Customer Support Specialist

$11.75 - $15.28/hourThe Customer Support Specialist (CSS) is
responsible for all front end processes, including opening, closing,
training and delegation of tasks to team members.  They are focused on
driving profitability through promoting operational success and
maximizing the customer’s experience.Key Roles and
ResponsibilitiesProvides customers a positive shopping
experienceRegularly performs Supervisor functions.  Responsible for
building opening and closing tasks which includes timely openings,
operational readiness, troubleshooting, team management, and building
security.  Partners with General Manager (GM), or in GM's absence,
District Manager, Store Director/Store Manager on non-standard issues
as they arise.  Manages all front end audit and cash compliance
responsibilities.  Ensures team is trained in the processing of all
transactions per policy.Performs cashier duties accurately while
processing all transactions per policy.Maintains 5S standards (Sort,
Straighten, Systematic cleanup, Standardize and Sustain) in all areas
excluding receiving.Maintains conditioning and housekeeping (inside
and out) standards Timely and thorough incident reporting
compliance.Submits facilities, IT, and store communication requests as
needed.Drives productivity by training, coaching, counseling
employees, planning, monitoring, and appraising job results.Performs
and trains team on all customer support responsibilitiesOperates all
equipment in a safe manner per directed procedures. Ensures a safe
working and shopping environment while minimizing shrink and
damages.Plan, delegates, and monitors tasks ensuring they are
performed in the most efficient manner adhering to policy and
procedures. Qualifications and CompetenciesAt least 18 years oldHigh
School Diploma/EquivalentAbility to work a flexible schedule including
nights, weekends, and some holidayAbility to lift a minimum of 50
lbs., team lift 100 lbs.Contributes to a customer focused environment
while demonstrating excellent service.Communicates clearly with
customers, team and leadership.Reliable and trustworthyAbility to work
effectively independently and within a team to perform all tasks as
assigned.Maintains a positive attitude; works with a sense of urgency;
demonstrates timely and thoroughly execution.Flexible with an ability
to handle multiple tasks where priorities shift with the demands of
the business.