725 jobs in Zoom

Roles & Responsibilities
Join a dynamic team where your growth is accelerated through strategic mentorship and hands-on experience! As a Mass Market Solutions Engineer, you'll master the entire Zoom Platform one focus area at a time, guided by seasoned experts who are invested in your success.
What makes this opportunity exceptional is our collaborative culture-you'll build deep technical expertise while developing strong cross-functional relationships that span the organization. Our peer mentorship model ensures you'll quickly acclimate to both the technical intricacies of Zoom and the professional skills needed to thrive, setting you up for long-term career success. We are seeking a highly motivated, eager to learn professional with strong communication skills and a growth mindset to demonstrate the business value of our AI-powered, all-in-one collaboration platform to customers. This individual is passionate about unified communications and contact center technologies. The ideal candidate will bring hands-on experience with SaaS solutions including Meetings, Video, Voice, Contact Center, and ISV integrations. Competitive (Microsoft, Amazon, RingCentral, 8x8, Cisco) &/or legacy on-premise systems knowledge is a plus.
As a Solutions Engineer you will be:
+ Designing next generation communication solutions for Zoom customers
+ Conducting demonstrations and POCs (proof of concept) for prospective and existing Zoom customers
+ Translating customer problems into technical solutions and business outcomes
+ Communicating strategic value of Zoom over competitive offers
+ Preparing responses to RFQ/RFPs
+ Assisting in the scoping of professional services engagements
+ Working cross-functionally within Zoom to deliver customer happiness
+ Driving Zoom product direction and innovation
+ Learning and growing with Zoom's platform as it constantly and rapidly evolves
Requirements
+ 5+ years of technical experience in SaaS technologies SaaS Collaboration Sales, Customer Success, or Tech Support experience (i.e. conferencing, voice, UCaaS, CCaaS)
+ Exceptional ability to communicate complex technical concepts clearly and effectively across diverse audiences-from technical experts to business stakeholders-in both intimate settings and large-scale presentations
+ Understanding of solution sales and the sales cycle
+ Be flexible and able to function in a high growth environment
+ Be adaptive to the rapid changes and enhancements of a UCaaS solution across all product lines
+ Typically requires Bachelor of Science (BS) / Bachelor of Engineering (BE) or equivalent
Desired Skills
+ Experience in customer facing technical role is preferred
+ Knowledge of traditional voice communications systems and applications
+ Working knowledge of packet captures - how to read and decipher
+ End-to-end IT systems knowledge
+ Formulate and communicate a technical solution / vision
+ Understand Zoom partner and ecosystem partners, products and applications
+ Competitive knowledge in UCaaS and ISV market
Salary Range or On Target Earnings:
Minimum:
$131,200.00
Maximum:
$262,400.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn ( for more information.
About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form ( and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application - take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement ( for more information of how we use your data.
#LI-Remote
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines

What you can expect
The Security Engineer is responsible for security design and reviews across our products and services. The ideal candidate brings broad technical expertise and hands-on experience in end-to-end product security. In this role, you'll collaborate with engineering teams to design, implement, and validate secure solutions. You'll serve as a trusted security advisor, guiding architecture and reviewing implementation, particularly for new features or security enhancements. This is a unique opportunity to work with cutting-edge cloud and security technologies while making a direct impact on Zoom's platform.
About the Team
The Security Architecture team is dedicated to ensuring Zoom releases and deploys secure products. We work with diverse engineering, compliance and DevOps teams across the organization to meet security goals and maintain compliance with established SLAs.
Responsibilities
+ Being a security subject-matter expert, guide engineering teams in end-to-end secure system design and implementation.
+ Conducting threat modeling, architecture review, security code review, security assessment, and security testing (web application, native application, web services, cloud-based services, and infrastructure assessments).
+ Performing cloud infrastructure reviews from a security perspective; the primary focus will be on AWS permissions and configuration issues within components like IAM and S3.
