General Manager - Interim (Sur La Table)
Job Details
permanent
Newport Beach, California, United States
CSC Generation
04/23/2024
Want updates for this and similar Jobs?
Full Job Description
With over 50 stores and the largest avocational
cooking program in the US, Sur La
Table offers an unsurpassed selection of exclusive and
premium-quality goods for the kitchen and table – and the culinary
expertise and inspiration to go along with it. Whether the job entails
interacting with our customers, driving digital growth, or providing
vital behind-the-scenes support, we’re all here for the same reason –
to roll up our sleeves and create happiness through cooking and
sharing good food.
The Interim General Manager contributes to
the success of a Sur La Table store by inspiring customers on all
points of their culinary journey during an interim determined time
frame. The Interim General Manager blends business acumen and
operational knowledge to drive retail and culinary business results
while building a high-performing team. This role uses discretion in
assigning duties to employees and in employment decisions and is
accountable for the achievement of sales goals, store operations,
staffing and performance management of all store employees. The
Interim General Manager reports to the District Manager.
JOB DUTIES
AND RESPONSIBILITIES:
Models and directs employees to ensure customer service
standards are met.
Creates an environment where employees
are informed and capable by directing training activities for all
retail and culinary employees.
Models and ensures all Sur
La Table policies and standard operating procedures (SOPs) are
communicated effectively to employees, maintained and consistently
followed.
Manages the complete operations of the store.
Ensures employees are effective at executing corporate initiatives in
a timely, efficient and resource-wise manner. Delegates tasks
appropriately and holds team accountable.
Proactively
monitors and manages store staffing levels according to retail and
culinary censuses and fluctuations in seasonal business needs.
Maintains an active performance development process.
Provides coaching in the moment and performance feedback to employees.
Conducts formal performance reviews.
Seeks opportunities
to increase topline sales. Challenges and inspires employees to
achieve and execute sales driving initiatives.
Analyzes
and measures retail and culinary business trends. Develops and
implements plans to drive topline sales, profitability and culinary
revenue.
Completes the store schedule optimizing allocated
hours to meet retail and culinary goals.
Stays informed by
maintaining product knowledge, accesses available training and seeks
out additional resources when necessary.
Ensures the
accuracy and integrity of employee information including, but not
limited to, Time and Attendance records and personal data.
Manages inventory, controls shrink, retail supply and
culinary expenses.
Appropriately partners with District
Manager, HQ Retail Operations, Human Resources and other departments
as needed or necessary.
Ensures adherence to applicable
wage and hour laws. Accurately records time worked according to SLT
policy.
Demonstrates exceptional verbal and written
communication skills with employees, customers, field management and
corporate office.
Additional responsibilities as assigned
by District Manager or HQ.
ESSENTIAL FUNCTIONS:
Ability to communicate verbally and work cooperatively with
employees and customers.
Ability to remain in a stationary
position for up to 3 hours at a time.
Ability to move
about the store coaching and directing employees; selling to customers
and retrieving merchandise from stockroom or sales floor.
Ability to grab, reach, push, pull, bend, stoop, kneel and
crouch in order to retrieve and replenish merchandise.
Ability to work a varied schedule to observe employees and
customers at different times of the day, week and year.
Ability to ascend/descend ladders in order to retrieve
and/or move merchandise.
Ability to operate a computer,
POS system, keyboards, merchandise scanners and mouse in order to
accomplish work.
Regular and predictable attendance.
Ability to lift and/or move merchandise weighing up to 35
lbs.
3-5 Years of progressively responsible
retail management experience.
Experience driving sales
and motivating high performing sales teams.
Experience
training others and holding teams accountable.
Experience
leading and coaching teams of varied specialists.
Proven
financial management skills.
Food Handler or Food Manager
Certification.
Proficient in POS systems.
Familiarity with MS Office Suite (Word, Excel, Outlook).
Sur La Table
Core Competencies for Everyone:
Focus on the Customer:
You inspire and delight your customers.
Be Genuine: Your
communication style is respectful, effective and sincere.
Make the Right Call: You effectively blend knowledge,
experience, wisdom & decisive action.
Take Ownership: You
are committed, responsible and provide solutions.
Achieve
Results: You meet and exceed goals and expectations.
Sur La Table Leadership
Competencies for People Managers:
Develop People: You
never compromise on people.
Lead the Way: You influence
positive outcomes.
Facilitate Success: Your team is
motivated, engaged and accomplished.
This job description represents a summary
of the job, not an exhaustive or comprehensive list of all possible
job responsibilities, tasks, and duties. Responsibilities, tasks, and
duties of the jobholder might differ from those outlined in the job
description and other duties, as assigned, may be part of the job.
This job description is not an employment agreement or contract. Sur
La Table has the exclusive right to alter this job description at any
time without notice.
$60,000
- $65,000 a year
CSC Generation Holdings family of brands provides equal
employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type
without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, provincial, state or local laws.
Report Job
General Manager - Interim (Sur La Table)
CSC Generation
Report to WhatJobs
All Direct Job Ads are subject to WhatJobs Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by WhatJobs. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.