20 jobs in The Chicago Lighthouse
Visionary Senior VP, Contact Center Operations
60290 Chicago
The Chicago Lighthouse
Posted 2 days ago
Job Viewed
Job Description
A community service organization in Chicago is seeking a Senior Vice President for Contact Center Operations. Responsible for operational strategies, budget management, and leading high-performing teams. The ideal candidate has extensive experience in contact center leadership and a passion for inclusive service. This role offers competitive benefits including a salary package up to an additional 25% and various health insurances.
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0
Senior Vice President, Contact Center Operations
60290 Chicago
The Chicago Lighthouse
Posted 2 days ago
Job Viewed
Job Description
Overview
Senior Vice President, Contact Center Operations
Join to apply for the Senior Vice President, Contact Center Operations role at The Chicago Lighthouse
Responsibilities Operational and Budgetary Leadership (50%)- Accountable for achieving planned operating budget;
- Provide executive leadership and oversight for day-to-day operations across multiple contact center programs and contracts;
- Develop and implement operational strategies to ensure quality, efficiency, compliance, and high customer satisfaction;
- Mentor, lead and support a high-performing team while championing CLH’s inclusive and mission-aligned culture;
- Support the team with quality initiatives to ensure staff have pathways for growth and development;
- Oversee daily operations and make high-level decisions about policy and strategy in conjunction with the Chief Operating Officer and CEO;
- Streamline operations through process innovation, automation, and change management, while maintaining appropriate budgeted staffing levels to meet or exceed the client service metrics and goals;
- Optimize agent utilization percentages across all centers to maintain service standards while driving operational efficiency and cost-effectiveness;
- Manage contact center budgets, conduct financial planning and forecasting to align with the CLH and contract goals;
- Review monthly client billing statements for accuracy and adherence to the contractual obligations;
- Ensure fiscal accountability by meeting defined operating income targets as outlined in the annual budget;
- Establish, oversee and maintain comprehensive data infrastructure, ensuring real-time, accurate reporting of key performance metrics and contractual obligations;
- Utilize data to guide operational improvements, workforce management, and strategic planning;
- Collaborate with IT and analytics teams to continuously enhance business intelligence systems.
- Partner with clients to develop customized solutions aligned with their evolving business needs;
- Lead regular business reviews with clients to present performance outcomes, address concerns, and explore growth opportunities;
- In collaboration with the Chief of Business Strategy and Chief Operating Officer, foster long-term relationships with customers to ensure contractual obligations are met.
- Work closely with the Chief of Business Strategy to secure new contact center opportunities;
- Provide timely information to the Sales Team to support the development of new business proposals and responses to Requests for Proposals.
- Support implementation and onboarding of new contact centers;
- Lead successful implementation of new systems and technologies, including CRM, telephony, after-hours services and workflow platforms;
- Ensure systems are accessible and user-friendly for employees of all abilities, in alignment with The Lighthouse’s commitment to inclusion.
- Bachelor’s degree required; Master’s degree (MBA, MHA, or related field) preferred;
- 10+ yearsof progressive leadership experience in large-scale contact center operations with at least three years supervisory experience;
- Proven success in managing multi-functional teams and high-volume service environments;
- Experience implementing and optimizing contact center technologies (e.g., ACD/IVR, CRM, omnichannel platforms);
- Strong business acumen with ability to conduct ROI analyses, lead operational improvements, and drive strategic initiatives;
- Demonstrated ability to lead change, build cross-functional alignment, and influence at all levels of the organization.
- Strategic thinking and long-term planning
- Engaging leader with strong interpersonal skills
- Process design and operational excellence
- Compassionate, service-oriented leadership
- Data interpretation and decision-making
- Change agent comfortable with evolving technologies
- Talent development and team engagement
BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:
- 12 paid holidays
- 6 sick days accrued over the year
- Insurance Eligibility the 1st of the month after 30 days of employment
- Medical (~65% covered by the Chicago Lighthouse), dental and vision insurance offered
- Short/long term disability
- Life insurance 2x salary
- Employee recognition events
- Company matched 401(k)plan
- Reasonably priced delicious food options on site (except at Glenview location)
The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service
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1
Strategic Sales & Marketing Coordinator (Hiring Immediately)
60208 Evanston
The Chicago Lighthouse
Posted 2 days ago
Job Viewed
Job Description
The Chicago Lighthouse seeks a Sales and Marketing Coordinator in Evanston, IL, responsible for developing marketing strategies and enhancing brand presence. The ideal candidate will manage lead generation, coordinate marketing efforts, and support the New Business Development team. Key responsibilities include conducting market research, creating marketing tools, coordinating events, and data analysis to identify sales trends. Required qualifications include a bachelor’s degree, 4-5 years of experience in sales and marketing, and exceptional communication skills. #J-18808-Ljbffr
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2
Staff Accountant - Accounts Payable
60684 Chicago
The Chicago Lighthouse
Posted 4 days ago
Job Viewed
Job Description
Full Time
Professional
**Chicago, IL, US**
**Salary Range:** $60,000.00 To $65,000.00 Annually
**This is an onsite position located at 1850 West Roosevelt Road, Chicago, IL 60608**
**STATEMENT OF PURPOSE: Responsible for timely processing, coding and payment of all accounts payable items using a computerized accounting system.**
**SPECIFIC ACTIVITIES INCLUDE, BUT ARE NOT LIMITED TO:**
**Invoice Processing:**
+ **Manage the Accounts Payable inbox in an organized and timely manner, maintaining appropriate folder structures to ensure invoices are accurately routed and processed.**
