345 jobs in Unum Group
Enrollment Support Specialist
19904
Unum Group
Posted today
Job Viewed
Job Description
Job Posting End Date: July 20
When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
+ Award-winning culture
+ Inclusion and diversity as a priority
+ Performance Based Incentive Plans
+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
+ Generous PTO (including paid time to volunteer!)
+ Up to 9.5% 401(k) employer contribution
+ Mental health support
+ Career advancement opportunities
+ Student loan repayment options
+ Tuition reimbursement
+ Flexible work environments
**_*All the benefits listed above are subject to the terms of their individual Plans_** **.**
And that's just the beginning.
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
**General Summary:**
This position is responsible for delivering an optimal client and worker enrollment experience for clients utilizing UNUM Group's Virtual Enrollment Solutions Team. They are responsible for utilizing a strong working knowledge of Core products (Non-Affiliated) and voluntary product (UNUM Group's) portfolios to provide benefits education, retention of policies, quality assurance, technical support and assist with other project initiatives.
Must already be Health & Life Licensed in Resident State. Bi-lingual (Spanish) skillset is an asset, along with availability to work until 8pm EST nightly. Additional strengths would be ability to multi-task, fast learner, has enrolled on various platforms, and has worked in a call center environment before.
**Job Description Principal Duties and Responsibilities**
+ Provide virtual retention and enrollment assistance to workers in all 50 U.S. States
+ Receives inbound interactions from workers
+ Makes outbound calls as needed to workers
+ Q&A Support: Educate workers on benefits provided, and answers any questions workers may have on the enrollment offer
+ Technical Support: Assist workers with navigating their company provided website, materials, or platform to find benefits information and assist with completing enrollment as applicable
+ Retention Support: Educate workers on current benefits
+ Communication Support: Deliver key messages via a script around benefits or other key messages as requested by the client to the worker
+ Claims/Documentation Support: Remind workers where to go to file claims, or how to provide proof of documentation for select benefits and/or qualifying life events
+ Contact Support: provide contact information for benefits or HR resources to workers
+ Complete application when appropriate, but primarily provide benefits education or enrollment of non-affiliated insurance carrier products
+ Review all provided and necessary training/demos to service the need of the client/worker.
+ Utilize technology and additional resources to provide translation services.
+ Maintain Individual and Team performance metrics
+ Complete thorough Quality Assurance via review of metrics, auditing of calls, coaching/performance management sessions with Supervisors, and job shadows of others.
+ Document pertinent information about customer interactions
+ Upkeep/Submission of various forms, tickets, emails, and other resources with pertinent information that feeds Virtual Enrollment Solutions processes and reporting
+ Uses knowledge and understanding of all Core products (Non-Affiliated) and Voluntary benefit product (UNUM Group's) offerings, along with utilization of their resources, to provide benefits education and enrollment services to eligible workers and/or family members
+ Completes administrative tasks of tracking and submitting all necessary training requirements as an employee of UNUM, and to meet the training requirements of our clients.
+ Demonstration of Our Values through completing provided training offerings, and being involved in I & D/Volunteer groups and activities
+ Utilizes only UNUMs authorized and approved systems to complete all functions of the role to adhere to UNUM Groups policies, and compliance regulations for this role.
+ Participates in projects and initiatives as assigned
+ May perform other duties as assigned
**Job Specifications**
+ Prefer 4-year degree or equivalent in work related experience or industry designation.
+ Existing knowledge of full Core and Voluntary benefit product offerings (all products)
+ Must have/maintain necessary Life and Health licensing, plus any special state licensing requirements for Long Term Care
+ Completion of continuing education requirements to keep Life and Health license
+ Prior insurance, financial services, human resources, sales, training, and/or teaching experience highly desirable
+ Demonstrate good listening ability with exceptional interpersonal and communication skills needed to build relationships with management, co-workers, and workers
+ Ability to work in a fast-paced environment, both as part of a team and independently
+ Demonstrate resolve to achieve their personal and business goals
+ Demonstrate good organizational skills and ability to multi-task
+ Demonstrate strong computer literacy and knowledge of virtual technology spanning across a variety of platforms and applications, including the full Microsoft suite
+ Highly desired sales aptitude
+ Superior Customer Service Skills
+ Demonstrate ability to identify best practices and takes initiative to share ideas with team
+ Bi-lingual abilities are an asset
+ Part-Time Enrollment Support Specialist (ESS) committed to working 20 hours per week Quarter 1-3 of each calendar year, with an expectation of working near 40 hours per week Quarter 4 of each calendar year.
+ Full-Time ESS committed to working 40 hours per week
+ Expected to work shifts within the period of 8am to 8pm Eastern Standard Time during the business week of Monday-Friday. Shifts can change based on business need and coverage available.
+ Committed to not taking pre-planned Paid Time Off in October and November of each year.
~IN1
\#LI-KL1
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$40,000.00-$75,600.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Colonial Life
When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
+ Award-winning culture
+ Inclusion and diversity as a priority
+ Performance Based Incentive Plans
+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
+ Generous PTO (including paid time to volunteer!)
+ Up to 9.5% 401(k) employer contribution
+ Mental health support
+ Career advancement opportunities
+ Student loan repayment options
+ Tuition reimbursement
+ Flexible work environments
**_*All the benefits listed above are subject to the terms of their individual Plans_** **.**
And that's just the beginning.
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
**General Summary:**
This position is responsible for delivering an optimal client and worker enrollment experience for clients utilizing UNUM Group's Virtual Enrollment Solutions Team. They are responsible for utilizing a strong working knowledge of Core products (Non-Affiliated) and voluntary product (UNUM Group's) portfolios to provide benefits education, retention of policies, quality assurance, technical support and assist with other project initiatives.
Must already be Health & Life Licensed in Resident State. Bi-lingual (Spanish) skillset is an asset, along with availability to work until 8pm EST nightly. Additional strengths would be ability to multi-task, fast learner, has enrolled on various platforms, and has worked in a call center environment before.
**Job Description Principal Duties and Responsibilities**
+ Provide virtual retention and enrollment assistance to workers in all 50 U.S. States
+ Receives inbound interactions from workers
+ Makes outbound calls as needed to workers
+ Q&A Support: Educate workers on benefits provided, and answers any questions workers may have on the enrollment offer
+ Technical Support: Assist workers with navigating their company provided website, materials, or platform to find benefits information and assist with completing enrollment as applicable
+ Retention Support: Educate workers on current benefits
+ Communication Support: Deliver key messages via a script around benefits or other key messages as requested by the client to the worker
+ Claims/Documentation Support: Remind workers where to go to file claims, or how to provide proof of documentation for select benefits and/or qualifying life events
+ Contact Support: provide contact information for benefits or HR resources to workers
+ Complete application when appropriate, but primarily provide benefits education or enrollment of non-affiliated insurance carrier products
+ Review all provided and necessary training/demos to service the need of the client/worker.
+ Utilize technology and additional resources to provide translation services.
+ Maintain Individual and Team performance metrics
+ Complete thorough Quality Assurance via review of metrics, auditing of calls, coaching/performance management sessions with Supervisors, and job shadows of others.
+ Document pertinent information about customer interactions
+ Upkeep/Submission of various forms, tickets, emails, and other resources with pertinent information that feeds Virtual Enrollment Solutions processes and reporting
+ Uses knowledge and understanding of all Core products (Non-Affiliated) and Voluntary benefit product (UNUM Group's) offerings, along with utilization of their resources, to provide benefits education and enrollment services to eligible workers and/or family members
+ Completes administrative tasks of tracking and submitting all necessary training requirements as an employee of UNUM, and to meet the training requirements of our clients.
+ Demonstration of Our Values through completing provided training offerings, and being involved in I & D/Volunteer groups and activities
+ Utilizes only UNUMs authorized and approved systems to complete all functions of the role to adhere to UNUM Groups policies, and compliance regulations for this role.
+ Participates in projects and initiatives as assigned
+ May perform other duties as assigned
**Job Specifications**
+ Prefer 4-year degree or equivalent in work related experience or industry designation.
+ Existing knowledge of full Core and Voluntary benefit product offerings (all products)
+ Must have/maintain necessary Life and Health licensing, plus any special state licensing requirements for Long Term Care
+ Completion of continuing education requirements to keep Life and Health license
+ Prior insurance, financial services, human resources, sales, training, and/or teaching experience highly desirable
+ Demonstrate good listening ability with exceptional interpersonal and communication skills needed to build relationships with management, co-workers, and workers
+ Ability to work in a fast-paced environment, both as part of a team and independently
+ Demonstrate resolve to achieve their personal and business goals
+ Demonstrate good organizational skills and ability to multi-task
+ Demonstrate strong computer literacy and knowledge of virtual technology spanning across a variety of platforms and applications, including the full Microsoft suite
+ Highly desired sales aptitude
+ Superior Customer Service Skills
+ Demonstrate ability to identify best practices and takes initiative to share ideas with team
+ Bi-lingual abilities are an asset
+ Part-Time Enrollment Support Specialist (ESS) committed to working 20 hours per week Quarter 1-3 of each calendar year, with an expectation of working near 40 hours per week Quarter 4 of each calendar year.
+ Full-Time ESS committed to working 40 hours per week
+ Expected to work shifts within the period of 8am to 8pm Eastern Standard Time during the business week of Monday-Friday. Shifts can change based on business need and coverage available.
+ Committed to not taking pre-planned Paid Time Off in October and November of each year.
~IN1
\#LI-KL1
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$40,000.00-$75,600.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Colonial Life
Is this job a match or a miss?
Apply Now
0
Medical Consultant- Psychiatrist
19904
Unum Group
Posted today
Job Viewed
Job Description
When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
+ Award-winning culture
+ Inclusion and diversity as a priority
+ Performance Based Incentive Plans
+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
+ Generous PTO (including paid time to volunteer!)
