10 jobs in Westin Hotels & Resorts

Westin Hotels & Resorts in Lahaina, HI seeks a primary strategic business leader for the property. This role is responsible for guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and delivering a strong return on investment to Marriott International and ownership.

The position guides the property leadership team, drives sales engines, and develops proactive activities to generate demand.

Job Summary

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and delivering a return on investment to Marriott International and property ownership. Verifies implementation of service strategy and initiatives to meet or exceed guest expectations, increase profit and market share. Holds the property leadership team accountable for strategy execution and guides their professional development. The position verifies that sales engines are leveraged and initiates independent and proactive sales activities to generate demand. Builds owner loyalty through proactive communication and manages strong relationships with local officials, businesses, and customers.

• 2‑year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in management operations, sales and marketing, finance and accounting, or related professional area.
• 4‑year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in management operations, sales and marketing, finance and accounting, or related professional area.

• General Manager experience in limited or full‑service property.
• Ability and willingness to work flexible hours, including weekends, holidays and late nights.
• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

Stays current with industry trends and monitors strengths and weaknesses of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel’s business strategies; translates Marriott global strategic plan into one that can be executed on property.

Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds the property leadership team accountable; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on performance.

Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.

Creates a cohesive and high‑performance Executive Committee; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers do the same; identifies resource needs to strengthen property team; creates succession plans; actively supports the staffing process; ensures effective work processes, systems and teamwork.

Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.

Verifies that all employees are treated fairly and with respect; builds rapport with employees by fostering open communication; makes self‑available to employees ("open door policy"); verifies pay and benefits are appropriate for labor market; celebrates employee success publicly; works with Human Resources to maximize employee engagement and monitor local labor environment.

Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; establishes revenue strategy that supports the hotel’s positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching competitor strategies; controls labor and capital expenses.

Builds strong rapport with property owners through proactive and ongoing communication; keeps owners informed of brand initiatives and guest experiences; provides in‑depth analysis of property performance, incorporating guest, financial and employee data; manages balance between owner interests and Marriott brand interests; develops solutions that create value for both; promotes ideas for improving service and profitability to ownership.

Interacts with guests and customers to obtain feedback about their experiences; utilizes guest feedback to recognize outstanding employee service and improve service delivery; holds leadership accountable for addressing service failures; establishes presence in the market by promoting an exemplary property image and developing strategic alliances; anticipates needs of large groups or high‑profile guests to deliver flawless service; verifies that products, services, and events attain appropriate publicity.

Verifies property compliance with legal, safety, operations, labor, and Marriott brand standards; conducts routine and short‑notice quality assurance audits; holds employees accountable for audits; conducts detailed walk‑throughs to ensure all areas are well‑maintained, safe, and meet or exceed guest expectations; validates that employees are appropriately trained and performing to standard.

At Westin, we are committed to empowering guests to regain control and enhance their well‑being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well‑being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Westin Hotels & Resorts is seeking a National Account Director based in Hawaii, focused on corporate incentive travel and luxury group experiences. This full-time management role requires a strong sales background with over 5 years of experience.

The ideal candidate will actively engage in generating revenue through existing relationships and forming new connections within the incentive and luxury travel community. A competitive salary range is offered, along with opportunities for professional growth.

Job Details

Job Number:
Job Category: Sales & Marketing
Location: 62-100 Kaunaoa Dr, Kamuela, Hawaii, United States, 96743
Schedule: Full Time
Position Type: Management
Expiration Date: 07/24/2026

We are creating an energized, relationship‑driven opportunity for a National Account Director who can immediately impact revenue for our luxury resorts. The role focuses on corporate incentive travel, executive retreats, and high‑touch luxury group experiences.