+ **Match purchase orders and receiving reports to invoices for accuracy.**
+ **Identify and resolve discrepancies or problem invoices promptly.**
+ **Codes vouchers daily using most current chart of accounts and purchaser-provided details; submit to VP of Finance for review.**
+ **Enter invoices into accounting system with all supporting documentation attached daily.**
+ **Obtain required approvals in accordance with agency authorization procedures. Follow up frequently on missing approvals.**
+ **Payment Execution:**
+ **Generate A/P Aging report weekly (Thursday) and review with Controller to determine cash requirements.**
+ **Communicate with Controller regarding invoices requiring expedited payment.**
+ **Prepare checks as directed by Controller, ensuring compliance with authorized signatory procedures.**
+ **Secure signatures and mail checks with appropriate remittance details immediately or distribute per request instructions.**
**Reporting & Reconciliation:**
+ **Run and reconcile month-end A/P reports within five business days after month-end for review by Controller.**
+ **Maintain accurate and up-to-date vendor and ACH listings.**
+ **Prepare monthly reconciliations for assigned general ledger accounts, investigating variances and unusual transactions, resolving reconciling items in a timely manner, and providing detailed support for account balances.**
+ **Vendor Management:**
+ **Maintain regular communication with vendors and internal purchasers to facilitate timely payment of outstanding invoices.**
+ **Respond to vendor inquires via phone/fax or email within 24 hours.**
+ **Establish and maintain vendor records in the accounting system, ensuring all required documentation is obtained and validated, while proactively transitioning vendors to preferred payment methods such as ACH, wire transfers, and virtual or corporate credit cards to improve payment efficiency and controls.**
**Other:**
+ **Maintain current and detailed Accounts Payable process documentation, reviewing and updating procedures regularly to ensure accuracy and provide effective cross-training and backup support during absences.**
+ **Performs additional duties as assigned by Supervisor.**
**QUALIFICATIONS:**
+ **At least two years experience in accounts payable required.**
+ **Bachelor's degree in Accounting preferred.**
+ **Strong communication & organizational skills & detail orientation a plus.**
+ **Proficiency in computerized accounting systems and spreadsheet applications required. Experience with Sage Intacct is a plus.**
+ **Commitment to our mission of providing opportunities for people who are blind, visually impaired, deaf-blind, or multi-disabled is essential.**
**Employee Benefits**
**_BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:_**
+ **10 days paid vacation**
+ **12 paid holidays**
+ **6 sick days accrued over the year**
+ **Insurance Eligibility the 1st of the month after 30 days of employment**
+ **Medical, dental, and vision insurance offered**
+ **Short/long term disability**
+ **Life insurance 2x salary**
+ **Employee recognition events**
+ **Company matched 401(k) plan**
+ **Reasonably priced delicious food options on site (except at Glenview location)**
**The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.**
Professional
**Chicago, IL, US**
**Salary Range:** $60,000.00 To $65,000.00 Annually
**This is an onsite position located at 1850 West Roosevelt Road, Chicago, IL 60608**
**STATEMENT OF PURPOSE: Responsible for timely processing, coding and payment of all accounts payable items using a computerized accounting system.**
**SPECIFIC ACTIVITIES INCLUDE, BUT ARE NOT LIMITED TO:**
**Invoice Processing:**
+ **Manage the Accounts Payable inbox in an organized and timely manner, maintaining appropriate folder structures to ensure invoices are accurately routed and processed.**
+ **Match purchase orders and receiving reports to invoices for accuracy.**
+ **Identify and resolve discrepancies or problem invoices promptly.**
+ **Codes vouchers daily using most current chart of accounts and purchaser-provided details; submit to VP of Finance for review.**
+ **Enter invoices into accounting system with all supporting documentation attached daily.**
+ **Obtain required approvals in accordance with agency authorization procedures. Follow up frequently on missing approvals.**
+ **Payment Execution:**
+ **Generate A/P Aging report weekly (Thursday) and review with Controller to determine cash requirements.**
+ **Communicate with Controller regarding invoices requiring expedited payment.**
+ **Prepare checks as directed by Controller, ensuring compliance with authorized signatory procedures.**
+ **Secure signatures and mail checks with appropriate remittance details immediately or distribute per request instructions.**
**Reporting & Reconciliation:**
+ **Run and reconcile month-end A/P reports within five business days after month-end for review by Controller.**
+ **Maintain accurate and up-to-date vendor and ACH listings.**
+ **Prepare monthly reconciliations for assigned general ledger accounts, investigating variances and unusual transactions, resolving reconciling items in a timely manner, and providing detailed support for account balances.**
+ **Vendor Management:**
+ **Maintain regular communication with vendors and internal purchasers to facilitate timely payment of outstanding invoices.**
+ **Respond to vendor inquires via phone/fax or email within 24 hours.**
+ **Establish and maintain vendor records in the accounting system, ensuring all required documentation is obtained and validated, while proactively transitioning vendors to preferred payment methods such as ACH, wire transfers, and virtual or corporate credit cards to improve payment efficiency and controls.**
**Other:**
+ **Maintain current and detailed Accounts Payable process documentation, reviewing and updating procedures regularly to ensure accuracy and provide effective cross-training and backup support during absences.**
+ **Performs additional duties as assigned by Supervisor.**
**QUALIFICATIONS:**
+ **At least two years experience in accounts payable required.**
+ **Bachelor's degree in Accounting preferred.**
+ **Strong communication & organizational skills & detail orientation a plus.**