+ Performing an in-depth security review of new Zoom features and functionalities. This includes identifying security vulnerabilities such as those in the Owasp Top Ten, common issues from the NVD, and risks like RCE. It also involves reviewing Java or Python code and verifying security posture through manual and automated testing using tools like Burp Suite and Coverity.
+ Identifying gaps in existing cloud security architecture design/configuration, recommend changes or enhancements (authentication, authorization, network segmentation, container configuration, bastion host setup, etc.).
+ Providing hands on security training and secure coding best practices to engineering teams.
What we're looking for
+ Have obtained a Bachelor's degree in Computer Science, Information Science, Cyber Security, Computer or Electrical Engineering (or similar field), or equivalent experience, and 5+ years of experience in security.
+ Have extensive experience in security testing in various environments, including assessing the security posture of web applications, native applications, distributed systems, and cloud infrastructure such as AWS. Focus on securing web services, infrastructure, deployment, and platform core services.
+ Possess a solid understanding of software security architecture, design, threat modeling, secure code review, cryptography, and the SDLC. Ability to clearly communicate best practices and effective mitigations for application security, particularly SDLC exceptions.
+ Have hands on security experience working with AWS and common service components within AWS. Ability to identify security gaps in the overall design as well as configuration issues in individual components.
+ Have in-depth knowledge of network based, system level, and application layer attacks and mitigation methods.
+ Have good knowledge of technology and security topics including network and application security (Owasp), infrastructure hardening, security baselines, web server, database security and applied cryptography.
+ Have good development experience in one or more of the programming languages and platforms such as Java is required.
Salary Range or On Target Earnings:
Minimum:
$98,900.00
Maximum:
$228,700.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
07/21/26
Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn ( for more information.
About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form ( and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement ( for more information of how we use your data.
#LI-Remote
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines

What You Can Expect
You will lead Zoom's Customer Success transformation, converting strategy into operational capability. You'll redesign how we measure and deliver customer outcomes across global teams. You'll drive measurable impact on retention, adoption, and revenue growth.
About the Team
We deliver customer outcomes at scale across Zoom's global enterprise base. Our team partners across Revenue, Sales, Product, and Finance to drive transformation. We exist to prove and scale Customer Success impact on business results.
Responsibilities
+ Leading the end-to-end transformation plan across operating model, measurement architecture, engagement frameworks, and cross-functional interlocks while sequencing workstreams for speed and resolving dependencies
+ Designing the measurement foundation that demonstrates Customer Success impact on retention, adoption, and expansion to enable specialist motions and commercial offerings
+ Running executive operating reviews and reporting cadences that give leadership visibility into transformation health with clear owners, timelines, and revenue impact
+ Brokering alignment across Sales, Renewals, Operations, Product, and Finance where transformation deliverables require cross-functional commitment
+ Ensuring new processes, tools, and metrics change frontline behavior from leadership through managers to individual contributors through enablement and inspection
What We're Looking For
+ Bring 10+ years in Customer Success, revenue operations, or go-to-market strategy with equivalent practical experience
+ Lead global or multi-region Customer Success functions or transformations for 5+ years at enterprise SaaS scale
+ Demonstrate track record taking a Customer Success organization through major operating-model change and proving measurable business impact
+ Apply deep fluency in Customer Success technology platforms (Gainsight or equivalent, Salesforce, business intelligence tools) and metrics design
+ Operate effectively with C-level stakeholders and influence peers across organizational boundaries
+ Decompose ambiguity into sequenced, dated deliverables and drive outcomes rather than activities
+ Size initiatives in revenue terms, phase financial impact by quarter, and collaborate with Finance on forecasting
+ Possess experience monetizing Customer Success or scaling specialist coverage models
Salary Range or On Target Earnings:
Minimum:
$195,200.00
Maximum:
$366,000.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
07/17/26
Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn ( for more information.
About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form ( and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement ( for more information of how we use your data.