• Own and grow the Incentive & Luxury Group segment by proactively generating and closing corporate incentives, executive retreats, and luxury group business.
• Leverage existing relationships to deliver immediate revenue impact and identify high‑value opportunities aligned with each hotel’s premium positioning.
• Activate your network by utilizing established connections with incentive houses, corporate planners, and luxury advisors, and maintain a strong presence in the incentive and luxury travel community.
• Represent the Prince Resorts Hawaii brand at key industry events, trade shows, and client engagements.
• Deliver high‑touch sales experiences by crafting compelling, tailored proposals, leading immersive site inspections, and anticipating client expectations.
• Drive the sales process with precision—manage the full lifecycle from prospecting to closing, structure creative, value‑driven deals, and ensure a seamless transition from sales to operations.
• Make and exceed quarterly and yearly goals within the luxury corporate market.
• Collaborate cross‑functionally to align luxury service delivery and program customization, support team initiatives, and step in to broader sales leadership when needed.
• Maintain strong skills with sales applications (CI‑TY, Delphi Opera, Outlook, Word, Excel, etc.) and be well‑versed in the sales process—including contract creation and service delivery.
• Develop and communicate a site inspection strategy, strengthen relationships with new and existing group accounts, and attend industry events to grow the customer base.
• Provide an elevated level of guest service, maintain organizational skills, and partner with industry organizations such as the Island of Hawaii Visitors Bureau and Oahu Visitors Bureau.
• Meet or exceed booking goals, perform administrative tasks (contracts, proposals, solicitation letters), and create/use sales presentations and tools.
• Be available to travel to Mainland and Hawaii as needed, attend/lead sales‑related meetings, and prepare reports and presentations.
• Support hotel goals and objectives by acting as a strong team player, assisting the Area Director of Sales/Group, and performing additional duties such as creating and maintaining SOPs.
• Actively participate in industry and community initiatives, represent Prince Resorts Hawaii professionally, and attend REVMAX and resort management meetings when scheduled.

• High school diploma or equivalent.
• Minimum of 5 years of sales experience.
• Four‑year college degree preferred.

$90,000 to $120,000 annually.

This company is an equal opportunity employer.

Westin Hotels & Resorts in Houston, Texas, seeks a leader for their Catering Sales Department. This role involves managing sales efforts, achieving revenue goals, and ensuring guest satisfaction through effective leadership.

The ideal candidate will possess a relevant degree and significant experience in sales and marketing, driving business growth while leading a team of catering sales associates.

Job Summary

Functions as the business leader of the property’s Catering Sales Department and manages the property's reactive and proactive catering sales efforts. Shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process. Provides day‑to‑day leadership to a team of on‑property catering sales associates. Partners with key stakeholders within Area Sales to receive warm leads for more in-depth qualification of the business for the property. Partners with Event Management and hotel operations to sell products and services that the hotel has the ability to successfully execute. Verifies a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Maintains accountability for verifying that the team maximizes revenue opportunities by up‑selling and accurately forecasting (e.g., catering and group rooms) for all events.

• 2‑year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.
• 4‑year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

• 4 year college degree.

• Manages the catering sales efforts for the hotel including local and group/convention business.
• Solicits/books local catering business and develops group business.
• Develops and manages catering sales revenue and operation budgets, and provides forecasting reports.
• Works with the management team to create and implement a catering sales/marketing plan addressing revenue, customers and market.
• Develops menus that drive sales.
• Assists with selling, implementation and follow‑through of catering promotions.
• Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Participates in and practices daily service basics of the brand (e.g.,, Marriott Hotels & Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).
• Coordinates and deploys catering sales resources on‑property to establish pull‑through and sustainment of catering sales strategies and selling solutions. Develops a close working relationship with operations to execute strategies at the hotel level.
• Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
• Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
• Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process.
• Performs other duties, as assigned, to meet business needs.

• Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to monitor guest satisfaction.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
• Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
• Partners with key stakeholders within Area Sales to receive warm leads for more in‑depth qualification of the business for the property.
• Partners with Event Management and hotel operations to sell products and services that the hotel has the ability to successfully execute.