+ **Proficiency in computerized accounting systems and spreadsheet applications required. Experience with Sage Intacct is a plus.**
+ **Commitment to our mission of providing opportunities for people who are blind, visually impaired, deaf-blind, or multi-disabled is essential.**
**Employee Benefits**
**_BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:_**
+ **10 days paid vacation**
+ **12 paid holidays**
+ **6 sick days accrued over the year**
+ **Insurance Eligibility the 1st of the month after 30 days of employment**
+ **Medical, dental, and vision insurance offered**
+ **Short/long term disability**
+ **Life insurance 2x salary**
+ **Employee recognition events**
+ **Company matched 401(k) plan**
+ **Reasonably priced delicious food options on site (except at Glenview location)**
**The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.**
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3
Director, EI and Children's Enrichment
60684 Chicago
The Chicago Lighthouse
Posted 4 days ago
Job Viewed
Job Description
Full Time
Management
**Chicago, IL, US**
**Salary Range:** $90,000.00 To $100,000.00 Annually
**STATEMENT OF PURPOSE:** **The Director of Early Intervention and Children's Enrichment plans, organizes, and supervises the activities of the Early Intervention- Birth to 3 program, as well as the Children's Enrichment programs for children 0-5 years old. Director of Early Intervention and Children's Enrichment performs all duties under the supervision of the Vice President of Clinical Service Enterprise.**
**SPECIFIC ACTIVITIES INCLUDE, BUT ARE NOT LIMITED TO:**
+ **Effectively plan and provide Early Intervention, developmental vision therapy services for children, 0-3 years old, including direct service**
+ **Provide effective guidance/leadership/support to EI and Children's Enrichment program staff and partners to support high quality service provision**
+ **Maintain open and effective communication with all partners to ensure the effective growth and execution of all programs**
+ **Ensure department compliance with all regulatory requirements of Early Intervention service providers**
+ **Track and monitor referrals and assignments for timely service delivery**
+ **Maintain student records in order to support identification, billing, and transition in and out of Early Intervention according to agency records retention and state requirements**
+ **Plan, develop, organize and supervise the delivery of enrichment program curricula;**
+ **Monitor program outcomes and Evaluate program effectiveness in meeting child and family needs;**
+ **Recruit, hire, train, and evaluate program staff; supervise university student interns;**
+ **Participate in annual IFSP meetings for all assigned students on caseload**
+ **Assist with the transition process for children aging out of the EI program**
+ **Supervise the utilization, safety, and maintenance of Enrichment Program space and equipment;**
+ **Maintain records and write reports in compliance with agency requirements; contracts, and funding sources;**
+ **Collaborate with other program managers regarding contract requirements;**
+ **Develop and implement annualized program goals relevant to the agency's strategic initiatives**
+ **Prepare budget information for program activities;**
+ **Responsible for controlling direct budgeted expenses;**
+ **Maintain an active interest and participate in the professional field at all levels; analyze trends or innovations in the field and integrate into program, when appropriate;**
+ **Supervise and collaborate with consultants and specialists regarding professional services to the program;**
+ **Present agency programs to a variety of community or professional groups;**
+ **Travel throughout Chicago, Glenview and surrounding suburbs is required to provide development-vision services, conduct initial assessments, and support children and families in their natural environments;**
+ **Other duties as assigned by the Vice President of Clinical Service.**
**SPECIFICATIONS:**
+ **Master's Degree in Special Education with an emphasis in Visual Impairments**
+ **IL Early Intervention Certification as a Developmental Vision Therapist required**
+ **IL Early Intervention Evaluation Certification as a Developmental Vision Therapist preferred**
+ **CPR Certification preferred**
+ **3 years Program management experience preferred**
+ **3 years supervisory experience preferred**
+ **Knowledge and experience with the grant writing process preferred**
**Employee Benefits**
+ **1 hour vacation time per 35 hours worked, up to 40 hours per year**
+ **1 hour sick time per 35 hours worked, up to 48 hours per year**
+ **Employee recognition events**
+ **Company matched 401(k) plan**
**The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.**
Management
**Chicago, IL, US**
**Salary Range:** $90,000.00 To $100,000.00 Annually
**STATEMENT OF PURPOSE:** **The Director of Early Intervention and Children's Enrichment plans, organizes, and supervises the activities of the Early Intervention- Birth to 3 program, as well as the Children's Enrichment programs for children 0-5 years old. Director of Early Intervention and Children's Enrichment performs all duties under the supervision of the Vice President of Clinical Service Enterprise.**
**SPECIFIC ACTIVITIES INCLUDE, BUT ARE NOT LIMITED TO:**
+ **Effectively plan and provide Early Intervention, developmental vision therapy services for children, 0-3 years old, including direct service**
+ **Provide effective guidance/leadership/support to EI and Children's Enrichment program staff and partners to support high quality service provision**
+ **Maintain open and effective communication with all partners to ensure the effective growth and execution of all programs**
+ **Ensure department compliance with all regulatory requirements of Early Intervention service providers**
+ **Track and monitor referrals and assignments for timely service delivery**
+ **Maintain student records in order to support identification, billing, and transition in and out of Early Intervention according to agency records retention and state requirements**
+ **Plan, develop, organize and supervise the delivery of enrichment program curricula;**
+ **Monitor program outcomes and Evaluate program effectiveness in meeting child and family needs;**
+ **Recruit, hire, train, and evaluate program staff; supervise university student interns;**
+ **Participate in annual IFSP meetings for all assigned students on caseload**
+ **Assist with the transition process for children aging out of the EI program**
