Appointment Scheduling Professional/Call Center

APPOINTMENT SETTING PROFESSIONAL/CALL CENTER 

Toyota of North Charlotte is currently seeking energetic, self-motivated, and goal-oriented individuals to join our growing Call Center (BDC) team. Our dealership has been an established business in the Charlotte area for more than 19 years.  Additionally, employee perks include a weekly bonus payout, excellent benefits, and unlimited earning potential. 

We Offer:

• Guaranteed salary.  
• Call center experience is helpful, but not necessary
• 5-day work week (Guarantee based on 40 hours, Saturday's and Sunday's are mandatory)
• Paid time-off
• Competitive benefit package including Medical/Dental/Life Insurance
• Employee discounts
• Career path and management program available

Job Responsibilities:

• Maintain a minimum standard of outbound calls to prospective customers
• Approach each call with a goal to transfer or set an appointment for customers to visit the dealership
• Answer sales calls and inquiries in a prompt and timely manner, and make any follow-up calls to unsold customers
• Adhere to lead management plan guidelines for each lead in your database
• Respond to internet leads and inquiries
• Accurately record interactions with each prospective customer in our database
• Other reasonable duties as may be requested

Requirements:

• 1-2 years customer service experience in an outbound calling environment
• Outstanding written and verbal communication skills
• Proficient in MS Office
• Ability to work evenings until 9:00 PM
• Ability to work weekends as business needs dictate
• Bilingual is a plus

Competencies:

• Goal–oriented individual, driven to exceed personal and team goals
• Exceptional communication and customer service skills exemplified to internal and external customers
• Effectively collaborate with fellow employees

Toyota of North Charlotte's mission is to be the Charlotte area’s automotive leader in vehicle sales and customer service. We achieve this by providing extraordinary owner experiences through continuously developing passionate team members who share our desire to always be better.

WE INVITE YOU TO BECOME A PART OF OUR GROWING TEAM! START YOUR CAREER TODAY!

Employment is contingent upon successful completion of a background and drug test. Must have a valid driver’s license in good standing. Toyota of North Charlotte is proud to be an Equal Opportunity Employer.