#LI-Remote
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines

Roles & Responsibilities
Join a dynamic team where your growth is accelerated through strategic mentorship and hands-on experience! As a Mass Market Solutions Engineer, you'll master the entire Zoom Platform one focus area at a time, guided by seasoned experts who are invested in your success.
What makes this opportunity exceptional is our collaborative culture-you'll build deep technical expertise while developing strong cross-functional relationships that span the organization. Our peer mentorship model ensures you'll quickly acclimate to both the technical intricacies of Zoom and the professional skills needed to thrive, setting you up for long-term career success. We are seeking a highly motivated, eager to learn professional with strong communication skills and a growth mindset to demonstrate the business value of our AI-powered, all-in-one collaboration platform to customers. This individual is passionate about unified communications and contact center technologies. The ideal candidate will bring hands-on experience with SaaS solutions including Meetings, Video, Voice, Contact Center, and ISV integrations. Competitive (Microsoft, Amazon, RingCentral, 8x8, Cisco) &/or legacy on-premise systems knowledge is a plus.
As a Solutions Engineer you will be:
+ Designing next generation communication solutions for Zoom customers
+ Conducting demonstrations and POCs (proof of concept) for prospective and existing Zoom customers
+ Translating customer problems into technical solutions and business outcomes
+ Communicating strategic value of Zoom over competitive offers
+ Preparing responses to RFQ/RFPs
+ Assisting in the scoping of professional services engagements
+ Working cross-functionally within Zoom to deliver customer happiness
+ Driving Zoom product direction and innovation
+ Learning and growing with Zoom's platform as it constantly and rapidly evolves
Requirements
+ 5+ years of technical experience in SaaS technologies SaaS Collaboration Sales, Customer Success, or Tech Support experience (i.e. conferencing, voice, UCaaS, CCaaS)
+ Exceptional ability to communicate complex technical concepts clearly and effectively across diverse audiences-from technical experts to business stakeholders-in both intimate settings and large-scale presentations
+ Understanding of solution sales and the sales cycle
+ Be flexible and able to function in a high growth environment
+ Be adaptive to the rapid changes and enhancements of a UCaaS solution across all product lines
+ Typically requires Bachelor of Science (BS) / Bachelor of Engineering (BE) or equivalent
Desired Skills
+ Experience in customer facing technical role is preferred
+ Knowledge of traditional voice communications systems and applications
+ Working knowledge of packet captures - how to read and decipher
+ End-to-end IT systems knowledge
+ Formulate and communicate a technical solution / vision
+ Understand Zoom partner and ecosystem partners, products and applications
+ Competitive knowledge in UCaaS and ISV market
Salary Range or On Target Earnings:
Minimum:
$131,200.00
Maximum:
$262,400.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn ( for more information.
About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form ( and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application - take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement ( for more information of how we use your data.
#LI-Remote
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines

What you can expect
The Security Engineer is responsible for security design and reviews across our products and services. The ideal candidate brings broad technical expertise and hands-on experience in end-to-end product security. In this role, you'll collaborate with engineering teams to design, implement, and validate secure solutions. You'll serve as a trusted security advisor, guiding architecture and reviewing implementation, particularly for new features or security enhancements. This is a unique opportunity to work with cutting-edge cloud and security technologies while making a direct impact on Zoom's platform.
About the Team
The Security Architecture team is dedicated to ensuring Zoom releases and deploys secure products. We work with diverse engineering, compliance and DevOps teams across the organization to meet security goals and maintain compliance with established SLAs.
Responsibilities
+ Being a security subject-matter expert, guide engineering teams in end-to-end secure system design and implementation.
+ Conducting threat modeling, architecture review, security code review, security assessment, and security testing (web application, native application, web services, cloud-based services, and infrastructure assessments).
+ Performing cloud infrastructure reviews from a security perspective; the primary focus will be on AWS permissions and configuration issues within components like IAM and S3.