+ Up to 9.5% 401(k) employer contribution
+ Mental health support
+ Career advancement opportunities
+ Student loan repayment options
+ Tuition reimbursement
+ Flexible work environments
**_*All the benefits listed above are subject to the terms of their individual Plans_** **.**
And that's just the beginning.
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
**General Summary:**
Unum is expanding our team of expert physicians to serve as Medical Consultants! Step into a role that lets you leverage your clinical expertise without the demands of face‑to‑face patient care. If you're board-certified in Psychiatry, as a Medical Consultant at Unum you'll enjoy a full but well-balanced schedule with the freedom to focus on thoughtful, analytical work. This position offers the rare opportunity to apply your medical knowledge in a new way- you'll review and evaluate medical documentation for disability claims in a collaborative, team-oriented environment. Enjoy competitive benefits, generous PTO, and more. If you're seeking intellectually stimulating work with meaningful impact, this role offers a refreshing next chapter in your career."
This position is responsible for providing expert medical analysis of claims files (or underwriting applications) across Unum US product lines. The incumbent provides high quality, timely, and efficient medical consultative services to the Benefits Center. The Medical Consultant adheres to current regulatory, claim process, and internal workflow standards as set forth in the Benefits Center Claims Manual, underwriting manual, and associated documentation. The incumbent adheres to accepted norms of medical practices and Code of Conduct guidelines. Physicians and psychologists conduct their reviews and analyses within appropriate ethical standards and maintain their professional licenses and Board certifications. This role is expected to provide excellent customer service and to interact on a regular basis with business partners, health care providers, and other specialized resources.
**Principal Duties and Responsibilities**
+ Provide timely, clear medical direction and opinions to team partners, with reasoned forensic analysis to support the medical opinions
+ Partner/consult with fellow medical consultants when appropriate to ensure the completion of a whole person analysis
+ Apply medical knowledge to determine functional capacity through assessment of medical and other data related to impairment, regarding accuracy of diagnoses, treatment plans, duration guidelines, and prognosis
+ Provide relevant medical education and knowledge to others in terms appropriate and understandable to the intended audience
+ Perform telephone contacts with the insured's healthcare providers to gather medical information and to facilitate a better understanding of the claimant's functional abilities
+ Make timely and appropriate referrals for second opinion reviews when appropriate or required according to current guidelines and best practices
+ Demonstrate ability to manage and complete high volumes of assigned work, maintain consistently good turnaround times, and operate with a sense of urgency
+ Focus not only on individual workload, but on the team/group work volumes to ensure organizational success
+ Receive feedback and follow through with appropriate behaviors/actions
+ Perform other duties as assigned
**Job Specifications**
+ Professional Degree (MD, DO, PhD, PsyD)
+ Active, unrestricted US medical license
+ Board certification required for physicians in their area of specialty
+ Minimum of five years of clinical experience in medical specialty
+ Strong team and collaborative skills. Ability to work in a fast paced, team based, corporate environment
+ Ability to mentor others and to give and receive constructive, behaviorally based feedback with peers and partners
~IN1
\#LI-RA1
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$133,500.00-$274,100.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
+ Award-winning culture
+ Inclusion and diversity as a priority
+ Performance Based Incentive Plans
+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
+ Generous PTO (including paid time to volunteer!)
+ Up to 9.5% 401(k) employer contribution
+ Mental health support
+ Career advancement opportunities
+ Student loan repayment options
+ Tuition reimbursement
+ Flexible work environments
**_*All the benefits listed above are subject to the terms of their individual Plans_** **.**
And that's just the beginning.
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
**General Summary:**
Unum is expanding our team of expert physicians to serve as Medical Consultants! Step into a role that lets you leverage your clinical expertise without the demands of face‑to‑face patient care. If you're board-certified in Psychiatry, as a Medical Consultant at Unum you'll enjoy a full but well-balanced schedule with the freedom to focus on thoughtful, analytical work. This position offers the rare opportunity to apply your medical knowledge in a new way- you'll review and evaluate medical documentation for disability claims in a collaborative, team-oriented environment. Enjoy competitive benefits, generous PTO, and more. If you're seeking intellectually stimulating work with meaningful impact, this role offers a refreshing next chapter in your career."
This position is responsible for providing expert medical analysis of claims files (or underwriting applications) across Unum US product lines. The incumbent provides high quality, timely, and efficient medical consultative services to the Benefits Center. The Medical Consultant adheres to current regulatory, claim process, and internal workflow standards as set forth in the Benefits Center Claims Manual, underwriting manual, and associated documentation. The incumbent adheres to accepted norms of medical practices and Code of Conduct guidelines. Physicians and psychologists conduct their reviews and analyses within appropriate ethical standards and maintain their professional licenses and Board certifications. This role is expected to provide excellent customer service and to interact on a regular basis with business partners, health care providers, and other specialized resources.
**Principal Duties and Responsibilities**
+ Provide timely, clear medical direction and opinions to team partners, with reasoned forensic analysis to support the medical opinions
+ Partner/consult with fellow medical consultants when appropriate to ensure the completion of a whole person analysis
+ Apply medical knowledge to determine functional capacity through assessment of medical and other data related to impairment, regarding accuracy of diagnoses, treatment plans, duration guidelines, and prognosis
+ Provide relevant medical education and knowledge to others in terms appropriate and understandable to the intended audience
+ Perform telephone contacts with the insured's healthcare providers to gather medical information and to facilitate a better understanding of the claimant's functional abilities
+ Make timely and appropriate referrals for second opinion reviews when appropriate or required according to current guidelines and best practices
+ Demonstrate ability to manage and complete high volumes of assigned work, maintain consistently good turnaround times, and operate with a sense of urgency
+ Focus not only on individual workload, but on the team/group work volumes to ensure organizational success
+ Receive feedback and follow through with appropriate behaviors/actions
+ Perform other duties as assigned
**Job Specifications**
+ Professional Degree (MD, DO, PhD, PsyD)
+ Active, unrestricted US medical license
+ Board certification required for physicians in their area of specialty
+ Minimum of five years of clinical experience in medical specialty
+ Strong team and collaborative skills. Ability to work in a fast paced, team based, corporate environment
+ Ability to mentor others and to give and receive constructive, behaviorally based feedback with peers and partners
~IN1
\#LI-RA1
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$133,500.00-$274,100.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum
Is this job a match or a miss?
Apply Now
1
Enrollment Support Specialist
98507
Unum Group
Posted today
Job Viewed
Job Description
Job Posting End Date: July 20
When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
+ Award-winning culture
+ Inclusion and diversity as a priority
+ Performance Based Incentive Plans
+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
+ Generous PTO (including paid time to volunteer!)
+ Up to 9.5% 401(k) employer contribution
+ Mental health support
+ Career advancement opportunities
+ Student loan repayment options
+ Tuition reimbursement
+ Flexible work environments
**_*All the benefits listed above are subject to the terms of their individual Plans_** **.**
And that's just the beginning.
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
**General Summary:**
This position is responsible for delivering an optimal client and worker enrollment experience for clients utilizing UNUM Group's Virtual Enrollment Solutions Team. They are responsible for utilizing a strong working knowledge of Core products (Non-Affiliated) and voluntary product (UNUM Group's) portfolios to provide benefits education, retention of policies, quality assurance, technical support and assist with other project initiatives.
Must already be Health & Life Licensed in Resident State. Bi-lingual (Spanish) skillset is an asset, along with availability to work until 8pm EST nightly. Additional strengths would be ability to multi-task, fast learner, has enrolled on various platforms, and has worked in a call center environment before.
**Job Description Principal Duties and Responsibilities**
+ Provide virtual retention and enrollment assistance to workers in all 50 U.S. States
+ Receives inbound interactions from workers
+ Makes outbound calls as needed to workers
+ Q&A Support: Educate workers on benefits provided, and answers any questions workers may have on the enrollment offer
+ Technical Support: Assist workers with navigating their company provided website, materials, or platform to find benefits information and assist with completing enrollment as applicable
+ Retention Support: Educate workers on current benefits
+ Communication Support: Deliver key messages via a script around benefits or other key messages as requested by the client to the worker
+ Claims/Documentation Support: Remind workers where to go to file claims, or how to provide proof of documentation for select benefits and/or qualifying life events
+ Contact Support: provide contact information for benefits or HR resources to workers
+ Complete application when appropriate, but primarily provide benefits education or enrollment of non-affiliated insurance carrier products
+ Review all provided and necessary training/demos to service the need of the client/worker.
+ Utilize technology and additional resources to provide translation services.
+ Maintain Individual and Team performance metrics
+ Complete thorough Quality Assurance via review of metrics, auditing of calls, coaching/performance management sessions with Supervisors, and job shadows of others.
+ Document pertinent information about customer interactions
+ Upkeep/Submission of various forms, tickets, emails, and other resources with pertinent information that feeds Virtual Enrollment Solutions processes and reporting
+ Uses knowledge and understanding of all Core products (Non-Affiliated) and Voluntary benefit product (UNUM Group's) offerings, along with utilization of their resources, to provide benefits education and enrollment services to eligible workers and/or family members
+ Completes administrative tasks of tracking and submitting all necessary training requirements as an employee of UNUM, and to meet the training requirements of our clients.
+ Demonstration of Our Values through completing provided training offerings, and being involved in I & D/Volunteer groups and activities
+ Utilizes only UNUMs authorized and approved systems to complete all functions of the role to adhere to UNUM Groups policies, and compliance regulations for this role.
+ Participates in projects and initiatives as assigned
+ May perform other duties as assigned
**Job Specifications**
+ Prefer 4-year degree or equivalent in work related experience or industry designation.