+ **Supervise the utilization, safety, and maintenance of Enrichment Program space and equipment;**
+ **Maintain records and write reports in compliance with agency requirements; contracts, and funding sources;**
+ **Collaborate with other program managers regarding contract requirements;**
+ **Develop and implement annualized program goals relevant to the agency's strategic initiatives**
+ **Prepare budget information for program activities;**
+ **Responsible for controlling direct budgeted expenses;**
+ **Maintain an active interest and participate in the professional field at all levels; analyze trends or innovations in the field and integrate into program, when appropriate;**
+ **Supervise and collaborate with consultants and specialists regarding professional services to the program;**
+ **Present agency programs to a variety of community or professional groups;**
+ **Travel throughout Chicago, Glenview and surrounding suburbs is required to provide development-vision services, conduct initial assessments, and support children and families in their natural environments;**
+ **Other duties as assigned by the Vice President of Clinical Service.**
**SPECIFICATIONS:**
+ **Master's Degree in Special Education with an emphasis in Visual Impairments**
+ **IL Early Intervention Certification as a Developmental Vision Therapist required**
+ **IL Early Intervention Evaluation Certification as a Developmental Vision Therapist preferred**
+ **CPR Certification preferred**
+ **3 years Program management experience preferred**
+ **3 years supervisory experience preferred**
+ **Knowledge and experience with the grant writing process preferred**
**Employee Benefits**
+ **1 hour vacation time per 35 hours worked, up to 40 hours per year**
+ **1 hour sick time per 35 hours worked, up to 48 hours per year**
+ **Employee recognition events**
+ **Company matched 401(k) plan**
**The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.**
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4
Medical Contact Center Agent
60684 Chicago
The Chicago Lighthouse
Posted 5 days ago
Job Viewed
Job Description
Clerical
**Chicago, IL, US**
**Salary Range:** $19.00 To $19.00 Hourly
**REQUIREMENT - THIS IS A BILINGUAL IN ENGLISH/SPANISH POSITION**
**STATEMENT OF PURPOSE:** **The Medical Contact Center Agent will be responsible for outbound and inbound calls, voicemails, and emails to/from insurance plan members in a high-performance contact center environment. This position requires high quality customer service assistance when responding to inquiries pertaining to a variety of Primary Care Providers (PCP), Health Risk Screenings (HRS), and other campaigns. Medical Contact Center Agent will be responsible for scheduling and registering appointments for the Health System by utilizing all available informational tools and websites. Calls may consist of requests for additional insurance plan information, such as, id cards, welcome packets, PCP changes, and transfers to other contact centers.**
**PRINCIPLE DUTIES AND RESPONSIBILITIES, BUT ARE NOT LIMITED TO:**
+ **Effectively respond to inbound calls, voicemails, or emails promptly, politely, and professionally;**
+ **Obtain and enter accurate demographic information into the clients Health System application;**
+ **Accurately schedule and register patients for appointments utilizing the clients Health System software;**
+ **Accurately communicate appointment date, time, location and the provider's name to the patient;**
+ **Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization;**
+ **Conducting outbound calls to welcome members to the program and to conduct or schedule a Health Risk Screenings and other campaigns;**
+ **Follow the appropriate escalate protocols for Triage (red flag) calls;**
+ **Conduct research to confirm and validate insurance member demographics, specifically for, name, address and phone number;**
+ **Maintain up-to-date knowledge of the clients' Health System policies and procedures as they apply;**
+ **Adhere to the HIPAA (Privacy Act) as it relates to the confidentiality of information released with policies and procedure;**
+ **Performs other duties as assigned by Leadership.**
**QUALIFICATIONS:**
+ **High School diploma or equivalent required;**
+ **Customer Contact Center experience required;**
+ **Bilingual in English/Spanish required;**
+ **Health Care experience a plus;**
+ **Ability to handle a call center environment. Work efficiently, accurately and be able to multi-task;**
+ **Ability to exercise good judgment to handle calls appropriately;**
+ **Must be able to navigate through multiple databases that are utilized though Health's software application;**
+ **Must be able to type a minimum of 30 words per minute with 95% or greater accuracy;**
+ **Must have excellent interpersonal and communication skills both written and orally;**
+ **Proven ability to work as a member of a team is required;**
+ **Will be required to complete program update training, as warranted, and successfully implement that knowledge in day-to-day operations;**
+ **Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential.**
**ADDITIONAL INFORMATION**
+ **The position is onsite with remote work a possibility after three months and based on the ability to work independently and successfully meet the required duties and key performance indicators;**
+ **Team members must have a smart phone to download and use an authentication application to gain access to the client data platform;**
+ **Team members must be aware and prepared that training will consist of 2 to 4 weeks of in-house and virtual training;**
+ **All team members will be required to attend scheduled in-house trainings sessions, coaching, and performance sessions;**
+ **All full-time team members will be scheduled 38.5 hours per week.**
**Employee Benefits**
**_BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:_**
+ **10 days paid vacation**
+ **12 paid holidays**
+ **6 sick days accrued over the year**
+ **Insurance Eligibility the 1st of the month after 30 days of employment**
+ **Medical, dental, and vision insurance offered**
+ **Short/long term disability**
+ **Life insurance 2x salary**
+ **Employee recognition events**
+ **Company matched 401(k) plan**
+ **Reasonably priced delicious food options on site (except at Glenview location)**
**The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.**
Monday - Friday, 8:00AM to 5:00PM CSD
Saturday, 8:00AM - 12:00PM CSD
