Front Desk Reception Agent
Job Details
Snowmass Village, Colorado, United States
Snowmass Club
Posted today
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Full Job Description
Job DetailsJob Location
Snowmass Club - Snowmass Village, CO
Position Type
Seasonal
Salary Range
$20.00 - $24.00 Hourly
Job Category
Hospitality - Hotel
Description
Front Desk Receptionist
Reports to: Guest Services Manager
Supervises: None
Classification: Non-Exempt
Job Summary
Assist members and guests in all front office-related areas in an efficient, courteous, and professional manner that maintains high standards of service and hospitality.
Essential Functions
Leadership
- Promotes a positive work culture.
- Registers owners and guests and complies with special requests whenever possible.
- Coordinates room status updates by notifying Housekeeping of all check-outs, late check-outs, early check-ins, special requests and part-day rooms.
- Operates room key system and front-office equipment including the telephone, printer, and computer systems.
- Uses proper telephone etiquette.
- Knows daily activities and meetings taking place in the club.
- Processes mail, packages, and messages.
- Reports unusual occurrences or requests to the Reception Manager.
- Maintains the cleanliness and neatness of the front desk and lobby areas.
- Monitors room status information.
- Knows room locations and types of rooms available.
- Follows procedures for issuing and closing safe deposit boxes used by members and guests.
- Uses suggestive selling techniques to promote other services of the club.
- Performs other appropriate tasks assigned by the Reception Manager.
- Knowledge of and ability to perform required roles during emergency situations.
- Follows proper credit, cash, checking, and cash-handling policies and procedures
Education and/or Experience
- High school diploma, GED equivalent or higher preferred.
- Occasional bending, stooping, lifting, and pulling.
- Frequent sitting, walking, and standing for long periods of time.
- Continuous repetitive actions.
- Must be able to see the computer screen, paperwork, etc.
- Must be able to lift and carry 50 pounds.
Full-time benefits include Health, Dental, Vision, Life Insurance, Paid Time Off, and Sick Pay.
All Employees Receive the Following Benefits:
- Potential Housing
- 401k
- 60% Discount on RFTA Bus Passes
- Restaurant Discounts
- Retail Discounts
- Free On-Site Parking
- Employee Meal, Golf, Tennis, and Gym Usage
- Employee Wellness
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