Engineer Associate (AI 102), or equivalent experience.
_Candidates are encouraged to apply even if they do not meet all listed qualifications._
**Other Requirements**
+ Ability to travel to SHI, Partner, and Customer Events
+ Ability to work independently while collaborating effectively with sales, delivery, engineering, and leadership stakeholders.
+ Commitment to continuous learning across Microsoft Copilot, AI workloads, and change and adoption best practices.
+ Strong ethical standards with disciplined adherence to data privacy, governance, compliance, and security policies.
The estimated annual pay range for this position is $150,000 - $200,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
Is this job a match or a miss?
Apply Now
7
Sr. Solutions Marketing Manager - Security
30309
SHI
Posted today
Job Viewed
Job Description
**About Us**
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
Our Solution Marketers are storytellers: simplifying complex concepts, crafting stories that are human and succinct, highlighting customer outcomes, and grounded in an understanding of our services, products & capabilities. We measure our success by our ability to develop relevant positioning and messaging, build comprehensive go-to-market plans and drive programs that bring new customers to SHI.
If you have proven track record in product, solution or services marketing and/or go-to-market execution, we want to hear from you. The main goals of the role are to drive awareness, engagement, and utilization of SHI's cybersecurity and data center solutions and services offerings with both existing SHI customers and new prospects.
**Role Description**
**Go-to-Market Leadership:**
+ Translate executive business goals (pipeline, growth, churn reduction) into performance-focused GTM plans
+ Develop marketing strategies that address both business decision makers and technical audiences, including analysts, architects, CIOs, CTOs and CISOs.
+ Partner with Product Management to understand product strategy and roadmaps, distill key differentiation and value into core product positioning and messaging.
+ Partner closely with sales and enablement teams to articulate features, benefits, and competitive differentiators, which includes building robust playbooks, providing actionable competitive intelligence, and creating impactful enablement programs.
+ Roadmap our product and services priorities across launches, new releases, content, campaigns, events, and sales enablement.
**Positioning and Messaging:**
+ Create differentiated security and data center messaging for both sales and customers that conveys how technology drives organization value.
+ Differentiate SHI in the market by emphasizing unique value propositions and business outcomes align this with the voice of the customer.
**Market Analysis:**
+ Conduct market, competitive, and customer research to keep a pulse on the landscape and help different teams (e.g. Product, GTM) act on emerging trends, market shifts, industry news/events, competitive threats, and unmet customer needs
+ Own win/loss analysis, translating insights into actionable recommendations.
+ Act as the voice of the customer to inform product development, solution packaging and marketing strategies.
**Sales Enablement, Product Launches and Adoption:**
+ Develop, along with sales enablement, succinct and effective sales training materials (training, FAQs, etc.), making it easy for non-technical sales to understand our complete portfolio of security or data center offerings.
+ Craft high-impact enablement assets: messaging frameworks, case studies, ROI stories, demo flows, and battlecards.
+ Support advocacy programs with case studies and customer success stories.
**Content and Demand Generation:**
+ Pipeline Ownership: Help achieve demand generation goals by creating and executing campaigns that will drive leads, MQLs, and pipeline.
+ Develop a wide range of compelling content that resonates with the IT and procurement buyers and guides them through the purchase journey. This includes product demos, customer success stories, webinars, social media, and website copy.
**Thought Leadership and Analyst Relations:**
+ Support security and data center thought leadership programs by creating white papers, research studies, reports, etc.
+ Build strong relationships with analysts and influencers to enhance SHI's security and data center positions in the market.
**Performance Metrics:**
+ Define and track key performance indicators (KPIs) to measure the success of marketing initiatives and continuously optimize strategies based on data and feedback.
+ Provide updates to senior leadership on key strategic initiatives and plans.
**Behaviors and Competencies**
+ Analytical Thinking: Can synthesize complex data, identify patterns, draw insights, and present findings clearly and understandably.
+ Business Acumen: Can evaluate market trends and competitive landscape to identify opportunities and risks.
+ Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
+ Creativity: Can generate innovative ideas that significantly impact processes, products, or services.
+ Customer-Centric Mindset: Can proactively engage with customers to understand their needs and expectations. Develops and implements strategies to enhance customer satisfaction and loyalty.
+ Decision-Making: Can analyze complex information, predict long-term consequences, and make decisions that align with strategic goals.
