Federal Data Center Technician

Full Job Description

Data Center Technician needed for a direct-hire opportunity with SOC’s client to work in San Antonio, TX.

Active Top Secret/SCI Clearance with Full Scope Polygraph is required!

Shifts:

3 Days a Week - 12 Hour Shift, (Monday - Tuesday - Wednesday) with 4 Hours Remote Work

3 Days a Week - 12 Hour Shift, (Wednesday – Thursday - Friday) with 4 Hours Remote Work

Responsibilities

Ability to effectively communicate and answer customer inquiries.

Break-Fix troubleshooting experience a must

Provide exceptional customer service and resolutions in a time-efficient manner.

Excellent problem-solving skills.

Active listening and strong communication skills.

Ability to adapt and work well in a Data Center environment.

Resolve customer challenges and provide accurate and definitive information

Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.

Integrate technical knowledge and business understanding to create solutions for customer.

Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.

Mentor/consult with team members, other organizations, customers, and vendors on complex issues.

Act as a consultant in service delivery business, technology, industry or specific application.

Resolve technical and some business incidents independently.

Mentor/assist less-experienced team members on complex incidents.

Qualifications

US Citizen, TS/SCI Security Clearance with Full Scope Poly Required

Bachelor's degree preferred or Associate degree holder (technical field)

Direct, Data Center experience, 3+ years.

Fluent in English, both written and verbal.

Technologically savvy, excellent use of systems.

Quick learner.

Excellent communication skills, verbal and written.

Experience with ServiceNow, Nlyte and Jira a big plus

In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications.

Anticipate Customer needs, develop proposed solutions, and build consensus.

Provide Mission Critical customer recommendations to improve processes.

Experienced knowledge of change management process and tools in complex environment.

Minimum 2 to 3 years working experience in related fields desired.