+ Existing knowledge of full Core and Voluntary benefit product offerings (all products)
+ Must have/maintain necessary Life and Health licensing, plus any special state licensing requirements for Long Term Care
+ Completion of continuing education requirements to keep Life and Health license
+ Prior insurance, financial services, human resources, sales, training, and/or teaching experience highly desirable
+ Demonstrate good listening ability with exceptional interpersonal and communication skills needed to build relationships with management, co-workers, and workers
+ Ability to work in a fast-paced environment, both as part of a team and independently
+ Demonstrate resolve to achieve their personal and business goals
+ Demonstrate good organizational skills and ability to multi-task
+ Demonstrate strong computer literacy and knowledge of virtual technology spanning across a variety of platforms and applications, including the full Microsoft suite
+ Highly desired sales aptitude
+ Superior Customer Service Skills
+ Demonstrate ability to identify best practices and takes initiative to share ideas with team
+ Bi-lingual abilities are an asset
+ Part-Time Enrollment Support Specialist (ESS) committed to working 20 hours per week Quarter 1-3 of each calendar year, with an expectation of working near 40 hours per week Quarter 4 of each calendar year.
+ Full-Time ESS committed to working 40 hours per week
+ Expected to work shifts within the period of 8am to 8pm Eastern Standard Time during the business week of Monday-Friday. Shifts can change based on business need and coverage available.
+ Committed to not taking pre-planned Paid Time Off in October and November of each year.
~IN1
\#LI-KL1
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$40,000.00-$75,600.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Colonial Life
When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
+ Award-winning culture
+ Inclusion and diversity as a priority
+ Performance Based Incentive Plans
+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
+ Generous PTO (including paid time to volunteer!)
+ Up to 9.5% 401(k) employer contribution
+ Mental health support
+ Career advancement opportunities
+ Student loan repayment options
+ Tuition reimbursement
+ Flexible work environments
**_*All the benefits listed above are subject to the terms of their individual Plans_** **.**
And that's just the beginning.
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
**General Summary:**
This position is responsible for delivering an optimal client and worker enrollment experience for clients utilizing UNUM Group's Virtual Enrollment Solutions Team. They are responsible for utilizing a strong working knowledge of Core products (Non-Affiliated) and voluntary product (UNUM Group's) portfolios to provide benefits education, retention of policies, quality assurance, technical support and assist with other project initiatives.
Must already be Health & Life Licensed in Resident State. Bi-lingual (Spanish) skillset is an asset, along with availability to work until 8pm EST nightly. Additional strengths would be ability to multi-task, fast learner, has enrolled on various platforms, and has worked in a call center environment before.
**Job Description Principal Duties and Responsibilities**
+ Provide virtual retention and enrollment assistance to workers in all 50 U.S. States
+ Receives inbound interactions from workers
+ Makes outbound calls as needed to workers
+ Q&A Support: Educate workers on benefits provided, and answers any questions workers may have on the enrollment offer
+ Technical Support: Assist workers with navigating their company provided website, materials, or platform to find benefits information and assist with completing enrollment as applicable
+ Retention Support: Educate workers on current benefits
+ Communication Support: Deliver key messages via a script around benefits or other key messages as requested by the client to the worker
+ Claims/Documentation Support: Remind workers where to go to file claims, or how to provide proof of documentation for select benefits and/or qualifying life events
+ Contact Support: provide contact information for benefits or HR resources to workers
+ Complete application when appropriate, but primarily provide benefits education or enrollment of non-affiliated insurance carrier products
+ Review all provided and necessary training/demos to service the need of the client/worker.
+ Utilize technology and additional resources to provide translation services.
+ Maintain Individual and Team performance metrics
+ Complete thorough Quality Assurance via review of metrics, auditing of calls, coaching/performance management sessions with Supervisors, and job shadows of others.
+ Document pertinent information about customer interactions
+ Upkeep/Submission of various forms, tickets, emails, and other resources with pertinent information that feeds Virtual Enrollment Solutions processes and reporting
+ Uses knowledge and understanding of all Core products (Non-Affiliated) and Voluntary benefit product (UNUM Group's) offerings, along with utilization of their resources, to provide benefits education and enrollment services to eligible workers and/or family members
+ Completes administrative tasks of tracking and submitting all necessary training requirements as an employee of UNUM, and to meet the training requirements of our clients.
+ Demonstration of Our Values through completing provided training offerings, and being involved in I & D/Volunteer groups and activities
+ Utilizes only UNUMs authorized and approved systems to complete all functions of the role to adhere to UNUM Groups policies, and compliance regulations for this role.
+ Participates in projects and initiatives as assigned
+ May perform other duties as assigned
**Job Specifications**
+ Prefer 4-year degree or equivalent in work related experience or industry designation.
+ Existing knowledge of full Core and Voluntary benefit product offerings (all products)
+ Must have/maintain necessary Life and Health licensing, plus any special state licensing requirements for Long Term Care
+ Completion of continuing education requirements to keep Life and Health license
+ Prior insurance, financial services, human resources, sales, training, and/or teaching experience highly desirable
+ Demonstrate good listening ability with exceptional interpersonal and communication skills needed to build relationships with management, co-workers, and workers
+ Ability to work in a fast-paced environment, both as part of a team and independently
+ Demonstrate resolve to achieve their personal and business goals
+ Demonstrate good organizational skills and ability to multi-task
+ Demonstrate strong computer literacy and knowledge of virtual technology spanning across a variety of platforms and applications, including the full Microsoft suite
+ Highly desired sales aptitude
+ Superior Customer Service Skills
+ Demonstrate ability to identify best practices and takes initiative to share ideas with team
+ Bi-lingual abilities are an asset
+ Part-Time Enrollment Support Specialist (ESS) committed to working 20 hours per week Quarter 1-3 of each calendar year, with an expectation of working near 40 hours per week Quarter 4 of each calendar year.
+ Full-Time ESS committed to working 40 hours per week
+ Expected to work shifts within the period of 8am to 8pm Eastern Standard Time during the business week of Monday-Friday. Shifts can change based on business need and coverage available.
+ Committed to not taking pre-planned Paid Time Off in October and November of each year.
~IN1
\#LI-KL1
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$40,000.00-$75,600.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Colonial Life
Is this job a match or a miss?
Apply Now
2
Medical Consultant- Psychiatrist
98507
Unum Group
Posted today
Job Viewed
Job Description
When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
+ Award-winning culture
+ Inclusion and diversity as a priority
+ Performance Based Incentive Plans
+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
+ Generous PTO (including paid time to volunteer!)
+ Up to 9.5% 401(k) employer contribution
+ Mental health support
+ Career advancement opportunities
+ Student loan repayment options
+ Tuition reimbursement
+ Flexible work environments
**_*All the benefits listed above are subject to the terms of their individual Plans_** **.**
And that's just the beginning.
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
**General Summary:**
Unum is expanding our team of expert physicians to serve as Medical Consultants! Step into a role that lets you leverage your clinical expertise without the demands of face‑to‑face patient care. If you're board-certified in Psychiatry, as a Medical Consultant at Unum you'll enjoy a full but well-balanced schedule with the freedom to focus on thoughtful, analytical work. This position offers the rare opportunity to apply your medical knowledge in a new way- you'll review and evaluate medical documentation for disability claims in a collaborative, team-oriented environment. Enjoy competitive benefits, generous PTO, and more. If you're seeking intellectually stimulating work with meaningful impact, this role offers a refreshing next chapter in your career."
This position is responsible for providing expert medical analysis of claims files (or underwriting applications) across Unum US product lines. The incumbent provides high quality, timely, and efficient medical consultative services to the Benefits Center. The Medical Consultant adheres to current regulatory, claim process, and internal workflow standards as set forth in the Benefits Center Claims Manual, underwriting manual, and associated documentation. The incumbent adheres to accepted norms of medical practices and Code of Conduct guidelines. Physicians and psychologists conduct their reviews and analyses within appropriate ethical standards and maintain their professional licenses and Board certifications. This role is expected to provide excellent customer service and to interact on a regular basis with business partners, health care providers, and other specialized resources.
**Principal Duties and Responsibilities**
+ Provide timely, clear medical direction and opinions to team partners, with reasoned forensic analysis to support the medical opinions
+ Partner/consult with fellow medical consultants when appropriate to ensure the completion of a whole person analysis
+ Apply medical knowledge to determine functional capacity through assessment of medical and other data related to impairment, regarding accuracy of diagnoses, treatment plans, duration guidelines, and prognosis
+ Provide relevant medical education and knowledge to others in terms appropriate and understandable to the intended audience
+ Perform telephone contacts with the insured's healthcare providers to gather medical information and to facilitate a better understanding of the claimant's functional abilities
+ Make timely and appropriate referrals for second opinion reviews when appropriate or required according to current guidelines and best practices
+ Demonstrate ability to manage and complete high volumes of assigned work, maintain consistently good turnaround times, and operate with a sense of urgency
+ Focus not only on individual workload, but on the team/group work volumes to ensure organizational success
+ Receive feedback and follow through with appropriate behaviors/actions
+ Perform other duties as assigned
**Job Specifications**
+ Professional Degree (MD, DO, PhD, PsyD)
+ Active, unrestricted US medical license
+ Board certification required for physicians in their area of specialty
+ Minimum of five years of clinical experience in medical specialty
+ Strong team and collaborative skills. Ability to work in a fast paced, team based, corporate environment
+ Ability to mentor others and to give and receive constructive, behaviorally based feedback with peers and partners
~IN1
\#LI-RA1
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$133,500.00-$274,100.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
+ Award-winning culture
+ Inclusion and diversity as a priority
+ Performance Based Incentive Plans
+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
+ Generous PTO (including paid time to volunteer!)
+ Up to 9.5% 401(k) employer contribution
+ Mental health support
+ Career advancement opportunities
+ Student loan repayment options
+ Tuition reimbursement
+ Flexible work environments
**_*All the benefits listed above are subject to the terms of their individual Plans_** **.**
And that's just the beginning.