+ Project and Goal Focus: Can optimize resources and efforts to ensure project goals are met efficiently.
+ Strategic Thinking: Can analyze situations and can lead the development and execution of strategic initiatives.
+ Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.
+ Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.
**Skill Level Requirements**
+ Excellent copywriting ability - Intermediate
+ Ability to understand the audience and adapt communications accordingly. - Intermediate
+ Ability to create compelling and exciting messages that help SHI differentiate from our competitors. - Intermediate
+ Ability to generate compelling, high-quality content across various digital formats. - Intermediate
+ Proficiency in the entire Microsoft 365 Suite. - Intermediate
+ Strong stakeholder management skills - Intermediate
+ Excellent time management and organizational skills. - Intermediate
+ Ability to manage a high-volume role and multi-task several projects at once. - Intermediate
+ Ability to take ownership of assigned workload/projects and follow through to completion in a fast-paced environment. - Intermediate
+ Ability to work effectively within all levels of a large, distributed organization, internally and externally. - Intermediate
**Other Requirements**
+ Completed Bachelor's degree or relevant work experience required
+ 5+ years of product, services or solutions marketing experience, preferably at high-growth B2B SaaS, hardware or IT services companies
+ Experience in B2B marketing, with exposure to both enterprise and SMB businesses
+ Ability to think strategically and develop comprehensive go-to-market plans
+ Strong technical literacy (particularly in AI) with the ability to understand and simplify complex concepts for different audiences
+ Proven ability to execute successful product launches that drive awareness and pipeline.
+ Strong ability to craft compelling messaging and positioning for technology products and services.
+ Excellent written and verbal communication skills; comfortable crafting and presenting various content pieces
+ Ability to work on multiple projects simultaneously, while focusing the right level of effort on each
+ Demonstrated critical thinking and decision-making skills to navigate obstacles, propose solutions, and resolve issues
+ Metrics-driven and focused on driving incremental results
+ Natural curiosity and empathy for customers and their challenges
+ Position may require up to 25% travel
**Preferred Skills:**
+ Outstanding organizational skills to define and balance multiple projects with tight deadlines effectively within a dynamic environment.
+ A natural collaborator with a willingness to drive hands-on tactical execution
+ A winning attitude that inspires optimism, fun, and the desire to always be learning
\#LI-AR115
The estimated annual pay range for this position is $145,000 - $175,000 which includes a base salary plus bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
Our Solution Marketers are storytellers: simplifying complex concepts, crafting stories that are human and succinct, highlighting customer outcomes, and grounded in an understanding of our services, products & capabilities. We measure our success by our ability to develop relevant positioning and messaging, build comprehensive go-to-market plans and drive programs that bring new customers to SHI.
If you have proven track record in product, solution or services marketing and/or go-to-market execution, we want to hear from you. The main goals of the role are to drive awareness, engagement, and utilization of SHI's cybersecurity and data center solutions and services offerings with both existing SHI customers and new prospects.
**Role Description**
**Go-to-Market Leadership:**
+ Translate executive business goals (pipeline, growth, churn reduction) into performance-focused GTM plans
+ Develop marketing strategies that address both business decision makers and technical audiences, including analysts, architects, CIOs, CTOs and CISOs.
+ Partner with Product Management to understand product strategy and roadmaps, distill key differentiation and value into core product positioning and messaging.
+ Partner closely with sales and enablement teams to articulate features, benefits, and competitive differentiators, which includes building robust playbooks, providing actionable competitive intelligence, and creating impactful enablement programs.
+ Roadmap our product and services priorities across launches, new releases, content, campaigns, events, and sales enablement.
**Positioning and Messaging:**
+ Create differentiated security and data center messaging for both sales and customers that conveys how technology drives organization value.
+ Differentiate SHI in the market by emphasizing unique value propositions and business outcomes align this with the voice of the customer.
**Market Analysis:**
+ Conduct market, competitive, and customer research to keep a pulse on the landscape and help different teams (e.g. Product, GTM) act on emerging trends, market shifts, industry news/events, competitive threats, and unmet customer needs
+ Own win/loss analysis, translating insights into actionable recommendations.
+ Act as the voice of the customer to inform product development, solution packaging and marketing strategies.
**Sales Enablement, Product Launches and Adoption:**
+ Develop, along with sales enablement, succinct and effective sales training materials (training, FAQs, etc.), making it easy for non-technical sales to understand our complete portfolio of security or data center offerings.
