End User Services - Onsite Technical Support / Analyst/Desktop Support @ Austin, TX
Job Details
Austin, Texas, United States
Diverse Lynx
04/22/2024
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Full Job Description
Title: End User Services - Onsite Technical Support / Analyst/Desktop SupportLocation: Austin TX USA 78759
Type: Contract
Skills
Need 2 entry level contractors to perform onsite support tasks.
Examples of tasks for this role include:
Configuring New Hire Laptops
Asset disposal and pick up
QR Conference Code Creation
Filling Vending Machines
Call Center Reconfiguration
Processing laptops into/out of Legal Review
Receiving equipment/updating equipment portal
Asset Management (Audit scans, inventory, orders)
Coordinating 3rd party Repair Services
WPS Hotspares
AV Room Sweeps
This role's contributions help the full time Austin technicians focus on more complex and urgent priorities such as Tech Bar, Incident Resolution, and Projects.
Skills:
Basic tech support and troubleshooting skills for Windows/Mac
Imaging and provisioning computers
Working with a ticketing system
Program/Project Overview
Additional head count to assist Onsite Technical Support team and Visa's internal users.
Engagement Deliverable(s)
Closing tickets and tasks
Supporting hardware audits
Assisting with hardware refresh
AV Room Sweeps
Asset Management Tasks (audit, vending, inventory
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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