**Chicago, IL, US**
**Salary Range:** $19.00 To $19.00 Hourly
**REQUIREMENT - THIS IS A BILINGUAL IN ENGLISH/SPANISH POSITION**
**STATEMENT OF PURPOSE:** **The Medical Contact Center Agent will be responsible for outbound and inbound calls, voicemails, and emails to/from insurance plan members in a high-performance contact center environment. This position requires high quality customer service assistance when responding to inquiries pertaining to a variety of Primary Care Providers (PCP), Health Risk Screenings (HRS), and other campaigns. Medical Contact Center Agent will be responsible for scheduling and registering appointments for the Health System by utilizing all available informational tools and websites. Calls may consist of requests for additional insurance plan information, such as, id cards, welcome packets, PCP changes, and transfers to other contact centers.**
**PRINCIPLE DUTIES AND RESPONSIBILITIES, BUT ARE NOT LIMITED TO:**
+ **Effectively respond to inbound calls, voicemails, or emails promptly, politely, and professionally;**
+ **Obtain and enter accurate demographic information into the clients Health System application;**
+ **Accurately schedule and register patients for appointments utilizing the clients Health System software;**
+ **Accurately communicate appointment date, time, location and the provider's name to the patient;**
+ **Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization;**
+ **Conducting outbound calls to welcome members to the program and to conduct or schedule a Health Risk Screenings and other campaigns;**
+ **Follow the appropriate escalate protocols for Triage (red flag) calls;**
+ **Conduct research to confirm and validate insurance member demographics, specifically for, name, address and phone number;**
+ **Maintain up-to-date knowledge of the clients' Health System policies and procedures as they apply;**
+ **Adhere to the HIPAA (Privacy Act) as it relates to the confidentiality of information released with policies and procedure;**
+ **Performs other duties as assigned by Leadership.**
**QUALIFICATIONS:**
+ **High School diploma or equivalent required;**
+ **Customer Contact Center experience required;**
+ **Bilingual in English/Spanish required;**
+ **Health Care experience a plus;**
+ **Ability to handle a call center environment. Work efficiently, accurately and be able to multi-task;**
+ **Ability to exercise good judgment to handle calls appropriately;**
+ **Must be able to navigate through multiple databases that are utilized though Health's software application;**
+ **Must be able to type a minimum of 30 words per minute with 95% or greater accuracy;**
+ **Must have excellent interpersonal and communication skills both written and orally;**
+ **Proven ability to work as a member of a team is required;**
+ **Will be required to complete program update training, as warranted, and successfully implement that knowledge in day-to-day operations;**
+ **Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential.**
**ADDITIONAL INFORMATION**
+ **The position is onsite with remote work a possibility after three months and based on the ability to work independently and successfully meet the required duties and key performance indicators;**
+ **Team members must have a smart phone to download and use an authentication application to gain access to the client data platform;**
+ **Team members must be aware and prepared that training will consist of 2 to 4 weeks of in-house and virtual training;**
+ **All team members will be required to attend scheduled in-house trainings sessions, coaching, and performance sessions;**
+ **All full-time team members will be scheduled 38.5 hours per week.**
**Employee Benefits**
**_BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:_**
+ **10 days paid vacation**
+ **12 paid holidays**
+ **6 sick days accrued over the year**
+ **Insurance Eligibility the 1st of the month after 30 days of employment**
+ **Medical, dental, and vision insurance offered**
+ **Short/long term disability**
+ **Life insurance 2x salary**
+ **Employee recognition events**
+ **Company matched 401(k) plan**
+ **Reasonably priced delicious food options on site (except at Glenview location)**
**The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.**
Monday - Friday, 8:00AM to 5:00PM CSD
Saturday, 8:00AM - 12:00PM CSD
Is this job a match or a miss?
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5
Medical Contact Center Agent
60684 Chicago
The Chicago Lighthouse
Posted 5 days ago
Job Viewed
Job Description
Full Time
Clerical
**Chicago, IL, US**
**Salary Range:** $18.50 To $19.00 Hourly
**STATEMENT OF PURPOSE:** **The Medical Contact Center Agent will be responsible for outbound and inbound calls, voicemails, and emails to/from insurance plan members in a high-performance contact center environment. This position requires high quality customer service assistance when responding to inquiries pertaining to a variety of Primary Care Providers (PCP), Health Risk Screenings (HRS), and other campaigns. Medical Contact Center Agent will be responsible for scheduling and registering appointments for the Health System by utilizing all available informational tools and websites. Calls may consist of requests for additional insurance plan information, such as, id cards, welcome packets, PCP changes, and transfers to other contact centers.**
**PRINCIPLE DUTIES AND RESPONSIBILITIES, BUT ARE NOT LIMITED TO:**
+ **Effectively respond to inbound calls, voicemails, or emails promptly, politely, and professionally;**
+ **Obtain and enter accurate demographic information into the clients Health System application;**
+ **Accurately schedule and register patients for appointments utilizing the clients Health System software;**
+ **Accurately communicate appointment date, time, location and the provider's name to the patient;**
+ **Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization;**
+ **Conducting outbound calls to welcome members to the program and to conduct or schedule a Health Risk Screenings and other campaigns;**
+ **Follow the appropriate escalate protocols for Triage (red flag) calls;**
+ **Conduct research to confirm and validate insurance member demographics, specifically for, name, address and phone number;**
+ **Maintain up-to-date knowledge of the clients' Health System policies and procedures as they apply;**
+ **Adhere to the HIPAA (Privacy Act) as it relates to the confidentiality of information released with policies and procedure;**
+ **Performs other duties as assigned by Leadership.**
**QUALIFICATIONS:**
+ **High School diploma or equivalent required;**