+ Performing an in-depth security review of new Zoom features and functionalities. This includes identifying security vulnerabilities such as those in the Owasp Top Ten, common issues from the NVD, and risks like RCE. It also involves reviewing Java or Python code and verifying security posture through manual and automated testing using tools like Burp Suite and Coverity.
+ Identifying gaps in existing cloud security architecture design/configuration, recommend changes or enhancements (authentication, authorization, network segmentation, container configuration, bastion host setup, etc.).
+ Providing hands on security training and secure coding best practices to engineering teams.
What we're looking for
+ Have obtained a Bachelor's degree in Computer Science, Information Science, Cyber Security, Computer or Electrical Engineering (or similar field), or equivalent experience, and 5+ years of experience in security.
+ Have extensive experience in security testing in various environments, including assessing the security posture of web applications, native applications, distributed systems, and cloud infrastructure such as AWS. Focus on securing web services, infrastructure, deployment, and platform core services.
+ Possess a solid understanding of software security architecture, design, threat modeling, secure code review, cryptography, and the SDLC. Ability to clearly communicate best practices and effective mitigations for application security, particularly SDLC exceptions.
+ Have hands on security experience working with AWS and common service components within AWS. Ability to identify security gaps in the overall design as well as configuration issues in individual components.
+ Have in-depth knowledge of network based, system level, and application layer attacks and mitigation methods.
+ Have good knowledge of technology and security topics including network and application security (Owasp), infrastructure hardening, security baselines, web server, database security and applied cryptography.
+ Have good development experience in one or more of the programming languages and platforms such as Java is required.
Salary Range or On Target Earnings:
Minimum:
$98,900.00
Maximum:
$228,700.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
07/21/26
Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn ( for more information.
About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form ( and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement ( for more information of how we use your data.
#LI-Remote
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines

What You Can Expect
You will lead Zoom's Customer Success transformation, converting strategy into operational capability. You'll redesign how we measure and deliver customer outcomes across global teams. You'll drive measurable impact on retention, adoption, and revenue growth.
About the Team
We deliver customer outcomes at scale across Zoom's global enterprise base. Our team partners across Revenue, Sales, Product, and Finance to drive transformation. We exist to prove and scale Customer Success impact on business results.
Responsibilities
+ Leading the end-to-end transformation plan across operating model, measurement architecture, engagement frameworks, and cross-functional interlocks while sequencing workstreams for speed and resolving dependencies
+ Designing the measurement foundation that demonstrates Customer Success impact on retention, adoption, and expansion to enable specialist motions and commercial offerings
+ Running executive operating reviews and reporting cadences that give leadership visibility into transformation health with clear owners, timelines, and revenue impact
+ Brokering alignment across Sales, Renewals, Operations, Product, and Finance where transformation deliverables require cross-functional commitment
+ Ensuring new processes, tools, and metrics change frontline behavior from leadership through managers to individual contributors through enablement and inspection
What We're Looking For
+ Bring 10+ years in Customer Success, revenue operations, or go-to-market strategy with equivalent practical experience
+ Lead global or multi-region Customer Success functions or transformations for 5+ years at enterprise SaaS scale
+ Demonstrate track record taking a Customer Success organization through major operating-model change and proving measurable business impact
+ Apply deep fluency in Customer Success technology platforms (Gainsight or equivalent, Salesforce, business intelligence tools) and metrics design
+ Operate effectively with C-level stakeholders and influence peers across organizational boundaries
+ Decompose ambiguity into sequenced, dated deliverables and drive outcomes rather than activities
+ Size initiatives in revenue terms, phase financial impact by quarter, and collaborate with Finance on forecasting
+ Possess experience monetizing Customer Success or scaling specialist coverage models
Salary Range or On Target Earnings:
Minimum:
$195,200.00
Maximum:
$366,000.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
07/17/26
Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn ( for more information.
About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form ( and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement ( for more information of how we use your data.