+ Craft high-impact enablement assets: messaging frameworks, case studies, ROI stories, demo flows, and battlecards.
+ Support advocacy programs with case studies and customer success stories.
**Content and Demand Generation:**
+ Pipeline Ownership: Help achieve demand generation goals by creating and executing campaigns that will drive leads, MQLs, and pipeline.
+ Develop a wide range of compelling content that resonates with the IT and procurement buyers and guides them through the purchase journey. This includes product demos, customer success stories, webinars, social media, and website copy.
**Thought Leadership and Analyst Relations:**
+ Support security and data center thought leadership programs by creating white papers, research studies, reports, etc.
+ Build strong relationships with analysts and influencers to enhance SHI's security and data center positions in the market.
**Performance Metrics:**
+ Define and track key performance indicators (KPIs) to measure the success of marketing initiatives and continuously optimize strategies based on data and feedback.
+ Provide updates to senior leadership on key strategic initiatives and plans.
**Behaviors and Competencies**
+ Analytical Thinking: Can synthesize complex data, identify patterns, draw insights, and present findings clearly and understandably.
+ Business Acumen: Can evaluate market trends and competitive landscape to identify opportunities and risks.
+ Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
+ Creativity: Can generate innovative ideas that significantly impact processes, products, or services.
+ Customer-Centric Mindset: Can proactively engage with customers to understand their needs and expectations. Develops and implements strategies to enhance customer satisfaction and loyalty.
+ Decision-Making: Can analyze complex information, predict long-term consequences, and make decisions that align with strategic goals.
+ Project and Goal Focus: Can optimize resources and efforts to ensure project goals are met efficiently.
+ Strategic Thinking: Can analyze situations and can lead the development and execution of strategic initiatives.
+ Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.
+ Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.
**Skill Level Requirements**
+ Excellent copywriting ability - Intermediate
+ Ability to understand the audience and adapt communications accordingly. - Intermediate
+ Ability to create compelling and exciting messages that help SHI differentiate from our competitors. - Intermediate
+ Ability to generate compelling, high-quality content across various digital formats. - Intermediate
+ Proficiency in the entire Microsoft 365 Suite. - Intermediate
+ Strong stakeholder management skills - Intermediate
+ Excellent time management and organizational skills. - Intermediate
+ Ability to manage a high-volume role and multi-task several projects at once. - Intermediate
+ Ability to take ownership of assigned workload/projects and follow through to completion in a fast-paced environment. - Intermediate
+ Ability to work effectively within all levels of a large, distributed organization, internally and externally. - Intermediate
**Other Requirements**
+ Completed Bachelor's degree or relevant work experience required
+ 5+ years of product, services or solutions marketing experience, preferably at high-growth B2B SaaS, hardware or IT services companies
+ Experience in B2B marketing, with exposure to both enterprise and SMB businesses
+ Ability to think strategically and develop comprehensive go-to-market plans
+ Strong technical literacy (particularly in AI) with the ability to understand and simplify complex concepts for different audiences
+ Proven ability to execute successful product launches that drive awareness and pipeline.
+ Strong ability to craft compelling messaging and positioning for technology products and services.
+ Excellent written and verbal communication skills; comfortable crafting and presenting various content pieces
+ Ability to work on multiple projects simultaneously, while focusing the right level of effort on each
+ Demonstrated critical thinking and decision-making skills to navigate obstacles, propose solutions, and resolve issues
+ Metrics-driven and focused on driving incremental results
+ Natural curiosity and empathy for customers and their challenges
+ Position may require up to 25% travel
**Preferred Skills:**
+ Outstanding organizational skills to define and balance multiple projects with tight deadlines effectively within a dynamic environment.
+ A natural collaborator with a willingness to drive hands-on tactical execution
+ A winning attitude that inspires optimism, fun, and the desire to always be learning
\#LI-AR115
The estimated annual pay range for this position is $145,000 - $175,000 which includes a base salary plus bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
Is this job a match or a miss?
Apply Now
8
FinOps Solutions Architect
30309
SHI
Posted today
Job Viewed
Job Description
**About Us**
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The FinOps Solutions Architect is a quota-carrying expert who owns customer outcomes by selling and architecting best-in-class FinOps solutions. Blending deep domain expertise with strong commercial acumen, this role helps enterprise customers solve complex cloud, AI, SaaS, and business challenges-turning financial visibility and control into a strategic advantage.
