Assistant Manager- Customer Service

*We are an Equal Opportunity Employer and all inquiries are kept confidential.

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Must be computer literate with knowledge of Quickbooks, Excel, Word, and MIcrosoft Teams. Service Titan experience is preferred but not required. Possesses a team player mentality and communicates in a friendly and professional manner to customers, vendors, and employees through phone calls, emails and text messages. Must communicate with customers in a way that expresses knowledge about our services and our membership plans. Answers the phone quickly and professionally. Takes action immediately on any customer requests and follows it through to the solution. Must be able to create and review invoices, in addition to processing paperwork for new installs including warranty registrations and rebate applications. Ability to participate in and oversee numerous administrative responsibilities. Maintains detailed notes and has the ability to follow up on all service requests, both internal and external in a timely manner. Updates every customer’s Service Titan account (CRM system) for each customer interaction. Accurately captures all new customer information in the CRM system. Follows up on all leads, proposals, and potential sales until closed or dismissed. Comfortable making cold calls to current and prospective customers on service and maintenance specials. Schedules service and sales appointments with customers and assigns the appropriate staff to perform the work. Maintains service agreement contracts for renewals and scheduling. Ability to adhere to schedule optimization techniques determined by the seasonality of the business. Independently oversees and determines solutions to customer issues. Possesses a positive and highly self motivated attitude and approach to their work. Has a strong work ethic and takes the initiative to help on any projects or issues willingly within or outside of the Customer Service Department. Quick books data entry of Vendor bills, invoicing, payments and report generation experience is preferred, but not required.

HVAC and plumbing technical awareness is preferred but not required. Continuously developing this knowledge will be required upon starting the position.
 

To apply for: Assistant Manager/Customer Service @ Home Climates

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