• Manages and directs the on‑property catering sales managers to achieve hotel revenue goals by proactively targeting current and new high‑value accounts in the market and implementing effective catering sales deployment strategies to grow market share.
• Partners with Human Resources (HR) to attract, develop and retain the right people in order to support the strategic priorities of the market.
• Creates effective structures, processes, jobs and performance management systems are in place.
• Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), align performance and rewards, addresses performance issues and holds staff accountable for successful results.
• Forecasts talent needs and manages talent acquisition strategy with HR to minimize lost time due to turnover.
• Keeps an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.
• Supports tools and training resources to educate sales associates on winning catering solutions.
• Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high‑caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.
• Identifies, trains and mentors catering sales associates.
• Transfers functional knowledge and develop catering sales skills of other discipline managers.
• Shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department.
• Provides day‑to‑day leadership to a team of on‑property catering sales associates.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International in Seattle is seeking a Senior Event Manager to lead the Event Planning, Banquets, and Event Technology teams, ensuring seamless turnover from sales to operations and back while delivering exceptional service. The role drives catering and group room forecasting, maximizes revenue opportunities, and sustains guest and employee satisfaction.

You will manage budgets, oversee staff, and ensure standards and safety procedures are followed, while coordinating with culinary and

Westin Hotels & Resorts in San Francisco is seeking a management-level individual to lead Food and Beverage outlet operations. Responsibilities include overseeing the execution of food and beverage service, menu development, and enhancing customer service experiences.

The ideal candidate will have a strong background in the food and beverage industry along with proven leadership skills. This full-time position offers a salary range of $107,000 to $137,000 annually and is eligible for bonuses.

Relocation Assistance Available

Job Number

Job Category Food and Beverage & Culinary

Location 335 Powell St, San Francisco, California, United States, 94102

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $107,000-$137,000 annually

Bonus Eligible: Y

Leads and initiates Food and Beverage (F&B) outlet operations including outlet marketing, food and wine promotions, customer service and inventories. Assists with the menu development, recipe development and food preparation for the designated outlet. Develops beverage programs within the parameters of the company’s national agreements. Maintains established policies and procedures within the designated outlet. Develops and executes the strategic plan including budget administration and preparation, forecasting, profit and loss accountability, cost control and inventories. Manages the performance of the outlet service and management staff. Develops and executes creative initiatives to enhance the guest service experience. Verifies that the outlet staff performs according to Hazard Analysis and Critical Control Points (HACCP), Occupational Safety and Health Association (OSHA) and regional Alcoholic Beverage Commissions guidelines.

• High school diploma or GED; 6 years experience in food and beverage, culinary, event management, or related professional area.
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in food and beverage, culinary, event management, or related professional area.

• Leads and initiates Food and Beverage (F&B) outlet operations including outlet marketing, food and wine promotions, customer service and inventories.
• Assists with the menu development, recipe development and food preparation for the designated outlet.
• Develops beverage programs within the parameters of the company’s national agreements.
• Maintains established policies and procedures within the designated outlet.
• Develops and executes the strategic plan including budget administration and preparation, forecasting, profit and loss accountability, cost control and inventories.
• Conducts inventory for par levels of food, beverage and paper supplies.
• Establishes methods for inventory control and adheres to purchasing procedures.
• Verifies the proper maintenance, cleaning and operation of the outlet and service equipment.
• Develops and executes creative initiatives to enhance the guest service experience.
• Maintains and demonstrates strong knowledge of food and beverage trends within the hospitality industry.
• Executes administrative functions such as reporting, forecasting, quality assurance and departmental meetings.

• Manages the performance of the outlet service and management staff.
• Verifies that the outlet staff performs according to Hazard Analysis and Critical Control Points (HACCP), Occupational Safety and Health Association (OSHA) and regional Alcoholic Beverage Commissions guidelines.
• Facilitates effective communication within F&B and with support departments.

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Empowers employees to provide excellent guest service.

• Interviews, selects and trains employees
• Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status
• Provides for the safety and security of the employees or the property
• Monitors employee attendance and records absences/tardiness.
• Helps direct supervisors to achieve their own development goals.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers qualified applicants with criminal histories consistent with applicable federal, state and local law.