Assistant Deputy Commissioner, Office Of Business Strategies And Solutions (Obss) And Disability Services Program (Dsp)
Job Details
Full Job Description
Job Description
CANDIDATES MUST BE PERMANENT IN THE COMPUTER SYSTEMS MANAGER CIVIL
SERVICE TITLE.
Customized Assistance Services (CAS) helps
Human Resources Administration (HRA) clients with health and/or mental
health problems reach the highest attainable level of functioning and
self-sufficiency by providing comprehensive, integrated,
individualized clinical and support services. CAS works with other
components of HRA and with other governmental and nongovernmental
service providers to create new programs and to integrate and refine
existing services so the people it serves can achieve their maximum
functional capacity. CAS provides clinical expertise, recommendations,
and direction to HRA in the fields of health, mental health, substance
abuse and vocational rehabilitation.
Customized Assistance
Services' Office of Business Strategies & Solutions (OBSS) is
responsible for working with CAS program staff to develop requirements
that support the design and re-engineering efforts for CAS programs.
This team works closely with program and ITS to ensure the delivery of
automated systems that support CAS programs. The Disability Services
Program (DSP) assists HRA clients in obtaining federal disability
benefits by helping clients apply for those benefits, and in filing
appeals for applications that were denied for medical reasons.
The
Disability Services division is responsible for gathering medical
documentation for HRA clients to support their disability claim. Team
includes Authorized Representatives who attend Administrative Law
Judge hearings.
Under the executive direction of the Deputy
Commissioner for Customized Assistance Services, the Assistant Deputy
Commissioner has, with a high level of independence of action and
decision making, administrative and managerial responsibility for two
major areas, Office of Business Strategy and Solutions (OBSS) and the
Disability Services Program (DSP). This Assistant Deputy Commissioner
will be responsible for the program support, re-engineering,
requirements gathering, system delivery and maintenance of all CAS
systems. CAS systems support the continuity of benefits for public
assistance clients, as well as, supportive housing, SSI application
development, substance use and reasonable accommodations. The
Assistant Deputy Commissioner will work on a team of individuals with
technical and business knowledge of DSS, HRA, and CAS programs and
systems. The candidate with provide leadership and guidance on the
development] enhancement of CAS systems that support HRA's strategic
goals. The Assistant Deputy Commissioner will oversee a team of
Business Analysts, Computer Specialists, Program Delivery staff and
Consultants.
Customized Assistance Services (CAS) is seeking
to recruit one (1) Computer Systems Manager IV to function as an
Assistant Deputy Commissioner of the Office of Business Strategies and
Solutions (OBSS) and Disability Services program who
will:
Provide oversight, leadership and monitoring for CAS
systems and special agency initiatives, provide coordination between
program support, ITS leadership, Responsible for the planning,
organization, and management for all strategic and tactical technology
direction for CAS as Department lead. Direct the activities of
multiple projects including the development, design, and maintenance
of various computer systems that support HRA/CAS initiatives. Act as
lead advisor for internal and external users of CAS
systems.
Oversee the day-to-day operation of the Disability
Services Program. This division is responsible for gathering medical
documentation for HRA clients to support their disability claim. Team
includes Authorized Representatives who attend Administrative Law
Judge hearings.
Triage issues related CAS systems and
service delivery; escalate as necessary by prioritizing among
competing problems; institute and enforce an escalation process that
emphasizes mitigation of risks and resolution of issues at appropriate
levels of the organizational hierarchy; Identify bottlenecks and areas
for improvement.
Establish collaboration and cohesion
between OBSS, CAS Programs and ITS by communicating the CASs
expectations, help set division goals, ensure that appropriate
divisions are consulted on large decisions; Meet with ITS senior
management, program staff vendors. and other stakeholders to specify
objectives for the proper planning and development of new systems.
Review and recommend alternatives for proposed computer systems
including project justifications and cost/benefit analyses.
Organize, create, and execute presentations and reports for
the Deputy Commissioner, other executives, and external entities.
Participate and represent program at meetings as needed.
Create secession plans, offer growth opportunities for staff
and mentor/provide feedback to ensure continuation and efficient
delivery of the requested services.
Work Location: 150
Greenwich Street 30th Floor NY NY 10007
Hours/Schedule:
9:00am-17:00pm (Flexible)
Qualifications
1. A master's
degree in computer science from an accredited college or university
and three (3) years of progressively more responsible, full-time,
satisfactory experience in Information Technology (IT) including
applications development, systems development, data communications and
networking, database administration, data processing, or user
services. At least eighteen (18) months of this experience must have
been in an administrative, managerial or executive capacity in the
areas of applications development, systems development, data
communications and networking, database administration, data
processing or in the supervision of staff performing these duties;
or
2. A baccalaureate degree from an accredited college or
university and four (4) years of progressively more responsible,
full-time, satisfactory experience as described in "1" above;
or
3. A four-year high school diploma or its educational
equivalent, and six (6) years of progressively more responsible,
full-time, satisfactory experience as described in "1" above;
or
4. A satisfactory combination of education and experience
equivalent to "1", "2" or "3" above. However, all candidates must have
at least a four-year high school diploma or its educational equivalent
and must possess at least three (3) years of experience as described
in "1" above, including the eighteen (18) months of administrative,
managerial, executive or supervisory experience as described in "1"
above.
In the absence of a baccalaureate degree,
undergraduate credits may be substituted for a maximum of two (2)
years of the required experience in IT on the basis of 30 semester
credits for six (6) months of the required experience. Graduate
credits in computer science may be substituted for a maximum of one
(1) year of the required experience in IT on the basis of 30 graduate
semester credits in computer science for one (1) year of the required
IT experience. However, undergraduate and/or graduate credits may not
be substituted for the eighteen (18) months of experience in an
administrative, managerial, executive, or supervisory capacity as
described in "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.