+ **Customer Contact Center experience required;**
+ **Health Care experience a plus;**
+ **Ability to handle a call center environment. Work efficiently, accurately and be able to multi-task;**
+ **Ability to exercise good judgment to handle calls appropriately;**
+ **Must be able to navigate through multiple databases that are utilized though Health's software application;**
+ **Must be able to type a minimum of 30 words per minute with 95% or greater accuracy;**
+ **Must have excellent interpersonal and communication skills both written and orally;**
+ **Proven ability to work as a member of a team is required;**
+ **Will be required to complete program update training, as warranted, and successfully implement that knowledge in day-to-day operations;**
+ **Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential.**
**ADDITIONAL INFORMATION**
+ **The position is onsite with remote work a possibility after three months and based on the ability to work independently and successfully meet the required duties and key performance indicators;**
+ **Team members must have a smart phone to download and use an authentication application to gain access to the client data platform;**
+ **Team members must be aware and prepared that training will consist of 2 to 4 weeks of in-house and virtual training;**
+ **All team members will be required to attend scheduled in-house trainings sessions, coaching, and performance sessions;**
+ **All full-time team members will be scheduled 38.5 hours per week.**
**Employee Benefits**
**_BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:_**
+ **10 days paid vacation**
+ **12 paid holidays**
+ **6 sick days accrued over the year**
+ **Insurance Eligibility the 1st of the month after 30 days of employment**
+ **Medical, dental, and vision insurance offered**
+ **Short/long term disability**
+ **Life insurance 2x salary**
+ **Employee recognition events**
+ **Company matched 401(k) plan**
+ **Reasonably priced delicious food options on site (except at Glenview location)**
**The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.**
Monday - Friday, 8:00AM to 6:00PM CSD
Saturday, 9:00AM - 1:00PM CSD (work one Saturday per month)
Clerical
**Chicago, IL, US**
**Salary Range:** $18.50 To $19.00 Hourly
**STATEMENT OF PURPOSE:** **The Medical Contact Center Agent will be responsible for outbound and inbound calls, voicemails, and emails to/from insurance plan members in a high-performance contact center environment. This position requires high quality customer service assistance when responding to inquiries pertaining to a variety of Primary Care Providers (PCP), Health Risk Screenings (HRS), and other campaigns. Medical Contact Center Agent will be responsible for scheduling and registering appointments for the Health System by utilizing all available informational tools and websites. Calls may consist of requests for additional insurance plan information, such as, id cards, welcome packets, PCP changes, and transfers to other contact centers.**
**PRINCIPLE DUTIES AND RESPONSIBILITIES, BUT ARE NOT LIMITED TO:**
+ **Effectively respond to inbound calls, voicemails, or emails promptly, politely, and professionally;**
+ **Obtain and enter accurate demographic information into the clients Health System application;**
+ **Accurately schedule and register patients for appointments utilizing the clients Health System software;**
+ **Accurately communicate appointment date, time, location and the provider's name to the patient;**
+ **Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization;**
+ **Conducting outbound calls to welcome members to the program and to conduct or schedule a Health Risk Screenings and other campaigns;**
+ **Follow the appropriate escalate protocols for Triage (red flag) calls;**
+ **Conduct research to confirm and validate insurance member demographics, specifically for, name, address and phone number;**
+ **Maintain up-to-date knowledge of the clients' Health System policies and procedures as they apply;**
+ **Adhere to the HIPAA (Privacy Act) as it relates to the confidentiality of information released with policies and procedure;**
+ **Performs other duties as assigned by Leadership.**
**QUALIFICATIONS:**
+ **High School diploma or equivalent required;**
+ **Customer Contact Center experience required;**
+ **Health Care experience a plus;**
+ **Ability to handle a call center environment. Work efficiently, accurately and be able to multi-task;**
+ **Ability to exercise good judgment to handle calls appropriately;**
+ **Must be able to navigate through multiple databases that are utilized though Health's software application;**
+ **Must be able to type a minimum of 30 words per minute with 95% or greater accuracy;**
+ **Must have excellent interpersonal and communication skills both written and orally;**
+ **Proven ability to work as a member of a team is required;**
+ **Will be required to complete program update training, as warranted, and successfully implement that knowledge in day-to-day operations;**
+ **Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential.**
**ADDITIONAL INFORMATION**
+ **The position is onsite with remote work a possibility after three months and based on the ability to work independently and successfully meet the required duties and key performance indicators;**
+ **Team members must have a smart phone to download and use an authentication application to gain access to the client data platform;**
+ **Team members must be aware and prepared that training will consist of 2 to 4 weeks of in-house and virtual training;**
+ **All team members will be required to attend scheduled in-house trainings sessions, coaching, and performance sessions;**
+ **All full-time team members will be scheduled 38.5 hours per week.**
**Employee Benefits**
**_BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:_**
+ **10 days paid vacation**
+ **12 paid holidays**
+ **6 sick days accrued over the year**
+ **Insurance Eligibility the 1st of the month after 30 days of employment**
+ **Medical, dental, and vision insurance offered**
+ **Short/long term disability**
+ **Life insurance 2x salary**
+ **Employee recognition events**
+ **Company matched 401(k) plan**
+ **Reasonably priced delicious food options on site (except at Glenview location)**
**The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.**
Monday - Friday, 8:00AM to 6:00PM CSD
Saturday, 9:00AM - 1:00PM CSD (work one Saturday per month)
Is this job a match or a miss?