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
**General Summary:**
Unum is expanding our team of expert physicians to serve as Medical Consultants! Step into a role that lets you leverage your clinical expertise without the demands of face‑to‑face patient care. If you're board-certified in Psychiatry, as a Medical Consultant at Unum you'll enjoy a full but well-balanced schedule with the freedom to focus on thoughtful, analytical work. This position offers the rare opportunity to apply your medical knowledge in a new way- you'll review and evaluate medical documentation for disability claims in a collaborative, team-oriented environment. Enjoy competitive benefits, generous PTO, and more. If you're seeking intellectually stimulating work with meaningful impact, this role offers a refreshing next chapter in your career."
This position is responsible for providing expert medical analysis of claims files (or underwriting applications) across Unum US product lines. The incumbent provides high quality, timely, and efficient medical consultative services to the Benefits Center. The Medical Consultant adheres to current regulatory, claim process, and internal workflow standards as set forth in the Benefits Center Claims Manual, underwriting manual, and associated documentation. The incumbent adheres to accepted norms of medical practices and Code of Conduct guidelines. Physicians and psychologists conduct their reviews and analyses within appropriate ethical standards and maintain their professional licenses and Board certifications. This role is expected to provide excellent customer service and to interact on a regular basis with business partners, health care providers, and other specialized resources.
**Principal Duties and Responsibilities**
+ Provide timely, clear medical direction and opinions to team partners, with reasoned forensic analysis to support the medical opinions
+ Partner/consult with fellow medical consultants when appropriate to ensure the completion of a whole person analysis
+ Apply medical knowledge to determine functional capacity through assessment of medical and other data related to impairment, regarding accuracy of diagnoses, treatment plans, duration guidelines, and prognosis
+ Provide relevant medical education and knowledge to others in terms appropriate and understandable to the intended audience
+ Perform telephone contacts with the insured's healthcare providers to gather medical information and to facilitate a better understanding of the claimant's functional abilities
+ Make timely and appropriate referrals for second opinion reviews when appropriate or required according to current guidelines and best practices
+ Demonstrate ability to manage and complete high volumes of assigned work, maintain consistently good turnaround times, and operate with a sense of urgency
+ Focus not only on individual workload, but on the team/group work volumes to ensure organizational success
+ Receive feedback and follow through with appropriate behaviors/actions
+ Perform other duties as assigned
**Job Specifications**
+ Professional Degree (MD, DO, PhD, PsyD)
+ Active, unrestricted US medical license
+ Board certification required for physicians in their area of specialty
+ Minimum of five years of clinical experience in medical specialty
+ Strong team and collaborative skills. Ability to work in a fast paced, team based, corporate environment
+ Ability to mentor others and to give and receive constructive, behaviorally based feedback with peers and partners
~IN1
\#LI-RA1
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$133,500.00-$274,100.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum
Is this job a match or a miss?
Apply Now
3
Enrollment Support Specialist
30309
Unum Group
Posted today
Job Viewed
Job Description
Job Posting End Date: July 20
When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
+ Award-winning culture
+ Inclusion and diversity as a priority
+ Performance Based Incentive Plans
+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
+ Generous PTO (including paid time to volunteer!)
+ Up to 9.5% 401(k) employer contribution
+ Mental health support
+ Career advancement opportunities
+ Student loan repayment options
+ Tuition reimbursement
+ Flexible work environments
**_*All the benefits listed above are subject to the terms of their individual Plans_** **.**
And that's just the beginning.
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
**General Summary:**
This position is responsible for delivering an optimal client and worker enrollment experience for clients utilizing UNUM Group's Virtual Enrollment Solutions Team. They are responsible for utilizing a strong working knowledge of Core products (Non-Affiliated) and voluntary product (UNUM Group's) portfolios to provide benefits education, retention of policies, quality assurance, technical support and assist with other project initiatives.
Must already be Health & Life Licensed in Resident State. Bi-lingual (Spanish) skillset is an asset, along with availability to work until 8pm EST nightly. Additional strengths would be ability to multi-task, fast learner, has enrolled on various platforms, and has worked in a call center environment before.
**Job Description Principal Duties and Responsibilities**
+ Provide virtual retention and enrollment assistance to workers in all 50 U.S. States
+ Receives inbound interactions from workers
+ Makes outbound calls as needed to workers
+ Q&A Support: Educate workers on benefits provided, and answers any questions workers may have on the enrollment offer
+ Technical Support: Assist workers with navigating their company provided website, materials, or platform to find benefits information and assist with completing enrollment as applicable
+ Retention Support: Educate workers on current benefits
+ Communication Support: Deliver key messages via a script around benefits or other key messages as requested by the client to the worker
+ Claims/Documentation Support: Remind workers where to go to file claims, or how to provide proof of documentation for select benefits and/or qualifying life events
+ Contact Support: provide contact information for benefits or HR resources to workers
+ Complete application when appropriate, but primarily provide benefits education or enrollment of non-affiliated insurance carrier products
+ Review all provided and necessary training/demos to service the need of the client/worker.
+ Utilize technology and additional resources to provide translation services.
+ Maintain Individual and Team performance metrics
+ Complete thorough Quality Assurance via review of metrics, auditing of calls, coaching/performance management sessions with Supervisors, and job shadows of others.
+ Document pertinent information about customer interactions
+ Upkeep/Submission of various forms, tickets, emails, and other resources with pertinent information that feeds Virtual Enrollment Solutions processes and reporting
+ Uses knowledge and understanding of all Core products (Non-Affiliated) and Voluntary benefit product (UNUM Group's) offerings, along with utilization of their resources, to provide benefits education and enrollment services to eligible workers and/or family members
+ Completes administrative tasks of tracking and submitting all necessary training requirements as an employee of UNUM, and to meet the training requirements of our clients.
+ Demonstration of Our Values through completing provided training offerings, and being involved in I & D/Volunteer groups and activities
+ Utilizes only UNUMs authorized and approved systems to complete all functions of the role to adhere to UNUM Groups policies, and compliance regulations for this role.
+ Participates in projects and initiatives as assigned
+ May perform other duties as assigned
**Job Specifications**
+ Prefer 4-year degree or equivalent in work related experience or industry designation.
+ Existing knowledge of full Core and Voluntary benefit product offerings (all products)
+ Must have/maintain necessary Life and Health licensing, plus any special state licensing requirements for Long Term Care
+ Completion of continuing education requirements to keep Life and Health license
+ Prior insurance, financial services, human resources, sales, training, and/or teaching experience highly desirable
+ Demonstrate good listening ability with exceptional interpersonal and communication skills needed to build relationships with management, co-workers, and workers
+ Ability to work in a fast-paced environment, both as part of a team and independently
+ Demonstrate resolve to achieve their personal and business goals
+ Demonstrate good organizational skills and ability to multi-task
+ Demonstrate strong computer literacy and knowledge of virtual technology spanning across a variety of platforms and applications, including the full Microsoft suite
+ Highly desired sales aptitude
+ Superior Customer Service Skills
+ Demonstrate ability to identify best practices and takes initiative to share ideas with team
+ Bi-lingual abilities are an asset
+ Part-Time Enrollment Support Specialist (ESS) committed to working 20 hours per week Quarter 1-3 of each calendar year, with an expectation of working near 40 hours per week Quarter 4 of each calendar year.
+ Full-Time ESS committed to working 40 hours per week
+ Expected to work shifts within the period of 8am to 8pm Eastern Standard Time during the business week of Monday-Friday. Shifts can change based on business need and coverage available.
+ Committed to not taking pre-planned Paid Time Off in October and November of each year.
~IN1
\#LI-KL1
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$40,000.00-$75,600.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Colonial Life
When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
+ Award-winning culture
+ Inclusion and diversity as a priority
+ Performance Based Incentive Plans
+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
+ Generous PTO (including paid time to volunteer!)
+ Up to 9.5% 401(k) employer contribution
+ Mental health support
+ Career advancement opportunities
+ Student loan repayment options
+ Tuition reimbursement
+ Flexible work environments
**_*All the benefits listed above are subject to the terms of their individual Plans_** **.**
And that's just the beginning.
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
**General Summary:**
This position is responsible for delivering an optimal client and worker enrollment experience for clients utilizing UNUM Group's Virtual Enrollment Solutions Team. They are responsible for utilizing a strong working knowledge of Core products (Non-Affiliated) and voluntary product (UNUM Group's) portfolios to provide benefits education, retention of policies, quality assurance, technical support and assist with other project initiatives.
Must already be Health & Life Licensed in Resident State. Bi-lingual (Spanish) skillset is an asset, along with availability to work until 8pm EST nightly. Additional strengths would be ability to multi-task, fast learner, has enrolled on various platforms, and has worked in a call center environment before.
**Job Description Principal Duties and Responsibilities**
+ Provide virtual retention and enrollment assistance to workers in all 50 U.S. States
+ Receives inbound interactions from workers
+ Makes outbound calls as needed to workers
+ Q&A Support: Educate workers on benefits provided, and answers any questions workers may have on the enrollment offer
+ Technical Support: Assist workers with navigating their company provided website, materials, or platform to find benefits information and assist with completing enrollment as applicable
+ Retention Support: Educate workers on current benefits
+ Communication Support: Deliver key messages via a script around benefits or other key messages as requested by the client to the worker
+ Claims/Documentation Support: Remind workers where to go to file claims, or how to provide proof of documentation for select benefits and/or qualifying life events
+ Contact Support: provide contact information for benefits or HR resources to workers
+ Complete application when appropriate, but primarily provide benefits education or enrollment of non-affiliated insurance carrier products
+ Review all provided and necessary training/demos to service the need of the client/worker.
+ Utilize technology and additional resources to provide translation services.
