COMMUNITY SUPPORT WORKER
Job Details
Full Job Description
Department: Care Link BH Home - CPC
FTE: 1.00
Full
Time
Shift: Days
Position Summary:
Coordinate and
provide services and resources to individuals/families necessary to
promote rehabilitation, recovery, and resiliency. Identify and address
the strengths, which will aid the individual or family in the recovery
and resiliency process, as well as the barriers that could impede the
development of skills needed for independent functioning in the
community. Support the individual and the family in crisis
situations; provide personalized interventions to develop, facilitate,
or enhance an individual’s ability to make informed and independent
decisions. The patient care assignment may include children who are at
risk of/or experiencing serious emotional, neurobiological, and/or
behavioral disorders; adults with severe mental illness (SMI),
individuals with chronic substance abuse, and/or individuals with
co-occurring disorders. Ensure adherence to Hospitals and
departmental policies and procedures. Patient care assignment may
include neonate, pediatric, adolescent, adult, and geriatric age
groups.
Detailed responsibilities:
* PATIENT CENTERED
MED - Adhere to and promote the core expectations of the Patient
Centered Medical Home or Patient Centered Specialty Practice as
applicable
* NAVIGATION/ PATIENT ADVOCACY - Work to eliminate
barriers to access to culturally competent medical services for all
patients. Assist patients to access community resources, and
financial assistance programs and services that are needed
*
COLLABORATION - Collaborate with medical providers, multidisciplinary
team members and community resource providers to assist patient to
meet above described treatment goals
* LIFE SKILLS - Facilitate and
encourage the development of skills in the following areas: activities
of daily living, interpersonal coping, socialization, & community
functioning. Based on the needs of the individual, this function could
include facilitating adaptation to the home, school, work,
recreational, and social environments; pro-active self-care,
nutrition, & money management
* DEVELOPMENT - Plan for professional
growth related to professional goals based on self-assessment,
evaluation and feedback; assume responsibility for acquiring knowledge
and experiences to meet goals
* WELLNESS - Offer information and
resources to provide patient information on their specific mental
“condition”; serve as a mentor to promote recovery and resiliency and
instill hope; teach symptom monitoring, symptom management, and
relapse prevention skills
* WELLNESS - Provide information about
illnesses; assist individual with knowledge of their medication, side
effects, discuss medication concerns with the provider; facilitate
self-motivational skills for medication regimen, including
consequences to independent living
* SERVICE PLANS - Assist in the
development and coordination of the individual’s service plan based on
his/her identified strengths and goals. The plan will include a
recovery/resiliency management plan, crisis management plan and if
requested, advanced directives concerning the individual’s behavioral
healthcare
* RESOURCE COORD - Assist the client in obtaining access
to and coordination of necessary rehabilitative, medical and other
services to include assistance in obtaining financial and medical
benefits/entitlements; assist in obtaining and maintaining safe
affordable and stable housing, and provision of support and mentoring
to behavioral health consumers involved in the Judicial System
*
SUPPORT SERVICES - Encourage the development and eventual succession
of natural supports in the workplace, school, family, and community
environments
* ASSESSMENT - Work with the individual/family to
identify personal strengths, needs and barriers to attaining
self-identified goals; conduct ongoing assessments to determine if the
services accessed are meeting or have adequately met the individual’s
needs
* CRISIS INTERVENTION - Assess, support and intervene in
crisis situations including the facilitation of the development and
use of individual crisis management plans that recognize the early
signs of crisis/relapse and use natural supports. Identify & encourage
use of alternatives to hospital emergency departments and inpatient
hospital services
* TRACKING - Coordinate and monitor use of
services, including comprehensive tracking of client activities in
relation to care plan such as attendance to all scheduled
appointments, reviewing documentation of other in-house providers, and
maintaining contact with external providers. Conduct post discharge
follow-up contact as appropriate
* DOCUMENTATION - Document all
client encounters and those made on behalf of clients; complete and
submit billing documentation as appropriate; maintain current and
comprehensive client files. Files may contain documents held for safe
keeping on behalf of a client
* STATISTICS - Maintain and report
applicable statistics regarding programs and client services
*
DEVELOPMENT - Enhance professional growth and development through
participation in educational programs, reading current literature,
attending in-services, meetings and workshops
* PATIENT SAFETY 1 -
Follow patient safety-related policies, procedures and protocols
*
PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by
seeking opportunities to improve patient safety through questioning of
current policies and processes
* PATIENT SAFETY 3 - Identify and
report/correct environmental conditions and/or situations that may put
a patient at undue risk
* PATIENT SAFETY 4 - Report potential or
actual patient safety concerns, medical errors and/or near misses in a
timely manner
* PATIENT SAFETY 5 - Encourage patients to actively
participate in their own care by asking questions and reporting
treatment or situations that they don't understand or may "not seem
right"
Education:
Essential:
* Bachelor's
Degree
Education specialization:
Essential:
* Related
Discipline
Experience:
Essential:
1 year directly
related experience
Nonessential:
Bilingual English, Spanish,
Keres, Tewa, Tiwa, Towa, Zuni, or Navajo
Credentials:
Essential:
* CPR for Healthcare/BLS Prov or
Prof Rescuers w/in 30 days
* Valid New Mexico Driver's License
*
UNM Vehicle Operator's Permit w/in 60 days
Nonessential:
*
Certified Psychosocial Rehabilitation Practitioner
* Licensed
Alcohol and Drug Abuse Counselor or LASI eligible
Physical Conditions:
Light Work: Exerting up to 20 pounds of
force occasionally, and/or up to 10 pounds of force frequently, and/or
a negligible amount of force constantly (Constantly: activity or
condition exists 2/3 or more of the time) to move objects. Physical
demand requirements are in excess of those for Sedentary Work. May
require walking or standing to a significant degree or requires
sitting most of the time but entails pushing and/or pulling of arm or
leg controls; and/or may require working at a production rate pace
entailing the constant pushing and/or pulling of materials even though
the weight of materials is negligible.
Working
conditions:
Essential:
* Minor Hazard - physical risks, dirt,
dust, fumes, noise
* Subject to random alcohol and substance
testing
Department: Behavioral and Mental Health
COMMUNITY SUPPORT WORKER
University of New Mexico - Hospitals
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