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6
Medical Contact Center Agent
60684 Chicago
The Chicago Lighthouse
Posted 5 days ago
Job Viewed
Job Description
Full Time
Clerical
**Chicago, IL, US**
**Salary Range:** $18.00 To $19.50 Hourly
**STATEMENT OF PURPOSE:** **The Medical Contact Center Agent will be responsible for outbound and inbound calls, voicemails, and emails to/from insurance plan members in a high-performance contact center environment. This position requires high quality customer service assistance when responding to inquiries pertaining to a variety of Primary Care Providers (PCP), Health Risk Screenings (HRS), and other campaigns. Medical Contact Center Agent will be responsible for scheduling and registering appointments for the Health System by utilizing all available informational tools and websites. Calls may consist of requests for additional insurance plan information, such as, id cards, welcome packets, PCP changes, and transfers to other contact centers.**
**PRINCIPLE DUTIES AND RESPONSIBILITIES, BUT ARE NOT LIMITED TO:**
+ **Effectively respond to inbound calls, voicemails, or emails promptly, politely, and professionally;**
+ **Obtain and enter accurate demographic information into the clients Health System application;**
+ **Accurately schedule and register patients for appointments utilizing the clients Health System software;**
+ **Accurately communicate appointment date, time, location and the provider's name to the patient;**
+ **Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization;**
+ **Conducting outbound calls to welcome members to the program and to conduct or schedule a Health Risk Screenings and other campaigns;**
+ **Follow the appropriate escalate protocols for Triage (red flag) calls;**
+ **Conduct research to confirm and validate insurance member demographics, specifically for, name, address and phone number;**
+ **Maintain up-to-date knowledge of the clients' Health System policies and procedures as they apply;**
+ **Adhere to the HIPAA (Privacy Act) as it relates to the confidentiality of information released with policies and procedure;**
+ **Performs other duties as assigned by Leadership.**
**QUALIFICATIONS:**
+ **High School diploma or equivalent required;**
+ **Customer Contact Center experience required;**
+ **Health Care experience a plus;**
+ **Ability to handle a call center environment. Work efficiently, accurately and be able to multi-task;**
+ **Ability to exercise good judgment to handle calls appropriately;**
+ **Must be able to navigate through multiple databases that are utilized though Health's software application;**
+ **Must be able to type a minimum of 30 words per minute with 95% or greater accuracy;**
+ **Must have excellent interpersonal and communication skills both written and orally;**
+ **Proven ability to work as a member of a team is required;**
+ **Will be required to complete program update training, as warranted, and successfully implement that knowledge in day-to-day operations;**
+ **Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential.**
**ADDITIONAL INFORMATION**
+ **The position is onsite with remote work a possibility after three months and based on the ability to work independently and successfully meet the required duties and key performance indicators;**
+ **Team members must have a smart phone to download and use an authentication application to gain access to the client data platform;**
+ **Team members must be aware and prepared that training will consist of 2 to 4 weeks of in-house and virtual training;**
+ **All team members will be required to attend scheduled in-house trainings sessions, coaching, and performance sessions;**
+ **All full-time team members will be scheduled 38.5 hours per week.**
**Employee Benefits**
**_BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:_**
+ **10 days paid vacation**
+ **12 paid holidays**
+ **6 sick days accrued over the year**
+ **Insurance Eligibility the 1st of the month after 30 days of employment**
+ **Medical, dental, and vision insurance offered**
+ **Short/long term disability**
+ **Life insurance 2x salary**
+ **Employee recognition events**
+ **Company matched 401(k) plan**
+ **Reasonably priced delicious food options on site (except at Glenview location)**
**The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.**
Clerical
**Chicago, IL, US**
**Salary Range:** $18.00 To $19.50 Hourly
**STATEMENT OF PURPOSE:** **The Medical Contact Center Agent will be responsible for outbound and inbound calls, voicemails, and emails to/from insurance plan members in a high-performance contact center environment. This position requires high quality customer service assistance when responding to inquiries pertaining to a variety of Primary Care Providers (PCP), Health Risk Screenings (HRS), and other campaigns. Medical Contact Center Agent will be responsible for scheduling and registering appointments for the Health System by utilizing all available informational tools and websites. Calls may consist of requests for additional insurance plan information, such as, id cards, welcome packets, PCP changes, and transfers to other contact centers.**
**PRINCIPLE DUTIES AND RESPONSIBILITIES, BUT ARE NOT LIMITED TO:**
+ **Effectively respond to inbound calls, voicemails, or emails promptly, politely, and professionally;**
+ **Obtain and enter accurate demographic information into the clients Health System application;**
+ **Accurately schedule and register patients for appointments utilizing the clients Health System software;**
+ **Accurately communicate appointment date, time, location and the provider's name to the patient;**
+ **Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization;**
+ **Conducting outbound calls to welcome members to the program and to conduct or schedule a Health Risk Screenings and other campaigns;**
+ **Follow the appropriate escalate protocols for Triage (red flag) calls;**
+ **Conduct research to confirm and validate insurance member demographics, specifically for, name, address and phone number;**
+ **Maintain up-to-date knowledge of the clients' Health System policies and procedures as they apply;**
+ **Adhere to the HIPAA (Privacy Act) as it relates to the confidentiality of information released with policies and procedure;**
+ **Performs other duties as assigned by Leadership.**
**QUALIFICATIONS:**
+ **High School diploma or equivalent required;**
+ **Customer Contact Center experience required;**
+ **Health Care experience a plus;**
+ **Ability to handle a call center environment. Work efficiently, accurately and be able to multi-task;**
+ **Ability to exercise good judgment to handle calls appropriately;**
+ **Must be able to navigate through multiple databases that are utilized though Health's software application;**
+ **Must be able to type a minimum of 30 words per minute with 95% or greater accuracy;**
+ **Must have excellent interpersonal and communication skills both written and orally;**
+ **Proven ability to work as a member of a team is required;**
+ **Will be required to complete program update training, as warranted, and successfully implement that knowledge in day-to-day operations;**
+ **Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential.**
**ADDITIONAL INFORMATION**
+ **The position is onsite with remote work a possibility after three months and based on the ability to work independently and successfully meet the required duties and key performance indicators;**
+ **Team members must have a smart phone to download and use an authentication application to gain access to the client data platform;**
+ **Team members must be aware and prepared that training will consist of 2 to 4 weeks of in-house and virtual training;**
+ **All team members will be required to attend scheduled in-house trainings sessions, coaching, and performance sessions;**
+ **All full-time team members will be scheduled 38.5 hours per week.**
**Employee Benefits**
**_BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:_**
+ **10 days paid vacation**
+ **12 paid holidays**
+ **6 sick days accrued over the year**
+ **Insurance Eligibility the 1st of the month after 30 days of employment**
+ **Medical, dental, and vision insurance offered**
+ **Short/long term disability**
+ **Life insurance 2x salary**
+ **Employee recognition events**
+ **Company matched 401(k) plan**
+ **Reasonably priced delicious food options on site (except at Glenview location)**
**The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.**
Is this job a match or a miss?