The FinOps Solutions Architect owns a territory, vertical, or named account list and is responsible for identifying, designing, and selling transformative FinOps solutions. This individual will collaborate with SHI Account Executives, internal stakeholders, and SHI partners to lead engagements from discovery through closure, ensuring seamless handoffs to delivery teams and ongoing customer success. This role reports to the Sr. Director, Spend Optimization Services (SOS) Sales.
**Role Description**
+ **Sales Ownership and Customer Impact**
+ Own a territory, vertical, or named account list and achieve quota through consultative selling of FinOps solutions.
+ To support consistent attainment of quota, the FinOps Solutions Architect is expected to maintain healthy pipeline coverage across both the current and upcoming quarters:
+ Current Quarter: A minimum of 3x coverage on the remaining gap to quota, factoring in already invoiced or committed revenue.
+ Next Quarter: A minimum of 3x total quarterly quota, consisting of qualified opportunities that align to SHI's FinOps offerings and show a clear path to closure.
+ **Solution Architecture and Consulting**
+ Design tailored solutions that help customers achieve cloud, AI, and SaaS value realization, financial accountability, and innovation goals.
+ Provide FinOps subject matter expertise and align solutions to the FinOps Framework, guiding customers through solutions across its core phases: Inform, Optimize, and Operate, while promoting cross-functional presales engagement between finance, engineering, and business stakeholders and decision makers.
+ Apply FinOps Domains and Capabilities to assess customer maturity, benchmark practices, and recommend actionable improvements achievable via SHI FinOps Services.
+ Stay current with major cloud, AI, and SaaS provider programs and industry best practices to advise on optimal FinOps strategies.
+ Demonstrate deep experience across a range of FinOps tools-both native and third-party - including their strengths, limitations, adoption patterns, and use cases.
+ Act as a transformation partner, enabling customers to envision how to mature their FinOps practices over time and realize strategic outcomes via SHI FinOps Services.
+ **Internal Enablement and Thought Leadership**
+ Collaborate with internal teams to educate and enable SHI's broader sales community and delivery teams on FinOps principles and practices.
+ Mentor FinOps analysts, consultants, and junior team members to raise overall delivery quality.
+ Support marketing events, webinars, and industry forums to promote SHI's thought leadership in FinOps.
+ Provide market insights and feedback to FinOps leadership to refine services and positioning.
+ Pipeline expectations will be reviewed regularly with sales leadership to ensure sustained performance, accurate forecasting, and proactive deal strategy. SHI FinOps will follow the MEDDPICC sales methodology.
+ Lead customer discovery sessions to identify pain points, transformation goals, and solution needs related to cloud, AI, and SaaS financial management.
+ Deliver compelling value propositions through proposals, SOWs, and RFP responses.
+ Close deals that drive customer success and position SHI as a strategic FinOps partner.
**Behaviors and Competencies**
+ Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
+ Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
+ Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.
+ Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
+ Teamwork: Can build and lead multiple teams, fostering a cooperative environment and ensuring effective communication between team members.
+ Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.
**Skill Level Requirements**
+ Proficiency in overseeing and directing projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Intermediate
+ Ability to systematically identify, document, and manage the technical needs and specifications of a project by engaging with stakeholders and analyzing business objectives to ensure successful project outcomes - Intermediate
+ Ability to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively - Intermediate
+ Ability to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions - Intermediate
+ Ability to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions - Intermediate
+ Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Intermediate
+ Extensive experience working on large scale IT projects related to design, deployment and configuration - Intermediate
**Other Requirements**
+ Completed Bachelor's Degree or relevant work experience
+ Minimum of 5-6 years' experience in FinOps, cloud, AI, and SaaS financial management, or related field.
+ Demonstrable track record of quota achievement in a sales or sales engineering/architect role.
+ Experience with FinOps tools (Flexera CCO, Spot, CloudHealth, Apptio, Cloudability, etc.) and practices.
+ Recognized certifications in FinOps or related technologies are highly desirable (FinOps Certified Practitioner, AWS/Azure/GCP certifications, etc.).
+ Willingness to travel (up to 25%)
\#LI-HB2
The base salary range for this position is $150,000 - $175,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are $230,000 - $255,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The FinOps Solutions Architect is a quota-carrying expert who owns customer outcomes by selling and architecting best-in-class FinOps solutions. Blending deep domain expertise with strong commercial acumen, this role helps enterprise customers solve complex cloud, AI, SaaS, and business challenges-turning financial visibility and control into a strategic advantage.