#LI-Remote
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines

Roles & Responsibilities
Join a dynamic team where your growth is accelerated through strategic mentorship and hands-on experience! As a Mass Market Solutions Engineer, you'll master the entire Zoom Platform one focus area at a time, guided by seasoned experts who are invested in your success.
What makes this opportunity exceptional is our collaborative culture-you'll build deep technical expertise while developing strong cross-functional relationships that span the organization. Our peer mentorship model ensures you'll quickly acclimate to both the technical intricacies of Zoom and the professional skills needed to thrive, setting you up for long-term career success. We are seeking a highly motivated, eager to learn professional with strong communication skills and a growth mindset to demonstrate the business value of our AI-powered, all-in-one collaboration platform to customers. This individual is passionate about unified communications and contact center technologies. The ideal candidate will bring hands-on experience with SaaS solutions including Meetings, Video, Voice, Contact Center, and ISV integrations. Competitive (Microsoft, Amazon, RingCentral, 8x8, Cisco) &/or legacy on-premise systems knowledge is a plus.
As a Solutions Engineer you will be:
+ Designing next generation communication solutions for Zoom customers
+ Conducting demonstrations and POCs (proof of concept) for prospective and existing Zoom customers
+ Translating customer problems into technical solutions and business outcomes
+ Communicating strategic value of Zoom over competitive offers
+ Preparing responses to RFQ/RFPs
+ Assisting in the scoping of professional services engagements
+ Working cross-functionally within Zoom to deliver customer happiness
+ Driving Zoom product direction and innovation
+ Learning and growing with Zoom's platform as it constantly and rapidly evolves
Requirements
+ 5+ years of technical experience in SaaS technologies SaaS Collaboration Sales, Customer Success, or Tech Support experience (i.e. conferencing, voice, UCaaS, CCaaS)
+ Exceptional ability to communicate complex technical concepts clearly and effectively across diverse audiences-from technical experts to business stakeholders-in both intimate settings and large-scale presentations
+ Understanding of solution sales and the sales cycle
+ Be flexible and able to function in a high growth environment
+ Be adaptive to the rapid changes and enhancements of a UCaaS solution across all product lines
+ Typically requires Bachelor of Science (BS) / Bachelor of Engineering (BE) or equivalent
Desired Skills
+ Experience in customer facing technical role is preferred
+ Knowledge of traditional voice communications systems and applications
+ Working knowledge of packet captures - how to read and decipher
+ End-to-end IT systems knowledge
+ Formulate and communicate a technical solution / vision
+ Understand Zoom partner and ecosystem partners, products and applications
+ Competitive knowledge in UCaaS and ISV market
Salary Range or On Target Earnings:
Minimum:
$131,200.00
Maximum:
$262,400.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn ( for more information.
About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form ( and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application - take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement ( for more information of how we use your data.
#LI-Remote
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines

What you can expect
The Security Engineer is responsible for security design and reviews across our products and services. The ideal candidate brings broad technical expertise and hands-on experience in end-to-end product security. In this role, you'll collaborate with engineering teams to design, implement, and validate secure solutions. You'll serve as a trusted security advisor, guiding architecture and reviewing implementation, particularly for new features or security enhancements. This is a unique opportunity to work with cutting-edge cloud and security technologies while making a direct impact on Zoom's platform.
About the Team
The Security Architecture team is dedicated to ensuring Zoom releases and deploys secure products. We work with diverse engineering, compliance and DevOps teams across the organization to meet security goals and maintain compliance with established SLAs.
Responsibilities
+ Being a security subject-matter expert, guide engineering teams in end-to-end secure system design and implementation.
+ Conducting threat modeling, architecture review, security code review, security assessment, and security testing (web application, native application, web services, cloud-based services, and infrastructure assessments).
+ Performing cloud infrastructure reviews from a security perspective; the primary focus will be on AWS permissions and configuration issues within components like IAM and S3.