Apply Now
7
Paraprofessional Teaching Assistant
60684 Chicago
The Chicago Lighthouse
Posted 6 days ago
Job Viewed
Job Description
Full Time
**Chicago, IL, US**
**Salary Range:** $19.00 To $25.00 Hourly
**STATEMENT OF PURPOSE** **: Under the immediate supervision of the classroom teacher, assist in providing academic and independent living skills' instruction, developmental activities, and daily care to children with multiple, moderate to profound disabilities.**
**POSITION RESPONSIBILITIES** **:**
+ **Follow guidelines, goals and activities established for each student by teacher.**
+ **Administer goals and supports for individual students, under the guidance of the Special Education Teacher, per their IEPs.**
+ **Collect and maintain effective goal-based and behavioral data throughout the school day**
+ **Assist with physical and socialization needs of students.**
+ **Assist students in activities of daily living - i.e. toileting, feeding, personal hygiene, dressing, diapering, etc.**
+ **Assist in general orientation and mobility and exercises under the direction of appropriate staff (Physical Therapist, Occupational Therapist, Orientation & Mobility Instructor).**
+ **Participate with students on field trips and swimming activities, observing and guarding against accidents.**
+ **Observe and assist in completing weekly, monthly, and quarterly reports regarding students' behavior and development**
+ **Participate in staff meetings and assist in interpreting the program to parents and guests.**
+ **Attend curriculum and in-service meetings.**
+ **Exhibit constant concern for students' well-being and safety at all times while on school and agency premises.**
+ **Assist in keeping classrooms clean and orderly.**
+ **Perform other duties as assigned by supervisor.**
**SPECIFICATIONS** **:**
+ **ISBE Approved Para-professional Certificate**
+ **Special Education-based experience preferred**
+ **Experience in the educational setting preferred**
+ **Ability to assist with lifting and transferring students with physical disabilities; must be able to push wheelchairs as required.**
+ **Commitment to our mission of providing opportunities for people who are blind, visually impaired, dead-blind, or multi-disabled is essential.**
**Employee Benefits**
+ **1 hour vacation time per 35 hours worked, up to 40 hours per year**
+ **1 hour sick time per 35 hours worked, up to 48 hours per year**
+ **Employee recognition events**
+ **Company matched 401(k) plan**
+ **The Chicago Lighthouse Children's Development Center is a year-round therapeutic day school where team members receive paid respite throughout the year, including one week in the fall, spring, summer, and August before the new school year, plus a two-week winter respite.**
**The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.**
**Chicago, IL, US**
**Salary Range:** $19.00 To $25.00 Hourly
**STATEMENT OF PURPOSE** **: Under the immediate supervision of the classroom teacher, assist in providing academic and independent living skills' instruction, developmental activities, and daily care to children with multiple, moderate to profound disabilities.**
**POSITION RESPONSIBILITIES** **:**
+ **Follow guidelines, goals and activities established for each student by teacher.**
+ **Administer goals and supports for individual students, under the guidance of the Special Education Teacher, per their IEPs.**
+ **Collect and maintain effective goal-based and behavioral data throughout the school day**
+ **Assist with physical and socialization needs of students.**
+ **Assist students in activities of daily living - i.e. toileting, feeding, personal hygiene, dressing, diapering, etc.**
+ **Assist in general orientation and mobility and exercises under the direction of appropriate staff (Physical Therapist, Occupational Therapist, Orientation & Mobility Instructor).**
+ **Participate with students on field trips and swimming activities, observing and guarding against accidents.**
+ **Observe and assist in completing weekly, monthly, and quarterly reports regarding students' behavior and development**
+ **Participate in staff meetings and assist in interpreting the program to parents and guests.**
+ **Attend curriculum and in-service meetings.**
+ **Exhibit constant concern for students' well-being and safety at all times while on school and agency premises.**
+ **Assist in keeping classrooms clean and orderly.**
+ **Perform other duties as assigned by supervisor.**
**SPECIFICATIONS** **:**
+ **ISBE Approved Para-professional Certificate**
+ **Special Education-based experience preferred**
+ **Experience in the educational setting preferred**
+ **Ability to assist with lifting and transferring students with physical disabilities; must be able to push wheelchairs as required.**
+ **Commitment to our mission of providing opportunities for people who are blind, visually impaired, dead-blind, or multi-disabled is essential.**
**Employee Benefits**
+ **1 hour vacation time per 35 hours worked, up to 40 hours per year**
+ **1 hour sick time per 35 hours worked, up to 48 hours per year**
+ **Employee recognition events**
+ **Company matched 401(k) plan**
+ **The Chicago Lighthouse Children's Development Center is a year-round therapeutic day school where team members receive paid respite throughout the year, including one week in the fall, spring, summer, and August before the new school year, plus a two-week winter respite.**
**The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.**
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8