+ Maintain Individual and Team performance metrics
+ Complete thorough Quality Assurance via review of metrics, auditing of calls, coaching/performance management sessions with Supervisors, and job shadows of others.
+ Document pertinent information about customer interactions
+ Upkeep/Submission of various forms, tickets, emails, and other resources with pertinent information that feeds Virtual Enrollment Solutions processes and reporting
+ Uses knowledge and understanding of all Core products (Non-Affiliated) and Voluntary benefit product (UNUM Group's) offerings, along with utilization of their resources, to provide benefits education and enrollment services to eligible workers and/or family members
+ Completes administrative tasks of tracking and submitting all necessary training requirements as an employee of UNUM, and to meet the training requirements of our clients.
+ Demonstration of Our Values through completing provided training offerings, and being involved in I & D/Volunteer groups and activities
+ Utilizes only UNUMs authorized and approved systems to complete all functions of the role to adhere to UNUM Groups policies, and compliance regulations for this role.
+ Participates in projects and initiatives as assigned
+ May perform other duties as assigned
**Job Specifications**
+ Prefer 4-year degree or equivalent in work related experience or industry designation.
+ Existing knowledge of full Core and Voluntary benefit product offerings (all products)
+ Must have/maintain necessary Life and Health licensing, plus any special state licensing requirements for Long Term Care
+ Completion of continuing education requirements to keep Life and Health license
+ Prior insurance, financial services, human resources, sales, training, and/or teaching experience highly desirable
+ Demonstrate good listening ability with exceptional interpersonal and communication skills needed to build relationships with management, co-workers, and workers
+ Ability to work in a fast-paced environment, both as part of a team and independently
+ Demonstrate resolve to achieve their personal and business goals
+ Demonstrate good organizational skills and ability to multi-task
+ Demonstrate strong computer literacy and knowledge of virtual technology spanning across a variety of platforms and applications, including the full Microsoft suite
+ Highly desired sales aptitude
+ Superior Customer Service Skills
+ Demonstrate ability to identify best practices and takes initiative to share ideas with team
+ Bi-lingual abilities are an asset
+ Part-Time Enrollment Support Specialist (ESS) committed to working 20 hours per week Quarter 1-3 of each calendar year, with an expectation of working near 40 hours per week Quarter 4 of each calendar year.
+ Full-Time ESS committed to working 40 hours per week
+ Expected to work shifts within the period of 8am to 8pm Eastern Standard Time during the business week of Monday-Friday. Shifts can change based on business need and coverage available.
+ Committed to not taking pre-planned Paid Time Off in October and November of each year.
~IN1
\#LI-KL1
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$40,000.00-$75,600.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Colonial Life
Is this job a match or a miss?
Apply Now
4
Medical Consultant- Psychiatrist
30309
Unum Group
Posted today
Job Viewed
Job Description
When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
+ Award-winning culture
+ Inclusion and diversity as a priority
+ Performance Based Incentive Plans
+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
+ Generous PTO (including paid time to volunteer!)
+ Up to 9.5% 401(k) employer contribution
+ Mental health support
+ Career advancement opportunities
+ Student loan repayment options
+ Tuition reimbursement
+ Flexible work environments
**_*All the benefits listed above are subject to the terms of their individual Plans_** **.**
And that's just the beginning.
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
**General Summary:**
Unum is expanding our team of expert physicians to serve as Medical Consultants! Step into a role that lets you leverage your clinical expertise without the demands of face‑to‑face patient care. If you're board-certified in Psychiatry, as a Medical Consultant at Unum you'll enjoy a full but well-balanced schedule with the freedom to focus on thoughtful, analytical work. This position offers the rare opportunity to apply your medical knowledge in a new way- you'll review and evaluate medical documentation for disability claims in a collaborative, team-oriented environment. Enjoy competitive benefits, generous PTO, and more. If you're seeking intellectually stimulating work with meaningful impact, this role offers a refreshing next chapter in your career."
This position is responsible for providing expert medical analysis of claims files (or underwriting applications) across Unum US product lines. The incumbent provides high quality, timely, and efficient medical consultative services to the Benefits Center. The Medical Consultant adheres to current regulatory, claim process, and internal workflow standards as set forth in the Benefits Center Claims Manual, underwriting manual, and associated documentation. The incumbent adheres to accepted norms of medical practices and Code of Conduct guidelines. Physicians and psychologists conduct their reviews and analyses within appropriate ethical standards and maintain their professional licenses and Board certifications. This role is expected to provide excellent customer service and to interact on a regular basis with business partners, health care providers, and other specialized resources.
**Principal Duties and Responsibilities**
+ Provide timely, clear medical direction and opinions to team partners, with reasoned forensic analysis to support the medical opinions
+ Partner/consult with fellow medical consultants when appropriate to ensure the completion of a whole person analysis
+ Apply medical knowledge to determine functional capacity through assessment of medical and other data related to impairment, regarding accuracy of diagnoses, treatment plans, duration guidelines, and prognosis
+ Provide relevant medical education and knowledge to others in terms appropriate and understandable to the intended audience
+ Perform telephone contacts with the insured's healthcare providers to gather medical information and to facilitate a better understanding of the claimant's functional abilities
+ Make timely and appropriate referrals for second opinion reviews when appropriate or required according to current guidelines and best practices
+ Demonstrate ability to manage and complete high volumes of assigned work, maintain consistently good turnaround times, and operate with a sense of urgency
+ Focus not only on individual workload, but on the team/group work volumes to ensure organizational success
+ Receive feedback and follow through with appropriate behaviors/actions
+ Perform other duties as assigned
**Job Specifications**
+ Professional Degree (MD, DO, PhD, PsyD)
+ Active, unrestricted US medical license
+ Board certification required for physicians in their area of specialty
+ Minimum of five years of clinical experience in medical specialty
+ Strong team and collaborative skills. Ability to work in a fast paced, team based, corporate environment
+ Ability to mentor others and to give and receive constructive, behaviorally based feedback with peers and partners
~IN1
\#LI-RA1
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$133,500.00-$274,100.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
+ Award-winning culture
+ Inclusion and diversity as a priority
+ Performance Based Incentive Plans
+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
+ Generous PTO (including paid time to volunteer!)
+ Up to 9.5% 401(k) employer contribution
+ Mental health support
+ Career advancement opportunities
+ Student loan repayment options
+ Tuition reimbursement
+ Flexible work environments
**_*All the benefits listed above are subject to the terms of their individual Plans_** **.**
And that's just the beginning.
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
**General Summary:**
Unum is expanding our team of expert physicians to serve as Medical Consultants! Step into a role that lets you leverage your clinical expertise without the demands of face‑to‑face patient care. If you're board-certified in Psychiatry, as a Medical Consultant at Unum you'll enjoy a full but well-balanced schedule with the freedom to focus on thoughtful, analytical work. This position offers the rare opportunity to apply your medical knowledge in a new way- you'll review and evaluate medical documentation for disability claims in a collaborative, team-oriented environment. Enjoy competitive benefits, generous PTO, and more. If you're seeking intellectually stimulating work with meaningful impact, this role offers a refreshing next chapter in your career."
This position is responsible for providing expert medical analysis of claims files (or underwriting applications) across Unum US product lines. The incumbent provides high quality, timely, and efficient medical consultative services to the Benefits Center. The Medical Consultant adheres to current regulatory, claim process, and internal workflow standards as set forth in the Benefits Center Claims Manual, underwriting manual, and associated documentation. The incumbent adheres to accepted norms of medical practices and Code of Conduct guidelines. Physicians and psychologists conduct their reviews and analyses within appropriate ethical standards and maintain their professional licenses and Board certifications. This role is expected to provide excellent customer service and to interact on a regular basis with business partners, health care providers, and other specialized resources.
**Principal Duties and Responsibilities**
+ Provide timely, clear medical direction and opinions to team partners, with reasoned forensic analysis to support the medical opinions
+ Partner/consult with fellow medical consultants when appropriate to ensure the completion of a whole person analysis
+ Apply medical knowledge to determine functional capacity through assessment of medical and other data related to impairment, regarding accuracy of diagnoses, treatment plans, duration guidelines, and prognosis
+ Provide relevant medical education and knowledge to others in terms appropriate and understandable to the intended audience
+ Perform telephone contacts with the insured's healthcare providers to gather medical information and to facilitate a better understanding of the claimant's functional abilities
+ Make timely and appropriate referrals for second opinion reviews when appropriate or required according to current guidelines and best practices
+ Demonstrate ability to manage and complete high volumes of assigned work, maintain consistently good turnaround times, and operate with a sense of urgency
+ Focus not only on individual workload, but on the team/group work volumes to ensure organizational success
+ Receive feedback and follow through with appropriate behaviors/actions
+ Perform other duties as assigned
**Job Specifications**
+ Professional Degree (MD, DO, PhD, PsyD)
+ Active, unrestricted US medical license
+ Board certification required for physicians in their area of specialty
+ Minimum of five years of clinical experience in medical specialty
+ Strong team and collaborative skills. Ability to work in a fast paced, team based, corporate environment
+ Ability to mentor others and to give and receive constructive, behaviorally based feedback with peers and partners
~IN1
\#LI-RA1
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$133,500.00-$274,100.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum
Is this job a match or a miss?
Apply Now
5
Enrollment Support Specialist
89713
Unum Group
Posted today
Job Viewed
Job Description
Job Posting End Date: July 20
When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
+ Award-winning culture
+ Inclusion and diversity as a priority
+ Performance Based Incentive Plans
+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
+ Generous PTO (including paid time to volunteer!)
+ Up to 9.5% 401(k) employer contribution
+ Mental health support
+ Career advancement opportunities
+ Student loan repayment options
+ Tuition reimbursement
+ Flexible work environments
**_*All the benefits listed above are subject to the terms of their individual Plans_** **.**
And that's just the beginning.