The FinOps Solutions Architect owns a territory, vertical, or named account list and is responsible for identifying, designing, and selling transformative FinOps solutions. This individual will collaborate with SHI Account Executives, internal stakeholders, and SHI partners to lead engagements from discovery through closure, ensuring seamless handoffs to delivery teams and ongoing customer success. This role reports to the Sr. Director, Spend Optimization Services (SOS) Sales.
**Role Description**
+ **Sales Ownership and Customer Impact**
+ Own a territory, vertical, or named account list and achieve quota through consultative selling of FinOps solutions.
+ To support consistent attainment of quota, the FinOps Solutions Architect is expected to maintain healthy pipeline coverage across both the current and upcoming quarters:
+ Current Quarter: A minimum of 3x coverage on the remaining gap to quota, factoring in already invoiced or committed revenue.
+ Next Quarter: A minimum of 3x total quarterly quota, consisting of qualified opportunities that align to SHI's FinOps offerings and show a clear path to closure.
+ **Solution Architecture and Consulting**
+ Design tailored solutions that help customers achieve cloud, AI, and SaaS value realization, financial accountability, and innovation goals.
+ Provide FinOps subject matter expertise and align solutions to the FinOps Framework, guiding customers through solutions across its core phases: Inform, Optimize, and Operate, while promoting cross-functional presales engagement between finance, engineering, and business stakeholders and decision makers.
+ Apply FinOps Domains and Capabilities to assess customer maturity, benchmark practices, and recommend actionable improvements achievable via SHI FinOps Services.
+ Stay current with major cloud, AI, and SaaS provider programs and industry best practices to advise on optimal FinOps strategies.
+ Demonstrate deep experience across a range of FinOps tools-both native and third-party - including their strengths, limitations, adoption patterns, and use cases.
+ Act as a transformation partner, enabling customers to envision how to mature their FinOps practices over time and realize strategic outcomes via SHI FinOps Services.
+ **Internal Enablement and Thought Leadership**
+ Collaborate with internal teams to educate and enable SHI's broader sales community and delivery teams on FinOps principles and practices.
+ Mentor FinOps analysts, consultants, and junior team members to raise overall delivery quality.
+ Support marketing events, webinars, and industry forums to promote SHI's thought leadership in FinOps.
+ Provide market insights and feedback to FinOps leadership to refine services and positioning.
+ Pipeline expectations will be reviewed regularly with sales leadership to ensure sustained performance, accurate forecasting, and proactive deal strategy. SHI FinOps will follow the MEDDPICC sales methodology.
+ Lead customer discovery sessions to identify pain points, transformation goals, and solution needs related to cloud, AI, and SaaS financial management.
+ Deliver compelling value propositions through proposals, SOWs, and RFP responses.
+ Close deals that drive customer success and position SHI as a strategic FinOps partner.
**Behaviors and Competencies**
+ Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
+ Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
+ Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.
+ Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
+ Teamwork: Can build and lead multiple teams, fostering a cooperative environment and ensuring effective communication between team members.
+ Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.
**Skill Level Requirements**
+ Proficiency in overseeing and directing projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Intermediate
+ Ability to systematically identify, document, and manage the technical needs and specifications of a project by engaging with stakeholders and analyzing business objectives to ensure successful project outcomes - Intermediate
+ Ability to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively - Intermediate
+ Ability to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions - Intermediate
+ Ability to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions - Intermediate
+ Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Intermediate
+ Extensive experience working on large scale IT projects related to design, deployment and configuration - Intermediate
**Other Requirements**
+ Completed Bachelor's Degree or relevant work experience
+ Minimum of 5-6 years' experience in FinOps, cloud, AI, and SaaS financial management, or related field.
+ Demonstrable track record of quota achievement in a sales or sales engineering/architect role.
+ Experience with FinOps tools (Flexera CCO, Spot, CloudHealth, Apptio, Cloudability, etc.) and practices.
+ Recognized certifications in FinOps or related technologies are highly desirable (FinOps Certified Practitioner, AWS/Azure/GCP certifications, etc.).
+ Willingness to travel (up to 25%)
\#LI-HB2
The base salary range for this position is $150,000 - $175,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are $230,000 - $255,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
Is this job a match or a miss?
Apply Now
9