Claims Call Center Representative - American Express
Job Details
Full Job Description
About Us
AIG Travel Guard is an industry leader providing insurance and assistance services to both leisure and business travelers worldwide. We offer competitive salaries, great benefit packages, and generous paid time off.
Job Details
- Full Time Monday through Friday
- 2nd shift starting at11am -7 pm
- Salary starting at $18 and hour based on experience
Job Description
The Claims Call Center handles incoming calls from American Express Card Members needing to file an insurance claim. The team will provide prompt and professional service to fulfill the client’s request. This will include providing benefit and coverage information, setting up a new claim, and providing information on the status of an existing claim. These services are provided real time Monday through Friday from 7 am to 7 pm central time.
Job
Requirements
Key qualities that we are seeking include:
- A record of providing outstanding customer service (1+ years preferred)
- Excellent verbal and written communication skills
- Attention to detail and accuracy in gathering and entering information into a system
- Analytical skills in reviewing and interpreting policy coverage and claim status
- Ability to effectively manage and prioritize tasks
- Ability to respond to high end clientele with professionalism
- High School Diploma or equivalent required
Benefits – What AIG has to offer
- Affordable health, dental, and vision insurance plans based on your individual or family needs
- Generous Paid Time Off, Nine paid holidays, and Paid Volunteer Time Off
- 401k with an employer match available upon hire
- A casual dress code and fun, friendly work environment at a company that gives back to the community
A look at our Benefits
We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.
We also believe in
fostering our colleagues' development and offer a range of learning
opportunities for colleagues to hone their professional skills to
position themselves for the next steps of their careers. We have a
tuition reimbursement program for eligible colleagues to enhance their
education, skills, and knowledge in areas that relate to their current
position or future positions to which they may transfer or progress.
We are an Equal Opportunity Employer
American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to . Reasonable accommodations will be determined on a case-by-case basis.
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Relocation Provided:
Travel Guard Group, Inc.