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
**General Summary:**
This position is responsible for delivering an optimal client and worker enrollment experience for clients utilizing UNUM Group's Virtual Enrollment Solutions Team. They are responsible for utilizing a strong working knowledge of Core products (Non-Affiliated) and voluntary product (UNUM Group's) portfolios to provide benefits education, retention of policies, quality assurance, technical support and assist with other project initiatives.
Must already be Health & Life Licensed in Resident State. Bi-lingual (Spanish) skillset is an asset, along with availability to work until 8pm EST nightly. Additional strengths would be ability to multi-task, fast learner, has enrolled on various platforms, and has worked in a call center environment before.
**Job Description Principal Duties and Responsibilities**
+ Provide virtual retention and enrollment assistance to workers in all 50 U.S. States
+ Receives inbound interactions from workers
+ Makes outbound calls as needed to workers
+ Q&A Support: Educate workers on benefits provided, and answers any questions workers may have on the enrollment offer
+ Technical Support: Assist workers with navigating their company provided website, materials, or platform to find benefits information and assist with completing enrollment as applicable
+ Retention Support: Educate workers on current benefits
+ Communication Support: Deliver key messages via a script around benefits or other key messages as requested by the client to the worker
+ Claims/Documentation Support: Remind workers where to go to file claims, or how to provide proof of documentation for select benefits and/or qualifying life events
+ Contact Support: provide contact information for benefits or HR resources to workers
+ Complete application when appropriate, but primarily provide benefits education or enrollment of non-affiliated insurance carrier products
+ Review all provided and necessary training/demos to service the need of the client/worker.
+ Utilize technology and additional resources to provide translation services.
+ Maintain Individual and Team performance metrics
+ Complete thorough Quality Assurance via review of metrics, auditing of calls, coaching/performance management sessions with Supervisors, and job shadows of others.
+ Document pertinent information about customer interactions
+ Upkeep/Submission of various forms, tickets, emails, and other resources with pertinent information that feeds Virtual Enrollment Solutions processes and reporting
+ Uses knowledge and understanding of all Core products (Non-Affiliated) and Voluntary benefit product (UNUM Group's) offerings, along with utilization of their resources, to provide benefits education and enrollment services to eligible workers and/or family members
+ Completes administrative tasks of tracking and submitting all necessary training requirements as an employee of UNUM, and to meet the training requirements of our clients.
+ Demonstration of Our Values through completing provided training offerings, and being involved in I & D/Volunteer groups and activities
+ Utilizes only UNUMs authorized and approved systems to complete all functions of the role to adhere to UNUM Groups policies, and compliance regulations for this role.
+ Participates in projects and initiatives as assigned
+ May perform other duties as assigned
**Job Specifications**
+ Prefer 4-year degree or equivalent in work related experience or industry designation.
+ Existing knowledge of full Core and Voluntary benefit product offerings (all products)
+ Must have/maintain necessary Life and Health licensing, plus any special state licensing requirements for Long Term Care
+ Completion of continuing education requirements to keep Life and Health license
+ Prior insurance, financial services, human resources, sales, training, and/or teaching experience highly desirable
+ Demonstrate good listening ability with exceptional interpersonal and communication skills needed to build relationships with management, co-workers, and workers
+ Ability to work in a fast-paced environment, both as part of a team and independently
+ Demonstrate resolve to achieve their personal and business goals
+ Demonstrate good organizational skills and ability to multi-task
+ Demonstrate strong computer literacy and knowledge of virtual technology spanning across a variety of platforms and applications, including the full Microsoft suite
+ Highly desired sales aptitude
+ Superior Customer Service Skills
+ Demonstrate ability to identify best practices and takes initiative to share ideas with team
+ Bi-lingual abilities are an asset
+ Part-Time Enrollment Support Specialist (ESS) committed to working 20 hours per week Quarter 1-3 of each calendar year, with an expectation of working near 40 hours per week Quarter 4 of each calendar year.
+ Full-Time ESS committed to working 40 hours per week
+ Expected to work shifts within the period of 8am to 8pm Eastern Standard Time during the business week of Monday-Friday. Shifts can change based on business need and coverage available.
+ Committed to not taking pre-planned Paid Time Off in October and November of each year.
~IN1
\#LI-KL1
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$40,000.00-$75,600.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Colonial Life
When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
+ Award-winning culture
+ Inclusion and diversity as a priority
+ Performance Based Incentive Plans
+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
+ Generous PTO (including paid time to volunteer!)
+ Up to 9.5% 401(k) employer contribution
+ Mental health support
+ Career advancement opportunities
+ Student loan repayment options
+ Tuition reimbursement
+ Flexible work environments
**_*All the benefits listed above are subject to the terms of their individual Plans_** **.**
And that's just the beginning.
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
**General Summary:**
This position is responsible for delivering an optimal client and worker enrollment experience for clients utilizing UNUM Group's Virtual Enrollment Solutions Team. They are responsible for utilizing a strong working knowledge of Core products (Non-Affiliated) and voluntary product (UNUM Group's) portfolios to provide benefits education, retention of policies, quality assurance, technical support and assist with other project initiatives.
Must already be Health & Life Licensed in Resident State. Bi-lingual (Spanish) skillset is an asset, along with availability to work until 8pm EST nightly. Additional strengths would be ability to multi-task, fast learner, has enrolled on various platforms, and has worked in a call center environment before.
**Job Description Principal Duties and Responsibilities**
+ Provide virtual retention and enrollment assistance to workers in all 50 U.S. States
+ Receives inbound interactions from workers
+ Makes outbound calls as needed to workers
+ Q&A Support: Educate workers on benefits provided, and answers any questions workers may have on the enrollment offer
+ Technical Support: Assist workers with navigating their company provided website, materials, or platform to find benefits information and assist with completing enrollment as applicable
+ Retention Support: Educate workers on current benefits
+ Communication Support: Deliver key messages via a script around benefits or other key messages as requested by the client to the worker
+ Claims/Documentation Support: Remind workers where to go to file claims, or how to provide proof of documentation for select benefits and/or qualifying life events
+ Contact Support: provide contact information for benefits or HR resources to workers
+ Complete application when appropriate, but primarily provide benefits education or enrollment of non-affiliated insurance carrier products
+ Review all provided and necessary training/demos to service the need of the client/worker.
+ Utilize technology and additional resources to provide translation services.
+ Maintain Individual and Team performance metrics
+ Complete thorough Quality Assurance via review of metrics, auditing of calls, coaching/performance management sessions with Supervisors, and job shadows of others.
+ Document pertinent information about customer interactions
+ Upkeep/Submission of various forms, tickets, emails, and other resources with pertinent information that feeds Virtual Enrollment Solutions processes and reporting
+ Uses knowledge and understanding of all Core products (Non-Affiliated) and Voluntary benefit product (UNUM Group's) offerings, along with utilization of their resources, to provide benefits education and enrollment services to eligible workers and/or family members
+ Completes administrative tasks of tracking and submitting all necessary training requirements as an employee of UNUM, and to meet the training requirements of our clients.
+ Demonstration of Our Values through completing provided training offerings, and being involved in I & D/Volunteer groups and activities
+ Utilizes only UNUMs authorized and approved systems to complete all functions of the role to adhere to UNUM Groups policies, and compliance regulations for this role.
+ Participates in projects and initiatives as assigned
+ May perform other duties as assigned
**Job Specifications**
+ Prefer 4-year degree or equivalent in work related experience or industry designation.
+ Existing knowledge of full Core and Voluntary benefit product offerings (all products)
+ Must have/maintain necessary Life and Health licensing, plus any special state licensing requirements for Long Term Care
+ Completion of continuing education requirements to keep Life and Health license
+ Prior insurance, financial services, human resources, sales, training, and/or teaching experience highly desirable
+ Demonstrate good listening ability with exceptional interpersonal and communication skills needed to build relationships with management, co-workers, and workers
+ Ability to work in a fast-paced environment, both as part of a team and independently
+ Demonstrate resolve to achieve their personal and business goals
+ Demonstrate good organizational skills and ability to multi-task
+ Demonstrate strong computer literacy and knowledge of virtual technology spanning across a variety of platforms and applications, including the full Microsoft suite
+ Highly desired sales aptitude
+ Superior Customer Service Skills
+ Demonstrate ability to identify best practices and takes initiative to share ideas with team
+ Bi-lingual abilities are an asset
+ Part-Time Enrollment Support Specialist (ESS) committed to working 20 hours per week Quarter 1-3 of each calendar year, with an expectation of working near 40 hours per week Quarter 4 of each calendar year.
+ Full-Time ESS committed to working 40 hours per week
+ Expected to work shifts within the period of 8am to 8pm Eastern Standard Time during the business week of Monday-Friday. Shifts can change based on business need and coverage available.
+ Committed to not taking pre-planned Paid Time Off in October and November of each year.
~IN1
\#LI-KL1
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$40,000.00-$75,600.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Colonial Life
Is this job a match or a miss?
Apply Now
6
Medical Consultant- Psychiatrist
89713
Unum Group
Posted today
Job Viewed
Job Description
When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
+ Award-winning culture
+ Inclusion and diversity as a priority
+ Performance Based Incentive Plans
+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
+ Generous PTO (including paid time to volunteer!)
+ Up to 9.5% 401(k) employer contribution
+ Mental health support
+ Career advancement opportunities
+ Student loan repayment options
+ Tuition reimbursement
+ Flexible work environments
**_*All the benefits listed above are subject to the terms of their individual Plans_** **.**
And that's just the beginning.