+ Performing an in-depth security review of new Zoom features and functionalities. This includes identifying security vulnerabilities such as those in the Owasp Top Ten, common issues from the NVD, and risks like RCE. It also involves reviewing Java or Python code and verifying security posture through manual and automated testing using tools like Burp Suite and Coverity.
+ Identifying gaps in existing cloud security architecture design/configuration, recommend changes or enhancements (authentication, authorization, network segmentation, container configuration, bastion host setup, etc.).
+ Providing hands on security training and secure coding best practices to engineering teams.
What we're looking for
+ Have obtained a Bachelor's degree in Computer Science, Information Science, Cyber Security, Computer or Electrical Engineering (or similar field), or equivalent experience, and 5+ years of experience in security.
+ Have extensive experience in security testing in various environments, including assessing the security posture of web applications, native applications, distributed systems, and cloud infrastructure such as AWS. Focus on securing web services, infrastructure, deployment, and platform core services.
+ Possess a solid understanding of software security architecture, design, threat modeling, secure code review, cryptography, and the SDLC. Ability to clearly communicate best practices and effective mitigations for application security, particularly SDLC exceptions.
+ Have hands on security experience working with AWS and common service components within AWS. Ability to identify security gaps in the overall design as well as configuration issues in individual components.
+ Have in-depth knowledge of network based, system level, and application layer attacks and mitigation methods.
+ Have good knowledge of technology and security topics including network and application security (Owasp), infrastructure hardening, security baselines, web server, database security and applied cryptography.
+ Have good development experience in one or more of the programming languages and platforms such as Java is required.
Salary Range or On Target Earnings:
Minimum:
$98,900.00
Maximum:
$228,700.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
07/21/26
Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn ( for more information.
About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form ( and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement ( for more information of how we use your data.
#LI-Remote
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines

What You Can Expect
You will lead Zoom's Customer Success transformation, converting strategy into operational capability. You'll redesign how we measure and deliver customer outcomes across global teams. You'll drive measurable impact on retention, adoption, and revenue growth.
About the Team
We deliver customer outcomes at scale across Zoom's global enterprise base. Our team partners across Revenue, Sales, Product, and Finance to drive transformation. We exist to prove and scale Customer Success impact on business results.
Responsibilities
+ Leading the end-to-end transformation plan across operating model, measurement architecture, engagement frameworks, and cross-functional interlocks while sequencing workstreams for speed and resolving dependencies
+ Designing the measurement foundation that demonstrates Customer Success impact on retention, adoption, and expansion to enable specialist motions and commercial offerings
+ Running executive operating reviews and reporting cadences that give leadership visibility into transformation health with clear owners, timelines, and revenue impact
+ Brokering alignment across Sales, Renewals, Operations, Product, and Finance where transformation deliverables require cross-functional commitment
+ Ensuring new processes, tools, and metrics change frontline behavior from leadership through managers to individual contributors through enablement and inspection
What We're Looking For
+ Bring 10+ years in Customer Success, revenue operations, or go-to-market strategy with equivalent practical experience
+ Lead global or multi-region Customer Success functions or transformations for 5+ years at enterprise SaaS scale
+ Demonstrate track record taking a Customer Success organization through major operating-model change and proving measurable business impact
+ Apply deep fluency in Customer Success technology platforms (Gainsight or equivalent, Salesforce, business intelligence tools) and metrics design
+ Operate effectively with C-level stakeholders and influence peers across organizational boundaries
+ Decompose ambiguity into sequenced, dated deliverables and drive outcomes rather than activities
+ Size initiatives in revenue terms, phase financial impact by quarter, and collaborate with Finance on forecasting
+ Possess experience monetizing Customer Success or scaling specialist coverage models
Salary Range or On Target Earnings:
Minimum:
$195,200.00
Maximum:
$366,000.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
07/17/26
Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn ( for more information.
About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form ( and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement ( for more information of how we use your data.
#LI-Remote
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines