Asset & Wealth Management, Marcus by Goldman Sachs, Business Process Engineering, Sr. Analyst - Richardson, TX

Wealth Management

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.

Marcus by Goldman Sachs

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

The Business Process Engineering team is a fundamental function to support new product launches and continuously look for process improvement in existing products and processes to assess and enhance inefficiencies in the business. As part of the broader Business Controls team, the Process Engineering role serves as part of Marcus’ first line of defense to ensure process-level inefficiencies and risks are evaluated to drive cost benefits and risk mitigation.

Your Impact

As a Business Process Engineering Associate you will play a vital role in upholding the three Operations principles of client focus, process innovation and risk management.

What you can expect in a Business Process Engineering Sr. Analyst role :

• Proactively identify potential business risks, process deficiencies and improvement opportunities 
• Develop and maintain the process and controls environment (inventory and maps) for deposits operations
• Design process solutions using continuous improvement principles
• Continuously assess and identify opportunities to improve all functional processes
• Collaborate with the Business to refine and maintain their Business Continuity Planning Strategies
• Perform assessments to define different Business Continuity Planning Metrics
• Lead and deliver executive reporting and other data-driven deliverables, with a focus on providing appropriate content, context, and structure in a precise and timely manner 
• Collaboratively create a robust controls environment to ensure the highest standards of consumer protection
• Maintain current and target operating models to drive process efficiencies and risk control
• Establish and maintain a change management framework
• Obtain necessary change advisory board approvals
• Assess the impact of change across the business and ensures production readiness

Qualifications:

• Bachelor’s degree 
• Experience with consumer banking and financial services
• Demonstrated experience in assessing and designing business processes or workflows
• Experience with process engineering to develop, identify and implement efficiency opportunities from end to end
• Understanding of Business Process Continuity methodologies and basic requirements
• Analytical mindset with ability to leverage statistical analysis and/or generation of basic KPIs
• Comfortable presenting to large stakeholder groups and driving meetings
• Excellent interpersonal, relationship building, communication (written and verbal) and collaboration skills
• Aptitude for building relationships and ability to communicate complex issues to a wide array of internal partners with different levels of product experience
• Knowledge of standard processing engineering tools (e.g., Signavio, Visio, Other process management tools)
• Self-motivated and proactive team player, who takes ownership and accountability of projects
• Ability to work independently, multi-task and take ownership of various parts of an initiative while still following proper chain of command, and effectively working in a team environment
• Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements 

Preferred qualifications:

• Bachelor’s degree in a financial operations or engineering field
• Expertise in Business Process workflow tooling/design
• Knowledge of Process Mining tools and experience analyzing data from tools to translate into process improvements
• Knowledge of process risk components, specifically regulatory and/or operational risk
• Six Sigma and Lean Certification
• Strong Process Assessment Framework knowledge and experience performing process assessments covering technical and system integrated processes
• Experience working with Process Automation, RPA and Machine Learning
• Experience designing relational databases 

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. 

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. 

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more:

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