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
**General Summary:**
Unum is expanding our team of expert physicians to serve as Medical Consultants! Step into a role that lets you leverage your clinical expertise without the demands of face‑to‑face patient care. If you're board-certified in Psychiatry, as a Medical Consultant at Unum you'll enjoy a full but well-balanced schedule with the freedom to focus on thoughtful, analytical work. This position offers the rare opportunity to apply your medical knowledge in a new way- you'll review and evaluate medical documentation for disability claims in a collaborative, team-oriented environment. Enjoy competitive benefits, generous PTO, and more. If you're seeking intellectually stimulating work with meaningful impact, this role offers a refreshing next chapter in your career."
This position is responsible for providing expert medical analysis of claims files (or underwriting applications) across Unum US product lines. The incumbent provides high quality, timely, and efficient medical consultative services to the Benefits Center. The Medical Consultant adheres to current regulatory, claim process, and internal workflow standards as set forth in the Benefits Center Claims Manual, underwriting manual, and associated documentation. The incumbent adheres to accepted norms of medical practices and Code of Conduct guidelines. Physicians and psychologists conduct their reviews and analyses within appropriate ethical standards and maintain their professional licenses and Board certifications. This role is expected to provide excellent customer service and to interact on a regular basis with business partners, health care providers, and other specialized resources.
**Principal Duties and Responsibilities**
+ Provide timely, clear medical direction and opinions to team partners, with reasoned forensic analysis to support the medical opinions
+ Partner/consult with fellow medical consultants when appropriate to ensure the completion of a whole person analysis
+ Apply medical knowledge to determine functional capacity through assessment of medical and other data related to impairment, regarding accuracy of diagnoses, treatment plans, duration guidelines, and prognosis
+ Provide relevant medical education and knowledge to others in terms appropriate and understandable to the intended audience
+ Perform telephone contacts with the insured's healthcare providers to gather medical information and to facilitate a better understanding of the claimant's functional abilities
+ Make timely and appropriate referrals for second opinion reviews when appropriate or required according to current guidelines and best practices
+ Demonstrate ability to manage and complete high volumes of assigned work, maintain consistently good turnaround times, and operate with a sense of urgency
+ Focus not only on individual workload, but on the team/group work volumes to ensure organizational success
+ Receive feedback and follow through with appropriate behaviors/actions
+ Perform other duties as assigned
**Job Specifications**
+ Professional Degree (MD, DO, PhD, PsyD)
+ Active, unrestricted US medical license
+ Board certification required for physicians in their area of specialty
+ Minimum of five years of clinical experience in medical specialty
+ Strong team and collaborative skills. Ability to work in a fast paced, team based, corporate environment
+ Ability to mentor others and to give and receive constructive, behaviorally based feedback with peers and partners
~IN1
\#LI-RA1
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$133,500.00-$274,100.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
+ Award-winning culture
+ Inclusion and diversity as a priority
+ Performance Based Incentive Plans
+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
+ Generous PTO (including paid time to volunteer!)
+ Up to 9.5% 401(k) employer contribution
+ Mental health support
+ Career advancement opportunities
+ Student loan repayment options
+ Tuition reimbursement
+ Flexible work environments
**_*All the benefits listed above are subject to the terms of their individual Plans_** **.**
And that's just the beginning.
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
**General Summary:**
Unum is expanding our team of expert physicians to serve as Medical Consultants! Step into a role that lets you leverage your clinical expertise without the demands of face‑to‑face patient care. If you're board-certified in Psychiatry, as a Medical Consultant at Unum you'll enjoy a full but well-balanced schedule with the freedom to focus on thoughtful, analytical work. This position offers the rare opportunity to apply your medical knowledge in a new way- you'll review and evaluate medical documentation for disability claims in a collaborative, team-oriented environment. Enjoy competitive benefits, generous PTO, and more. If you're seeking intellectually stimulating work with meaningful impact, this role offers a refreshing next chapter in your career."
This position is responsible for providing expert medical analysis of claims files (or underwriting applications) across Unum US product lines. The incumbent provides high quality, timely, and efficient medical consultative services to the Benefits Center. The Medical Consultant adheres to current regulatory, claim process, and internal workflow standards as set forth in the Benefits Center Claims Manual, underwriting manual, and associated documentation. The incumbent adheres to accepted norms of medical practices and Code of Conduct guidelines. Physicians and psychologists conduct their reviews and analyses within appropriate ethical standards and maintain their professional licenses and Board certifications. This role is expected to provide excellent customer service and to interact on a regular basis with business partners, health care providers, and other specialized resources.
**Principal Duties and Responsibilities**
+ Provide timely, clear medical direction and opinions to team partners, with reasoned forensic analysis to support the medical opinions
+ Partner/consult with fellow medical consultants when appropriate to ensure the completion of a whole person analysis
+ Apply medical knowledge to determine functional capacity through assessment of medical and other data related to impairment, regarding accuracy of diagnoses, treatment plans, duration guidelines, and prognosis
+ Provide relevant medical education and knowledge to others in terms appropriate and understandable to the intended audience
+ Perform telephone contacts with the insured's healthcare providers to gather medical information and to facilitate a better understanding of the claimant's functional abilities
+ Make timely and appropriate referrals for second opinion reviews when appropriate or required according to current guidelines and best practices
+ Demonstrate ability to manage and complete high volumes of assigned work, maintain consistently good turnaround times, and operate with a sense of urgency
+ Focus not only on individual workload, but on the team/group work volumes to ensure organizational success
+ Receive feedback and follow through with appropriate behaviors/actions
+ Perform other duties as assigned
**Job Specifications**
+ Professional Degree (MD, DO, PhD, PsyD)
+ Active, unrestricted US medical license
+ Board certification required for physicians in their area of specialty
+ Minimum of five years of clinical experience in medical specialty
+ Strong team and collaborative skills. Ability to work in a fast paced, team based, corporate environment
+ Ability to mentor others and to give and receive constructive, behaviorally based feedback with peers and partners
~IN1
\#LI-RA1
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$133,500.00-$274,100.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum
Is this job a match or a miss?
Apply Now
7
National Client Manager
92108
Unum Group
Posted today
Job Viewed
Job Description
Job Posting End Date: July 31
When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
+ Award-winning culture
+ Inclusion and diversity as a priority
+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
+ Generous PTO (including paid time to volunteer!)
+ Up to 9.5% 401(k) employer contribution
+ Mental health support
+ Career advancement opportunities
+ Student loan repayment options
+ Tuition reimbursement
+ Flexible work environments
**_*All the benefits listed above are subject to the terms of their individual Plans_** **.**
And that's just the beginning.
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
**General Summary:**
General Summary
The National Client Manager (NCM) is the relationship steward for our most complex group, VB, and integrated cases with 2,000 or more lives. The NCM designs and implements a customized service strategy for each case in their respective block assignment. The NCM is accountable for growth and retention through strategic management of customer relationships and plays an instrumental role in improving block profitability, driving increased participation, and achieving case and premium persistency targets.
**Principal Duties and Responsibilities**
Implementation and Ongoing Client Service
+ Accountable for leadership of right resources and coordinating concentrated efforts to meet the specific needs of the client
+ Develops high level actions through risk and H&P analysis and claim consultation
+ Utilizes expertise in Unum services and solutions (implementation, contracts, FML, Health and Productivity, and client reporting and analysis) to recommend actions, resolve issues, and identify solutions
+ Ensures the complete and accurate implementation of new business and partners with Home Office functional areas to achieve a successful implementation.
+ Effectively delegates and sets expectations with customer business teams Holds partners (Home Office, Third Parties, and Technology Partners) accountable for driving day to day issue resolution for inforce customers and implementation project planning
Strategic Planning and Execution
+ Owns the account management strategy for an assigned block of business within a defined territory
+ Responsible for the development and implementation of strategic customized business plan for each client which includes plans to proactively engage the client and increase client's understanding of Unum's value proposition, their benefits and industry trends
+ Strategic execution of renewal conditioning, planning and prepares for pre-renewal face to face visit to review claim trend analysis and Integrated Disability Management models to discuss any issues prior to the actual renewal meeting
+ Partners with Sales Consultants to jointly present and/or in some instances own annual renewal, including gathering of claim trend analysis, underwriting data, Return to Work statistics, etc.
Benefit Education and Enrollment
+ Focuses on driving comprehensive employee marketing of Unum benefits by developing enrollment strategies and utilizing robust knowledge of internal and external capabilities and technology to achieve desired outcomes
+ Responsible for developing a deep understanding of broker/consultant/Third Party Firm/Benefits Administration/Exchange relationships in order to provide comprehensive solutions to their clients
Client Consultation
+ Serves as a consultant to the client leveraging Unum expertise, deep knowledge of the client, and client's industry to identify and recommend Unum solutions
+ Provides consultation and guidance related to health management strategies
+ Responsible for recognizing opportunities for new business and obtaining growth on the assigned block of business. This position will have assigned goals in these categories and be assigned block growth objectives.
+ Acts as Consultant to employer on administrative or enhanced service offerings to enrich the overall benefit to employee/employer
+ Attend site visits with the customer in Portland/Chattanooga or Glendale
+ Frequent proactive face to face meetings with the customer
**Job Specifications**
+ Bachelor's degree preferred
+ 5 to 7 years employee benefits/insurance industry experience preferred
+ Strong consultative skills; able to think broadly when problem solving and making decisions
+ Segment/specialty knowledge preferred
+ Superior relationship building/management, interpersonal and partnership skills; able to influence a range of constituents
+ Presale expertise that can assist in the influence and sale of Unum's value proposition
+ Demonstrated success in critical thinking; able to analyze data and make effective recommendations
+ Excellent communication, presentation, negotiation, persuasion, and conflict management skills
+ Ability to anticipate needs of clients and educate
+ Robust strategic re-enrollment expertise
+ Strong organizational, planning, time management and delegation skills
+ Strong leadership skills. Ability and desire to coach and mentor others
+ Full understanding of underwriting and risk concepts
+ Full understanding of, and ability, to correlate between the entire Unum product portfolio to educate, and on a consultative basis cross sell products/services to brokers/clients
+ Strong business and financial acumen
+ Strong computer skills
+ Proper licensing and appointing are conditions of employment and must be obtained within 90 days from the date of hire/promotion
+ Ability to travel as needed
\#LI-FF1
~IN1
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
Fully and partially leveraged roles are paid pursuant to a uniformly applied sales compensation plan. For partially leveraged roles, a starting salary or salary range will be listed in the above job description. If salary information is not listed in the job description above, compensation is based solely on commissions.
