Coffeehouse Store Manager
Job Details
Full Job Description
Company Description
Freedom Enterprises is a franchisee of one of the fastest growing coffee chains in the country. Scooter's Coffee provides world class coffee & a world class experience.
Job Description
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together:
Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
Displays a customer comes’ first attitude by training and holding team members accountable for delivering “exceptional” customer service.
Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
Manages with integrity, honesty and knowledge that promote the culture, values and mission of Freedom Enterprises, LLC.
Plans, identifies, communicates, and delegates appropriate responsibilities and practices to team members to ensure smooth flow of operations.
Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
Recruit and hire efficient and friendly Team Members
Work up to 50+ hours per week, including some nights and weekends
Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results:
Monitors and manages store staffing levels to ensure team member development and talent acquisition to achieve and maintain store operational requirements.
Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations.
Business Requirements - Providing functional expertise and executing functional responsibilities:
Ensures adherence to applicable wage and hour laws for nonexempt team members and minors.
Solicits customer feedback to understand customer needs and the needs of the local community.
Uses all operational tools to plan for and achieve operational excellence in the store. Tools include, Monthly Status Report, Quarterly Business Review, cash management and inventory management.
Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance Team Member Development & Team Building - Providing team members with coaching, feedback, and developmental opportunities and building effective teams:
Actively manages store team members by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance.
Qualifications
Summary of Experience
Progressively responsible retail experience (2 years)
Management experience (6 months)
Ability to manage store operations independently
Ability to lead effectively in a fast-paced environment
Ability to manage multiple situations simultaneously
Ability to manage resources to ensure that established service levels are achieved at all times
Interpersonal skills
Knowledge of customer service techniques
Knowledge of supervisory practices and procedures
Organization and planning skills
Strong operational skills in a customer-service environment
Strong problem-solving skills
Team-building skills
Ability to communicate clearly and concisely, both orally and in writing
Strong leadership skills, with the ability to coach and mentor others
Ability to plan and prioritize workload
Ability to handle confidential and sensitive information
Education
- High School or GED
Additional Information
Manager positions pay a base salary of $25,000 with the potential to earn commission on the sales in your store. In addition, full time, salaried managers receive PTO as well as the option to participate in the companies health insurance plan.