Director of Digital Sales- Eataly Corporate

Full Job Description

Job Description

The Director of Digital Sales is responsible for the end-to-end strategy and successful operations of Eataly North America’s digital sales channels, including but not limited to restaurant delivery, grocery delivery, business-to-consumer ecommerce gifts, and business-to-business gifts.

Manages the Digital Sales Team, overseeing the functions of sales, purchasing and logistics, cataloging and merchandising, digital marketing, website development, customer service, and overall profitability. Reports to the Chief Executive Officer, North America.

Plans and executes a comprehensive digital sales strategy with the goal of optimizing all sales channels to maximize online revenue while simultaneously driving an ever-improving customer experience

Partners with corporate and global senior leadership to understand company strategy and ensure the digital sales strategy aligns with the overall business approach and objectives

Manages the Digital Sales Team: hires, assigns, trains, motivates, and evaluates, providing in-the-moment coaching and feedback to drive performance and actively facilitate team members’ career growth

Introduces new methods and creative offerings to build the Eataly brand in the area of digital sales and to increase profitability

Collaborates cross-functionally with the Retail Product, Restaurant Operations, Culinary, Marketing, Logistics, and Finance teams to identify, develop, launch, and scale digital sales opportunities for restaurants, groceries, wine, and gift packages

Works closely with Eataly’s web development team, based in Italy, on maintenance and updates to (url removed)

Manages relationships with current restaurant, grocery, and alcohol delivery partners such as: Instacart, UberEats, Grubhub, Postmates, and DoorDash

Sources new third-party partnerships; negotiates contracts and terms; manages relationships

Builds budgets, and analyzes sales data and other relevant metrics to establish and monitor KPIs to measure and improve performance

Uses customer feedback to verify that the Eataly online experience is as rich and robust as shopping live in a store, making process improvements as necessary

Follows and reports on industry trends, applying research and learnings to drive results

Ensures smooth, accurate, and efficient operations across Eataly North America’s digital sales business, guiding the team to promptly troubleshoot and improve areas of difficulty

Performs other duties as required or assigned