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum
When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
+ Award-winning culture
+ Inclusion and diversity as a priority
+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
+ Generous PTO (including paid time to volunteer!)
+ Up to 9.5% 401(k) employer contribution
+ Mental health support
+ Career advancement opportunities
+ Student loan repayment options
+ Tuition reimbursement
+ Flexible work environments
**_*All the benefits listed above are subject to the terms of their individual Plans_** **.**
And that's just the beginning.
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
**General Summary:**
General Summary
The National Client Manager (NCM) is the relationship steward for our most complex group, VB, and integrated cases with 2,000 or more lives. The NCM designs and implements a customized service strategy for each case in their respective block assignment. The NCM is accountable for growth and retention through strategic management of customer relationships and plays an instrumental role in improving block profitability, driving increased participation, and achieving case and premium persistency targets.
**Principal Duties and Responsibilities**
Implementation and Ongoing Client Service
+ Accountable for leadership of right resources and coordinating concentrated efforts to meet the specific needs of the client
+ Develops high level actions through risk and H&P analysis and claim consultation
+ Utilizes expertise in Unum services and solutions (implementation, contracts, FML, Health and Productivity, and client reporting and analysis) to recommend actions, resolve issues, and identify solutions
+ Ensures the complete and accurate implementation of new business and partners with Home Office functional areas to achieve a successful implementation.
+ Effectively delegates and sets expectations with customer business teams Holds partners (Home Office, Third Parties, and Technology Partners) accountable for driving day to day issue resolution for inforce customers and implementation project planning
Strategic Planning and Execution
+ Owns the account management strategy for an assigned block of business within a defined territory
+ Responsible for the development and implementation of strategic customized business plan for each client which includes plans to proactively engage the client and increase client's understanding of Unum's value proposition, their benefits and industry trends
+ Strategic execution of renewal conditioning, planning and prepares for pre-renewal face to face visit to review claim trend analysis and Integrated Disability Management models to discuss any issues prior to the actual renewal meeting
+ Partners with Sales Consultants to jointly present and/or in some instances own annual renewal, including gathering of claim trend analysis, underwriting data, Return to Work statistics, etc.
Benefit Education and Enrollment
+ Focuses on driving comprehensive employee marketing of Unum benefits by developing enrollment strategies and utilizing robust knowledge of internal and external capabilities and technology to achieve desired outcomes
+ Responsible for developing a deep understanding of broker/consultant/Third Party Firm/Benefits Administration/Exchange relationships in order to provide comprehensive solutions to their clients
Client Consultation
+ Serves as a consultant to the client leveraging Unum expertise, deep knowledge of the client, and client's industry to identify and recommend Unum solutions
+ Provides consultation and guidance related to health management strategies
+ Responsible for recognizing opportunities for new business and obtaining growth on the assigned block of business. This position will have assigned goals in these categories and be assigned block growth objectives.
+ Acts as Consultant to employer on administrative or enhanced service offerings to enrich the overall benefit to employee/employer
+ Attend site visits with the customer in Portland/Chattanooga or Glendale
+ Frequent proactive face to face meetings with the customer
**Job Specifications**
+ Bachelor's degree preferred
+ 5 to 7 years employee benefits/insurance industry experience preferred
+ Strong consultative skills; able to think broadly when problem solving and making decisions
+ Segment/specialty knowledge preferred
+ Superior relationship building/management, interpersonal and partnership skills; able to influence a range of constituents
+ Presale expertise that can assist in the influence and sale of Unum's value proposition
+ Demonstrated success in critical thinking; able to analyze data and make effective recommendations
+ Excellent communication, presentation, negotiation, persuasion, and conflict management skills
+ Ability to anticipate needs of clients and educate
+ Robust strategic re-enrollment expertise
+ Strong organizational, planning, time management and delegation skills
+ Strong leadership skills. Ability and desire to coach and mentor others
+ Full understanding of underwriting and risk concepts
+ Full understanding of, and ability, to correlate between the entire Unum product portfolio to educate, and on a consultative basis cross sell products/services to brokers/clients
+ Strong business and financial acumen
+ Strong computer skills
+ Proper licensing and appointing are conditions of employment and must be obtained within 90 days from the date of hire/promotion
+ Ability to travel as needed
\#LI-FF1
~IN1
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
Fully and partially leveraged roles are paid pursuant to a uniformly applied sales compensation plan. For partially leveraged roles, a starting salary or salary range will be listed in the above job description. If salary information is not listed in the job description above, compensation is based solely on commissions.
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum
Is this job a match or a miss?
Apply Now
8
Solutions Partner Liaison
37404
Unum Group
Posted today
Job Viewed
Job Description
Job Posting End Date: July 31
When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
+ Award-winning culture
+ Inclusion and diversity as a priority
+ Performance Based Incentive Plans
+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
+ Generous PTO (including paid time to volunteer!)
+ Up to 9.5% 401(k) employer contribution
+ Mental health support
+ Career advancement opportunities
+ Student loan repayment options
+ Tuition reimbursement
+ Flexible work environments
**_*All the benefits listed above are subject to the terms of their individual Plans_** **.**
And that's just the beginning.
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
**General Summary:**
Promote Total Leave digital capabilities and be primary point of contact for STD, Leave, PFL, and ADA complex questions. Acts as the facilitator to execute agreed upon resolutions in partnership with the field, clients, Solutions Partner Consultant, operational teams, and management.
**Principal Duties and Responsibilities:**
+ Demonstrate digital functionality with clients and influence them and their employees to adopt self-serve capabilities to answer standard case level needs.
+ Independently and effectively handle complex status & questions on individual claims and leaves from clients or the field through effective action plan development and timely execution. Ensure escalation of issues and partnership with appropriate internal stakeholders.
+ Demonstrated ability to proactively identify trends and report issues impacting claims and leaves. Build strong relationships with operations leaders to make them aware of those issues and help them solve problems.
+ Exhibit expertise in Total Leave digital ecosystem, keeping up to date with all new solutions.
+ Through knowledge of client level needs, foster continuous improvement by providing insight on how the digital capabilities work for the client.
+ Provides subject matter expertise in educating clients on the products serviced with in Total Leave, leave workflows/regulations.
+ Demonstrate understanding of applicable systems, standard operating procedures (SOP's), intake and eligibility procedures and product knowledge.
+ Support and mentors peers and new team members.
+ Performs other duties as assigned.
**Job Specifications:**
+ Proficient in Solutions and Unum product portfolio
+ Four-year degree or equivalent experience recommended
+ Strong technical claims/leave experience
+ Proven customer service and problem-solving skills
+ Knowledge and proficiency in STD and FMLA, ability to quickly upskill on ADA and PFL as needed
+ Resolve conflicts in an open and positive manner
+ Build understanding, acceptance, and commitment through the change process
+ Ability to take appropriate actions based on key business indicators/trends
+ Demonstrated influencing, collaboration, and client relationship management experience
\#LI-BK1
~IN1
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$63,500.00-$120,000.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum
When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
+ Award-winning culture
+ Inclusion and diversity as a priority
+ Performance Based Incentive Plans
+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
+ Generous PTO (including paid time to volunteer!)
+ Up to 9.5% 401(k) employer contribution
+ Mental health support
+ Career advancement opportunities
+ Student loan repayment options
+ Tuition reimbursement
+ Flexible work environments
**_*All the benefits listed above are subject to the terms of their individual Plans_** **.**
And that's just the beginning.
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
**General Summary:**
Promote Total Leave digital capabilities and be primary point of contact for STD, Leave, PFL, and ADA complex questions. Acts as the facilitator to execute agreed upon resolutions in partnership with the field, clients, Solutions Partner Consultant, operational teams, and management.
**Principal Duties and Responsibilities:**
+ Demonstrate digital functionality with clients and influence them and their employees to adopt self-serve capabilities to answer standard case level needs.
+ Independently and effectively handle complex status & questions on individual claims and leaves from clients or the field through effective action plan development and timely execution. Ensure escalation of issues and partnership with appropriate internal stakeholders.
+ Demonstrated ability to proactively identify trends and report issues impacting claims and leaves. Build strong relationships with operations leaders to make them aware of those issues and help them solve problems.
+ Exhibit expertise in Total Leave digital ecosystem, keeping up to date with all new solutions.
+ Through knowledge of client level needs, foster continuous improvement by providing insight on how the digital capabilities work for the client.
+ Provides subject matter expertise in educating clients on the products serviced with in Total Leave, leave workflows/regulations.
+ Demonstrate understanding of applicable systems, standard operating procedures (SOP's), intake and eligibility procedures and product knowledge.
+ Support and mentors peers and new team members.
+ Performs other duties as assigned.
**Job Specifications:**
+ Proficient in Solutions and Unum product portfolio
+ Four-year degree or equivalent experience recommended
+ Strong technical claims/leave experience
+ Proven customer service and problem-solving skills
+ Knowledge and proficiency in STD and FMLA, ability to quickly upskill on ADA and PFL as needed
+ Resolve conflicts in an open and positive manner
+ Build understanding, acceptance, and commitment through the change process
+ Ability to take appropriate actions based on key business indicators/trends
+ Demonstrated influencing, collaboration, and client relationship management experience
\#LI-BK1
~IN1
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$63,500.00-$120,000.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum
Is this job a match or a miss?
Apply Now
9